--- title: Migrate from Help Scout to ThriveDesk canonical: "https://www.thrivedesk.com/migrate/helpscout/" author: ThriveDesk description: "Keep the shared-inbox simplicity, get more for less." categories: [migration] --- to Migration path # Move from Help Scout to ThriveDesk with zero guesswork. Bring your Help Scout mailboxes, conversations, and saved replies into ThriveDesk in one guided migration. - Assisted migration - Done within 48 hours - 6 data types covered [Start your migration](https://app.thrivedesk.com/register) [ThriveDesk vs Help Scout](https://www.thrivedesk.com/compare/helpscout/) [View docs](https://help.thrivedesk.com/en) Migration snapshot - Contacts Full transfer - Tickets Full transfer - Threads Full transfer - Events data Full transfer - Labels Full transfer - Saved replies Full transfer Export sequence 1. 1 Request your migration 2. 2 We export from Help Scout 3. 3 Go live on ThriveDesk Migration flow ## A practical migration plan from Help Scout to ThriveDesk 1. 1 ### Log in to Help Scout Sign in to Help Scout as an account owner and open Your Profile → My Apps. 2. 2 ### Create API credentials Generate OAuth2 credentials (App ID and App Secret) under My Apps so we can read your account. 3. 3 ### Fill out the ThriveDesk migration form Share your Help Scout account, the admin email, and the API credentials you generated. 4. ### We migrate everything Our team connects to Help Scout and moves all your conversations, customers, tags, and saved replies into ThriveDesk for you. 48h Longest a migration takes 1:1 Migration support Zero Forced add-ons What we move ## Everything from Help Scout comes with you Contacts Every customer profile, email, and custom attribute lands in ThriveDesk intact. Tickets Open and closed tickets move over with their status, assignee, and timestamps. Threads Full conversation threads — customer replies and agent responses in order. Events data Customer activity and event history carries over so context is never lost. Labels Your tags and labels are recreated and reapplied to every conversation. Saved replies Canned responses and macros are imported so your team keeps its shortcuts. Why switch ## AI support that resolves — not just replies ThriveDesk gives small and growing teams support that scales with you, not against you — remarkably simple to run, surprisingly capable, and priced for the way you work. ### Remarkably simple, surprisingly capable Set up in minutes and master it in a day — yet it runs email, live chat, a help center, and automations without the bloat of legacy desks. ### End-to-end AI support AI works across the whole journey — deflecting repeat questions, drafting replies, and summarizing long threads — so your team focuses on what matters. ### A chatbot that solves, not just answers Our AI agent goes past canned FAQ replies — it takes action to resolve real issues, then hands off to a human with full context when needed. ### No enterprise tax Automations, reporting, and AI come standard — no per-seat premiums, paywalled add-ons, or surprise usage bills. ### Built for SMBs Designed for small and growing teams, not 500-agent call centers — every feature is one you will actually use. ### A nimble team doing mighty things We ship improvements and fixes faster than you would expect, and we listen — your feedback shapes what lands next. Operator notes ## Help Scout → ThriveDesk language map Keep this handy while you migrate — it maps every ThriveDesk term to its Help Scout equivalent so nothing gets lost in translation. ThriveDesk Help Scout Conversation Every support ticket is a conversation. Conversation Thread The messages exchanged inside a conversation. Thread Label Keywords you attach to organize conversations — also called tags. Tag Contact Anyone who emails you or reaches out for help. Customer Events Every action recorded on a conversation. Activity Saved reply Reusable replies saved for common answers. Saved reply Workflow Automation logic that acts on conversations. Workflow Active Conversation status — open and being worked. Active Pending Conversation status — waiting on a reply. Pending Closed Conversation status — resolved and done. Closed FAQ ## Frequently asked questions Still unsure about something? Our migration team replies within minutes on live chat. ### Will my data be safe during the migration from Help Scout? Yes. Data moves over encrypted connections and is only ever used to complete your migration. Nothing is shared or retained beyond what is needed to move you off Help Scout. ### How long does the migration take? 48 hours at most, and smaller accounts usually finish sooner. We give you an estimate before we start. ### Is there any downtime? No. You keep answering customers in Help Scout until the final sync, so no conversation is missed and your team never goes offline. ### How much does the migration cost? Migration is free when you sign up for an annual plan, Standard or Unlimited. Our team handles the move from start to finish at no extra charge. On a monthly plan, contact us for a quote. Other migrations ## Coming from a different tool? [From Intercom View migration](https://www.thrivedesk.com/migrate/intercom/) [From Zendesk View migration](https://www.thrivedesk.com/migrate/zendesk/) [From Freshdesk Coming soon](https://www.thrivedesk.com/contact/)