--- title: "AI-Powered Live Chat for Websites | ThriveDesk" canonical: "https://www.thrivedesk.com/live-chat/" author: ThriveDesk description: "ThriveDesk's live chat lets you answer website visitors in real time, from the same inbox as your email. A chat widget that matches your brand and loads fast. Try it free for 7 days, no credit card." categories: [page] --- # Great customer experience starts with a conversation Simple live chat for websites that sell. It matches your brand, loads fast, and every conversation lands in your shared inbox. [Start free trial](https://app.thrivedesk.com/auth/register) 7-day free trial · No card required Loved by 2,000+ startups Trusted by 2,000+ growing teams 4.9 / 5.0 G2 reviews Make it yours ## Live chat that looks like your brand, not ours Make the chat widget match your site — pick your colors, logo, greeting, and where it sits. It reads like part of your brand, not a bolted-on chat box. Visitor insights ## Know your visitor before you say hello See where each visitor came from, what they’re looking at right now, and how close they are to buying — so you can meet them with the right answer. - Browsing and conversation history at a glance - See where every visitor came from - Watch what they are viewing in real time Agent dashboard ## The full customer picture, one click away Support doesn't have to mean digging for context. Open a customer's profile and see their order history, subscriptions, loyalty, and past reviews in one place. ![The full customer picture, one click away](https://www.thrivedesk.com/_astro/inbox-overview.DhDEp1Zq_Z21sfoi.webp) Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Live assistant demo ## Try the assistant your shoppers will see Adjust the controls and the assistant beside it reacts instantly. This is the real widget — chat, orders, and docs included. Accent color Live chat E-commerce Knowledge base Contact form Position Theme ### Hi 👋 Ask us anything, or share your feedback #### Start a new conversation Our agents typically reply in a few minutes. #### Order Status Check on your recent order status - ThriveDesk Pricing - Mobile notifications - How do Live Chat email notifications work? - Managing ThriveDesk notifications #### Send us an email If you're in a hurry, send us a message and we will get back to you asap. Home Docs NEO 🟢 AI agent · Online Hi 👋 I'm NEO, your shopping assistant. What are you looking for today? I need a good pair of wireless headphones 🎧 Great pick! Here are a few favorites — tap Add to cart on any you like 👇 Recommended AeroBuds Pro SonicBoom Speaker PulseWatch 2 SnapCam 4K Order status Track your recent order Enter your email and order number to see the latest status. Order TD-48291 Track your delivery AeroBuds Pro Quantity: 1 Order status Processing Shipping In transit Shipping timeline 1. Ordered 2. Packed 3. Shipped 4. Out for delivery 5. Delivered Click to experience the live chat demo! More than a chat box ## Everything you need to turn chats into customers Knowledge at hand ### Help articles inside the chat widget Visitors get answers without leaving your site. The chat widget suggests relevant help articles as they type, offers live chat, and keeps their past conversations a tap away. - Relevant articles suggested as customers type - Search your whole knowledge base inside the widget - Instant access to past conversation history Solve it together ### Collaborative live chat Loop in a teammate on a tricky chat, work it out together, and keep the customer posted while you do. - Assign and hand off chats in one click - Private notes and @mentions for teammates - Customers stay updated on live progress Always connected ### Chat + Email When a visitor leaves mid-chat, follow up by email — the whole exchange stays in one thread, so nobody loses the context. - Pick the conversation back up over email - One unified thread, no lost context - Automatic follow-ups when visitors drop off AI assist ### AI powered Let AI handle the busywork — it answers repeat questions, points each customer to the right next step, and replies fast when your team is heads-down. - Automates repetitive tasks and replies - Personalized recommendations for each customer - Quick, accurate answers around the clock Automation ### Automation Let chatbots and automation take the repetitive questions off your team’s plate — fewer tickets to work, faster answers for customers. - Chatbots that answer FAQs instantly - Cut support volume without adding headcount - Trigger actions with no-code rules Stay in the loop ### Notifications Get a nudge the moment a chat comes in — on desktop, on mobile, wherever you are — so no request sits waiting. - Audio and push alerts for every new chat - Never miss an incoming chat request - Keep your whole team in sync 96% Peak performance Featherweight ## High performance, by design Bloated, poorly coded widgets slow your pages down and can drag your search rankings with them. The ThriveDesk chat widget is tiny and served from a fast global CDN, so your site stays quick and search-friendly. 20KB Total widget weight - Top-tier global CDN - SEO-friendly - Zero render-blocking Mobile apps ## Keep answering when you’re away from your desk You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are. - View, reply, and forward messages - Add notes - @Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST Integrations ## Integrate with your favourite apps ThriveDesk connects with hundreds of apps, so live chat fits the tools your team already uses. [Browse all integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) Who it’s for ## Built for teams like yours Choose the entry point that matches your team, then expand into the rest of ThriveDesk from the same conversation platform. Best for [Ecommerce](https://www.thrivedesk.com/industry/ecommerce/) Convert visitors with real-time chat on every product page. View use case Best for [SaaS](https://www.thrivedesk.com/industry/saas/) Answer onboarding and feature questions before users churn. View use case Best for [Digital Products](https://www.thrivedesk.com/industry/wordpress-products/) Help learners and members instantly, right on your site. View use case Best for [B2B](https://www.thrivedesk.com/industry/b2b/) Guide high-value prospects with live, personal conversations. View use case ## Frequently Asked Questions Everything you need to know about adding live chat to your website. Still curious? [Talk to us](https://www.thrivedesk.com/contact/). ### Do visitors need to install anything to chat? No. The chat widget loads right on your website — visitors just click and start typing, no downloads or sign-ups required. ### Can I match the chat widget to my brand? Yes. Customize colors, logo, greeting, and position so the chat widget looks like a natural part of your site. ### Does live chat work on mobile? Absolutely — the widget is fully responsive for visitors, and your team can reply on the go from the ThriveDesk mobile app. ### What happens to chats when my team is offline? Visitors can still leave a message and browse your help center. The conversation continues over email and lands in your inbox. ### Can the AI answer chats automatically? Yes. Neo, the AI agent, can resolve common questions instantly using your help center and data, and hand off to a human when needed. ### Will live chat slow down my website? No. The chat widget is a lightweight ~20KB script served from a top-tier CDN, so it loads fast and stays SEO-friendly. ### Can I see what a visitor is doing before they chat? Yes — see where each visitor came from, which pages they are viewing, and their browsing and conversation history at a glance. ### Do live chat conversations land in the shared inbox? They do. Every chat flows into the same shared inbox as your email, so your team works from one place. ### Can I continue a chat over email after the visitor leaves? Yes. Follow up by email and the whole exchange stays in one continuous thread — no lost context. ### Is live chat available on all plans? Live chat is included with ThriveDesk — see the pricing page for the limits and features on each tier.