--- title: Migrate from Freshdesk to ThriveDesk canonical: "https://www.thrivedesk.com/migrate/freshdesk/" author: ThriveDesk description: Freshdesk migration is coming soon. categories: [migration] --- to Migration path Coming soon # Move from Freshdesk to ThriveDesk with zero guesswork. Freshdesk migration is on the way — join the list and we’ll move your tickets, contacts, and canned responses for you. - Assisted migration - Done within 48 hours - 6 data types covered [Join the waitlist](https://www.thrivedesk.com/contact/) [ThriveDesk vs Freshdesk](https://www.thrivedesk.com/compare/freshdesk/) [View docs](https://help.thrivedesk.com/en) Migration snapshot - Contacts Full transfer - Tickets Full transfer - Threads Full transfer - Events data Full transfer - Labels Full transfer - Saved replies Full transfer Export sequence 1. 1 Request your migration 2. 2 We export from Freshdesk 3. 3 Go live on ThriveDesk Migration flow ## A practical migration plan from Freshdesk to ThriveDesk 1. 1 ### Log in to Freshdesk Sign in to Freshdesk as an admin and open your profile settings. 2. 2 ### Copy your API key In Profile Settings, copy the API key shown on the right under “Your API Key”. 3. 3 ### Fill out the ThriveDesk migration form Share your Freshdesk domain (yourcompany.freshdesk.com), the admin email, and your API key. 4. ### We migrate everything Our team connects to Freshdesk and moves all your tickets, contacts, threads, tags, and canned responses into ThriveDesk for you. 48h Longest a migration takes 1:1 Migration support Zero Forced add-ons What we move ## Everything from Freshdesk comes with you Contacts Every customer profile, email, and custom attribute lands in ThriveDesk intact. Tickets Open and closed tickets move over with their status, assignee, and timestamps. Threads Full conversation threads — customer replies and agent responses in order. Events data Customer activity and event history carries over so context is never lost. Labels Your tags and labels are recreated and reapplied to every conversation. Saved replies Canned responses and macros are imported so your team keeps its shortcuts. Why switch ## AI support that resolves — not just replies ThriveDesk gives small and growing teams support that scales with you, not against you — remarkably simple to run, surprisingly capable, and priced for the way you work. ### Remarkably simple, surprisingly capable Set up in minutes and master it in a day — yet it runs email, live chat, a help center, and automations without the bloat of legacy desks. ### End-to-end AI support AI works across the whole journey — deflecting repeat questions, drafting replies, and summarizing long threads — so your team focuses on what matters. ### A chatbot that solves, not just answers Our AI agent goes past canned FAQ replies — it takes action to resolve real issues, then hands off to a human with full context when needed. ### No enterprise tax Automations, reporting, and AI come standard — no per-seat premiums, paywalled add-ons, or surprise usage bills. ### Built for SMBs Designed for small and growing teams, not 500-agent call centers — every feature is one you will actually use. ### A nimble team doing mighty things We ship improvements and fixes faster than you would expect, and we listen — your feedback shapes what lands next. Operator notes ## Freshdesk → ThriveDesk language map Keep this handy while you migrate — it maps every ThriveDesk term to its Freshdesk equivalent so nothing gets lost in translation. ThriveDesk Freshdesk Conversation Every support ticket is a conversation. Ticket Thread The messages exchanged inside a conversation. Reply & Note Label Keywords you attach to organize conversations — also called tags. Tag Contact Anyone who emails you or reaches out for help. Contact Events Every action recorded on a conversation. Ticket activity Saved reply Reusable replies saved for common answers. Canned response Workflow Automation logic that acts on conversations. Automation Active Conversation status — open and being worked. Open Pending Conversation status — waiting on a reply. Pending Closed Conversation status — resolved and done. Resolved, Closed FAQ ## Frequently asked questions Still unsure about something? Our migration team replies within minutes on live chat. ### Will my data be safe during the migration from Freshdesk? Yes. Data moves over encrypted connections and is only ever used to complete your migration. Nothing is shared or retained beyond what is needed to move you off Freshdesk. ### How long does the migration take? 48 hours at most, and smaller accounts usually finish sooner. We give you an estimate before we start. ### Is there any downtime? No. You keep answering customers in Freshdesk until the final sync, so no conversation is missed and your team never goes offline. ### How much does the migration cost? Migration is free when you sign up for an annual plan, Standard or Unlimited. Our team handles the move from start to finish at no extra charge. On a monthly plan, contact us for a quote. Other migrations ## Coming from a different tool? [From Intercom View migration](https://www.thrivedesk.com/migrate/intercom/) [From Help Scout View migration](https://www.thrivedesk.com/migrate/helpscout/) [From Zendesk View migration](https://www.thrivedesk.com/migrate/zendesk/)