--- title: "Increase Average Order Value with AI Upsells | ThriveDesk" canonical: "https://www.thrivedesk.com/use-cases/increase-average-order-value/" author: ThriveDesk description: "An AI agent suggests add-ons, bundles and upgrades during the conversation, based on what the shopper is buying, and nudges them past your free-shipping threshold." categories: [page] --- # Increase AOV with AI product recommendation and upsell Your AI agent suggests the add-on, bundle or upgrade that fits what the shopper is already buying, in the same chat where they asked their question. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No card required Powering support for growing teams 4.9 / 5.0 G2 reviews ## Bigger orders from the traffic you already have Average order value (AOV) is your revenue divided by the number of orders. Neo raises it by suggesting relevant add-ons, bundles and upgrades during the chat, based on what the shopper is looking at and asked about, and by pointing out when a small addition gets them free shipping. Neo suggests the next item, at any hour 24/7 languages Neo replies in 50+ to set up, without a developer 20 min The problem ## Upsell widgets get scrolled past “You may also like” rows show the same products to everyone, and most shoppers ignore them. A suggestion lands better when it follows from something the shopper just said, which is what a good shop assistant does. ### Suggest the right add-on Neo recommends items that go with what’s in the cart, like a case for a phone or refills for a starter kit, straight from your catalog. ### Point out the free-shipping threshold When a shopper is a few dollars short, Neo says so and suggests something small that closes the gap. ### Offer the upgrade when it fits If a shopper asks about a feature the bigger model has, Neo tells them and shows the difference in price. The agent ## One agent. The whole customer journey. Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere. 01 — Resolution ### Resolves tickets end-to-end. It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it. - Refunds - Returns - Orders - Shipping 02 — Retention ### Saves subscribers from churn. When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool. - Cancels - Pauses - Frequency - Billing 03 — Revenue ### Converts before they bounce. It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits. - Presale - Sizing - Matching - Recovery Setup ## Live in about 20 minutes Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer. 01 Train Point it at your help center and past tickets, then set the voice and the rules. 02 Test Run real questions before it goes live. It answers when sure, steps aside when not. 03 Deploy Live chat, email, WhatsApp, Messenger. Same agent, same rules, no extra setup. 04 Optimize Watch resolutions and escalations, tighten what misses. It sharpens every week. Before and after ## What changes with ThriveDesk | When | Without ThriveDesk | With ThriveDesk | | --- | --- | --- | | Shopper buys a camera | A generic “You may also like” row | Neo suggests the memory card that fits it | | $6 short of free shipping | Pays for shipping or leaves | Neo suggests a $9 add-on that makes shipping free | | Asks about battery life | Reads the spec sheet | Neo answers and mentions the model with the bigger battery | | Buying a gift | Checks out | Neo mentions gift wrap and a card | [Start free trial](https://app.thrivedesk.com/auth/register) [See pricing](https://www.thrivedesk.com/pricing/) Testimonials ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Channels ## Upsell wherever shoppers ask Questions about an order don’t only come through your website, and neither do chances to add to it. ### [Email](https://www.thrivedesk.com/channels/email/) When a shopper replies to an order or campaign email, Neo answers and mentions the refill or accessory that goes with it. ### [Messenger](https://www.thrivedesk.com/channels/messenger/) Coming soon Shoppers who message you from a Facebook ad get product answers from Neo, with a bundle suggestion when it fits. ### [WhatsApp](https://www.thrivedesk.com/use-cases/whatsapp-marketing/) Coming soon Follow up after a purchase with refills and add-ons, and let Neo answer when the customer replies. The same agent suggests the right add-on on your site, in email and in chat apps. Good to know ## When this isn’t the right fit - You sell a single product with no add-ons or bundles. - Your margins are too thin for bundles or free shipping to pay off. - Most of your orders come through a sales team with custom quotes. FAQ ## Common questions about increasing average order value Anything else? [Talk to us](https://www.thrivedesk.com/contact/). ### What is average order value (AOV)? Total revenue divided by the number of orders over a period. If you made $10,000 from 200 orders, your AOV is $50. ### How do you increase average order value in ecommerce? Suggest items that go with what’s in the cart, offer bundles, point out a free-shipping threshold when the shopper is close, and recommend an upgrade when it fits what they asked for. Neo does all four inside the chat. ### How does an AI chatbot upsell and cross-sell? It suggests add-ons, bundles and upgrades during the conversation, based on what the shopper is buying and what they asked about, and shows a product card they can add to the cart from the chat. ### How is this different from an upsell app? Upsell apps show fixed offers on product and cart pages. Neo suggests products inside a conversation, so the suggestion can respond to what the shopper said. ### Will shoppers find AI upsells pushy? Suggestions come up inside the conversation and relate to what the shopper asked about, so they read like advice rather than an ad. ### How long does it take to set up ThriveDesk? About 20 minutes. Add the chat widget, connect your store, point Neo at your help center and product pages, and it starts suggesting products right away, without a developer. ### Does ThriveDesk work with Shopify and WooCommerce? Yes. ThriveDesk connects with WooCommerce, Shopify, Magento, PrestaShop, Wix, Squarespace and more, and the chat widget works on any website. More use cases ## What else teams use ThriveDesk for [See all use cases](https://www.thrivedesk.com/use-cases/) - ### [Increase sales](https://www.thrivedesk.com/use-cases/increase-sales/) Answer pre-sale questions and suggest the right product while shoppers are still on the page. - ### [Reduce cart abandonment](https://www.thrivedesk.com/use-cases/reduce-cart-abandonment/) Answer the question holding up a stalled cart or checkout. - ### [Automate support](https://www.thrivedesk.com/use-cases/automate-support/) Answer routine questions on email and chat, and pass the rest to your team.