---
title: "Use Cases for Ecommerce and SaaS Support | ThriveDesk"
canonical: "https://www.thrivedesk.com/use-cases/"
author: ThriveDesk
description: "How ecommerce stores and SaaS teams use ThriveDesk and Neo: increase sales, reduce cart abandonment, automate support, raise order value, deflect tickets and more."
categories: [page]
---

# ThriveDesk use cases for ecommerce and SaaS

Pick the goal you’re working on. Each page shows how ThriveDesk handles it, how to set it up and when it isn’t the right fit.

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## For ecommerce stores

Sell more, recover more carts and answer order questions without adding headcount.

-   ### [Increase sales](https://www.thrivedesk.com/use-cases/increase-sales/)

    Answer pre-sale questions and suggest the right product while shoppers are still on the page.

-   ### [Reduce cart abandonment](https://www.thrivedesk.com/use-cases/reduce-cart-abandonment/)

    Answer the question holding up a stalled cart or checkout.

-   ### [Automate support](https://www.thrivedesk.com/use-cases/automate-support/)

    Answer routine questions on email and chat, and pass the rest to your team.

-   ### [Increase average order value](https://www.thrivedesk.com/use-cases/increase-average-order-value/)

    Suggest add-ons, bundles and upgrades that fit what the shopper is buying.

-   ### [Customer insights](https://www.thrivedesk.com/use-cases/customer-insights/)

    Every conversation is tagged by intent and sentiment, so you see what shoppers ask for.

-   ### [WhatsApp marketing](https://www.thrivedesk.com/use-cases/whatsapp-marketing/)

    Send broadcasts and cart reminders on WhatsApp, and answer every reply automatically.

-   ### [Order & shipping support](https://www.thrivedesk.com/use-cases/order-shipping-support/)

    Answer “Where’s my order?” and explain returns straight from your store data.

## For support and SaaS teams

Fewer repeat tickets, faster answers for buyers and one place for what your team knows.

-   ### [Ticket resolver](https://www.thrivedesk.com/use-cases/ticket-resolver/)

    Close routine tickets and hand the rest to your team with context.

-   ### [Escalation manager](https://www.thrivedesk.com/use-cases/escalation-manager/)

    Send each escalation to the team that owns the fix, with context attached.

-   ### [Reply drafter](https://www.thrivedesk.com/use-cases/reply-drafter/)

    Drafts written from your help center, so agents edit instead of starting cold.

-   ### [Support triage](https://www.thrivedesk.com/use-cases/support-triage/)

    Tag and prioritize every ticket, then route it to the right member or team.

-   ### [Technical pre-sales](https://www.thrivedesk.com/use-cases/technical-pre-sales/)

    Answer integration, security and API questions from your docs.

-   ### [Self-service help center](https://www.thrivedesk.com/use-cases/self-service-help-center/)

    A searchable help center on your domain, with AI answers in chat.

-   ### [Internal knowledge base](https://www.thrivedesk.com/use-cases/internal-knowledge-base/)

    Private docs next to the inbox, so every agent answers the same way.