--- title: "Automate Customer Support with AI | ThriveDesk" canonical: "https://www.thrivedesk.com/use-cases/automate-support/" author: ThriveDesk description: "An AI agent resolves routine tickets across email and chat, looks up orders and hands the rest to your team with a summary. Available 24/7 in 50+ languages." categories: [page] --- # Let AI handle the routine tickets Your AI agent answers the questions your team sees every day, on email and live chat, at any hour. When a ticket needs judgment, it goes to a person with the context attached. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No card required Powering support for growing teams 4.9 / 5.0 G2 reviews In short Support automation means software answers the questions that don’t need a person. In ThriveDesk, Neo reads each email and chat, answers from your help docs and store data, takes simple actions like order lookups and sends everything else to the right teammate with a summary. of conversations Neo resolves on its own 65% coverage without night shifts 24/7 languages Neo replies in 50+ The problem ## Your team answers the same questions all day Where’s my order, how do returns work, do you ship to my country. Questions like these fill much of a support queue, and each one pulls a person away from the tickets that need them. Hiring for volume gets expensive, and replies still slow down at night and on weekends. ### Answers from your own sources Neo learns from your help center, policies, product data and past replies, and answers in your tone. ### Takes the next step It looks up orders, checks shipping status and tags the conversation, so the customer gets an answer instead of a promise to look into it. ### Hands off with context When a ticket needs judgment, Neo assigns it to the right person with a summary of what the customer asked and what it already tried. The agent ## One agent. The whole customer journey. Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere. 01 — Resolution ### Resolves tickets end-to-end. It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it. - Refunds - Returns - Orders - Shipping 02 — Retention ### Saves subscribers from churn. When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool. - Cancels - Pauses - Frequency - Billing 03 — Revenue ### Converts before they bounce. It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits. - Presale - Sizing - Matching - Recovery Setup ## Live in about 20 minutes Train Neo, test it on real questions, then turn it on across your channels. You don’t need a developer. 01 Train Point it at your help center and past tickets, then set the voice and the rules. 02 Test Run real questions before it goes live. It answers when sure, steps aside when not. 03 Deploy Live chat, email, WhatsApp, Messenger. Same agent, same rules, no extra setup. 04 Optimize Watch resolutions and escalations, tighten what misses. It sharpens every week. Before and after ## What changes with ThriveDesk | When | Without ThriveDesk | With ThriveDesk | | --- | --- | --- | | Order status question at 2am | Waits until morning | Answered in seconds | | The same question 40 times a day | Typed or pasted 40 times | Neo answers each one | | Customer writes in German | Translated by hand or queued | Neo answers in German | | Refund dispute | A bot that keeps looping | Goes to a person with the history attached | [Start free trial](https://app.thrivedesk.com/auth/register) [See pricing](https://www.thrivedesk.com/pricing/) Testimonials ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Good to know ## When this isn’t the right fit - Most of your tickets need investigation, like bug reports or custom quotes. - Your help docs are thin or out of date. Neo is only as good as what it learns from. - You get a handful of tickets a day and like answering each one yourself. FAQ ## Questions about automate support Anything else? [Talk to us](https://www.thrivedesk.com/contact/). ### What can Neo automate? Questions with a clear answer in your docs or store data: order status, shipping, returns, product details, account help and how-to questions. It can also tag, sort and route conversations. ### Does Neo work on email as well as chat? Yes. Neo answers in the shared inbox and in the chat widget, and both land in the same place for your team. ### How long does setup take? About 20 minutes. Connect your help center and store, set the rules for handoff and turn Neo on for the channels you want. ### Which languages does Neo speak? More than 50. It replies in the language the customer writes in. ### What happens to tickets Neo can’t answer? They go to your team, assigned by your rules, with a summary so nobody has to ask the customer to repeat themselves. More use cases ## What else teams use ThriveDesk for [See all use cases](https://www.thrivedesk.com/use-cases/) - ### [Increase sales](https://www.thrivedesk.com/use-cases/increase-sales/) Answer pre-sale questions and suggest the right product while shoppers are still on the page. - ### [Reduce cart abandonment](https://www.thrivedesk.com/use-cases/reduce-cart-abandonment/) Answer the question holding up a stalled cart or checkout. - ### [Increase average order value](https://www.thrivedesk.com/use-cases/increase-average-order-value/) Suggest add-ons, bundles and upgrades that fit what the shopper is buying.