{"id":36811,"date":"2025-03-27T10:52:37","date_gmt":"2025-03-27T07:52:37","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=36811"},"modified":"2025-11-09T11:37:22","modified_gmt":"2025-11-09T08:37:22","slug":"customer-service-audit","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/customer-service-audit\/","title":{"rendered":"\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u305f\u3081\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u30ac\u30a4\u30c9"},"content":{"rendered":"<p>\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u512a\u5148\u306b\u8003\u3048\u306a\u3044\u4f01\u696d\u306f\u3001\u9867\u5ba2\u304c\u81ea\u3089\u306e\u30cb\u30fc\u30ba\u3068\u671f\u5f85\u3092\u91cd\u8996\u3059\u308b\u7af6\u5408\u4ed6\u793e\u3078\u3068\u6025\u901f\u306b\u6d41\u308c\u3066\u3044\u304f\u305f\u3081\u3001\u4e0d\u5229\u306a\u7acb\u5834\u306b\u7acb\u305f\u3055\u308c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u91cd\u8981\u306a\u5074\u9762\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u6210\u9577\u3092\u76ee\u6307\u3059\u3042\u3089\u3086\u308b\u7d44\u7e54\u306b\u3068\u3063\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u3001\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u3092\u5168\u4f53\u7684\u306a\u76ee\u6a19\u3068\u4e00\u81f4\u3055\u305b\u3001\u30ae\u30e3\u30c3\u30d7\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u3001\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4e21\u65b9\u304b\u3089\u306e\u8cb4\u91cd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u5305\u62ec\u7684\u306a\u30d7\u30ed\u30bb\u30b9\u3067\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6539\u5584\u3092\u4fc3\u9032\u3057\u3001\u5353\u8d8a\u3057\u305f\u6587\u5316\u3092\u80b2\u3080\u5b9f\u7528\u7684\u306a\u6d1e\u5bdf\u3082\u751f\u307f\u51fa\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u4f01\u696d\u304c\u81ea\u793e\u306e <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-service-strategies\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-service-strategies\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565<\/a>\u3059\u308b\u3068\u3001\u3053\u306e\u76e3\u67fb\u304c\u5168\u4f53\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u53ca\u307c\u3059\u91cd\u5927\u306a\u5f71\u97ff\u306b\u6c17\u4ed8\u304f\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30b9\u30c6\u30c3\u30d7\u30d0\u30a4\u30b9\u30c6\u30c3\u30d7\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u9769\u65b0\u7684\u306a\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u304b\u3089\u3001\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u9032\u6357\u72b6\u6cc1\u306e\u76e3\u8996\u306e\u8a08\u753b\u306e\u4f5c\u6210\u306b\u81f3\u308b\u307e\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306e\u5b9f\u65bd\u306e\u8a73\u7d30\u306b\u3064\u3044\u3066\u8aac\u660e\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6bd4\u985e\u306e\u306a\u3044\u5275\u9020\u3078\u306e\u65c5\u306b\u3054\u53c2\u52a0\u304f\u3060\u3055\u3044 <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-service-experience\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-service-experience\/\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u7d4c\u9a13 <\/a>\u305d\u308c\u306f\u9867\u5ba2\u3068\u5f93\u696d\u54e1\u306e\u4e21\u65b9\u306b\u5171\u611f\u3092\u547c\u3073\u3001\u6700\u7d42\u7684\u306b\u306f\u6c38\u7d9a\u7684\u306a\u6210\u529f\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>\u76ee\u6b21<\/h2><nav><ul><li><a href=\"#understanding-the-importance-of-a-customer-service-audit\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b<\/a><\/li><li><a href=\"#aligning-customer-service-quality-with-business-goals\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3068\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u6574\u5408<\/a><\/li><li><a href=\"#identifying-gaps-in-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b<\/a><\/li><li><a href=\"#gathering-necessary-data-for-the-audit\">\u76e3\u67fb\u306b\u5fc5\u8981\u306a\u30c7\u30fc\u30bf\u306e\u53ce\u96c6<\/a><ul><li><a href=\"#tools-for-data-collection-e-g-live-agent\">\u30c7\u30fc\u30bf\u53ce\u96c6\u30c4\u30fc\u30eb\uff08\u4f8b\uff1aLiveAgent\uff09<\/a><\/li><\/ul><\/li><li><a href=\"#evaluating-performance-across-different-channels\">\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u306b\u308f\u305f\u308b\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u8a55\u4fa1<\/a><\/li><li><a href=\"#obtaining-internal-feedback-from-employees\">\u5f93\u696d\u54e1\u304b\u3089\u793e\u5185\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b<\/a><\/li><li><a href=\"#utilizing-key-performance-indicators-kp-is\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u6d3b\u7528<\/a><ul><li><a href=\"#key-kp-is-for-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e3b\u8981KPI<\/a><\/li><\/ul><\/li><li><a href=\"#analyzing-customer-feedback-and-interactions\">\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u306e\u5206\u6790<\/a><\/li><li><a href=\"#developing-action-plans-for-improvement\">\u6539\u5584\u306e\u305f\u3081\u306e\u884c\u52d5\u8a08\u753b\u306e\u7b56\u5b9a<\/a><\/li><li><a href=\"#implementing-continuous-employee-training\">\u7d99\u7d9a\u7684\u306a\u5f93\u696d\u54e1\u7814\u4fee\u306e\u5b9f\u65bd<\/a><\/li><li><a href=\"#establishing-a-customer-service-culture-of-excellence\">\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6587\u5316\u306e\u78ba\u7acb<\/a><ul><li><a href=\"#key-strategies\">\u4e3b\u306a\u6226\u7565:<\/a><\/li><\/ul><\/li><li><a href=\"#monitoring-progress-and-outcomes\">\u9032\u6357\u3068\u6210\u679c\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/a><\/li><li><a href=\"#adjusting-strategies-based-on-findings\">\u8abf\u67fb\u7d50\u679c\u306b\u57fa\u3065\u304f\u6226\u7565\u306e\u8abf\u6574<\/a><\/li><li><a href=\"#leveraging-technology-for-better-service\">\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b<\/a><\/li><li><a href=\"#creating-a-feedback-loop-with-customers\">\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u69cb\u7bc9<\/a><\/li><li><a href=\"#fa-qs\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/a><ul><li><a href=\"#what-are-the-key-metrics-to-assess-in-a-customer-service-audit\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3067\u8a55\u4fa1\u3059\u308b\u4e3b\u306a\u6307\u6a19\u306f\u4f55\u3067\u3059\u304b?<\/a><\/li><li><a href=\"#how-often-should-a-customer-service-audit-be-conducted\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/a><\/li><li><a href=\"#what-are-common-pitfalls-in-customer-service-audits\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3067\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74\u306f\u4f55\u3067\u3059\u304b?<\/a><\/li><li><a href=\"#how-can-customer-service-audits-improve-business-performance\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u3088\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u5411\u4e0a\u3057\u307e\u3059\u304b?<\/a><\/li><li><a href=\"#what-role-does-employee-training-play-in-customer-service-audits\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u304a\u3044\u3066\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u3069\u306e\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u306e\u3067\u3057\u3087\u3046\u304b?<\/a><\/li><li><a href=\"#how-to-ensure-continuous-improvement-in-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3092\u78ba\u5b9f\u306b\u3059\u308b\u306b\u306f\u3069\u3046\u3059\u308c\u3070\u3088\u3044\u3067\u3057\u3087\u3046\u304b?<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"understanding-the-importance-of-a-customer-service-audit\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306e\u91cd\u8981\u6027\u3092\u7406\u89e3\u3059\u308b<\/h2>\n\n\n\n<p>\u9867\u5ba2\u306e\u671f\u5f85\u304c\u5e38\u306b\u5909\u5316\u3059\u308b\u72b6\u6cc1\u306b\u304a\u3044\u3066\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u5358\u306a\u308b\u30c4\u30fc\u30eb\u3067\u306f\u306a\u304f\u3001\u5353\u8d8a\u6027\u306e\u57fa\u76e4\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u3082\u306e\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u76e3\u67fb\u3067\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7dbf\u5bc6\u306b\u5206\u6790\u3057\u3001\u30c1\u30fc\u30e0\u306e\u3084\u308a\u53d6\u308a\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306f\u3001\u7d4c\u9a13\u8c4a\u5bcc\u306a\u4f01\u696d\u3067\u3082\u898b\u843d\u3068\u3057\u304c\u3061\u306a\u76f2\u70b9\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u7d99\u7d9a\u7684\u306a\u6539\u5584\u3068\u9769\u65b0\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306e\u4e2d\u5fc3\u7684\u306a\u76ee\u7684\u306f\u6539\u5584\u3067\u3059\u3002\u76e3\u67fb\u306f\u3001\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u5f37\u5316\u3001\u30dd\u30ea\u30b7\u30fc\u306e\u6539\u8a02\u3001\u82e6\u60c5\u51e6\u7406\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u306b\u5f79\u7acb\u3061\u3001\u3053\u308c\u3089\u306f\u3059\u3079\u3066\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306a\u76e3\u67fb\u306b\u3088\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u304c\u6226\u7565\u76ee\u6a19\u3068\u5909\u5316\u3059\u308b\u671f\u5f85\u3068\u4e00\u81f4\u3057\u3001\u9ad8\u3044\u6e80\u8db3\u5ea6\u3068\u30b5\u30dd\u30fc\u30c8 \u30ec\u30d9\u30eb\u304c\u7dad\u6301\u3055\u308c\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u304c\u4e0d\u53ef\u6b20\u306a\u7406\u7531\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6210\u529f\u3092\u7279\u5b9a\u3059\u308b<\/strong>: \u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u30d7\u30ed\u30bb\u30b9\u3067\u4f55\u304c\u6a5f\u80fd\u3059\u308b\u304b\u3092\u5f37\u8abf\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u7279\u5b9a<\/strong>: \u8abf\u6574\u306b\u3088\u3063\u3066\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u5e78\u305b\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u7b87\u6240\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6226\u7565\u3092\u901a\u77e5\u3059\u308b<\/strong>: \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u610f\u601d\u6c7a\u5b9a\u3092\u30ac\u30a4\u30c9\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b<\/strong>: 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id=\"aligning-customer-service-quality-with-business-goals\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3068\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u6574\u5408<\/h2>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u5168\u4f53\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u4e00\u81f4\u3055\u305b\u308b\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u304c\u975e\u5e38\u306b\u91cd\u8981\u306a\u8cc7\u7523\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u76e3\u67fb\u306f\u5358\u306a\u308b\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u304c\u3088\u308a\u5e83\u7bc4\u306a\u76ee\u6a19\u3092\u672c\u5f53\u306b\u88dc\u5b8c\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u6226\u7565\u7684\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30a4\u30e9\u30a4\u30e9\u3057\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u539f\u56e0\u306e\u9ad8\u89e3\u7d04\u7387\u306a\u3069\u306e\u77db\u76fe\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u52b9\u679c\u7684\u306b\u518d\u8abf\u6574\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u76e3\u67fb\u3067\u8a55\u4fa1\u3055\u308c\u308b\u4e3b\u306a\u8981\u7d20\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5fdc\u7b54\u6642\u9593<\/strong>: \u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2<\/strong>: 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class=\"has-fixed-layout\"><tbody><tr><th>\u30a2\u30c9\u30d0\u30f3\u30c6\u30fc\u30b8<\/th><th>\u7d50\u679c<\/th><\/tr><tr><td>\u30ae\u30e3\u30c3\u30d7\u306e\u7279\u5b9a<\/td><td>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306e\u6539\u5584\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/td><\/tr><tr><td>\u5f37\u5316\u3055\u308c\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0<\/td><td>\u3088\u304f\u3042\u308b\u9593\u9055\u3044\u3092\u8efd\u6e1b\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002<\/td><\/tr><tr><td>\u90e8\u9580\u6a2a\u65ad\u7684\u306a\u6d1e\u5bdf<\/td><td>\u30d3\u30b8\u30cd\u30b9\u306e\u6574\u5408\u6027\u306b\u5411\u3051\u305f\u96c6\u56e3\u7684\u306a\u30b3\u30df\u30c3\u30c8\u30e1\u30f3\u30c8\u3092\u4fc3\u9032\u3059\u308b<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u90e8\u9580\u9593\u3067\u6d1e\u5bdf\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u6587\u5316\u304c\u4f01\u696d\u76ee\u6a19\u3068\u4e00\u81f4\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u69cb\u7bc9\u3057\u3001\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306b\u3001\u76e3\u67fb\u306f\u8981\u3068\u306a\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u304c\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u9054\u6210\u3059\u308b\u3068\u3044\u3046\u4f1a\u793e\u306e\u4f7f\u547d\u3068\u4e00\u8cab\u3057\u3066\u4e00\u81f4\u3059\u308b\u3053\u3068\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"identifying-gaps-in-customer-service\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b<\/h2>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u3053\u3068\u306f\u3001\u5358\u306b\u30c1\u30a7\u30c3\u30af\u30dc\u30c3\u30af\u30b9\u306b\u30c1\u30a7\u30c3\u30af\u3092\u5165\u308c\u308b\u3053\u3068\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7279\u5225\u306a\u4f53\u9a13\u306b\u5909\u3048\u308b\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u4f01\u696d\u306f\u3001\u6ce8\u529b\u3059\u3079\u304d\u9818\u57df\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u53ce\u76ca\u3092\u98db\u8e8d\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3067\u306f\u3001\u3069\u3046\u3059\u308c\u3070\u3053\u308c\u3092\u5b9f\u73fe\u3067\u304d\u308b\u306e\u3067\u3057\u3087\u3046\u304b\uff1f\u8a55\u4fa1\u7d50\u679c\u3092\u5206\u6790\u3057\u3001\u76ee\u6a19\u3068\u6bd4\u8f03\u3059\u308b\u3053\u3068\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4e0d\u8db3\u70b9\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u305d\u3057\u3066\u3001\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u3092\u56f3\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5b9a\u671f\u7684\u306b\u30ec\u30d3\u30e5\u30fc\u3059\u308b\u3053\u3068\u3067\u3001\u975e\u52b9\u7387\u6027\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u307e\u3059\u3002\u305d\u3053\u304b\u3089\u3001\u91cd\u70b9\u7684\u306a\u6539\u5584\u7b56\u304c\u660e\u78ba\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5e02\u5834\u6d78\u900f\u7387\u3084\u9867\u5ba2\u7d71\u8a08\u306a\u3069\u306e\u6307\u6a19\u3092\u901a\u3058\u3066\u30d3\u30b8\u30cd\u30b9\u306e\u9032\u6357\u72b6\u6cc1\u3092\u6e2c\u5b9a\u3059\u308b\u3068\u3001\u30b5\u30fc\u30d3\u30b9\u30ae\u30e3\u30c3\u30d7\u304c\u5927\u304d\u306a\u554f\u984c\u306b\u306a\u308b\u524d\u306b\u6b63\u78ba\u306b\u7279\u5b9a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306e\u7c21\u5358\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5fdc\u7b54\u6642\u9593\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u76e3\u67fb\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u5411\u3051\u306e\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 \u30d7\u30ed\u30b0\u30e9\u30e0\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u30ae\u30e3\u30c3\u30d7\u304c\u5b58\u5728\u3059\u308b\u5834\u6240\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u8cea\u306e\u9ad8\u3044\u30ab\u30b9\u30bf\u30de\u30fc 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<\/p>\n\n\n\n<p>\u6700\u65b0\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u60c5\u5831\u3092\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306b\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u8cea\u306e\u9ad8\u3044\u9867\u5ba2\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u95a2\u3059\u308b\u6d1e\u5bdf\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u3068\u76f4\u63a5\u9023\u643a\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u8ab2\u984c\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u53d6\u308a\u7d44\u307f\u3092\u5fc5\u8981\u306a\u6539\u5584\u306b\u96c6\u4e2d\u3055\u305b\u3001\u9867\u5ba2\u306e\u671f\u5f85\u304c\u5e38\u306b\u6e80\u305f\u3055\u308c\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u56db\u534a\u671f\u3054\u3068\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u8a55\u4fa1\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u9032\u6357\u72b6\u6cc1\u3092\u8ffd\u8de1\u3057\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u5b9f\u65bd\u306f\u3001\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u8ab2\u984c\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u8868\u73fe\u3059\u308b\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u63d0\u4f9b\u3059\u308b\u3082\u3046 1 \u3064\u306e\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30eb\u30fc\u30d7\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u3092\u6539\u5584\u3057\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u7c21\u5358\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AHT \u3068 FCR \u3092\u76e3\u8996\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u3068\u9023\u643a\u3057\u3066\u6d1e\u5bdf\u3092\u5f97\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u56db\u534a\u671f\u3054\u3068\u306b\u696d\u7e3e\u8a55\u4fa1\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u8abf\u67fb\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306b\u5f93\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u3001\u9867\u5ba2\u6e80\u8db3\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"obtaining-internal-feedback-from-employees\">\u5f93\u696d\u54e1\u304b\u3089\u793e\u5185\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b<\/h2>\n\n\n\n<p>\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3059\u306b\u306f\u3001\u5f93\u696d\u54e1\u304b\u3089\u306e\u793e\u5185\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5f97\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u9023\u643a\u3057\u3001\u6f5c\u5728\u7684\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u30ae\u30e3\u30c3\u30d7\u3092\u6398\u308a\u4e0b\u3052\u308b\u3053\u3068\u3067\u3001\u975e\u52b9\u7387\u6027\u3092\u767a\u898b\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6539\u5584\u306b\u5411\u3051\u305f\u30ea\u30bd\u30fc\u30b9\u3092\u52b9\u679c\u7684\u306b\u914d\u5206\u3059\u308b\u3053\u3068\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u512a\u308c\u305f\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u8db3\u304c\u304b\u308a\u306b\u5909\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u7814\u4fee\u30bb\u30c3\u30b7\u30e7\u30f3\u4e2d\u306b\u5f93\u696d\u54e1\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u306b\u5bfe\u3059\u308b\u30aa\u30fc\u30ca\u30fc\u30b7\u30c3\u30d7\u304c\u751f\u307e\u308c\u307e\u3059\u3002\u5f93\u696d\u54e1\u306f\u6a29\u9650\u3068\u8cac\u4efb\u611f\u3092\u62b1\u304d\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u3066\u3044\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u6240\u6709\u6a29\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306b\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3055\u3089\u306b\u5f37\u5316\u3055\u308c\u3001\u78ba\u7acb\u3055\u308c\u305f\u57fa\u6e96\u3092\u6e80\u305f\u3059\u304b\u4e0a\u56de\u308b\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u304c\u523a\u6fc0\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u3068\u308a\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u8996\u70b9\u304c\u5f97\u3089\u308c\u3001\u65b0\u305f\u306a\u5c64\u304c\u52a0\u308f\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u6539\u5584\u306e\u4f59\u5730\u306e\u3042\u308b\u9818\u57df\u3068\u73fe\u5728\u306e\u6226\u7565\u306e\u6709\u52b9\u6027\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002\u6700\u524d\u7dda\u3067\u50cd\u304f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u308a\u3001\u5fc5\u8981\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u304c\u660e\u78ba\u306b\u306a\u308a\u3001\u30d7\u30ed\u30bb\u30b9\u306e\u975e\u52b9\u7387\u6027\u304c\u6d6e\u304d\u5f6b\u308a\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u5185\u90e8\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d6\u5f97\u3059\u308b\u305f\u3081\u306e\u7c21\u6f54\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u30c1\u30fc\u30e0\u3068\u5354\u529b\u3057\u3066\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30ae\u30e3\u30c3\u30d7\u306b\u3064\u3044\u3066\u8a71\u3057\u5408\u3044\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u4e2d\u306b\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u5171\u6709\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u308b\u305f\u3081\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3084\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5206\u6790\u30ec\u30dd\u30fc\u30c8\u3092\u5b9a\u671f\u7684\u306b\u914d\u5e03\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6226\u7565\u3092\u5b9f\u88c5\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30c1\u30fc\u30e0\u3092\u9f13\u821e\u3057\u3001\u6226\u7565\u3092\u6d17\u7df4\u3055\u305b\u3001\u7d99\u7d9a\u7684\u306b\u512a\u308c\u305f\u74b0\u5883\u3092\u80b2\u3080\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"utilizing-key-performance-indicators-kp-is\">\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u6d3b\u7528<\/h2>\n\n\n\n<p>\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19 (KPI) \u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u6700\u3082\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30e1\u30c8\u30ea\u30c3\u30af\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3001\u521d\u56de\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u7387\u3001\u901a\u8a71\u51e6\u7406\u6642\u9593\u306a\u3069\u306e\u91cd\u8981\u306a\u5074\u9762\u3092\u5b9a\u671f\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u306b\u3088\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u6709\u52b9\u6027\u3092\u8a55\u4fa1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u5305\u62ec\u7684\u306a\u8ffd\u8de1\u306b\u3088\u308a\u3001\u8a2d\u5b9a\u3055\u308c\u305f\u76ee\u6a19\u306b\u5bfe\u3059\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u5b8c\u5168\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3042\u3089\u3086\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u6307\u6a19\u3092\u5305\u62ec\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3068\u6574\u5408\u3055\u305b\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u306e\u91cd\u8981\u306a\u30b9\u30c6\u30c3\u30d7\u306f\u3001\u6d3b\u7528\u3059\u3079\u304d\u5f37\u307f\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u6ce8\u610f\u3092\u8981\u3059\u308b\u5f31\u70b9\u3082\u7279\u5b9a\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306a\u8a55\u4fa1\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u6226\u7565\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>KPI\u8a55\u4fa1\u306b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u306f\u975e\u5e38\u306b\u91cd\u8981\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u4fe1\u983c\u6027\u304c\u9ad8\u307e\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u59a5\u5f53\u6027\u3068\u52b9\u679c\u6027\u304c\u7dad\u6301\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30d7\u30ed\u30bb\u30b9\u306b\u3088\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30dd\u30fc\u30c8 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<\/p>\n\n\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u5bfe\u3057\u3066\u6226\u7565\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u63a1\u7528\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u53d6\u308a\u7d44\u307f\u304c\u9867\u5ba2\u306e\u671f\u5f85\u3092\u8d85\u3048\u308b\u4f53\u9a13\u306b\u5909\u308f\u308b\u306e\u3092\u78ba\u8a8d\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" 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<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u76e3\u67fb\u3067\u306f\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u554f\u984c\u89e3\u6c7a\u306e\u52b9\u7387\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u306a\u3069\u306e\u91cd\u8981\u306a\u5074\u9762\u3092\u8a55\u4fa1\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u76e3\u67fb\u304c\u5177\u4f53\u7684\u306a\u6539\u5584\u306b\u3064\u306a\u304c\u308b\u3088\u3046\u306b\u3059\u308b\u306b\u306f\u3001\u660e\u78ba\u306a\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u3001\u4f53\u7cfb\u5316\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u3053\u306e\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u5177\u4f53\u7684\u306a\u9818\u57df\u3092\u7279\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6b21\u306e\u624b\u9806\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ol 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id=\"monitoring-progress-and-outcomes\">\u9032\u6357\u3068\u6210\u679c\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0<\/h2>\n\n\n\n<p>\u771f\u306b\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u306b\u306f\u3001\u9032\u6357\u72b6\u6cc1\u3068\u6210\u679c\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u307e\u305a\u306f\u3001\u73fe\u5728\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19\u3068\u78ba\u7acb\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76ee\u6a19\u3092\u6bd4\u8f03\u3057\u3001\u9032\u6357\u72b6\u6cc1\u3092\u52b9\u679c\u7684\u306b\u6e2c\u5b9a\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3001\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u7387\u3068\u3044\u3063\u305f\u4e3b\u8981\u306a\u6307\u6a19\u306f\u3001\u3053\u306e\u6bd4\u8f03\u306b\u304a\u3044\u3066\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u5c0e\u304f\u305f\u3081\u306e\u91cd\u8981\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u53d6\u5f15\u4e0a\u306e\u3084\u308a\u3068\u308a\u3092\u8d85\u3048\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9a\u671f\u7684\u306b\u53ce\u96c6\u3059\u308b\u3053\u3068\u306f\u3001\u3088\u308a\u5e83\u3044\u8996\u70b9\u304b\u3089\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u7406\u89e3\u3059\u308b\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u3088\u308a\u3001\u9867\u5ba2\u4f53\u9a13\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3059\u3067\u306b\u512a\u308c\u3066\u3044\u308b\u9818\u57df\u304c\u7279\u5b9a\u3055\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u76e3\u67fb\u306e\u63a8\u5968\u4e8b\u9805\u3092\u5b9f\u65bd\u3057\u305f\u5f8c\u3082\u3001\u7d99\u7d9a\u7684\u306a\u30ec\u30d3\u30e5\u30fc\u3068\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u306e\u7d99\u7d9a\u7684\u306a\u76e3\u8996\u306b\u3088\u308a\u3001\u30b5\u30fc\u30d3\u30b9\u54c1\u8cea\u306e\u5411\u4e0a\u304c\u9577\u671f\u306b\u308f\u305f\u3063\u3066\u6301\u7d9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3055\u3089\u306b\u3001\u76e3\u67fb\u7d50\u679c\u3068\u5bfe\u5fdc\u7b56\u306e\u8a73\u7d30\u306a\u8a18\u9332\u3092\u4fdd\u6301\u3059\u308b\u3053\u3068\u3067\u3001\u9577\u671f\u7684\u306a\u9032\u6357\u72b6\u6cc1\u3092\u8a55\u4fa1\u3059\u308b\u305f\u3081\u306e\u5f37\u56fa\u306a\u57fa\u76e4\u304c\u69cb\u7bc9\u3055\u308c\u307e\u3059\u3002\u3053\u306e\u6587\u66f8\u306f\u904e\u53bb\u306e\u53d6\u308a\u7d44\u307f\u3092\u53cd\u6620\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5c06\u6765\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u7b56\u5b9a\u306b\u3082\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u8981\u7d04\u3059\u308b\u3068\u3001\u3053\u308c\u3089\u306e\u7d50\u679c\u3092\u4f53\u7cfb\u7684\u306b\u8ffd\u8de1\u3059\u308b\u3053\u3068\u3067\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u53ef\u80fd\u6027\u304c\u958b\u304b\u308c\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306e\u9053\u304c\u78ba\u56fa\u305f\u308b\u3082\u306e\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><th>\u30e1\u30c8\u30ea\u30c3\u30af<\/th><th>\u30b4\u30fc\u30eb<\/th><th>\u73fe\u5728\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9<\/th><\/tr><tr><td>\u9867\u5ba2\u6e80\u8db3\u5ea6<\/td><td>90%<\/td><td>88%<\/td><\/tr><tr><td>\u5e73\u5747\u5fdc\u7b54\u6642\u9593<\/td><td>2\u6642\u9593<\/td><td>1.5\u6642\u9593<\/td><\/tr><tr><td>\u89e3\u6c7a\u7387<\/td><td>95%<\/td><td>92%<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>\u4e3b\u306a\u6226\u7565:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u73fe\u5728\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3001\u76ee\u6a19\u3068\u6bd4\u8f03\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5e83\u7bc4\u306a\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5b9a\u671f\u7684\u306b\u6539\u5584\u70b9\u3092\u78ba\u8a8d\u3057\u3001\u76e3\u8996\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u5c06\u6765\u306e\u53c2\u7167\u7528\u306b\u8a73\u7d30\u306a\u8a18\u9332\u3092\u4fdd\u6301\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u306b\u306f\u3001\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u305f\u6d1e\u5bdf\u3068\u7d76\u3048\u9593\u306a\u3044\u6539\u5584\u306e\u8ffd\u6c42\u306b\u57fa\u3065\u3044\u305f\u7d99\u7d9a\u7684\u306a\u732e\u8eab\u304c\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"adjusting-strategies-based-on-findings\">\u8abf\u67fb\u7d50\u679c\u306b\u57fa\u3065\u304f\u6226\u7565\u306e\u8abf\u6574<\/h2>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u3044\u3046\u52d5\u7684\u306a\u9818\u57df\u3067\u306f\u3001\u76e3\u67fb\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u304c\u3001\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\u306e\u5411\u4e0a\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u6b63\u78ba\u306b\u7279\u5b9a\u3057\u3001\u6226\u7565\u7684\u306a\u8abf\u6574\u3092\u884c\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2 (NPS) \u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2 (CSAT) \u306a\u3069\u306e\u6307\u6a19\u3092\u901a\u3058\u3066\u9867\u5ba2\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6e80\u8db3\u5ea6\u306e\u30ae\u30e3\u30c3\u30d7\u3092\u7279\u5b9a\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u5fc5\u8981\u306a\u5909\u66f4\u3092\u901a\u77e5\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6226\u7565\u3092\u8abf\u6574\u3059\u308b\u305f\u3081\u306e\u7c21\u5358\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u6b21\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5206\u6790\u3059\u308b:<\/strong> Tableau \u306a\u3069\u306e\u30c4\u30fc\u30eb\u3092\u6d3b\u7528\u3057\u3066\u3001\u73fe\u5728\u306e\u6e80\u8db3\u5ea6\u3068\u8a2d\u5b9a\u3055\u308c\u305f\u76ee\u6a19\u3092\u6bd4\u8f03\u3057\u3001\u6ce8\u610f\u304c\u5fc5\u8981\u306a\u9818\u57df\u3092\u30cf\u30a4\u30e9\u30a4\u30c8\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 \u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u958b\u767a:<\/strong> \u76e3\u67fb\u7d50\u679c\u306b\u57fa\u3065\u3044\u3066\u66f4\u65b0\u3055\u308c\u305f\u6a19\u6e96\u306b\u6e96\u62e0\u3057\u305f\u52b9\u679c\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0 \u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30eb\u30fc\u30d7\u3092\u5b9f\u88c5\u3059\u308b:<\/strong> \u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3092\u53ce\u96c6\u3057\u3001\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u305f\u3081\u306e\u30e1\u30ab\u30cb\u30ba\u30e0\u3092\u78ba\u7acb\u3057\u3001\u5168\u4f53\u7684\u306a\u6226\u7565\u3092\u5f37\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6226\u7565\u7684\u306a\u8abf\u6574:<\/strong> \u4e0d\u8db3\u70b9\u306b\u5bfe\u51e6\u3057\u3001\u6226\u8853\u7684\u306a\u6539\u5584\u3092\u884c\u3046\u305f\u3081\u306e\u6226\u7565\u30bb\u30c3\u30b7\u30e7\u30f3\u3092\u958b\u50ac\u3057\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u5b9a\u671f\u7684\u306a\u76e3\u67fb\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30eb\u30fc\u30d7\u306b\u3088\u308a\u3001\u7a4d\u6975\u7684\u306a\u5bfe\u7b56\u304c\u4fc3\u9032\u3055\u308c\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u671f\u5f85\u3092\u4e0a\u56de\u308a\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30d7\u30ed\u30bb\u30b9\u3092\u7d99\u7d9a\u7684\u306b\u6539\u5584\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u73fe\u5728\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u3060\u3051\u3067\u306a\u304f\u5c06\u6765\u306e\u9700\u8981\u3092\u4e88\u6e2c\u3057\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u3068\u5b8c\u74a7\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9 \u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"leveraging-technology-for-better-service\">\u3088\u308a\u826f\u3044\u30b5\u30fc\u30d3\u30b9\u306e\u305f\u3081\u306b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3059\u308b<\/h2>\n\n\n\n<p>\u5b9a\u671f\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u3001\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u306b\u95a2\u3059\u308b\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b\u4e0a\u3067\u91cd\u8981\u3067\u3059\u3002\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3001\u30c4\u30fc\u30eb\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u3067\u3001\u76e3\u67fb\u306f\u5f37\u307f\u3068\u6539\u5584\u304c\u5fc5\u8981\u306a\u9818\u57df\u306e\u4e21\u65b9\u3092\u660e\u3089\u304b\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u91cd\u8981\u306a\u70b9\u306f\u3001\u3084\u308a\u53d6\u308a\u5f8c\u306e\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u6539\u5584\u306e\u305f\u3081\u306e\u8cb4\u91cd\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u306b\u30bf\u30b0\u4ed8\u3051\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u7684\u306b\u6574\u7406\u3057\u3001\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3068\u554f\u984c\u89e3\u6c7a\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u304b\u3064\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3001\u521d\u56de\u5fdc\u7b54\u6642\u9593\u3001\u89e3\u6c7a\u6642\u9593\u3068\u3044\u3063\u305f\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u306e\u8ffd\u8de1\u306f\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u6700\u9069\u5316\u3057\u3001\u30c1\u30fc\u30e0\u304c\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u3001\u305d\u308c\u3092\u4e0a\u56de\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306b\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u4e3b\u5c0e\u306e\u30b9\u30c6\u30c3\u30d7\u306e\u30ea\u30b9\u30c8\u3092\u691c\u8a0e\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b:<\/strong> \u30b5\u30dd\u30fc\u30c8\u306e\u3084\u308a\u53d6\u308a\u5f8c\u306b\u81ea\u52d5\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u6d3b\u7528\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30bf\u30b0\u4ed8\u3051\u30b7\u30b9\u30c6\u30e0\u3092\u6d3b\u7528\u3059\u308b:<\/strong> \u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7c21\u5358\u306b\u6574\u7406\u3057\u3066\u53d6\u5f97\u3067\u304d\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u91cd\u8981\u306a\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b:<\/strong> \u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3068\u5fdc\u7b54\u6642\u9593\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3001\u904b\u7528\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u6280\u8853\u6226\u7565\u3092\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306f\u6d1e\u5bdf\u3092\u884c\u52d5\u306b\u5909\u3048\u3001\u3055\u3089\u306b\u512a\u308c\u305f\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u51fa\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u8cea\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3068\u52b9\u679c\u7684\u306a\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"creating-a-feedback-loop-with-customers\">\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u69cb\u7bc9<\/h2>\n\n\n\n<p>\u9867\u5ba2\u3068\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\u306e\u69cb\u7bc9\u306f\u3001\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u78e8\u304f\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u5358\u306b\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u305d\u3053\u304b\u3089\u5f97\u305f\u6d1e\u5bdf\u3092\u884c\u52d5\u306b\u79fb\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d44\u307f\u8fbc\u3080\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3057\u3001\u5f37\u5316\u3059\u308b\u306b\u306f\u3001\u5b9a\u671f\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3068\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u53ce\u96c6\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002<\/p>\n\n\n\n<p><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af \u30eb\u30fc\u30d7\u3092\u78ba\u7acb\u3059\u308b\u305f\u3081\u306e\u91cd\u8981\u306a\u624b\u9806:<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>\u4e00\u8cab\u3057\u305f\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u30ea\u30af\u30a8\u30b9\u30c8:<\/strong> \u304a\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3057\u305f\u5f8c\u3001\u81ea\u52d5\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u901a\u3058\u3066\u5b9a\u671f\u7684\u306b\u9867\u5ba2\u306b\u9023\u7d61\u3092\u53d6\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3068\u4e0d\u6e80\u70b9\u3092\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3001\u7a4d\u6975\u7684\u306b\u95a2\u4e0e\u3057\u3066\u3044\u308b\u3068\u611f\u3058\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9f\u88c5\u3059\u308b:<\/strong> \u5805\u7262\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u5b9f\u88c5\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u7acb\u3057\u307e\u3059\u3002\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u306b\u52b9\u679c\u7684\u306a\u5909\u66f4\u3092\u52a0\u3048\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u78ba\u8a8d\u3068\u8abf\u6574:<\/strong> \u5b9a\u671f\u7684\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306e\u50be\u5411\u3092\u78ba\u8a8d\u3057\u3066\u6226\u7565\u3092\u8abf\u6574\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u3092\u6e1b\u3089\u3057\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u307e\u3059\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u624b\u9806\u3092\u5b9f\u88c5\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u7372\u5f97\u3057\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u5411\u4e0a\u3055\u305b\u3066\u9867\u5ba2\u306e\u6e80\u8db3\u3092\u9ad8\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9069\u5207\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u306b\u57fa\u3065\u3044\u305f\u30b5\u30fc\u30d3\u30b9\u696d\u52d9\u306e\u9069\u5fdc\u304c\u3001\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u57fa\u790e\u3067\u3042\u308b\u3053\u3068\u3092\u5fd8\u308c\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"fa-qs\">\u3088\u304f\u3042\u308b\u8cea\u554f<\/h2>\n\n\n\n<p>\u4e8b\u696d\u306e\u7e41\u6804\u3092\u7dad\u6301\u3059\u308b\u305f\u3081\u306b\u306f\u3001\u696d\u52d9\u3092\u7406\u89e3\u3057\u3001\u6539\u5584\u3059\u308b\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u9032\u6357\u72b6\u6cc1\u306e\u6e2c\u5b9a\u3001\u6226\u7565\u306e\u8a55\u4fa1\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u5bfe\u5fdc\u306a\u3069\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u306f\u3001\u4f01\u696d\u3092\u5353\u8d8a\u6027\u3078\u3068\u5c0e\u304f\u6307\u91dd\u3068\u306a\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u95a2\u3059\u308b\u3088\u304f\u3042\u308b\u8cea\u554f\u3068\u3001\u305d\u308c\u304c\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306b\u3069\u306e\u3088\u3046\u306a\u9769\u547d\u3092\u3082\u305f\u3089\u3059\u304b\u306b\u3064\u3044\u3066\u8a73\u3057\u304f\u8aac\u660e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-are-the-key-metrics-to-assess-in-a-customer-service-audit\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3067\u8a55\u4fa1\u3059\u308b\u4e3b\u306a\u6307\u6a19\u306f\u4f55\u3067\u3059\u304b?<\/h3>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u7740\u624b\u3059\u308b\u969b\u306b\u306f\u3001\u4e3b\u8981\u696d\u7e3e\u8a55\u4fa1\u6307\u6a19\uff08KPI\uff09\u306e\u8ffd\u8de1\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6307\u6a19\u306f\u3001\u30c1\u30fc\u30e0\u306e\u6709\u52b9\u6027\u3092\u660e\u78ba\u306b\u628a\u63e1\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u9818\u57df\u3092\u6d6e\u304d\u5f6b\u308a\u306b\u3057\u307e\u3059\u3002\u8a55\u4fa1\u3059\u3079\u304d\u4e3b\u8981\u306a\u6307\u6a19\u306b\u306f\u4ee5\u4e0b\u304c\u542b\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u521d\u56de\u5fdc\u7b54\u6642\u9593:<\/strong> 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class=\"wp-block-heading\" id=\"how-often-should-a-customer-service-audit-be-conducted\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u5b9f\u65bd\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u304b?<\/h3>\n\n\n\n<p>\u76e3\u67fb\u306e\u983b\u5ea6\u306f\u3001\u4e8b\u696d\u56fa\u6709\u306e\u30cb\u30fc\u30ba\u3068\u898f\u6a21\u306b\u5fdc\u3058\u3066\u6c7a\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u4e00\u822c\u7684\u306b\u3001\u4f01\u696d\u306f\u5c11\u306a\u304f\u3068\u3082\u5e74\u306b1\u56de\u3001\u5fb9\u5e95\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3092\u5b9f\u65bd\u3059\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u6700\u9069\u306a\u72b6\u614b\u306b\u7dad\u6301\u3055\u308c\u3001\u5c0e\u5165\u3055\u308c\u3066\u3044\u308b\u6226\u7565\u304c\u73fe\u5728\u306e\u5e02\u5834\u306e\u9700\u8981\u3092\u6e80\u305f\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002\u5c0f\u898f\u6a21\u306a\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u306f\u3001\u6210\u9577\u306b\u4f34\u3044\u3001\u3088\u308a\u983b\u7e41\u306a\u30ec\u30d3\u30e5\u30fc\u306e\u6069\u6075\u3092\u53d7\u3051\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u65e2\u5b58\u306e\u4f01\u696d\u306f\u56db\u534a\u671f\u3054\u3068\u306e\u76e3\u67fb\u3067\u5341\u5206\u3067\u3042\u308b\u3068\u8003\u3048\u308b\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002 <\/p>\n\n\n\n<p>\u5b9a\u671f\u7684\u306a\u76e3\u67fb\u306f\u3001\u7d99\u7d9a\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u6539\u5584\u3092\u4fc3\u9032\u3059\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3084\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\u3092\u7d99\u7d9a\u7684\u306b\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306b\u5fc5\u8981\u306a\u8cb4\u91cd\u306a\u6d1e\u5bdf\u3092\u4f01\u696d\u306b\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-are-common-pitfalls-in-customer-service-audits\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u3067\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74\u306f\u4f55\u3067\u3059\u304b?<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u5f37\u529b\u306a\u30c4\u30fc\u30eb\u3067\u3059\u304c\u3001\u3088\u304f\u3042\u308b\u843d\u3068\u3057\u7a74\u306b\u3088\u3063\u3066\u52b9\u679c\u304c\u8584\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u91cd\u8981\u306a\u554f\u984c\u306e\u4e00\u3064\u306f\u3001\u30d7\u30ed\u30bb\u30b9\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u3092\u95a2\u4e0e\u3055\u305b\u306a\u3044\u3053\u3068\u3067\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3068\u8ab2\u984c\u3092\u5b8c\u5168\u306b\u7406\u89e3\u3059\u308b\u306b\u306f\u3001\u5f7c\u3089\u306e\u6700\u524d\u7dda\u3067\u306e\u6d1e\u5bdf\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3055\u3089\u306b\u3001\u6642\u4ee3\u9045\u308c\u306e\u3001\u3042\u308b\u3044\u306f\u6c4e\u7528\u7684\u306a\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3060\u3051\u306b\u983c\u308b\u3068\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u5177\u4f53\u7684\u304b\u3064\u5909\u5316\u3059\u308b\u671f\u5f85\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3067\u304d\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u3082\u3046\u4e00\u3064\u306e\u3088\u304f\u3042\u308b\u30df\u30b9\u306f\u3001\u76e3\u67fb\u30d7\u30ed\u30bb\u30b9\u3092\u5b9a\u671f\u7684\u306b\u66f4\u65b0\u3057\u306a\u3044\u3053\u3068\u3067\u3059\u3002\u3053\u308c\u306f\u3001\u76e3\u67fb\u30d7\u30ed\u30bb\u30b9\u304c\u505c\u6ede\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u4e0a\u306e\u554f\u984c\u304c\u898b\u904e\u3054\u3055\u308c\u3001\u9577\u671f\u9593\u306b\u308f\u305f\u3063\u3066\u7d99\u7d9a\u3059\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u76e3\u67fb\u4e2d\u306e\u90e8\u9580\u9593\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u4e0d\u8db3\u306f\u3001\u30b5\u30fc\u30d3\u30b9\u57fa\u6e96\u306e\u4e0d\u4e00\u81f4\u3092\u62db\u304d\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u54c1\u8cea\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-can-customer-service-audits-improve-business-performance\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u3088\u3063\u3066\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u5411\u4e0a\u3057\u307e\u3059\u304b?<\/h3>\n\n\n\n<p>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5909\u9769\u3092\u3082\u305f\u3089\u3057\u307e\u3059\u3002\u30d7\u30ed\u30bb\u30b9\u306e\u975e\u52b9\u7387\u6027\u3092\u7279\u5b9a\u3057\u3001\u6539\u5584\u306e\u4f59\u5730\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u306b\u5411\u3051\u305f\u660e\u78ba\u3067\u5b9f\u8df5\u7684\u306a\u30ed\u30fc\u30c9\u30de\u30c3\u30d7\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002 <\/p>\n\n\n\n<p>\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30b5\u30fc\u30d3\u30b9\u30a4\u30f3\u30bf\u30e9\u30af\u30b7\u30e7\u30f3\u3092\u5206\u6790\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u3001\u7e70\u308a\u8fd4\u3057\u767a\u751f\u3059\u308b\u554f\u984c\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u51e6\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u4e0a\u306e\u554f\u984c\u70b9\u3092\u89e3\u6d88\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u76e3\u67fb\u7d50\u679c\u306f\u5f93\u696d\u54e1\u7814\u4fee\u30d7\u30ed\u30b0\u30e9\u30e0\u306e\u6226\u7565\u7684\u306a\u8abf\u6574\u306b\u5f79\u7acb\u3061\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u5404\u30e1\u30f3\u30d0\u30fc\u304c\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3059\u3002 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id=\"what-role-does-employee-training-play-in-customer-service-audits\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306b\u304a\u3044\u3066\u5f93\u696d\u54e1\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306f\u3069\u306e\u3088\u3046\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u306e\u3067\u3057\u3087\u3046\u304b?<\/h3>\n\n\n\n<p>\u52b9\u679c\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u76e3\u67fb\u306e\u57fa\u76e4\u3068\u306a\u308b\u306e\u306f\u3001\u5f93\u696d\u54e1\u306e\u5fb9\u5e95\u3057\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u76e3\u67fb\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306e\u30b9\u30ad\u30eb\u3084\u77e5\u8b58\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u9818\u57df\u3092\u7279\u5b9a\u3057\u3001\u7684\u3092\u7d5e\u3063\u305f\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u4ecb\u5165\u3092\u5c0e\u304d\u307e\u3059\u3002 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that fail to prioritize their customer experience may find themselves at a disadvantage as customers swiftly turn to competitors who value their needs and expectations. Understanding this critical aspect is essential for any organization looking to thrive. A customer service audit is a powerful tool that allows businesses to align their service quality with overarching goals, pinpoint gaps, and harness invaluable feedback from customers and employees alike. This comprehensive process not only evaluates performance across various channels but also develops actionable insights that drive improvement and foster a culture of excellence. As businesses dive deep into their customer service strategies, they&#8217;ll discover the profound impact this audit can have [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":39660,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-36811","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/36811","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=36811"}],"version-history":[{"count":1,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/36811\/revisions"}],"predecessor-version":[{"id":39654,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/36811\/revisions\/39654"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/39660"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=36811"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=36811"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=36811"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}