{"id":39244,"date":"2025-10-05T10:32:00","date_gmt":"2025-10-05T07:32:00","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=39244"},"modified":"2026-04-02T11:29:18","modified_gmt":"2026-04-02T08:29:18","slug":"zendesk-alternatives","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/zendesk-alternatives\/","title":{"rendered":"5 Zendesk alternatives in 2026, recommended by&#8230; a Zendesk competitor?!"},"content":{"rendered":"\n<p><mark style=\"background-color:#f7c19b\" class=\"has-inline-color\">Let\u2019s talk about the elephant in the room<\/mark>: you were just looking for Zendesk alternatives, and now you\u2019re here. On the ThriveDesk blog. And ThriveDesk, you guessed it, is a Zendesk alternative.<\/p>\n\n\n\n<p>Is this the most objective list of Zendesk competitors you\u2019ll ever read? Probably not. ThriveDesk is the support platform we know best, and naturally, it\u2019s the one we can recommend with real confidence.<\/p>\n\n\n\n<p>But here\u2019s the thing: we\u2019ve talked to hundreds of teams who tried Zendesk and others before landing here. What works perfectly for one company can feel clunky, complicated, or overpriced for another. So while we\u2019re clearly a little biased, we think this list of Zendesk alternatives will help you find the tool that actually fits your team \u2014 even if it\u2019s not ours.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h3>5 Zendesk alternatives<\/h3><nav><ul><li class=\"\"><a href=\"#1-thrive-desk-hi-\ud83d\udc4b\">1. ThriveDesk (hi \ud83d\udc4b)<\/a><\/li><li class=\"\"><a href=\"#freshdesk\">2. Freshdesk<\/a><\/li><li class=\"\"><a href=\"#block-8677c972-c550-4a54-830b-9f688ee88bae\">3. GrooveHQ<\/a><\/li><li class=\"\"><a href=\"#block-01e9b104-74c3-45fe-8562-d39f7aca9b1f\">4. HelpDesk<\/a><\/li><li class=\"\"><a href=\"#help-scout\">5. Help Scout<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"simply-the-best-dun-dun-dunnn-better-than-all-the-rest-5-intercom-alternatives-for-2025\"><strong>Your 5 Zendesk alternatives for<\/strong> 2026&nbsp;<\/h2>\n\n\n<style id=\"bricks-inline-css-component-iqrrqn\">:root {--site-color-primary: #1011ee;--site-color-gray: #f1f0ef;--text-color-strong: #1c2024;--site-color-secondary: #ff6b35;--tracking-tight: -.022em;--text-color-default: #364153;--text-color-white: #ffffff;--background-white: #ffffff;--background-light-gray: #fdfdfd;--border-color-light: #ebebee;--radius: 0.5em;--gap: 1.5em;--text-2xs: clamp(1.12rem, calc(-0.0008695652173913051 * (100vw - 32rem) + 1.12rem), 1.04rem);--text-xs: clamp(1.26rem, calc(-0.00010869565217391314 * (100vw - 32rem) + 1.26rem), 1.25rem);--text-s: clamp(1.42rem, calc(0.0008695652173913051 * (100vw - 32rem) + 1.42rem), 1.5rem);--text-m: clamp(1.6rem, calc(0.0021739130434782605 * (100vw - 32rem) + 1.6rem), 1.8rem);--text-l: clamp(1.8rem, calc(0.003913043478260871 * (100vw - 32rem) + 1.8rem), 2.16rem);--text-xl: clamp(2.02rem, calc(0.006195652173913041 * (100vw - 32rem) + 2.02rem), 2.59rem);--text-2xl: clamp(2.28rem, calc(0.009021739130434784 * (100vw - 32rem) + 2.28rem), 3.11rem);--h5: clamp(1.58rem, calc(-0.008043478260869567 * (100vw - 32rem) + 1.58rem), 0.84rem);--h4: clamp(1.78rem, calc(-0.004565217391304347 * (100vw - 32rem) + 1.78rem), 1.36rem);--h3: clamp(2rem, calc(0.0021739130434782626 * (100vw - 32rem) + 2rem), 2.2rem);--h2: clamp(2.25rem, calc(0.01423913043478261 * (100vw - 32rem) + 2.25rem), 3.56rem);--h1: clamp(2.53rem, calc(0.035108695652173914 * (100vw - 32rem) + 2.53rem), 5.76rem);--title: clamp(2.85rem, calc(0.07032608695652175 * (100vw - 32rem) + 2.85rem), 9.32rem);}\n:root {\n--bricks-color-e75fa0: #f5f5f5;\n--bricks-color-be2b56: #e0e0e0;\n--bricks-color-e18c7b: #9e9e9e;\n--bricks-color-cc3c18: #616161;\n--bricks-color-022302: #424242;\n--bricks-color-29d258: #212121;\n--bricks-color-112f23: #ffeb3b;\n--bricks-color-531e36: #ffc107;\n--bricks-color-9411fe: #ff9800;\n--bricks-color-a6bb89: #ff5722;\n--bricks-color-871ae4: #f44336;\n--bricks-color-bc10bf: #9c27b0;\n--bricks-color-133997: #2196f3;\n--bricks-color-44c34d: #03a9f4;\n--bricks-color-c161a6: #81D4FA;\n--bricks-color-79ac45: #4caf50;\n--bricks-color-133547: #8bc34a;\n--bricks-color-004657: #cddc39;\n--bricks-color-rtvwqs: #1a63ea;\n--bricks-color-tmjoaw: #fdde74;\n--bricks-color-thayhd: #fff7dd;\n--bricks-color-ikawuh: #0f172a;\n--bricks-color-tdklkr: #334155;\n--bricks-color-ewhbpk: #ffffff;\n--bricks-color-bfzhmj: #f8fafc;\n--bricks-color-dveabw: #f0f9ff;\n--bricks-color-eynpnr: #18181b;\n--bricks-color-owlksp: #6b7280;\n--bricks-color-ipvutl: #4b5563;\n--bricks-color-izscpj: #d6d3d1;\n--bricks-color-zfogzj: #f97316;\n--bricks-color-tfxntn: #fff5f5;\n--bricks-color-axpyuo: #ffe4e6;\n--bricks-color-moowmk: #fed7dc;\n--bricks-color-jyjbba: #fb7185;\n--bricks-color-pprres: #9f1239;\n--bricks-color-ovrfud: #ccfbf1;\n--bricks-color-aollah: #99f6e4;\n--bricks-color-pdhleh: #2dd4bf;\n--bricks-color-funxag: #14b8a6;\n--bricks-color-qlrduw: #0f766e;\n}\n.is-root-container {\n\/* Global Classes *\/\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.hero.brxe-block {padding-top: 80px}\n\n\/* BREAKPOINT: \u30e2\u30d0\u30a4\u30eb\u7e26\u5411\u304d *\/\n@media (max-width: 478px) {\n.hero.brxe-block {padding-top: 40px}\n}\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.bg-secondary-light.brxe-block {background-color: #fff6f0}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.grid-col.brxe-block {grid-template-columns: 1fr}\n\n\n\/* Global Variables *\/\n\n\/* Global Colors *\/\n\n\n\/* Theme Styles *\/\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n .brxe-section {padding-top: 4em; 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font-size: inherit}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.brxe-cvevqi {font-size: var(--text-xs); color: #ffffff; background-color: #ffffff; border: 1px solid var(--border-color-light)}\n.brxe-cvevqi:hover {background-color: #f3f4f6}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.brxe-wtdhxe {row-gap: 8px}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.brxe-iqrrqn {flex-direction: row; display: grid; align-items: initial; grid-gap: var(--gap); grid-template-columns: 280px 1fr; padding-top: 1em; padding-right: 1em; padding-bottom: 1em; padding-left: 1em; border: 1px solid var(--border-color-light); border-radius: var(--radius); align-items: center; margin-top: 2em; margin-bottom: 2em; transition: all 0.2s linear}\n.brxe-iqrrqn:hover {transform:  scaleX(1.02) scaleY(1.02)}\n\n\/* BREAKPOINT: \u30e2\u30d0\u30a4\u30eb\u6a2a\u5411\u304d *\/\n@media (max-width: 767px) {\n.brxe-iqrrqn {grid-template-columns: 1fr}\n}\n\n\/* Disable links in editor *\/\n.brxe-iqrrqn a { pointer-events: none; }\n}\n<\/style><div class=\"brxe-iqrrqn brxe-block brx-grid bg-secondary-light grid-col\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg\" class=\"brxe-pjjxod brxe-image css-filter size-full\" alt=\"Cartoon character promoting cost calculator\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-768x403.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\"><div class=\"brxe-wtdhxe brxe-block\"><h3 class=\"brxe-fujpfq brxe-heading\"><a href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Helpdesk Cost Calculator<\/a><\/h3><div class=\"brxe-cgzjui brxe-text\"><p>Stop guessing. Compare real monthly costs for ThriveDesk, Freshdesk, Gorgias, Intercom, and more based on your team size and feature needs.<\/p>\n<\/div><a class=\"brxe-cvevqi brxe-button bricks-button\" href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Explore Now<\/a><\/div><\/div>\n\n\n<p>To save you from endless tabs, we pulled all the key data into <a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1V_LPXbydj0jCy5Pu6H-FgAmEg5eWvPVASwCWt99MFA0\/edit?usp=sharing\" data-type=\"link\" data-id=\"https:\/\/docs.google.com\/spreadsheets\/d\/1V_LPXbydj0jCy5Pu6H-FgAmEg5eWvPVASwCWt99MFA0\/edit?usp=sharing\" target=\"_blank\" rel=\"noreferrer noopener\">one spreadsheet<\/a> that helps you find Zendesk alternatives and competitors on data points like pricing, documentation, and customer support. The data is accurate as of Sep 20, 2025.<\/p>\n\n\n\n<p>We\u2019ll walk you through some of the strongest alternatives in the market, including ourselves, of course. Whether you\u2019re a lean eCommerce shop or a growing SaaS team, there\u2019s an option out there that won\u2019t drain your budget or sanity.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"1-thrive-desk-hi-\ud83d\udc4b\">1. ThriveDesk (hi \ud83d\udc4b)<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1881\" height=\"1137\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png\" alt=\"AI-powered customer support platform, ThriveDesk, featuring integrated helpdesk software with chat, tickets, and AI automation for enhanced customer engagement and retention.\" class=\"wp-image-39188\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png 1881w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-768x464.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-1536x928.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-18x12.png 18w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/figure>\n\n\n\n<p>ThriveDesk was built for small businesses and eCommerce teams that want powerful customer support tools without the complexity or enterprise-level bloat. Founded by a team who once struggled with expensive and confusing platforms, ThriveDesk combines everything you actually need such as helpdesk, live chat, chatbot, and knowledge base in one lightning-fast workspace.<\/p>\n\n\n\n<p>It is designed to be simple where it should be and smart where it matters. From AI automation to deep eCommerce integrations, ThriveDesk helps teams deliver personal, efficient, and human support that customers love.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"shared-inbox\">AI Helpdesk built for speed, clarity, and growth<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1322\" height=\"744\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/inbox-overview.jpg\" alt=\"Simple, user-friendly customer support dashboard with ticket management and team collaboration features for efficient service.\" class=\"wp-image-39192\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/inbox-overview.jpg 1322w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/inbox-overview-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/inbox-overview-18x10.jpg 18w\" sizes=\"(max-width: 1322px) 100vw, 1322px\" \/><\/figure>\n\n\n\n<p>ThriveDesk\u2019s <a href=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" data-type=\"page\" data-id=\"1421\">shared inbox<\/a> keeps your entire support team on the same page. It helps you manage customer conversations from email, chat, and other channels in one clean, unified view. No more messy threads or duplicate replies. Everyone sees the full picture.<\/p>\n\n\n\n<p><strong>Key features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom view<\/strong>: Build your own filtered inboxes by status, tag, priority, or assignee so every agent can focus on what matters.<\/li>\n\n\n\n<li><strong>Collision detection<\/strong>: Instantly see when someone else is replying so you never send duplicate answers.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/features\/canned-responses\/\" data-type=\"page\" data-id=\"32800\">Saved replies<\/a><\/strong>: Create reusable responses for common questions to save time and keep your tone consistent.<\/li>\n\n\n\n<li><strong>Continue from your own email<\/strong>: Agents can reply directly from their own email client while keeping everything synced in ThriveDesk.<\/li>\n\n\n\n<li><strong>Assignment and rules<\/strong>: Automatically assign tickets to the right team members based on tags, subjects, or priorities.<\/li>\n\n\n\n<li><strong>Conversation history<\/strong>: See the entire context of every customer interaction in one place for faster, more accurate replies.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/features\/tags\/\" data-type=\"page\" data-id=\"32787\">Tags <\/a>and custom fields<\/strong>: Categorize and organize conversations to track issues and performance easily.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ai-and-efficiency\">AI agents that makes customer support effortless<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1322\" height=\"744\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/ai-draft.jpg\" alt=\"\" class=\"wp-image-39388\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/ai-draft.jpg 1322w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/ai-draft-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/ai-draft-18x10.jpg 18w\" sizes=\"(max-width: 1322px) 100vw, 1322px\" \/><\/figure>\n\n\n\n<p>ThriveDesk uses AI to make customer support faster and smarter without removing the human touch. These tools help your team respond quickly, automate routine work, and maintain consistent quality.<\/p>\n\n\n\n<p><strong>AI features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI Assist<\/strong>: Expand, shorten, or translate messages instantly to match tone and context.<\/li>\n\n\n\n<li><strong>AI Summarize<\/strong>: Get concise summaries of long tickets or threads to understand issues at a glance.<\/li>\n\n\n\n<li><strong>AI Draft<\/strong>: Generate helpful, ready-to-send replies for faster response times.<\/li>\n\n\n\n<li><strong>AI Auto Reply<\/strong>: Automatically respond to common questions while your team focuses on complex ones.<\/li>\n\n\n\n<li><strong>AI Chatbot<\/strong>: Neo, the built-in AI chatbot, helps customers 24\/7 and can even collect leads or guide purchases.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" data-type=\"page\" data-id=\"30525\">Workflow automation<\/a><\/strong>: Set triggers and rules to automate repetitive actions like ticket assignment, tagging, or follow-ups.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"assistant-widget\">End-to-end AI Assistant for conversational support<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1322\" height=\"744\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/assistant.jpg\" alt=\"AI-generated image on ThriveDesk platform showcasing live chat and email support features for customer communication and feedback management.\" class=\"wp-image-39390\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/assistant.jpg 1322w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/assistant-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/assistant-18x10.jpg 18w\" sizes=\"(max-width: 1322px) 100vw, 1322px\" \/><\/figure>\n\n\n\n<p>ThriveDesk\u2019s Assistant widget adds instant customer support to your website. It brings together chat, contact forms, order tracking, and your knowledge base in one elegant widget your customers will actually enjoy using.<\/p>\n\n\n\n<p><strong>Inside the widget:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chatbot<\/strong>: Let Neo greet customers, answer FAQs, and guide them toward solutions automatically.<\/li>\n\n\n\n<li><strong>Contact form<\/strong>: Capture inquiries directly from your site and route them into your shared inbox.<\/li>\n\n\n\n<li><strong>Order check<\/strong>: Integrate with your store so customers can check order status without contacting support.<\/li>\n\n\n\n<li><strong>Knowledge base<\/strong>: Let users search articles right inside the chat widget for quick self-service answers.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"e-commerce-and-saa-s-integrations\">eCommerce and SaaS Integrations<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1322\" height=\"744\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/personalized-support.jpg\" alt=\"\" class=\"wp-image-39394\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/personalized-support.jpg 1322w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/personalized-support-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/personalized-support-18x10.jpg 18w\" sizes=\"(max-width: 1322px) 100vw, 1322px\" \/><\/figure>\n\n\n\n<p>ThriveDesk connects seamlessly with the tools your business already uses. These integrations pull in customer and order data automatically so your agents have full context without switching apps.<\/p>\n\n\n\n<p><strong>Supported integrations:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Stripe<\/strong>: View and manage billing and payment history directly from your helpdesk.<\/li>\n\n\n\n<li><strong>Paddle<\/strong>: Handle subscription or license-related tickets with live Paddle data inside conversations.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" data-type=\"page\" data-id=\"12650\">WooCommerce<\/a><\/strong>: See order details, update statuses, and assist customers without leaving ThriveDesk.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/02\/ThriveDesks-Surecart-integration.png\" data-type=\"attachment\" data-id=\"24066\">SureCart<\/a><\/strong>: Access purchase information and resolve support issues faster with native SureCart integration.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"help-center-self-service-knowledge-base\">Help Center \u2013 Self-Service Knowledge Base<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1322\" height=\"744\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/docs.jpg\" alt=\"Sisyphus customer support platform interface, help desk and knowledge base solutions for business SaaS, efficient user management and integrated AI assistance, modern web design.\" class=\"wp-image-39392\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/docs.jpg 1322w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/docs-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/docs-18x10.jpg 18w\" sizes=\"(max-width: 1322px) 100vw, 1322px\" \/><\/figure>\n\n\n\n<p>Empower customers to find answers on their own with ThriveDesk\u2019s <a href=\"https:\/\/www.thrivedesk.com\/features\/help-center\/\" data-type=\"page\" data-id=\"24166\">Help Center<\/a>. It is simple to build, beautiful to read, and powered by AI to make support scalable.<\/p>\n\n\n\n<p><strong>Features:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI writing<\/strong>: Generate clear, consistent articles from short prompts or ticket replies.<\/li>\n\n\n\n<li><strong>Notion-like editor<\/strong>: Write and format with ease using a smooth, block-based editor that feels natural and modern.<\/li>\n\n\n\n<li><strong>AI search<\/strong>: Help customers find exactly what they need with smart, context-aware search powered by AI.<br><\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"thrive-desk-pricing\">ThriveDesk Pricing<\/h3>\n\n\n\n<p>ThriveDesk uses straightforward pricing based solely on the number of inboxes per month. Here\u2019s a pricing snapshot:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Basic:<\/strong> $29\/month<\/li>\n\n\n\n<li><strong>Standard:<\/strong> $69\/month<\/li>\n\n\n\n<li><strong>Unlimited:<\/strong> $129\/month<\/li>\n<\/ul>\n\n\n\n<p>\ud83d\udc9b Friendly tip: Many tools look affordable at first but get expensive once you add extra fees for agents, overages, or \u201cpremium\u201d support. ThriveDesk is the only provider on this list that gives you unlimited agents on Unlimited plan and never charges extra for support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"one-final-thing\">One final thing\u2026<\/h3>\n\n\n\n<p>We think you\u2019ll like knowing there are real humans behind this product. We\u2019re a nimble team, part remote and part in-office, working side by side to build mighty things. We love doing team activities and regular outings, because building great software is easier when you actually enjoy the people you work with.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"1170\" height=\"606\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/team-activity.jpg\" alt=\"People team celebrating and collaborating at work with ThriveDesk, outdoor rooftop meeting and indoor meeting space, emphasizing teamwork and office culture.\" class=\"wp-image-39187\" style=\"width:755px;height:auto\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/team-activity.jpg 1170w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/team-activity-768x398.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/team-activity-18x9.jpg 18w\" sizes=\"(max-width: 1170px) 100vw, 1170px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"freshdesk\">2. Freshdesk<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1699\" height=\"842\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/freshdesk.png\" alt=\"Freshworks customer support software dashboard screenshot for team collaboration and AI-powered support tools.\" class=\"wp-image-39085\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/freshdesk.png 1699w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/freshdesk-768x381.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/freshdesk-1536x761.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/freshdesk-18x9.png 18w\" sizes=\"(max-width: 1699px) 100vw, 1699px\" \/><\/figure>\n\n\n\n<p>Freshdesk is one of the most recognizable names in customer support software. Founded in 2010 by Freshworks, it\u2019s built to cover everything from ticketing to automation, and it\u2019s especially popular with startups and mid-sized businesses looking for a Zendesk-style platform at a friendlier price point<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ud83d\udc4d-pros-1\">\ud83d\udc4d Pros<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Generous free plan<\/strong>: Unlike most competitors, Freshdesk offers a genuinely useful free plan for up to 2 agents that includes ticketing, knowledge base, and basic reports.<\/li>\n\n\n\n<li><strong>Traditional ticketing approach<\/strong>: If Zendesk&#8217;s conversation-first approach feels too casual, Freshdesk&#8217;s ticket-based system provides the structure many support teams prefer.<\/li>\n\n\n\n<li><strong>Extensive customization options<\/strong>: From custom objects to advanced routing, Freshdesk lets you tailor the platform to match your specific workflow needs.<\/li>\n\n\n\n<li><strong>Multi-product ecosystem<\/strong>: Being part of Freshworks means easy integration with their CRM, marketing automation, and IT service management tools.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ud83d\udc4e-cons-2\">\ud83d\udc4e Cons<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Complexity creeps in: <\/strong>The platform can feel overwhelming as you scale, with layers of settings buried in menus.<\/li>\n\n\n\n<li><strong>Limited modern communication channels<\/strong>: Works great for email and basic chat, but lacks seamless integration with modern messaging platforms compared to Zendesk.<\/li>\n\n\n\n<li><strong>Multi-tiered pricing system<\/strong>: What starts as simple per-agent pricing quickly stacks when you add Freshchat, Freshcaller, or Omnichannel\u2014each sold separately.<\/li>\n\n\n\n<li><strong>AI costs extra<\/strong>: Freddy AI adds $29\/agent\/month to your bill.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"freshdesk-pricing\">Freshdesk Pricing<\/h3>\n\n\n\n<p>Here&#8217;s where things get&#8230; interesting. Freshdesk uses per-agent pricing, but it&#8217;s not as straightforward as it appears on the surface.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Free:<\/strong> $0 for up to 2 agents<\/li>\n\n\n\n<li><strong>Growth:<\/strong> $15\/agent\/month<\/li>\n\n\n\n<li><strong>Pro:<\/strong> $49\/agent\/month<\/li>\n\n\n\n<li><strong>Enterprise:<\/strong> $79\/agent\/month<\/li>\n<\/ul>\n\n\n\n<p>Want live chat? That&#8217;s Freshchat (separate pricing). Need phone support? Hello Freshcaller (another bill). Omnichannel features? Fresh Omnichannel (yet another subscription).<\/p>\n\n\n\n<p>What starts as $15\/month per agent can quickly become $15 (Freshdesk) + $15 (Freshchat) + $29 (Freshcaller) = $59\/agent just for basic multi-channel support.&nbsp;<\/p>\n\n\n\n<p>Add AI features at $29\/agent\/month, and you&#8217;re looking at enterprise-level costs without the unified experience.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ud83c\udfac-fun-fact-the-broken-tv-spark\">\ud83c\udfac Fun Fact: The \u201cBroken TV\u201d Spark<\/h3>\n\n\n\n<p>Freshdesk exists because founder Girish Mathrubootham got terrible customer service for a broken TV. He vented about it in a Hacker News comment, which sparked conversations about building better support software.&nbsp;<\/p>\n\n\n\n<p>A few months later, he quit his job at Zoho and started Freshdesk from his house in Chennai. Sometimes the best products come from genuinely frustrated customers!<\/p>\n\n\n<div class=\"layout-thumbnail-left wp-block-tdblocks-recommended-reading\">\n\t<div class=\"recommended-reading-card\">\n\t\t<h6 class=\"recommended-reading-heading\">\n\t\t\tRecommended Reading\t\t<\/h6>\n\t\t<a href=\"https:\/\/www.thrivedesk.com\/ja\/freshdesk-alternatives\/\" aria-label=\"Read: 5 Freshdesk alternatives, handpicked by\u2026 an Freshdesk competitor?!\">\n\t\t\t\n\t\t\t<div class=\"recommended-reading-content layout-thumbnail-left\">\n\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/cover-freshdesk-alt.jpg\" alt=\"Bright abstract illustration featuring bold shapes and vibrant colors, emphasizing playful design elements and modern art style for creative branding and visual marketing.\" loading=\"lazy\" title=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"recommended-reading-text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-category\">Resources<\/div>\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"recommended-reading-title\">\n\t\t\t\t\t\t5 Freshdesk alternatives, handpicked by\u2026 an Freshdesk competitor?!\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"block-8677c972-c550-4a54-830b-9f688ee88bae\">3. GrooveHQ<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1758\" height=\"857\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/groovehq.png\" alt=\"Groove customer service software interface showcasing ticket management, automation, team collaboration, insights, and integrations for seamless customer support solutions.\" class=\"wp-image-39109\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/groovehq.png 1758w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/groovehq-768x374.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/groovehq-1536x749.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/groovehq-18x9.png 18w\" sizes=\"(max-width: 1758px) 100vw, 1758px\" \/><\/figure>\n\n\n\n<p id=\"block-54d8ee10-9c46-41cc-948b-4c3641baf984\">GrooveHQ brands itself as the \u201canti-Zendesk\u201d \u2014 a simplicity-first helpdesk for small businesses that want collaborative inboxes without the enterprise bloat. The tradeoff? It\u2019s great for small teams but doesn\u2019t scale well into complex setups.<\/p>\n\n\n\n<p id=\"block-69fde9c0-b865-441f-a074-4c1f440f828d\">But simplicity has its tradeoffs. Groove doesn\u2019t scale as gracefully into more complex support setups, and many advanced features you\u2019d expect from modern helpdesks are either limited or missing altogether.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-8cf0d2c5-67ec-40ac-a587-0cd20c827252\">\ud83d\udc4d Pros<\/h3>\n\n\n\n<ul id=\"block-8245c034-a3f4-4165-9913-aa8dfb740945\" class=\"wp-block-list\">\n<li><strong>Clean and simple UI: <\/strong>Groove\u2019s interface is straightforward, reducing the learning curve for small teams.<\/li>\n\n\n\n<li><strong>Shared inbox focus:<\/strong> Designed around making email-based support collaborative and transparent.<\/li>\n\n\n\n<li><strong>Transparent founder story<\/strong>: Alex Turnbull famously blogged his &#8220;Journey to $100K&#8221; publicly, building trust through radical transparency.<\/li>\n\n\n\n<li><strong>No surprise add-ons<\/strong>: Pricing is transparent compared to competitors with hidden extras.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-780713e4-6019-4229-92dc-c99f22fe6a5f\">\ud83d\udc4e Cons<\/h3>\n\n\n\n<ul id=\"block-3ab73473-fba9-46ac-9c46-2d9d7fa9afdc\" class=\"wp-block-list\">\n<li><strong>Not ideal for scaling: <\/strong>Works fine for a small team, but larger organizations quickly hit ceilings.<\/li>\n\n\n\n<li><strong>Fewer integrations: <\/strong>The ecosystem is smaller compared to major players, limiting workflow flexibility.<\/li>\n\n\n\n<li><strong>Reporting is basic: <\/strong>Analytics don\u2019t go deep, making it harder to optimize or track performance over time.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-09ed1a05-6156-4e56-9dc4-b46532670322\">Groove Pricing<\/h3>\n\n\n\n<p id=\"block-bc6893ab-6689-412e-a208-b2836dec0167\">Three tiers with per-agent pricing:<\/p>\n\n\n\n<ul id=\"block-bca3229d-c343-486a-9c29-54588fae1df2\" class=\"wp-block-list\">\n<li>Standard: $29\/user\/month<\/li>\n\n\n\n<li>Plus: $45\/user\/month<\/li>\n\n\n\n<li>Pro: $70\/user\/month<\/li>\n<\/ul>\n\n\n\n<p id=\"block-6359fc3d-61c9-4c55-8d16-4bd7291a15b7\">While predictable, the Pro tier costs as much as Help Scout but without the same feature depth.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-02d155c5-be4a-4ecb-9542-aa9cdfad5111\">\ud83d\udcdd Fun Fact: Blog to Success<\/h3>\n\n\n\n<p id=\"block-8b684e1f-3471-4ab6-9601-3a541ab5b873\">Groove was famously bootstrapped for years by founder Alex Turnbull, who blogged transparently about every stage of growth. 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}\n}\n<\/style><div class=\"brxe-iqrrqn brxe-block brx-grid bg-secondary-light\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg\" class=\"brxe-pjjxod brxe-image css-filter size-full\" alt=\"Cartoon character promoting cost calculator\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-768x403.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\"><div class=\"brxe-wtdhxe brxe-block\"><h3 class=\"brxe-fujpfq brxe-heading\"><a href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Helpdesk Cost Calculator<\/a><\/h3><div class=\"brxe-cgzjui brxe-text\"><p>Stop guessing. Compare real monthly costs for ThriveDesk, Freshdesk, Gorgias, Intercom, and more based on your team size and feature needs.<\/p>\n<\/div><a class=\"brxe-cvevqi brxe-button bricks-button\" href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Explore Now<\/a><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"block-01e9b104-74c3-45fe-8562-d39f7aca9b1f\">4. HelpDesk<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1609\" height=\"796\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/helpdeskcom.png\" alt=\"Helpdesk customer support software interface, helpdesk ticket management, automation tools for support cases.\" class=\"wp-image-39228\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/helpdeskcom.png 1609w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/helpdeskcom-768x380.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/helpdeskcom-1536x760.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/07\/helpdeskcom-18x9.png 18w\" sizes=\"(max-width: 1609px) 100vw, 1609px\" \/><\/figure>\n\n\n\n<p id=\"block-3ea4ea6e-17a7-4aba-8ba2-8a0e415cc205\">The confusingly named &#8220;HelpDesk&#8221; from Polish company Text (formerly LiveChat Software S.A.) is a legacy ticketing system that&#8217;s been around since the early 2000s. Despite the generic name, it&#8217;s actually just one piece of a multi-product puzzle that Text has been building for over two decades.&nbsp;<\/p>\n\n\n\n<p id=\"block-d1d429e8-aa99-4727-b73b-7754680a07f5\">The platform focuses narrowly on email ticketing, which would be fine\u2014except that in 2025, businesses expect live chat, chatbots, and knowledge bases to come standard. Spoiler alert: they don&#8217;t, and acquiring them means buying separate products from the same company at separate price points.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-0824d60c-f267-4a99-b9e1-f76a051a88af\">\ud83d\udc4d Pros<\/h3>\n\n\n\n<ul id=\"block-08e2fba7-2e7c-465a-a083-36c062646d61\" class=\"wp-block-list\">\n<li><strong>Simple ticketing system<\/strong>: Does email ticketing competently without unnecessary complexity.<\/li>\n\n\n\n<li><strong>Security focused<\/strong>: GDPR compliant with strong encryption and audit logs for enterprise customers.<\/li>\n\n\n\n<li><strong>AI features included<\/strong>: Basic AI assist for ticket summarization and sentiment analysis comes with all plans.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-d4976786-76cd-44be-b776-c30f5fa2f91a\">\ud83d\udc4e Cons<\/h3>\n\n\n\n<ul id=\"block-2eab2ceb-9b0f-40ff-9af9-b191041b5bf2\" class=\"wp-block-list\">\n<li><strong>Live chat sold separately<\/strong>: Despite being made by the \u201cLiveChat\u201d company, chat support requires their separate LiveChat product ($41+\/agent\/month).<\/li>\n\n\n\n<li><strong>No built-in knowledge base<\/strong>: Self-service is only possible through their KnowledgeBase product ($59\/month).<\/li>\n\n\n\n<li><strong>Automation locked away<\/strong>: ChatBot is another add-on starting at $52\/month.<\/li>\n\n\n\n<li><strong>Fragmented experience<\/strong>: Feels like buying a car where the stereo, AC, and seats are all extra.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-075984a7-1558-4126-97d2-8b94246b468c\">HelpDesk Pricing<\/h3>\n\n\n\n<p id=\"block-39230e42-e8c9-4c0d-af38-cadafaff96bb\">Base HelpDesk pricing:<\/p>\n\n\n\n<ul id=\"block-bca7a66c-3315-4987-b57e-21a7d2e1a4bf\" class=\"wp-block-list\">\n<li>Team: $34\/agent\/month<\/li>\n\n\n\n<li>Business: $59\/agent\/month<\/li>\n\n\n\n<li>Enterprise: Custom<\/li>\n<\/ul>\n\n\n\n<p id=\"block-8967ef68-8728-462a-a635-b1f202abc31c\">Add-ons:<\/p>\n\n\n\n<ul id=\"block-557ea9b2-3790-4c3a-84c5-c21a6c5dde1b\" class=\"wp-block-list\">\n<li>LiveChat: $41+\/agent\/month<\/li>\n\n\n\n<li>KnowledgeBase: $59\/month flat<\/li>\n\n\n\n<li>ChatBot: $52+\/month<\/li>\n<\/ul>\n\n\n\n<p id=\"block-d7ac75a3-7e60-4b1d-9bb3-48fb2c83e9af\">That \u201c$34\u201d plan quickly turns into $100+\/agent\/month for a complete setup \u2014 with separate logins and bills to manage.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"block-1cc0f9a2-d692-43a3-bbfd-dee377fb2d14\">\ud83d\uddc4\ufe0f Fun Fact: Built on LiveChat\u2019s Legacy<\/h3>\n\n\n\n<p id=\"block-0ffd52b1-144b-4ed8-bf90-471019d1494d\">HelpDesk was created as part of the LiveChat ecosystem. It started as a lightweight ticketing product for handling email. The product is reliable, but its roots show because it was built first for email tickets. Other support channels were added later as separate products.&nbsp;<\/p>\n\n\n\n<p id=\"block-4c7001b6-53eb-41e2-8e6b-2de5ae3788ed\">This strategy worked for Text, the parent company, and they even went public on the Warsaw Stock Exchange. For customers, though, it can add extra complexity and cost when all they want is simple and unified customer support software.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"help-scout\">5. Help Scout<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1639\" height=\"850\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/07\/helpscout-1.png\" alt=\"Help scout customer support platform interface showcasing AI integration and team communication features.\" class=\"wp-image-39096\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/07\/helpscout-1.png 1639w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/07\/helpscout-1-768x398.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/07\/helpscout-1-1536x797.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/07\/helpscout-1-18x9.png 18w\" sizes=\"(max-width: 1639px) 100vw, 1639px\" \/><\/figure>\n\n\n\n<p>Help Scout has always focused on simplicity and human connections over feature bloat. They take pride in being simple, approachable, and built to feel like regular email. If Zendesk is the Costco, Help Scout is the perfectly crafted chef\u2019s knife\u2014it doesn\u2019t try to do everything, but what it does, it nails.<\/p>\n\n\n\n<p>However, their recent shift to contact-based pricing has caught some customers off guard, and the platform can feel limiting if you need advanced automation or built-in phone support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ud83d\udc4d-pros-5\">\ud83d\udc4d Pros<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email-first approach<\/strong>: Feels like Gmail but designed for customer support\u2014no learning curve for email-savvy teams.<\/li>\n\n\n\n<li><strong>Collision detection<\/strong>: Shows when teammates are already helping a customer\u2014prevents duplicate responses.<\/li>\n\n\n\n<li><strong>Customer-centric features: <\/strong>Every interaction shows customer history and context, making support more personal.<\/li>\n\n\n\n<li><strong>Docs knowledge base: <\/strong>Built-in KB with clean design that customers actually enjoy using.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\ud83d\udc4e-cons-6\">\ud83d\udc4e Cons<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Limited automation<\/strong>: Advanced workflows and AI tools are missing.<\/li>\n\n\n\n<li><strong>Not built for scale<\/strong>: Works best for small to mid-sized teams; enterprises may struggle.<\/li>\n\n\n\n<li><strong>Reporting gaps<\/strong>: Functional, but less detailed than platforms like Zendesk.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"help-scout-pricing\">Help Scout Pricing<\/h3>\n\n\n\n<p>Help Scout charges by contacts, not seats:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Standard:<\/strong> $50\/month (up to 100 contacts)<\/li>\n\n\n\n<li><strong>Plus:<\/strong> $150\/month (up to 500 contacts)<\/li>\n\n\n\n<li><strong>Pro:<\/strong> $400\/month (up to 2,000 contacts)<\/li>\n<\/ul>\n\n\n\n<p>This works well for seasonal businesses but gets pricey if you serve thousands of unique customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"\u2615-fun-fact-the-boston-tea-party-connection\">\u2615 Fun Fact: The Boston Tea Party Connection<\/h3>\n\n\n\n<p>Help Scout was founded in Boston by a guy who got frustrated with clunky help desk software while running his web design business. The &#8220;tea party&#8221; connection? They&#8217;ve always rebelled against overcomplicated customer support tools, choosing simplicity over feature creep.<\/p>\n\n\n<div class=\"layout-thumbnail-left wp-block-tdblocks-recommended-reading\">\n\t<div class=\"recommended-reading-card\">\n\t\t<h6 class=\"recommended-reading-heading\">\n\t\t\tRecommended Reading\t\t<\/h6>\n\t\t<a href=\"https:\/\/www.thrivedesk.com\/ja\/help-scout-alternatives\/\" aria-label=\"Read: 5 Help Scout alternatives, recommended by&#8230; an Help Scout competitor?!\">\n\t\t\t\n\t\t\t<div class=\"recommended-reading-content layout-thumbnail-left\">\n\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/cover-helpscout-alt.jpg\" alt=\"Vibrant abstract artwork featuring cosmic planets, surreal eyes, and dynamic shapes in bold colors representing creativity and innovation, perfect for digital workspace branding.\" loading=\"lazy\" title=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"recommended-reading-text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-category\">Resources<\/div>\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"recommended-reading-title\">\n\t\t\t\t\t\t5 Help Scout alternatives, recommended by&#8230; an Help Scout competitor?!\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-dots\"\/>\n\n\n\n<p>We made it to the end, friends!<br>Here is the comparison spreadsheet once again: if you need to see&nbsp;it, just click on it&nbsp;\u2193<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1V_LPXbydj0jCy5Pu6H-FgAmEg5eWvPVASwCWt99MFA0\/edit?usp=sharing\" target=\"_blank\" rel=\" noreferrer noopener\"><img decoding=\"async\" width=\"2324\" height=\"1190\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet.png\" alt=\"ThriveDesk logo and interface showcasing customer support and help desk software features.\" class=\"wp-image-39186\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet.png 2324w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet-768x393.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet-1536x787.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet-2048x1049.png 2048w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/helpdesk-comparision-sheet-18x9.png 18w\" sizes=\"(max-width: 2324px) 100vw, 2324px\" \/><\/a><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-default\"\/>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"why-dont-you-to-give-this-intercom-alternative-a-try\" style=\"font-size:26px\">Why don&#8217;t you to give this Zendesk alternative a try?<\/h2>\n\n\n\n<p class=\"has-text-align-center has-text-color has-link-color wp-elements-e78dea43d707c9edda91e95a97145503\" style=\"color:#6a6f7b;font-size:16px\">Join thousands of businesses that already trust their customer support to ThriveDesk.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-container-core-buttons-is-layout-16018d1d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-50\"><a class=\"wp-block-button__link has-white-color has-luminous-vivid-orange-background-color has-text-color has-background has-link-color has-custom-font-size wp-element-button\" href=\"https:\/\/app.thrivedesk.com\/auth\/register\" style=\"border-radius:8px;padding-top:var(--wp--preset--spacing--40);padding-bottom:var(--wp--preset--spacing--40);font-size:26px\" target=\"_blank\" rel=\"noreferrer noopener\">Try ThriveDesk free \u2192<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-text-color has-cyan-bluish-gray-color has-alpha-channel-opacity has-cyan-bluish-gray-background-color has-background is-style-default\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s talk about the elephant in the room: you were just looking for Zendesk alternatives, and now you\u2019re here. On the ThriveDesk blog. And ThriveDesk, you guessed it, is a Zendesk alternative. Is this the most objective list of Zendesk competitors you\u2019ll ever read? Probably not. ThriveDesk is the support platform we know best, and naturally, it\u2019s the one we can recommend with real confidence. But here\u2019s the thing: we\u2019ve talked to hundreds of teams who tried Zendesk and others before landing here. What works perfectly for one company can feel clunky, complicated, or overpriced for another. So while we\u2019re clearly a little biased, we think this list of Zendesk [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":39247,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-39244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/39244","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=39244"}],"version-history":[{"count":3,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/39244\/revisions"}],"predecessor-version":[{"id":40447,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/39244\/revisions\/40447"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/39247"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=39244"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=39244"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=39244"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}