{"id":37145,"date":"2025-04-08T11:01:30","date_gmt":"2025-04-08T08:01:30","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=37145"},"modified":"2026-04-02T11:10:27","modified_gmt":"2026-04-02T08:10:27","slug":"how-to-set-customer-service-goals","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/how-to-set-customer-service-goals\/","title":{"rendered":"\u6226\u7565\u7684\u304b\u3064\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5"},"content":{"rendered":"<p>\u4f01\u696d\u3068\u306e\u3042\u3089\u3086\u308b\u3084\u308a\u53d6\u308a\u3067\u3001\u6e80\u8db3\u611f\u3060\u3051\u3067\u306a\u304f\u3001\u5fc3\u304b\u3089\u5927\u5207\u306b\u3055\u308c\u3001\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u4e16\u754c\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u305d\u308c\u304c\u3001\u6226\u7565\u7684\u304b\u3064\u6e2c\u5b9a\u53ef\u80fd\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u529b\u3067\u3059\u3002\u65e5\u3005\u306e\u53d6\u5f15\u3092\u601d\u3044\u51fa\u306b\u6b8b\u308b\u4f53\u9a13\u306b\u5909\u3048\u3066\u3044\u304f\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u304c\u5e38\u306b\u5909\u5316\u3059\u308b\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u660e\u78ba\u3067\u5f71\u97ff\u529b\u306e\u3042\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u5358\u306b\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u3092\u5909\u9769\u3057\u3001\u6c38\u7d9a\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u308b\u82b8\u8853\u5f62\u5f0f\u3067\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u30aa\u30fc\u30ca\u30fc\u3084\u30b5\u30fc\u30d3\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306e\u89b3\u70b9\u304b\u3089\u898b\u308b\u3068\u3001\u3053\u308c\u3089\u306e\u6226\u7565\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u305d\u306e\u5426\u5b9a\u3067\u304d\u306a\u3044\u91cd\u8981\u6027\u3092\u8a8d\u8b58\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>SMART\uff08\u5177\u4f53\u7684\u3001\u6e2c\u5b9a\u53ef\u80fd\u3001\u9054\u6210\u53ef\u80fd\u3001\u95a2\u9023\u6027\u304c\u3042\u308a\u3001\u671f\u9650\u4ed8\u304d\uff09\u306a\u3069\u306e\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u304c\u5e45\u5e83\u3044\u76ee\u6a19\u3068\u4e00\u81f4\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u306e\u8981\u6c42\u3092\u6e80\u305f\u3057\u3001\u305d\u308c\u3092\u8d85\u3048\u308b\u3088\u3046\u306b\u7d30\u304b\u304f\u8abf\u6574\u3055\u308c\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u8981\u7d20\u3092\u8a73\u3057\u304f\u89e3\u8aac\u3057\u307e\u3059\u3002\u591a\u69d8\u306a\u76ee\u6a19\u306e\u7a2e\u985e\u3001KPI\u306e\u91cd\u8981\u6027\u3001\u305d\u3057\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3084\u81ea\u52d5\u5316\u3068\u3044\u3063\u305f\u4e0d\u53ef\u6b20\u306a\u30c4\u30fc\u30eb\u306b\u3064\u3044\u3066\u3082\u8003\u5bdf\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u6839\u672c\u304b\u3089\u5909\u9769\u3057\u3001\u5353\u8d8a\u6027\u304c\u65e5\u5e38\u306e\u6a19\u6e96\u3068\u306a\u308b\u30d3\u30b8\u30cd\u30b9\u74b0\u5883\u3092\u69cb\u7bc9\u3059\u308b\u65c5\u306b\u4e57\u308a\u51fa\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p class=\"has-background has-medium-font-size\" style=\"background-color:#ffe4cf\">Managing customer service at scale? ThriveDesk makes it ridiculously simple with <a href=\"https:\/\/www.thrivedesk.com\/ja\/\" data-type=\"page\" data-id=\"2010\">AI helpdesk software<\/a>, live chat and <a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/help-center\/\" data-type=\"page\" data-id=\"24166\">ai help center<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h3>Customer service goal<\/h3><nav><ul><li class=\"\"><a href=\"#understanding-the-importance-of-customer-service-goals\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b<\/a><\/li><li class=\"\"><a href=\"#adopting-the-smart-framework\">SMART\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u63a1\u7528<\/a><\/li><li class=\"\"><a href=\"#types-of-customer-service-goals\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u7a2e\u985e<\/a><\/li><li class=\"\"><a href=\"#identifying-key-performance-indicators-kp-is\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u7279\u5b9a<\/a><\/li><li class=\"\"><a href=\"#setting-clear-benchmarks\">\u660e\u78ba\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u8a2d\u5b9a<\/a><\/li><li class=\"\"><a href=\"#utilizing-customer-service-software\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528<\/a><\/li><li class=\"\"><a href=\"#leveraging-automation-in-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u306e\u6d3b\u7528<\/a><\/li><li class=\"\"><a href=\"#communication-and-alignment-across-teams\">\u30c1\u30fc\u30e0\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a<\/a><\/li><li class=\"\"><a href=\"#tracking-progress-and-making-adjustments\">\u9032\u6357\u72b6\u6cc1\u306e\u8ffd\u8de1\u3068\u8abf\u6574<\/a><\/li><li class=\"\"><a href=\"#enhancing-customer-satisfaction\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/a><\/li><li class=\"\"><a href=\"#measuring-organizational-impact\">\u7d44\u7e54\u3078\u306e\u5f71\u97ff\u306e\u6e2c\u5b9a<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"understanding-the-importance-of-customer-service-goals\">\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-service-goals\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-service-goals\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19<\/a><\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u8a2d\u5b9a\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3092\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u7d44\u7e54\u306e\u6210\u529f\u306b\u304a\u3051\u308b\u5f7c\u3089\u306e\u91cd\u8981\u306a\u5f79\u5272\u3092\u5f37\u8abf\u3059\u308b\u3053\u3068\u306b\u3082\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\u3084\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u306a\u3069\u306e\u6307\u6a19\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u7279\u5b9a\u306e\u6e2c\u5b9a\u53ef\u80fd\u306a\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u9032\u6357\u72b6\u6cc1\u3092\u52b9\u679c\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-service-objectives\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-service-objectives\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u3002<\/a><\/p>\n\n\n\n<p>\u91ce\u5fc3\u7684\u3067\u3042\u308a\u306a\u304c\u3089\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u975e\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u306f\u30c1\u30fc\u30e0\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u4f4e\u4e0b\u3055\u305b\u3001\u76ee\u6a19\u9054\u6210\u3092\u963b\u5bb3\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u7af6\u4e89\u529b\u3092\u7dad\u6301\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3068\u512a\u5148\u4e8b\u9805\u306e\u5909\u5316\u306b\u5408\u308f\u305b\u3066\u3001\u5b9a\u671f\u7684\u306b\u76ee\u6a19\u3092\u898b\u76f4\u3057\u3001\u8abf\u6574\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u9069\u5fdc\u6027\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3068\u6e80\u8db3\u5ea6\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u65b9\u6cd5\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u76ee\u6a19\u3092\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b<\/strong>: \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u304c\u4f1a\u793e\u306e\u5e45\u5e83\u3044\u76ee\u6a19\u3092\u88dc\u5b8c\u3059\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>SMART\u76ee\u6a19\u3092\u4f7f\u7528\u3059\u308b<\/strong>: \u76ee\u6a19\u304c\u5177\u4f53\u7684\u3001\u6e2c\u5b9a\u53ef\u80fd\u3001\u9054\u6210\u53ef\u80fd\u3001\u95a2\u9023\u6027\u304c\u3042\u308a\u3001\u671f\u9650\u304c\u5b9a\u3081\u3089\u308c\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3059\u308b<\/strong>: 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id=\"adopting-the-smart-framework\">SMART\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u63a1\u7528<\/h2>\n\n\n\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3001\u7279\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3044\u3066\u306f\u3001\u76ee\u6a19\u8a2d\u5b9a\u304c\u6210\u529f\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002SMART\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u300c\u5177\u4f53\u7684\u300d\u300c\u6e2c\u5b9a\u53ef\u80fd\u300d\u300c\u9054\u6210\u53ef\u80fd\u300d\u300c\u95a2\u9023\u6027\u304c\u9ad8\u304f\u300d\u300c\u671f\u9650\u304c\u5b9a\u3081\u3089\u308c\u305f\u300d\u76ee\u6a19\u3078\u3068\u5c0e\u304f\u7f85\u91dd\u76e4\u306e\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 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id=\"specific-goals\">\u5177\u4f53\u7684\u306a\u76ee\u6a19<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u5177\u4f53\u5316\u306f\u3001\u6210\u529f\u3078\u306e\u9752\u5199\u771f\u3067\u3059\u3002\u30c1\u30fc\u30e0\u5168\u4f53\u306b\u660e\u78ba\u3067\u7c21\u6f54\u3001\u304b\u3064\u7126\u70b9\u3092\u7d5e\u3063\u305f\u76ee\u6a19\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3001\u57fa\u76e4\u3092\u7bc9\u304d\u307e\u3059\u3002 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<\/p>\n\n\n\n<p>\u76ee\u6a19\u304c\u65e2\u5b58\u306e\u30b9\u30ad\u30eb\u3084\u30c4\u30fc\u30eb\u3068\u6574\u5408\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u304b\u3081\u3001\u6210\u529f\u306e\u57fa\u76e4\u3092\u7bc9\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u91ce\u5fc3\u3068\u5b9f\u7528\u6027\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3068\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u81ea\u4fe1\u3092\u6301\u3063\u3066\u76ee\u6a19\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u3053\u308c\u307e\u3067\u306e\u7d4c\u9a13\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u6d3b\u304b\u3057\u3066\u6210\u529f\u3092\u53ce\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3057\u305f\u304c\u3063\u3066\u3001\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u306f\u3001\u58eb\u6c17\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u30c1\u30fc\u30e0\u306b\u529b\u3092\u4e0e\u3048\u308b\u73fe\u5b9f\u7684\u306a\u671f\u5f85\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"relevant-goals\">\u95a2\u9023\u3059\u308b\u76ee\u6a19<\/h3>\n\n\n\n<p>\u95a2\u9023\u6027\u306e\u3042\u308b\u76ee\u6a19\u306f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u57fa\u76e4\u3068\u306a\u308a\u3001\u4f01\u696d\u5168\u4f53\u306e\u30df\u30c3\u30b7\u30e7\u30f3\u3068\u306e\u6574\u5408\u6027\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u30d9\u30fc\u30b9\u306e\u62e1\u5927\u3084\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u306a\u3069\u3001\u3088\u308a\u5e83\u7bc4\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3092\u53cd\u6620\u3059\u308b\u3088\u3046\u306b\u76ee\u6a19\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u306b\u3068\u3063\u3066\u610f\u7fa9\u306e\u3042\u308b\u6210\u679c\u306e\u63d0\u4f9b\u306b\u6ce8\u529b\u3057\u7d9a\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9069\u5207\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u306b\u306f\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u6df1\u304f\u7406\u89e3\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u7a4d\u6975\u7684\u306b\u53ce\u96c6\u3057\u3001\u305d\u308c\u306b\u57fa\u3065\u3044\u3066\u884c\u52d5\u3059\u308b\u3053\u3068\u3067\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002\u8fc5\u901f\u3067\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u512a\u5148\u4e8b\u9805\u306b\u7126\u70b9\u3092\u5f53\u3066\u305f\u76ee\u6a19\u8a2d\u5b9a\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u5411\u4e0a\u306b\u76f4\u63a5\u8ca2\u732e\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30d3\u30b8\u30cd\u30b9\u306e\u5909\u5316\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u304f\u5b9a\u671f\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3068\u8abf\u6574\u306b\u3088\u308a\u3001\u76ee\u6a19\u306e\u95a2\u9023\u6027\u304c\u5f37\u5316\u3055\u308c\u3001\u3059\u3079\u3066\u306e\u76ee\u6a19\u304c\u6301\u7d9a\u7684\u306a\u6210\u9577\u3068\u9867\u5ba2\u3078\u306e\u7d04\u675f\u306e\u9054\u6210\u306b\u5411\u3051\u305f\u8db3\u304c\u304b\u308a\u3068\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"time-bound-goals\">\u6642\u9593\u5236\u9650\u306e\u3042\u308b\u76ee\u6a19<\/h3>\n\n\n\n<p>\u671f\u9650\u4ed8\u304d\u306e\u76ee\u6a19\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u306b\u7dca\u6025\u6027\u3092\u3082\u305f\u3089\u3057\u3001\u30c1\u30fc\u30e0\u3092\u8fc5\u901f\u306a\u76ee\u6a19\u9054\u6210\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u671f\u9650\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u5b9a\u3081\u3089\u308c\u305f\u671f\u9593\u5185\u306b\u96c6\u4e2d\u7684\u306a\u884c\u52d5\u3092\u4fc3\u3059\u3053\u3068\u304c\u3067\u304d\u3001\u30bf\u30b9\u30af\u306e\u505c\u6ede\u3084\u512a\u5148\u9806\u4f4d\u306e\u4f4e\u4e0b\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u6642\u9593\u7684\u69cb\u9020\u306f\u3001\u9032\u6357\u72b6\u6cc1\u3092\u56fa\u5b9a\u3055\u308c\u305f\u671f\u9593\u5185\u3067\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u8aac\u660e\u8cac\u4efb\u3092\u5f37\u5316\u3057\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u7279\u5b9a\u306e\u671f\u9593\u5185\u306b\u7279\u5b9a\u306e\u671f\u65e5\u307e\u3067\u306b80%\u306e\u9867\u5ba2\u306b\u5bfe\u5fdc\u3059\u308b\u306a\u3069\u3001\u76ee\u6a19\u306b\u671f\u9650\u304c\u8a2d\u5b9a\u3055\u308c\u3066\u3044\u308b\u5834\u5408\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u6539\u5584\u3068\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u7d99\u7d9a\u7684\u306a\u914d\u616e\u304c\u4fc3\u9032\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u671f\u9650\u3092\u660e\u78ba\u306b\u4f1d\u3048\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3042\u308a\u3001\u3053\u308c\u306b\u3088\u308a\u30c1\u30fc\u30e0\u5168\u4f53\u304c\u5171\u6709\u3055\u308c\u305f\u30bf\u30a4\u30e0\u30e9\u30a4\u30f3\u306e\u4e0b\u3067\u52b9\u679c\u7684\u306b\u9023\u643a\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u52b9\u7387\u3068\u5f71\u97ff\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n<div class=\"layout-thumbnail-left wp-block-tdblocks-recommended-reading\">\n\t<div class=\"recommended-reading-card\">\n\t\t<h6 class=\"recommended-reading-heading\">\n\t\t\tRecommended Reading\t\t<\/h6>\n\t\t<a href=\"https:\/\/www.thrivedesk.com\/ja\/woocommerce-customer-support-stack\/\"  aria-label=\"Read: The Complete WooCommerce Customer Support Stack\">\n\t\t\t\n\t\t\t<div class=\"recommended-reading-content layout-thumbnail-left\">\n\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2026\/02\/woocommerce-support-stack.jpg\" alt=\"The Complete WooCommerce Customer Support Stack\" loading=\"lazy\" title=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"recommended-reading-text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-category\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/div>\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"recommended-reading-title\">\n\t\t\t\t\t\tThe Complete WooCommerce Customer Support Stack\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"types-of-customer-service-goals\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u7a2e\u985e<\/h2>\n\n\n\n<p>\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u3068\u306e\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u8cea\u3092\u9ad8\u3081\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u57fa\u76e4\u3092\u80b2\u6210\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u6226\u7565\u7684\u76ee\u6a19\u3068\u6226\u8853\u7684\u76ee\u6a19\u306e2\u3064\u306e\u4e3b\u8981\u306a\u30ab\u30c6\u30b4\u30ea\u30fc\u306b\u5206\u985e\u3055\u308c\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6226\u7565\u76ee\u6a19\u306f\u9577\u671f\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u4f01\u696d\u306e\u4f7f\u547d\u3068\u5bc6\u63a5\u306b\u9023\u643a\u3057\u3001\u7af6\u4e89\u3001\u696d\u754c\u52d5\u5411\u3001\u6210\u9577\u8ecc\u9053\u306e\u8a55\u4fa1\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u4e00\u65b9\u3001\u6226\u8853\u76ee\u6a19\u306f\u3088\u308a\u77ed\u671f\u7684\u3067\u5b9f\u52d9\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u306e\u65e5\u3005\u306e\u6539\u5584\u3092\u76ee\u6307\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u76ee\u6a19\u304c\u52b9\u679c\u7684\u3067\u3042\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3059\u308b\u306b\u306f\u3001SMART \u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af (\u5177\u4f53\u7684\u3001\u6e2c\u5b9a\u53ef\u80fd\u3001\u9054\u6210\u53ef\u80fd\u3001\u95a2\u9023\u6027\u304c\u3042\u308a\u3001\u671f\u9650\u304c\u5b9a\u3081\u3089\u308c\u3066\u3044\u308b) \u3092\u9069\u7528\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT)\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2 (NPS)\u3001\u9867\u5ba2\u96e2\u8131\u7387\u306a\u3069\u306e\u6307\u6a19\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9032\u6357\u72b6\u6cc1\u3092\u5b9a\u91cf\u5316\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u3092\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u660e\u78ba\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u76ee\u6a19\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u6539\u5584\u3057\u3001\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"operational-goals\">\u904b\u7528\u76ee\u6a19<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u904b\u7528\u76ee\u6a19\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u5408\u7406\u5316\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u305d\u3057\u3066\u30ea\u30bd\u30fc\u30b9\u6d3b\u7528\u306e\u6700\u9069\u5316\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u904b\u7528\u306e\u6709\u52b9\u6027\u3068\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u57fa\u76e4\u3092\u5f62\u6210\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u904b\u7528\u76ee\u6a19\u8a2d\u5b9a\u306b\u304a\u3044\u3066\u91cd\u8981\u306a\u70b9\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3068\u30b3\u30b9\u30c8\u52b9\u7387\u3092\u6226\u7565\u7684\u306b\u30d0\u30e9\u30f3\u30b9\u3055\u305b\u308b\u3053\u3068\u3067\u3059\u3002\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u306b\u81ea\u52d5\u5316\u30c4\u30fc\u30eb\u3084AI\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u904b\u7528\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u5168\u4f53\u306e\u54c1\u8cea\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002 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<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u76ee\u6a19\u306f\u3001\u80af\u5b9a\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u80b2\u3080\u3060\u3051\u3067\u306a\u304f\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3057\u3001\u6e80\u8db3\u3057\u3066\u5e78\u305b\u306b\u306a\u308a\u3001\u7e70\u308a\u8fd4\u3057\u623b\u3063\u3066\u304f\u308b\u9867\u5ba2\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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<\/p>\n\n\n\n<p>\u5305\u62ec\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0\u306b\u306f\u3001\u88fd\u54c1\u77e5\u8b58\u3068\u9ad8\u5ea6\u306a\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u304c\u542b\u307e\u308c\u3066\u3044\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u5b9a\u671f\u7684\u306a\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u3068\u30b7\u30df\u30e5\u30ec\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u7279\u306b\u3042\u307e\u308a\u4e00\u822c\u7684\u3067\u306f\u306a\u3044\u30b7\u30ca\u30ea\u30aa\u306b\u304a\u3044\u3066\u3001\u30b9\u30ad\u30eb\u3092\u78e8\u304f\u305f\u3081\u306e\u9375\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u7a4d\u6975\u7684\u306a\u50be\u8074\u3068\u5171\u611f\u3092\u5f37\u8abf\u3057\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 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class=\"wp-block-heading\" id=\"financial-goals\">\u8ca1\u52d9\u76ee\u6a19<\/h3>\n\n\n\n<p>\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u8ca1\u52d9\u7684\u306a\u5065\u5168\u6027\u306e\u30d0\u30e9\u30f3\u30b9\u3092\u3068\u308b\u3053\u3068\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u8ca1\u52d9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u8981\u7d20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u72a0\u7272\u306b\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u30b3\u30b9\u30c8\u52b9\u7387\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6226\u7565\u3068\u3057\u3066\u306f\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u3066\u6700\u592730%\u306e\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3059\u308b\u3053\u3068\u304c\u6319\u3052\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4eba\u7684\u30ea\u30bd\u30fc\u30b9\u3092\u3088\u308a\u8907\u96d1\u306a\u696d\u52d9\u306b\u632f\u308a\u5411\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u5e73\u5747\u554f\u3044\u5408\u308f\u305b1\u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u30928%\u524a\u6e1b\u3067\u304d\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u5951\u7d04\u306e\u518d\u4ea4\u6e09\u3082\u3001\u30c1\u30b1\u30c3\u30c81\u4ef6\u3042\u305f\u308a\u306e\u30b3\u30b9\u30c8\u309220%\u524a\u6e1b\u3059\u308b\u3068\u3044\u3063\u305f\u76ee\u6a19\u9054\u6210\u306b\u8ca2\u732e\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6e2c\u5b9a\u53ef\u80fd\u306a\u8ca1\u52d9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b3\u30b9\u30c8\u3092\u52b9\u679c\u7684\u306b\u7ba1\u7406\u3057\u306a\u304c\u3089\u3001\u5feb\u9069\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8ca1\u52d9\u76ee\u6a19\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u4f1a\u793e\u306e\u5229\u76ca\u7387\u5411\u4e0a\u306b\u8ca2\u732e\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u304a\u3044\u3066\u5353\u8d8a\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"identifying-key-performance-indicators-kp-is\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u7279\u5b9a<\/h2>\n\n\n\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u95a2\u3059\u308b\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306e\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>KPI \u306f\u3001\u9867\u5ba2\u4f53\u9a13\u6226\u7565\u306e\u6709\u52b9\u6027\u3092\u8a55\u4fa1\u3059\u308b\u4e0a\u3067\u5f79\u7acb\u3061\u3001\u6226\u7565\u7684\u306a\u6539\u5584\u306e\u305f\u3081\u306e\u7f85\u91dd\u76e4\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u95a2\u9023\u3059\u308bKPI\u3092\u5b9a\u671f\u7684\u306b\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u3066\u7740\u5b9f\u306b\u696d\u52d9\u3092\u9042\u884c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u696d\u52d9\u3092\u5fae\u8abf\u6574\u3057\u3001\u61f8\u5ff5\u4e8b\u9805\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306b\u4e0d\u53ef\u6b20\u306a KPI \u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff08CSAT\uff09\uff1a<\/strong> \u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u53cd\u6620\u3057\u3001\u30c1\u30fc\u30e0\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u793a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5fdc\u7b54\u6642\u9593:<\/strong> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3069\u308c\u3060\u3051\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3066\u3044\u308b\u304b\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3068\u6e80\u8db3\u5ea6\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u7dad\u6301\u7387:<\/strong> \u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5f37\u8abf\u3057\u3001\u9867\u5ba2\u3092\u547c\u3073\u623b\u3059\u80fd\u529b\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff08FRT\uff09\uff1a<\/strong> \u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u4e0d\u53ef\u6b20\u306a\u3001\u6700\u521d\u306e\u3084\u308a\u53d6\u308a\u306e\u901f\u5ea6\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e KPI \u3092\u6d3b\u7528\u3057\u3066\u3001\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306b\u5411\u3051\u3066\u30c1\u30fc\u30e0\u3092\u63a8\u9032\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3067\u5b9a\u8a55\u306e\u3042\u308b\u30d3\u30b8\u30cd\u30b9\u3092\u69cb\u7bc9\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"setting-clear-benchmarks\">\u660e\u78ba\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u8a2d\u5b9a<\/h2>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u660e\u78ba\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u3042\u3089\u3086\u308b\u4f01\u696d\u304c\u5922\u898b\u308b\u8f1d\u304b\u3057\u3044\u6210\u529f\u3092\u9054\u6210\u3059\u308b\u4e0a\u3067\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u7a76\u6975\u306e\u52dd\u5229\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u3001\u3064\u307e\u308a\u3001\u4e3b\u8981\u76ee\u6a19\u3068\u30b9\u30c8\u30ec\u30c3\u30c1\u76ee\u6a19\u304c\u7e54\u308a\u306a\u3059\u30bf\u30da\u30b9\u30c8\u30ea\u30fc\u306e\u3088\u3046\u306a\u3082\u306e\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306f\u69cb\u9020\u5316\u3055\u308c\u305f\u30d1\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u7279\u5b9a\u306e\u671f\u9593\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u4e00\u5b9a\u306e\u5272\u5408\u3067\u5411\u4e0a\u3055\u305b\u308b\u3068\u3044\u3063\u305f\u76ee\u6a19\u3092\u5177\u4f53\u7684\u306a\u76ee\u6a19\u306b\u5909\u63db\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u660e\u78ba\u3055\u306b\u3088\u308a\u3001\u5927\u304d\u306a\u6210\u679c\u3068\u5c0f\u3055\u306a\u6210\u679c\u304c\u533a\u5225\u3055\u308c\u3001\u79c1\u305f\u3061\u306f\u30de\u30a4\u30eb\u30b9\u30c8\u30fc\u30f3\u3092\u79f0\u8cdb\u3057\u3001\u305d\u308c\u3092\u3088\u308a\u5e83\u7bc4\u306a\u4f1a\u793e\u306e\u76ee\u6a19\u3068\u4e00\u81f4\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3055\u307e\u3056\u307e\u306a\u30ec\u30d9\u30eb\u306e\u6210\u529f\u3092\u793a\u3059\u3060\u3051\u3067\u306a\u304f\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u306b\u96c6\u4e2d\u529b\u3068\u6c7a\u610f\u3092\u690d\u3048\u4ed8\u3051\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u73fe\u5b9f\u7684\u306a\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u904e\u5270\u306a\u8ca0\u62c5\u3092\u9632\u304e\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u5c06\u6765\u306e\u53d6\u308a\u7d44\u307f\u306b\u5411\u3051\u305f\u4fe1\u983c\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u5177\u4f53\u7684\u304b\u3064\u6e2c\u5b9a\u53ef\u80fd\u306a\u76ee\u6a19\u306b\u53d6\u308a\u7d44\u307f\u3001\u5168\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7c21\u5358\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>\u30b9\u30c6\u30c3\u30d7<\/th><th>\u8aac\u660e<\/th><\/tr><tr><td>\u5b9a\u7fa9\u3059\u308b<\/td><td>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u6210\u529f\u3068\u306f\u3069\u306e\u3088\u3046\u306a\u3082\u306e\u304b\u3092\u6c7a\u5b9a\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u6e2c\u5b9a<\/td><td>\u660e\u78ba\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u6210\u3057\u9042\u3052\u308b<\/td><td>\u76ee\u6a19\u304c\u73fe\u5b9f\u7684\u304b\u3064\u9054\u6210\u53ef\u80fd\u3067\u3042\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u6539\u5584\u3059\u308b<\/td><td>\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u3092\u4f7f\u7528\u3057\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u4fdd\u6301\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u69cb\u9020\u5316\u3055\u308c\u305f\u30d9\u30f3\u30c1\u30de\u30fc\u30af\u306e\u529b\u3092\u6d3b\u7528\u3057\u3066\u3001\u30c1\u30fc\u30e0\u304c\u5353\u8d8a\u6027\u306e\u65b0\u305f\u306a\u9ad8\u307f\u3078\u3068\u98db\u8e8d\u3059\u308b\u306e\u3092\u898b\u5b88\u308a\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"utilizing-customer-service-software\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528<\/h2>\n\n\n\n<p>\u4eca\u65e5\u306e\u3081\u307e\u3050\u308b\u3057\u304f\u5909\u5316\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6d3b\u7528\u306f\u3082\u306f\u3084\u30aa\u30d7\u30b7\u30e7\u30f3\u3067\u306f\u306a\u304f\u3001\u5fc5\u9808\u3067\u3059\u3002Customerly\u306e\u3088\u3046\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u91cd\u8981\u306aKPI\u3092\u52b9\u7387\u7684\u306b\u8ffd\u8de1\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u6574\u7406\u30fb\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3068\u3001\u624b\u4f5c\u696d\u304c\u524a\u6e1b\u3055\u308c\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u304c\u5408\u7406\u5316\u3055\u308c\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e8b\u696d\u304c\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u306e\u7ba1\u7406\u3068\u8ffd\u8de1\u306f\u307e\u3059\u307e\u3059\u8907\u96d1\u306b\u306a\u308a\u307e\u3059\u3002\u305d\u3053\u3067\u3001\u52b9\u7387\u6027\u3068\u7cbe\u5ea6\u3092\u78ba\u4fdd\u3059\u308b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u304c\u771f\u4fa1\u3092\u767a\u63ee\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30c4\u30fc\u30eb\u306f\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u52b9\u679c\u7684\u306b\u76ee\u6a19\u3092\u8a2d\u5b9a\u30fb\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306e\u751f\u7523\u6027\u306f\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u30fb\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30fb\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3082\u307e\u305f\u3001\u30b2\u30fc\u30e0\u30c1\u30a7\u30f3\u30b8\u30e3\u30fc\u3067\u3059\u3002\u8907\u6570\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u7d71\u5408\u3057\u3001\u7570\u306a\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u3067\u4e00\u8cab\u6027\u306e\u3042\u308b\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30bd\u30fc\u30b7\u30e3\u30eb \u30e1\u30c7\u30a3\u30a2\u306e\u3044\u305a\u308c\u3092\u4ecb\u3057\u3066\u3082\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u304c\u30c8\u30c3\u30d7\u30ec\u30d9\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5229\u70b9\u3092\u7c21\u5358\u306b\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u52b9\u7387\u6027\u306e\u5411\u4e0a\uff1a<\/strong> \u624b\u4f5c\u696d\u306e\u524a\u6e1b\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u5408\u7406\u5316\u3002<\/li>\n\n\n\n<li><strong>\u8cb4\u91cd\u306a\u6d1e\u5bdf:<\/strong> \u76ee\u6a19\u3092\u8a2d\u5b9a\u304a\u3088\u3073\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u30c4\u30fc\u30eb\u3002<\/li>\n\n\n\n<li><strong>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u7d71\u5408:<\/strong> \u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u9593\u3067\u4e00\u8cab\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3078\u306e\u6295\u8cc7\u306f\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u3078\u306e\u6295\u8cc7\u3067\u3059\u3002\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"leveraging-automation-in-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u306e\u6d3b\u7528<\/h2>\n\n\n\n<p>\u6d3b\u6c17\u306b\u6e80\u3061\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u81ea\u52d5\u5316\u306f\u65e5\u5e38\u7684\u306a\u30bf\u30b9\u30af\u3092\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30d7\u30ed\u30bb\u30b9\u306b\u5909\u3048\u308b\u9769\u547d\u7684\u306a\u529b\u3068\u3057\u3066\u767b\u5834\u3057\u3066\u3044\u307e\u3059\u3002 <\/p>\n\n\n\n<p>AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3084\u305d\u306e\u4ed6\u306e\u9769\u65b0\u7684\u306a\u30c4\u30fc\u30eb\u3092\u901a\u3058\u3066\u65e5\u5e38\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u3092\u62e1\u5927\u3059\u308b\u3053\u3068\u306a\u304f\u3001\u5fdc\u7b54\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u81ea\u52d5\u5316\u306e\u5229\u70b9:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u5fdc\u7b54\u6642\u9593\u306e\u77ed\u7e2e:<\/strong> AI \u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u5c0e\u5165\u3059\u308b\u3068\u3001\u554f\u3044\u5408\u308f\u305b\u304c\u8fc5\u901f\u306b\u5bfe\u5fdc\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b3\u30b9\u30c8\u52b9\u7387:<\/strong> \u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u8ffd\u52a0\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u5fc5\u8981\u6027\u304c\u6700\u5c0f\u9650\u306b\u6291\u3048\u3089\u308c\u3001\u904b\u7528\u30b3\u30b9\u30c8\u304c\u524a\u6e1b\u3055\u308c\u3001\u4f01\u696d\u306f\u6226\u7565\u7684\u306b\u30ea\u30bd\u30fc\u30b9\u3092\u5272\u308a\u5f53\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u4e88\u6e2c\u7684\u6d1e\u5bdf:<\/strong> \u81ea\u52d5\u5316\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u4f5c\u696d\u8ca0\u8377\u3092\u52b9\u679c\u7684\u306b\u4e88\u6e2c\u3057\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3066\u3001\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c7\u30fc\u30bf\u306e\u5408\u7406\u5316:<\/strong> \u30c7\u30fc\u30bf\u5165\u529b\u3092\u81ea\u52d5\u5316\u3059\u308b\u3068\u624b\u4f5c\u696d\u304c\u524a\u6e1b\u3055\u308c\u3001\u3088\u308a\u52b9\u7387\u7684\u3067\u96c6\u4e2d\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u304c\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u5f71\u97ff\u306e\u7c21\u5358\u306a\u6982\u8981\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>\u4e3b\u8981\u30a8\u30ea\u30a2<\/th><th>\u30a4\u30f3\u30d1\u30af\u30c8<\/th><\/tr><tr><td>\u5fdc\u7b54\u6642\u9593<\/td><td>\u6700\u592770%\u524a\u6e1b<\/td><\/tr><tr><td>\u904b\u7528\u30b3\u30b9\u30c8<\/td><td>\u6700\u592730%\u6e1b\u5c11<\/td><\/tr><tr><td>\u4e88\u6e2c\u7cbe\u5ea6<\/td><td>\u4e88\u6e2c\u30e2\u30c7\u30ea\u30f3\u30b0\u306e\u6539\u5584<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u81ea\u52d5\u5316\u3092\u7d44\u307f\u8fbc\u3080\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b5\u30fc\u30d3\u30b9\u3092\u5f37\u5316\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9769\u65b0\u3068\u5353\u8d8a\u6027\u306e\u6587\u5316\u3092\u80b2\u307f\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"communication-and-alignment-across-teams\">\u30c1\u30fc\u30e0\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a<\/h2>\n\n\n\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u76ee\u6a19\u3092\u3088\u308a\u5e83\u7bc4\u306a\u4f01\u696d\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u3053\u3068\u306f\u3001\u5358\u306b\u6709\u76ca\u3067\u3042\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u3092\u9ad8\u3081\u3001\u8cac\u4efb\u611f\u3092\u6301\u3063\u3066\u3001\u5171\u901a\u306e\u30d3\u30b8\u30e7\u30f3\u306e\u5b9f\u73fe\u306b\u8ca2\u732e\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u660e\u78ba\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306e\u5411\u4e0a\u306a\u3069\u3001\u5171\u901a\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306b\u5411\u3051\u3066\u30c1\u30fc\u30e0\u304c\u5354\u529b\u3057\u3066\u53d6\u308a\u7d44\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u8abf\u6574\u306e\u305f\u3081\u306e\u4e3b\u8981\u306a\u6226\u7565:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u671f\u8a55\u4fa1:<\/strong> \u7d44\u7e54\u306e\u512a\u5148\u4e8b\u9805\u306b\u5408\u308f\u305b\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u3092\u6bce\u6708\u3001\u56db\u534a\u671f\u3054\u3068\u3001\u6bce\u5e74\u78ba\u8a8d\u3057\u3066\u8abf\u6574\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c1\u30fc\u30e0\u9593\u306e\u8abf\u6574:<\/strong> \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0 \u30c1\u30fc\u30e0\u3084\u30d3\u30b8\u30cd\u30b9 \u30c1\u30fc\u30e0\u3068\u9023\u643a\u3057\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u304c\u3088\u308a\u5927\u304d\u306a\u76ee\u6a19\u3068\u540c\u671f\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u3001\u6e2c\u5b9a\u53ef\u80fd\u6027\u3068\u6210\u529f\u7387\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u8ab2\u984c\u3092\u7406\u89e3\u3059\u308b:<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u76f4\u9762\u3057\u3066\u3044\u308b\u8ab2\u984c\u3092\u8a8d\u8b58\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u7406\u89e3\u306f\u3001\u73fe\u5b9f\u7684\u3067\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u9023\u643a\u306e\u6587\u5316\u3092\u80b2\u3080\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306b\u8ca2\u732e\u3059\u308b\u6e80\u8db3\u306e\u3044\u304f\u80af\u5b9a\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u63a8\u9032\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u540c\u671f\u3057\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u306b\u3064\u306a\u304c\u308a\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u3092\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3078\u3068\u5c0e\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"tracking-progress-and-making-adjustments\">\u9032\u6357\u72b6\u6cc1\u306e\u8ffd\u8de1\u3068\u8abf\u6574<\/h2>\n\n\n\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u9032\u6357\u72b6\u6cc1\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306b\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19 (KPI) \u3092\u5b9a\u671f\u7684\u306b\u76e3\u8996\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e KPI \u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3001\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u7dad\u6301\u7387\u306e\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u3092\u5c0e\u304f\u7f85\u91dd\u76e4\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u76ee\u6a19\u9054\u6210\u306b\u5411\u3051\u305f\u9032\u6357\u304c\u4e0d\u5341\u5206\u306a\u5834\u5408\u306f\u3001\u8e8a\u8e87\u305b\u305a\u306b\u884c\u52d5\u8a08\u753b\u3092\u518d\u8abf\u6574\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u5897\u54e1\u3084\u3001Customerly\u306e\u3088\u3046\u306a\u9ad8\u5ea6\u306a\u30b7\u30b9\u30c6\u30e0\u3078\u306e\u6295\u8cc7\u306a\u3069\u304c\u542b\u307e\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3069\u3061\u3089\u306e\u6226\u7565\u3082\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u306b\u5bfe\u51e6\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8aac\u660e\u8cac\u4efb\u3092\u679c\u305f\u3059\u305f\u3081\u306b\u3001\u5177\u4f53\u7684\u306a\u5f79\u5272\u3068\u671f\u9650\u3092\u5b9a\u3081\u307e\u3057\u3087\u3046\u3002\u3053\u306e\u4f53\u5236\u306b\u3088\u308a\u3001\u30bf\u30b9\u30af\u304c\u5b9a\u3081\u3089\u308c\u305f\u671f\u9650\u5185\u306b\u5b8c\u4e86\u3057\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u4fc3\u9032\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u80b2\u6210\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u76ee\u6a19\u3092\u5b9a\u671f\u7684\u306b\u898b\u76f4\u3059\u3053\u3068\u3082\u540c\u69d8\u306b\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u5b9f\u8df5\u306b\u3088\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u3084\u5e02\u5834\u306e\u72b6\u6cc1\u304c\u5909\u5316\u3059\u308b\u4e2d\u3067\u3082\u3001\u76ee\u6a19\u304c\u5f15\u304d\u7d9a\u304d\u9069\u5207\u304b\u3064\u9054\u6210\u53ef\u80fd\u306a\u3082\u306e\u306b\u306a\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8981\u7d04\u3059\u308b\u3068\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/excellent-customer-support\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/excellent-customer-support\/\">\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8<\/a> \u7d99\u7d9a\u7684\u306a\u8a55\u4fa1\u3068\u9069\u5fdc\u304c\u5fc5\u8981\u3067\u3059\u3002\u7d99\u7d9a\u7684\u306a\u53d6\u308a\u7d44\u307f\u306e\u8ffd\u8de1\u3068\u8abf\u6574\u306b\u6ce8\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7d99\u7d9a\u7684\u306b\u9ad8\u3081\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"enhancing-customer-satisfaction\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a<\/h2>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u306f\u5358\u306a\u308b\u76ee\u6a19\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u3092\u6bd4\u985e\u306e\u306a\u3044\u6210\u529f\u3078\u3068\u5c0e\u304f\u71b1\u5fc3\u306a\u8ffd\u6c42\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u4e8b\u524d\u306b\u6c7a\u3081\u3089\u308c\u305f\u671f\u9593\u5185\u306b\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3092 50% \u524a\u6e1b\u3059\u308b\u306a\u3069\u3001\u5177\u4f53\u7684\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5927\u5e45\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30bb\u30b9\u306e\u81ea\u52d5\u5316\u306f\u753b\u671f\u7684\u306a\u3082\u306e\u3067\u3042\u308a\u3001\u5fdc\u7b54\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u9867\u5ba2\u304c\u3088\u308a\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT) \u306a\u3069\u306e\u6307\u6a19\u306f\u3001\u4f01\u696d\u304c\u9032\u6357\u72b6\u6cc1\u3092\u7d30\u304b\u304f\u5b9a\u91cf\u5316\u3057\u3066\u8ffd\u8de1\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u975e\u5e38\u306b\u8cb4\u91cd\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3078\u306e\u6295\u8cc7\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u4f1a\u793e\u306e\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u3092\u719f\u77e5\u3057\u305f\u3001\u5341\u5206\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3055\u308c\u305f\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u8cea\u3092\u9ad8\u3081\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u660e\u78ba\u3067\u6e2c\u5b9a\u53ef\u80fd\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u4f5c\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u660e\u78ba\u3055\u3068\u7126\u70b9\u304c\u5f97\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f01\u696d\u3092\u9867\u5ba2\u6e80\u8db3\u306e\u9053\u306b\u5c0e\u304f\u306b\u306f\u3001\u6b21\u306e\u91cd\u8981\u306a\u8981\u7d20\u3092\u8003\u616e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u81ea\u52d5\u5316\u3092\u5b9f\u88c5\u3057\u3066\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3059\u308b<\/li>\n\n\n\n<li>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u5fb9\u5e95\u7684\u306b\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3059\u308b<\/li>\n\n\n\n<li>CSAT\u306a\u3069\u306e\u6307\u6a19\u3092\u6d3b\u7528\u3057\u3066\u6539\u5584\u3092\u8ffd\u8de1\u3059\u308b<\/li>\n\n\n\n<li>\u82e6\u60c5\u3092\u6e1b\u3089\u3059\u305f\u3081\u306bSMART\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6226\u7565\u3092\u6d3b\u7528\u3057\u3066\u30c1\u30fc\u30e0\u5168\u4f53\u3092\u5f37\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u5fe0\u8aa0\u5fc3\u3092\u9ad8\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"measuring-organizational-impact\">\u7d44\u7e54\u3078\u306e\u5f71\u97ff\u306e\u6e2c\u5b9a<\/h2>\n\n\n\n<p>\u5909\u5316\u306e\u6fc0\u3057\u3044\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e16\u754c\u3067\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u7d44\u7e54\u3078\u306e\u5f71\u97ff\u3092\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u3092\u63a8\u9032\u3059\u308b\u4e0a\u3067\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u6e2c\u5b9a\u53ef\u80fd\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u9867\u5ba2\u7dad\u6301\u7387\u3084\u751f\u6daf\u4fa1\u5024\u306a\u3069\u306e\u3088\u308a\u5927\u304d\u306a\u6307\u6a19\u306b\u76f4\u63a5\u7d50\u3073\u4ed8\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u8abf\u6574\u306b\u3088\u308a\u3001\u3059\u3079\u3066\u306e\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306b\u7126\u70b9\u3092\u7d5e\u308a\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u306e\u6587\u5316\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3092\u5b9f\u73fe\u3059\u308b\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u306e\u4e00\u3064\u306f\u3001\u30c8\u30ea\u30d7\u30eb\u30e1\u30c8\u30ea\u30c3\u30af\u30e2\u30c7\u30eb\u3092\u63a1\u7528\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u3053\u306e\u30e2\u30c7\u30eb\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u76ee\u6a19\u3092\u4f01\u696d\u306e\u30c8\u30c3\u30d7\u30ec\u30d9\u30eb\u306e\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u3001\u5404\u90e8\u9580\u304c\u6709\u610f\u7fa9\u306a\u8ca2\u732e\u3092\u884c\u3048\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30cd\u30c3\u30c8 \u30d7\u30ed\u30e2\u30fc\u30bf\u30fc \u30b9\u30b3\u30a2 (NPS) \u3084\u9867\u5ba2\u6e80\u8db3\u5ea6 (CSAT) \u30b9\u30b3\u30a2\u306a\u3069\u306e\u4e3b\u8981\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 KPI \u306f\u3001\u8cb4\u91cd\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u3001\u4f01\u696d\u304c\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5b9a\u91cf\u5316\u3057\u3066\u5411\u4e0a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u8868: \u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>KPI<\/th><th>\u76ee\u7684<\/th><\/tr><tr><td>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09<\/td><td>\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a<\/td><\/tr><tr><td>\u9867\u5ba2\u6e80\u8db3\u5ea6<\/td><td>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u7dcf\u5408\u7684\u306b\u8a55\u4fa1<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>SMART\u3067\u9054\u6210\u53ef\u80fd\u306a\u76ee\u6a19\u30ea\u30b9\u30c8\u306f\u3001\u30c1\u30fc\u30e0\u5168\u4f53\u3092\u6b63\u3057\u3044\u65b9\u5411\u306b\u5c0e\u304d\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u306b\u5411\u3051\u305f\u53d6\u308a\u7d44\u307f\u3092\u8abf\u548c\u3055\u305b\u307e\u3059\u3002\u6700\u7d42\u7684\u306b\u306f\u3001\u3053\u308c\u3089\u306e\u6226\u7565\u7684\u76ee\u6a19\u306f\u3001\u6e80\u8db3\u3057\u305f\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u9ad8\u3044\u9867\u5ba2\u3092\u7372\u5f97\u3057\u3001\u7d44\u7e54\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u6700\u9069\u5316\u3059\u308b\u3053\u3068\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6e80\u8db3\u5ea6\u3068\u6e2c\u5b9a\u53ef\u80fd\u306a\u30d3\u30b8\u30cd\u30b9\u3078\u306e\u5f71\u97ff\u306e\u4e21\u65b9\u3092\u4fc3\u9032\u3059\u308b\u76ee\u6a19\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/p>","protected":false},"excerpt":{"rendered":"<p>Imagine a world where every interaction with a company leaves you feeling not just satisfied but genuinely valued and understood. That&#8217;s the power of strategic, measurable customer service goals\u2014turning everyday transactions into memorable experiences. In the ever-evolving landscape of customer expectations, setting clear, impactful goals isn&#8217;t just a necessity; it&#8217;s an art form that can transform businesses and foster lasting customer relationships. From the perspective of business owners and service managers, understanding how to set these strategic goals begins with recognizing their undeniable importance. By adopting frameworks like SMART\u2014specific, measurable, achievable, relevant, and time-bound\u2014companies can ensure their customer service strategies are not only aligned with their broader objectives but also [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":39645,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-37145","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/37145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=37145"}],"version-history":[{"count":3,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/37145\/revisions"}],"predecessor-version":[{"id":40445,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/37145\/revisions\/40445"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/39645"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=37145"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=37145"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=37145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}