{"id":34763,"date":"2024-04-16T15:26:49","date_gmt":"2024-04-16T12:26:49","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34763"},"modified":"2024-11-28T11:20:54","modified_gmt":"2024-11-28T11:20:54","slug":"customer-success-vs-customer-service","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/customer-success-vs-customer-service\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9 vs \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\uff1a\u5b8c\u5168\u30ac\u30a4\u30c9"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u3042\u306a\u305f\u304c\u5927\u624b\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u4f1a\u793e\u306e\u9577\u5e74\u306e\u9867\u5ba2\u3060\u3068\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u9577\u5e74\u305d\u306e\u4f1a\u793e\u306e\u88fd\u54c1\u3092\u4f7f\u3063\u3066\u304d\u307e\u3057\u305f\u304c\u3001\u6700\u8fd1\u6280\u8853\u7684\u306a\u554f\u984c\u306b\u906d\u9047\u3057\u3001\u3069\u3046\u3059\u308c\u3070\u3044\u3044\u306e\u304b\u5206\u304b\u3089\u305a\u56f0\u3063\u3066\u3044\u307e\u3059\u3002\u3042\u306a\u305f\u306f\u3069\u3046\u3057\u307e\u3059\u304b\uff1f<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A) \u4f1a\u793e\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u9023\u7d61\u3057\u3066\u3001\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3066\u3082\u3089\u3048\u308b\u3053\u3068\u3092\u671f\u5f85\u3059\u308b\uff1f<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>B) \u304a\u5ba2\u69d8\u306e\u5e45\u5e83\u3044\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u3092\u7406\u89e3\u3057\u3001\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u305f\u3081\u306b\u5171\u306b\u50cd\u304f\u3001\u5c02\u4efb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3068\u3064\u306a\u304c\u308a\u307e\u3057\u3087\u3046\u3002<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e2\u3064\u306e\u30b7\u30ca\u30ea\u30aa\u306e\u9055\u3044\u306f\u5fae\u5999\u306b\u898b\u3048\u308b\u304b\u3082\u3057\u308c\u306a\u3044\u304c\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306b\u53d6\u308a\u7d44\u3080\u65b9\u6cd5\u306b\u304a\u3051\u308b\u6839\u672c\u7684\u306a\u9055\u3044\u3092\u8868\u3057\u3066\u3044\u308b\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u2015\u2015\u3053\u308c\u3089\u306f\u3057\u3070\u3057\u3070\u540c\u7fa9\u8a9e\u3068\u3057\u3066\u4f7f\u308f\u308c\u308b\u304c\u3001\u5b9f\u969b\u306b\u306f\u5168\u304f\u7570\u306a\u308b\u54f2\u5b66\u3068\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u8868\u3057\u3066\u3044\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u306e\u30ac\u30a4\u30c9\u3067\u306f\u3001\u3053\u308c\u3089\u306e\u30cb\u30e5\u30a2\u30f3\u30b9\u3092\u660e\u78ba\u306b\u3057\u3001\u771f\u306b <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-create-customer-centric-business\/\">\u9867\u5ba2\u4e2d\u5fc3\u306eSaaS\u7d44\u7e54<\/a>. \u3053\u306e\u7406\u89e3\u3092\u6b66\u5668\u306b\u3059\u308c\u3070\u3001\u6bd4\u985e\u306e\u306a\u3044\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u3001\u6301\u7d9a\u7684\u306a\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u305f\u3081\u306e\u9375\u3092\u89e3\u304d\u660e\u304b\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u306e\u57fa\u76e4\u3067\u3042\u308a\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u5fc5\u8981\u3068\u306a\u308b\u4e0d\u53ef\u6b20\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u652f\u63f4\u3092\u63d0\u4f9b\u3059\u308b\u3082\u306e\u3067\u3059\u3002\u672c\u8cea\u7684\u306b\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u307e\u305f\u306f\u5229\u7528\u3059\u308b\u4eba\u3005\u306b\u5bfe\u3057\u3066\u63d0\u4f9b\u3059\u308b\u652f\u63f4\u3068\u30a2\u30c9\u30d0\u30a4\u30b9\u3068\u5b9a\u7fa9\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u4e3b\u306a\u8cac\u4efb<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u591a\u304f\u306e\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u304c\u3001\u305d\u306e\u4e3b\u306a\u8cac\u4efb\u306f\u901a\u5e38\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u82e6\u60c5\u3078\u306e\u5bfe\u5fdc\uff1a <\/strong>\u3053\u308c\u306b\u306f\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u304c\u542b\u307e\u308c\u307e\u3059\u3002, <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-handle-customer-complaints-and-issues\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-handle-customer-complaints-and-issues\/\" rel=\"noreferrer noopener\">\u61f8\u5ff5\u4e8b\u9805\u306b\u8fc5\u901f\u304b\u3064\u5c02\u9580\u7684\u306b\u5bfe\u5fdc\u3059\u308b<\/a>, \u305d\u3057\u3066\u3001\u9867\u5ba2\u304c\u81ea\u5206\u306e\u610f\u898b\u3092\u805e\u3044\u3066\u3082\u3089\u3048\u3001\u5927\u5207\u306b\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u3089\u308c\u308b\u3088\u3046\u306a\u89e3\u6c7a\u7b56\u306b\u5411\u3051\u3066\u53d6\u308a\u7d44\u3080\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3068\u554f\u984c\u89e3\u6c7a\uff1a <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u63a2\u5075\u306e\u3088\u3046\u306b\u3001\u9867\u5ba2\u306e\u554f\u984c\u306e\u6839\u672c\u539f\u56e0\u3092\u7279\u5b9a\u3057\u3001\u52b9\u679c\u7684\u306a\u89e3\u6c7a\u7b56\u3092\u5b9f\u884c\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u60c5\u5831\u306e\u63d0\u4f9b\uff1a<\/strong> \u9867\u5ba2\u304c\u5341\u5206\u306a\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u8cfc\u5165\u3057\u305f\u5546\u54c1\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u3001\u5fc5\u8981\u306a\u77e5\u8b58\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306e\u91cd\u8981\u306a\u8cac\u52d9\u3067\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u88fd\u54c1\u306e\u6a5f\u80fd\u306e\u8aac\u660e\u3001\u4f7f\u7528\u4e0a\u306e\u30d2\u30f3\u30c8\u306e\u63d0\u4f9b\u3001\u95a2\u9023\u60c5\u5831\u6e90\u3078\u306e\u6848\u5185\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6ce8\u6587\u51e6\u7406\u3068\u8fd4\u54c1\u51e6\u7406\uff1a<\/strong> \u30b9\u30e0\u30fc\u30ba\u306a\u6ce8\u6587\u51e6\u7406\u3068\u52b9\u7387\u7684\u306a\u8fd4\u54c1\u7ba1\u7406\u306f\u3001\u591a\u304f\u306e\u5834\u5408\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-support-experience-ai\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-support-experience-ai\/\" rel=\"noreferrer noopener\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u7d4c\u9a13<\/a>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u3068\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u554f\u984c\u3092\u4e88\u6e2c\u3057\u3066\u672a\u7136\u306b\u9632\u3050\u3082\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u9867\u5ba2\u6e80\u8db3\u5ea6\uff08CSAT\uff09\u3001\u30cd\u30c3\u30c8\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30b9\u30b3\u30a2\uff08NPS\uff09\u3001\u5fdc\u7b54\u6642\u9593\u3001\u554f\u984c\u89e3\u6c7a\u6642\u9593\u3068\u3044\u3063\u305f\u6307\u6a19\u306f\u3001\u305d\u306e\u6210\u529f\u3092\u6e2c\u308b\u5c3a\u5ea6\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u306e\u5fe0\u8aa0\u5fc3\u3068\u6e80\u8db3\u5ea6\u3092\u7dad\u6301\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u8a55\u5224\u3092\u4fdd\u3061\u3001\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u4f53\u9a13\u3092\u4fdd\u8a3c\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u5f8c\u8ff0\u3059\u308b\u3088\u3046\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u3001\u9867\u5ba2\u3068\u95a2\u308f\u308b\u4e0a\u3067\u3001\u7570\u306a\u308b\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5fc5\u8981\u3068\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"1028\" height=\"716\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/04\/support-preview.png\" alt=\"\u30b5\u30dd\u30fc\u30c8\u30d7\u30ec\u30d3\u30e5\u30fc\" class=\"wp-image-29362 size-full\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/04\/support-preview.png 1028w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/04\/support-preview-768x535.png 768w\" sizes=\"(max-width: 1028px) 100vw, 1028px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk\u306f\u3001\u5353\u8d8a\u3057\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3092\u5b9f\u73fe\u3059\u308b\u4fe1\u983c\u3067\u304d\u308b\u30d1\u30fc\u30c8\u30ca\u30fc\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3092\u7c21\u5358\u306b\u5f37\u5316\u3067\u304d\u307e\u3059\u3002\u4eca\u3059\u3050\u53c2\u52a0\u3057\u3066\u3001\u30b9\u30e0\u30fc\u30ba\u306a\u9867\u5ba2\u5bfe\u5fdc\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-63375db1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-outline is-style-outline--1\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/app.thrivedesk.com\/register\" style=\"border-radius:10px\" target=\"_blank\" rel=\"noreferrer noopener\">\u7121\u6599\u3067\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\uff01<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6a5f\u80fd\u306b\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u5229\u70b9\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u554f\u984c\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u5171\u611f\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u5fe0\u8aa0\u5fc3\u3092\u6301\u3061\u7d9a\u3051\u3001\u30d6\u30e9\u30f3\u30c9\u3092\u7a4d\u6975\u7684\u306b\u63a8\u5968\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u9867\u5ba2\u306e\u80af\u5b9a\u7684\u306a\u4f53\u9a13\u306f\u3001\u4f01\u696d\u306e\u6210\u9577\u3068\u8a55\u5224\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u306e\u4e0d\u6e80\u3068\u96e2\u8131\u7387\u306e\u4f4e\u6e1b\uff1a<\/strong> \u672a\u89e3\u6c7a\u306e\u554f\u984c\u3084\u9577\u6642\u9593\u306e\u5f85\u3061\u6642\u9593\u306f\u3001\u9867\u5ba2\u306e\u5927\u304d\u306a\u4e0d\u6e80\u306b\u3064\u306a\u304c\u308a\u3001\u6700\u7d42\u7684\u306b\u306f\u9867\u5ba2\u304c\u4ee3\u66ff\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u6c42\u3081\u308b\u3053\u3068\u3067\u96e2\u8131\u3092\u62db\u304f\u53ef\u80fd\u6027\u304c\u3042\u308b\u3002. <a href=\"https:\/\/www.thrivedesk.com\/ja\/exceptional-customer-service\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/exceptional-customer-service\/\" rel=\"noreferrer noopener\">\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/a>, \u3057\u304b\u3057\u3001\u4f01\u696d\u306f\u554f\u984c\u3092\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3057\u3001\u4e0d\u6e80\u3092\u6301\u3063\u305f\u9867\u5ba2\u304c\u30d6\u30e9\u30f3\u30c9\u304b\u3089\u96e2\u308c\u308b\u30ea\u30b9\u30af\u3092\u8efd\u6e1b\u3059\u308b\u3053\u3068\u3067\u3001\u3053\u3046\u3057\u305f\u8ca0\u306e\u7d50\u679c\u3092\u9632\u3050\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u306e\u4fe1\u983c\u3068\u5b89\u5fc3\u611f\u306e\u5411\u4e0a\uff1a <\/strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306b\u3088\u308b\u4e00\u8cab\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u3078\u306e\u4fe1\u983c\u3092\u7bc9\u304d\u307e\u3059\u3002\u3053\u306e\u4fe1\u983c\u306f\u3001\u3088\u308a\u5f37\u56fa\u306a\u95a2\u4fc2\u3068\u30ea\u30d4\u30fc\u30c8\u30d3\u30b8\u30cd\u30b9\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u306f\u65b0\u3057\u3044\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8a66\u3057\u3066\u307f\u3088\u3046\u3068\u3044\u3046\u610f\u6b32\u3082\u9ad8\u307e\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u88fd\u54c1\u958b\u767a\u306e\u305f\u3081\u306e\u8cb4\u91cd\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u30eb\u30fc\u30d7\uff1a<\/strong> \u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u8ab2\u984c\u3092\u628a\u63e1\u3059\u308b\u4e0a\u3067\u8cb4\u91cd\u306a\u60c5\u5831\u6e90\u3068\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u88fd\u54c1\u958b\u767a\u30c1\u30fc\u30e0\u3068\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u7d99\u7d9a\u7684\u306a\u6539\u5584\u304c\u4fc3\u9032\u3055\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u88fd\u54c1\u304c\u5909\u5316\u3059\u308b\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u3088\u308a\u7684\u78ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5186\u6ed1\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u78ba\u4fdd\u3057\u3001\u5dee\u3057\u8feb\u3063\u305f\u61f8\u5ff5\u4e8b\u9805\u306b\u5bfe\u5fdc\u3059\u308b\u7b2c\u4e00\u7dda\u306e\u9632\u885b\u7dda\u3068\u3057\u3066\u6a5f\u80fd\u3057\u307e\u3059\u3002\u3053\u308c\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u5bc6\u63a5\u306b\u9023\u643a\u3057\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u7bc9\u304f\u4e0a\u3067\u4e0d\u53ef\u6b20\u306a\u6a5f\u80fd\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u4f55\u3067\u3059\u304b\uff1f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u5dee\u3057\u8feb\u3063\u305f\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u5bfe\u5fdc\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u308b\u306e\u306b\u5bfe\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u3044\u3046\u5206\u91ce\u306f\u3001\u9867\u5ba2\u3092\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u305f\u3081\u306b\u3001\u3088\u308a\u7a4d\u6975\u7684\u304b\u3064\u6226\u7565\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308a\u307e\u3059\u3002\u305d\u306e\u6838\u5fc3\u306f\u3001, <a href=\"https:\/\/www.thrivedesk.com\/ja\/elevating-customer-satisfaction\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/a> \u3068\u306f\u3001\u4f01\u696d\u5185\u306e\u6a5f\u80fd\u3068\u3057\u3066\u5b9a\u7fa9\u3055\u308c\u3001\u9867\u5ba2\u304c\u4f01\u696d\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u5229\u7528\u3059\u308b\u969b\u306b\u3001\u671b\u3080\u7d50\u679c\u3092\u78ba\u5b9f\u306b\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u5f79\u5272\u3092\u62c5\u3046\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306e\u4e3b\u306a\u8cac\u4efb<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u4ee5\u4e0b\u306e\u70b9\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u3001\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u7a4d\u6975\u7684\u306a\u50cd\u304d\u304b\u3051\u3068\u95a2\u4fc2\u69cb\u7bc9\uff1a<\/strong> \u5f37\u56fa\u306a\u95a2\u4fc2\u69cb\u7bc9\u304c\u9375\u3068\u306a\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u3001\u9867\u5ba2\u306b\u7a4d\u6975\u7684\u306b\u50cd\u304d\u304b\u3051\u3001\u30cb\u30fc\u30ba\u3092\u7406\u89e3\u3057\u3001\u4fe1\u983c\u3067\u304d\u308b\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u3068\u306a\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u30cb\u30fc\u30ba\u306e\u7279\u5b9a\u3068\u5bfe\u5fdc\uff1a<\/strong> \u9867\u5ba2\u6210\u529f\u30c1\u30fc\u30e0\u306f\u3001\u660e\u793a\u7684\u306b\u6c42\u3081\u3089\u308c\u305f\u5185\u5bb9\u3092\u8d85\u3048\u3066\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u7a4d\u6975\u7684\u306b\u89e3\u6c7a\u7b56\u3084\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u6226\u7565\u7684\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3068\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u306f\u30b3\u30f3\u30b5\u30eb\u30bf\u30f3\u30c8\u3068\u3057\u3066\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/ecommerce-customer-service-best-practices\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/ecommerce-customer-service-best-practices\/\" rel=\"noreferrer noopener\">\u6226\u7565\u7684\u306a\u30a2\u30c9\u30d0\u30a4\u30b9\u3068\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9<\/a> \u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306e\u72ec\u81ea\u306e\u76ee\u6a19\u3068\u8ab2\u984c\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u306e\u5168\u4f53\u7684\u306a\u6210\u529f\u3068\u76ee\u6a19\u9054\u6210\u3092\u78ba\u5b9f\u306b\u3059\u308b\uff1a<\/strong> \u6700\u7d42\u7684\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306e\u8a55\u4fa1\u57fa\u6e96\u306f\u3001\u9867\u5ba2\u304c\u671b\u3080\u6210\u679c\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u80fd\u529b\u306b\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u306f\u3001\u58f2\u4e0a\u5897\u52a0\u3001\u696d\u52d9\u52b9\u7387\u306e\u5411\u4e0a\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u76ee\u6a19\u306e\u9054\u6210\u306a\u3069\u304c\u542b\u307e\u308c\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3068\u3044\u3046\u70b9\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/social-media-customer-service\/\">\u30bd\u30fc\u30b7\u30e3\u30eb\u30e1\u30c7\u30a3\u30a2\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u6226\u7565<\/a> \u9867\u5ba2\u3092\u9577\u671f\u7684\u306b\u7372\u5f97\u3059\u308b\u306b\u306f\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u306e\u3092\u5f85\u3064\u306e\u3067\u306f\u306a\u304f\u3001\u9867\u5ba2\u306e\u72b6\u614b\u3084\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u76e3\u8996\u3057\u3001\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3066\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u5f7c\u3089\u306f\u9867\u5ba2\u7dad\u6301\u7387\u3084\u9867\u5ba2\u62e1\u5927\u7387\u306a\u3069\u306e\u6307\u6a19\u3092\u4f7f\u7528\u3057\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3068\u4fa1\u5024\u63d0\u4f9b\u3092\u512a\u5148\u3057\u307e\u3059\u3002\u3053\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u5fe0\u8aa0\u5fc3\u3060\u3051\u3067\u306a\u304f\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/saas-growth-strategy\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/saas-growth-strategy\/\">\u9867\u5ba2\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b<\/a> \u305d\u3057\u3066\u671b\u307e\u3057\u3044\u7d50\u679c\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u5c02\u9580\u5bb6\u306f\u3001\u9867\u5ba2\u306e\u6210\u9577\u3068\u671b\u307e\u3057\u3044\u6210\u679c\u306e\u9054\u6210\u3092\u76ee\u6307\u3057\u307e\u3059\u304c\u3001\u3053\u308c\u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u5373\u6642\u7684\u306a\u554f\u984c\u89e3\u6c7a\u306b\u91cd\u70b9\u3092\u7f6e\u304f\u306e\u3068\u306f\u5bfe\u7167\u7684\u3067\u3059\u3002\u3053\u308c\u30892\u3064\u306e\u5206\u91ce\u306f\u4e92\u3044\u306b\u88dc\u5b8c\u3057\u5408\u3044\u3001\u5305\u62ec\u7684\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002.<\/p>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:40% auto\"><figure class=\"wp-block-media-text__media\"><img decoding=\"async\" width=\"356\" height=\"318\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2021\/11\/moneyback.png\" alt=\"\" class=\"wp-image-16058 size-full\" title=\"\"><\/figure><div class=\"wp-block-media-text__content\">\n<h3 class=\"wp-block-heading\">\u305d\u308c\u3067\u3082\u307e\u3060\u7d0d\u5f97\u3067\u304d\u306a\u3044\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk\u3092\u305c\u3072\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002\u4eca\u5f8c14\u65e5\u9593\u3001ThriveDesk\u304c\u304a\u5ba2\u69d8\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u306a\u3044\u5834\u5408\u306f\u3001\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002\u559c\u3093\u3067100%\u3092\u8fd4\u91d1\u3044\u305f\u3057\u307e\u3059\u3002\u7406\u7531\u3092\u554f\u3046\u3053\u3068\u306f\u4e00\u5207\u3042\u308a\u307e\u305b\u3093\u3002\u3055\u3042\u3001\u4eca\u3059\u3050\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\uff01<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-63375db1 wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-75 is-style-outline is-style-outline--2\"><a class=\"wp-block-button__link has-white-color has-black-background-color has-text-color has-background has-link-color wp-element-button\" href=\"https:\/\/app.thrivedesk.com\/register\" style=\"border-radius:10px\" target=\"_blank\" rel=\"noreferrer noopener\">\u4eca\u3059\u3050\u8a66\u3057\u3066\u307f\u3066\uff01<\/a><\/div>\n<\/div>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\">\u30af\u30ec\u30b8\u30c3\u30c8\u30ab\u30fc\u30c9\u306f\u4e0d\u8981\u3067\u3059<\/p>\n<\/div><\/div>\n\n\n\n<h3 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u30e1\u30ea\u30c3\u30c8<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306e\u6210\u529f\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u6570\u591a\u304f\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u4eab\u53d7\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u7dad\u6301\u7387\u3068\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\uff1a<\/strong> \u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u671b\u3080\u7d50\u679c\u3092\u5f97\u308b\u3068\u3001\u5fe0\u8aa0\u5fc3\u3092\u7dad\u6301\u3057\u3001\u9577\u671f\u7684\u306b\u53d6\u5f15\u3092\u7d99\u7d9a\u3059\u308b\u50be\u5411\u304c\u3042\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u88fd\u54c1\u306e\u4f7f\u7528\u7bc4\u56f2\u304c\u62e1\u5927\u3057\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\uff08LTV\uff09\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002\u65e2\u5b58\u9867\u5ba2\u306e\u7dad\u6301\u306f\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u3088\u308a\u3082\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u3044\u305f\u3081\u3001\u9867\u5ba2\u306e\u6210\u529f\u306b\u6295\u8cc7\u3059\u308b\u3053\u3068\u306f\u6226\u7565\u7684\u306b\u91cd\u8981\u3067\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u63a8\u5968\u5ea6\u306e\u5411\u4e0a\uff1a<\/strong> \u9867\u5ba2\u306f\u3001\u4f01\u696d\u304c\u81ea\u5206\u305f\u3061\u306e\u6210\u529f\u306b\u771f\u5263\u306b\u53d6\u308a\u7d44\u3093\u3067\u3044\u308b\u3068\u611f\u3058\u308b\u3068\u3001\u975e\u5e38\u306b\u6e80\u8db3\u3059\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u6e80\u8db3\u3057\u305f\u9867\u5ba2\u306f\u3001\u30d6\u30e9\u30f3\u30c9\u306e\u71b1\u5fc3\u306a\u652f\u6301\u8005\u3068\u306a\u308a\u3001\u53e3\u30b3\u30df\u3084\u7d39\u4ecb\u3092\u901a\u3058\u3066\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u304f\u306a\u308a\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u63a8\u5968<\/a> \u4f1a\u793e\u306e\u8a55\u5224\u3068\u7af6\u4e89\u529b\u3092\u3055\u3089\u306b\u5f37\u5316\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u96e2\u308c\u3068\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u524a\u6e1b\uff1a<\/strong> \u9867\u5ba2\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u306e\u5065\u5168\u6027\u3092\u7a4d\u6975\u7684\u306b\u76e3\u8996\u3057\u3001\u554f\u984c\u304c\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304c\u554f\u984c\u3092\u62b1\u3048\u308b\u53ef\u80fd\u6027\u3092\u6e1b\u3089\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-churn-prevention-software\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-churn-prevention-software\/\" rel=\"noreferrer noopener\">\u4e71\u7528\u307e\u305f\u306f\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u9001\u4fe1<\/a>. \u3053\u308c\u306f\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u5411\u4e0a\u3055\u305b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u4f01\u696d\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u3078\u306e\u8ca0\u62c5\u3092\u8efd\u6e1b\u3057\u3001\u3088\u308a\u52b9\u7387\u7684\u306a\u696d\u52d9\u904b\u55b6\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30a2\u30c3\u30d7\u30bb\u30eb\u304a\u3088\u3073\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u6a5f\u4f1a\u306e\u5897\u52a0\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u3078\u306e\u6df1\u3044\u7406\u89e3\u3092\u6d3b\u304b\u3057\u3001\u65b0\u305f\u306a\u5229\u7528\u6a5f\u4f1a\u3092\u898b\u51fa\u3057\u307e\u3059\u3002\u30a2\u30c9\u30aa\u30f3\u3084\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u3067\u3001\u53ce\u76ca\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u81ea\u793e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3078\u306e\u4fe1\u983c\u5ea6\u3092\u9ad8\u3081\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u4f01\u696d\u306e\u95a2\u4fc2\u304c\u6df1\u307e\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u5168\u4f53\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u6210\u529f\u3068\u306f\u3001\u5358\u306a\u308b\u57fa\u672c\u7684\u306a\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u3068\u3069\u307e\u308a\u307e\u305b\u3093\u3002\u305d\u308c\u306f\u3001\u4e8b\u696d\u306e\u6210\u9577\u3068\u53ce\u76ca\u6027\u3092\u4fc3\u9032\u3059\u308b\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e8\u3064\u306e\u91cd\u8981\u306a\u9055\u3044<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u7dad\u6301\u306b\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4e21\u65b9\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u304c\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u3001\u76ee\u6a19\u3001\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3001\u305d\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3078\u306e\u5f71\u97ff\u3068\u3044\u3046\u70b9\u3067\u9055\u3044\u304c\u3042\u308a\u307e\u3059\u3002\u4e3b\u306a\u9055\u3044\u3092\u307e\u3068\u3081\u305f\u8868\u3092\u4ee5\u4e0b\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/th><th>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9<\/th><th>\u4e3b\u306a\u76f8\u9055\u70b9\u306e\u8aac\u660e<\/th><\/tr><\/thead><tbody><tr><td>\u30a2\u30d7\u30ed\u30fc\u30c1<\/td><td>\u7a4d\u6975\u7684<\/td><td>\u53cd\u5fdc\u6027<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u7a4d\u6975\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3046\u7a4d\u6975\u7684\u306a\u59ff\u52e2\u3092\u3068\u308a\u307e\u3059\u3002\u4e00\u65b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u305d\u308c\u306b\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3046\u53d7\u52d5\u7684\u306a\u59ff\u52e2\u3092\u3068\u308a\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30b4\u30fc\u30eb<\/td><td>\u9867\u5ba2\u304c\u3042\u306a\u305f\u306e\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3057\u307e\u3057\u3087\u3046\u3002<\/td><td>\u9867\u5ba2\u306e\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u89e3\u6c7a\u3059\u308b<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4e3b\u306a\u76ee\u6a19\u306f\u3001\u9867\u5ba2\u304c\u88fd\u54c1\uff0f\u30b5\u30fc\u30d3\u30b9\u3067\u671b\u3080\u7d50\u679c\u3092\u78ba\u5b9f\u306b\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u7279\u5b9a\u306e\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u3092\u8fc5\u901f\u304b\u3064\u52b9\u7387\u7684\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u6307\u6a19<\/td><td>\u7dad\u6301\u7387\u3001\u751f\u6daf\u4fa1\u5024\u3001\u62e1\u5927\u7387<\/td><td>\u89e3\u6c7a\u6642\u9593\u3001CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u30b9\u30b3\u30a2\uff09\u3001FRT\uff08\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff09<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u9867\u5ba2\u7dad\u6301\u7387\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3001\u9867\u5ba2\u62e1\u5927\u7387\u306a\u3069\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u72b6\u614b\u3092\u53cd\u6620\u3059\u308b\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u89e3\u6c7a\u6642\u9593\u3001CSAT\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\uff09\u3001FRT\uff08\u521d\u56de\u5fdc\u7b54\u6642\u9593\uff09\u306a\u3069\u3001\u5373\u6642\u89e3\u6c7a\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u6307\u6a19\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30b9\u30ad\u30eb\u3068\u91cd\u70b9\u5206\u91ce<\/td><td>\u6226\u7565\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3001\u30d3\u30b8\u30cd\u30b9\u30bb\u30f3\u30b9\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306b\u95a2\u3059\u308b\u5c02\u9580\u77e5\u8b58<\/td><td>\u6280\u8853\u77e5\u8b58\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53\u8005\u306b\u306f\u3001\u6226\u7565\u7684\u306a\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30b9\u30ad\u30eb\u3001\u30d3\u30b8\u30cd\u30b9\u611f\u899a\u3001\u305d\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u306b\u5bfe\u3059\u308b\u6df1\u3044\u7406\u89e3\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306b\u306f\u3001\u9ad8\u5ea6\u306a\u6280\u8853\u77e5\u8b58\u3001\u554f\u984c\u89e3\u6c7a\u80fd\u529b\u3001\u305d\u3057\u3066\u512a\u308c\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u80fd\u529b\u304c\u5fc5\u8981\u3067\u3059\u3002<\/td><\/tr><tr><td>\u5178\u578b\u7684\u306a\u6d3b\u52d5<\/td><td>\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30d8\u30eb\u30b9\u30c1\u30a7\u30c3\u30af\u3001\u6a5f\u80fd\u5c0e\u5165\u5206\u6790\u3001\u6226\u7565\u7684\u30ac\u30a4\u30c0\u30f3\u30b9<\/td><td>\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u51e6\u7406\u3001\u82e6\u60c5\u5bfe\u5fdc<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u3001\u30d8\u30eb\u30b9\u30c1\u30a7\u30c3\u30af\u3001\u6a5f\u80fd\u5c0e\u5165\u5206\u6790\u3001\u6226\u7565\u7684\u30ac\u30a4\u30c0\u30f3\u30b9\u306a\u3069\u3001\u9867\u5ba2\u306e\u9577\u671f\u7684\u306a\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u6d3b\u52d5\u306b\u91cd\u70b9\u3092\u7f6e\u304d\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u306f\u3001\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3001\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u51e6\u7406\u3001\u9867\u5ba2\u304b\u3089\u306e\u82e6\u60c5\u5bfe\u5fdc\u306a\u3069\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u95a2\u4fc2\u6027\u306b\u7126\u70b9\u3092\u5f53\u3066\u308b<\/td><td>\u9577\u671f\u7684\u306a\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7<\/td><td>\u53d6\u5f15\u7684\u3001\u5373\u6642\u89e3\u6c7a<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u3001\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u6226\u7565\u7684\u30d1\u30fc\u30c8\u30ca\u30fc\u30b7\u30c3\u30d7\u3092\u69cb\u7bc9\u3057\u3001\u5354\u529b\u7684\u306a\u74b0\u5883\u3092\u80b2\u307f\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u3084\u308a\u53d6\u308a\u306f\u3001\u3088\u308a\u53d6\u5f15\u7684\u3067\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u5373\u5ea7\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30bf\u30a4\u30eb<\/td><td>\u5354\u8b70\u7684\u3001\u5354\u529b\u7684<\/td><td>\u6709\u76ca\u3067\u5171\u611f\u7684<\/td><td>\u9867\u5ba2\u6210\u529f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u9867\u5ba2\u3068\u5354\u529b\u3057\u3066\u76ee\u6a19\u9054\u6210\u3092\u76ee\u6307\u3059\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u7684\u304b\u3064\u5354\u8abf\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u60c5\u5831\u63d0\u4f9b\u3068\u5171\u611f\u3092\u91cd\u8996\u3057\u3001\u9867\u5ba2\u304c\u5229\u7528\u53ef\u80fd\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30c4\u30fc\u30eb\u3068\u30c6\u30af\u30ce\u30ed\u30b8\u30fc<\/td><td>CRM\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u30a2\u30ca\u30ea\u30c6\u30a3\u30af\u30b9\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/td><td>\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2<\/td><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5206\u6790\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u306e\u72b6\u614b\u3092\u8ffd\u8de1\u3057\u3001\u6f5c\u5728\u7684\u306a\u554f\u984c\u3092\u7279\u5b9a\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3001\u305d\u306e\u4ed6\u306e\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u3001\u554f\u984c\u89e3\u6c7a\u3092\u52b9\u7387\u5316\u3057\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u6539\u5584\u3057\u307e\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u308c\u3089\u306e\u9055\u3044\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u306e\u6210\u529f\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u4e21\u65b9\u3092\u52b9\u679c\u7684\u306b\u6d3b\u7528\u3057\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3068\u6210\u9577\u3092\u4fc3\u9032\u3059\u308b\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u5354\u50cd\uff1a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u9023\u643a<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"593\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/04\/Customer-Success-vs-Customer-Service-.jpg\" alt=\"\u9867\u5ba2\u6210\u529f\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\uff1a\u9023\u643a\u3057\u3066\u53d6\u308a\u7d44\u3080\" class=\"wp-image-34770\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/04\/Customer-Success-vs-Customer-Service-.jpg 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/04\/Customer-Success-vs-Customer-Service--768x380.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/04\/Customer-Success-vs-Customer-Service--18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u305d\u308c\u305e\u308c\u7570\u306a\u308b\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u6c7a\u3057\u3066\u5b64\u7acb\u3057\u305f\u6a5f\u80fd\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u5b9f\u969b\u3001\u4e21\u30c1\u30fc\u30e0\u306e\u9023\u643a\u306f\u3001\u7d71\u4e00\u3055\u308c\u305f\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u5275\u9020\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u30c1\u30fc\u30e0\u9593\u306e\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u304c\u4e0d\u53ef\u6b20\u306a\u7406\u7531\u3092\u4ee5\u4e0b\u306b\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u7dad\u6301\u3068\u6210\u9577\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u6700\u7d42\u7684\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u9867\u5ba2\u7dad\u6301\u3068\u9577\u671f\u7684\u306a\u4e8b\u696d\u6210\u9577\u306e\u4fc3\u9032\u3068\u3044\u3046\u5171\u901a\u306e\u76ee\u6a19\u3092\u5171\u6709\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5171\u901a\u306e\u76ee\u6a19\u306b\u5411\u304b\u3063\u3066\u5354\u529b\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u8ab2\u984c\u306b\u52b9\u679c\u7684\u306b\u5bfe\u5fdc\u3057\u3001\u3088\u308a\u6301\u7d9a\u53ef\u80fd\u306a\u9867\u5ba2\u30e9\u30a4\u30d5\u30b5\u30a4\u30af\u30eb\u3092\u69cb\u7bc9\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u304c\u305d\u308c\u305e\u308c\u72ec\u7acb\u3057\u3066\u904b\u55b6\u3055\u308c\u308b\u30b5\u30a4\u30ed\u5316\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u306f\u3001\u65ad\u7247\u7684\u3067\u307e\u3068\u307e\u308a\u306e\u306a\u3044\u9867\u5ba2\u4f53\u9a13\u306b\u3064\u306a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001\u6700\u521d\u306e\u63a5\u89e6\u304b\u3089\u30b9\u30e0\u30fc\u30ba\u306a\u79fb\u884c\u304c\u4fdd\u8a3c\u3055\u308c\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/release-notes-feb-2024\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/release-notes-feb-2024\/\" rel=\"noreferrer noopener\">\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u7d99\u7d9a\u7684\u306a\u30b5\u30dd\u30fc\u30c8<\/a>, \u305d\u3057\u3066\u3001\u30a2\u30c3\u30d7\u30bb\u30eb\u3084\u30af\u30ed\u30b9\u30bb\u30eb\u3068\u3044\u3063\u305f\u6f5c\u5728\u7684\u306a\u6a5f\u4f1a\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u6bb5\u968e\u306b\u307e\u3067\u53ca\u3073\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u4e00\u8cab\u6027\u306e\u3042\u308b\u4f53\u9a13\u306f\u3001\u4fe1\u983c\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u7bc9\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30c7\u30fc\u30bf\u5171\u6709\u3068\u30a4\u30f3\u30b5\u30a4\u30c8<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u7ba1\u7406\u3059\u308b\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u304b\u3089\u3001\u975e\u5e38\u306b\u8cb4\u91cd\u306a\u77e5\u898b\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30c7\u30fc\u30bf\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u306f\u9867\u5ba2\u304c\u76f4\u9762\u3059\u308b\u5177\u4f53\u7684\u306a\u8ab2\u984c\u3084\u554f\u984c\u70b9\u3092\u3088\u308a\u6df1\u304f\u7406\u89e3\u3057\u3001\u554f\u984c\u304c\u6df1\u523b\u5316\u3059\u308b\u524d\u306b\u7a4d\u6975\u7684\u306b\u5bfe\u51e6\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u4ecb\u5165<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u5834\u5408\u306b\u3088\u3063\u3066\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30fc\u30d3\u30b9 \u30c1\u30fc\u30e0\u306f\u3001\u6226\u7565\u7684\u306a\u4ecb\u5165\u3068\u500b\u5225\u306e\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5fc5\u8981\u3068\u3059\u308b\u8907\u96d1\u306a\u554f\u984c\u3084\u8ab2\u984c\u306b\u906d\u9047\u3059\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc \u30b5\u30af\u30bb\u30b9 \u30c1\u30fc\u30e0\u3078\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u5f15\u304d\u7d99\u304e\u306b\u3088\u308a\u3001\u3088\u308a\u8a73\u7d30\u306a\u5206\u6790\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002, <a href=\"https:\/\/www.mindtools.com\/ag6pkn9\/root-cause-analysis\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.mindtools.com\/ag6pkn9\/root-cause-analysis\" rel=\"noreferrer noopener nofollow\">\u6839\u672c\u539f\u56e0\u306e\u7279\u5b9a<\/a>, \u305d\u3057\u3066\u3001\u5c06\u6765\u7684\u306a\u554f\u984c\u3092\u672a\u7136\u306b\u9632\u3050\u305f\u3081\u306e\u3001\u500b\u3005\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u305f\u89e3\u6c7a\u7b56\u306e\u5b9f\u65bd\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u7d71\u4e00\u3055\u308c\u305f\u97f3\u58f0\u3068\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u304c\u9023\u643a\u3057\u3066\u696d\u52d9\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u63a5\u70b9\u306b\u304a\u3044\u3066\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u7d71\u4e00\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3068\u30d6\u30e9\u30f3\u30c9\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u554f\u984c\u89e3\u6c7a\u306b\u304a\u3051\u308b\u4e00\u8cab\u6027\u306f\u3001\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30d7\u30ed\u30df\u30b9\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u3068\u306e\u6c38\u7d9a\u7684\u306a\u4fe1\u983c\u95a2\u4fc2\u3092\u7bc9\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u9593\u306e\u9023\u643a\u3092\u5f37\u5316\u3059\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u60c5\u5831\u5171\u6709\uff1a<\/strong> \u9867\u5ba2\u306e\u6d1e\u5bdf\u3001\u30d9\u30b9\u30c8\u30d7\u30e9\u30af\u30c6\u30a3\u30b9\u3001\u6f5c\u5728\u7684\u306a\u969c\u5bb3\u306a\u3069\u3092\u5171\u6709\u3059\u308b\u305f\u3081\u306e\u5b9a\u671f\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30c1\u30e3\u30cd\u30eb\u3092\u78ba\u7acb\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5408\u540c\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30bb\u30c3\u30b7\u30e7\u30f3\uff1a <\/strong>\u4e21\u30c1\u30fc\u30e0\u304c\u4e92\u3044\u306e\u696d\u52d9\u5185\u5bb9\u3092\u7406\u89e3\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306b\u304a\u3051\u308b\u305d\u308c\u305e\u308c\u306e\u5f79\u5272\u3092\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306a\u7814\u4fee\u4f1a\u3092\u4f01\u753b\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5171\u6709\u6307\u6a19\u3068\u30ec\u30dd\u30fc\u30c8\uff1a <\/strong>\u9867\u5ba2\u306e\u6210\u529f\u3068\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3059\u308b\u4e3b\u8981\u306a\u6307\u6a19\u306b\u3064\u3044\u3066\u5408\u610f\u3059\u308b\u3002\u5171\u6709\u3055\u308c\u305f <a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">\u30ec\u30dd\u30fc\u30c8\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9<\/a> \u9032\u6357\u72b6\u6cc1\u3092\u8ffd\u8de1\u3057\u3001\u6539\u5584\u3059\u3079\u304d\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff08SLA\uff09\uff1a<\/strong> \u5404\u30c1\u30fc\u30e0\u9593\u3067\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3055\u308c\u305f\u554f\u984c\u3078\u306e\u5bfe\u5fdc\u65b9\u6cd5\u306b\u95a2\u3059\u308b\u660e\u78ba\u306a\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff08SLA\uff09\u3092\u7de0\u7d50\u3057\u3001\u8fc5\u901f\u306a\u4ecb\u5165\u3068\u89e3\u6c7a\u3092\u78ba\u4fdd\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3078\u306e\u6295\u8cc7\uff1a<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u30c1\u30fc\u30e0\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u9593\u306e\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u30c7\u30fc\u30bf\u5171\u6709\u3001\u304a\u3088\u3073\u5171\u540c\u30b1\u30fc\u30b9\u7ba1\u7406\u3092\u4fc3\u9032\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u6d3b\u7528\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u6210\u529f\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u304c\u5354\u529b\u7684\u306a\u74b0\u5883\u3092\u80b2\u3080\u3053\u3068\u3067\u3001\u9867\u5ba2\u4e2d\u5fc3\u306e\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3057\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u9867\u5ba2\u7dad\u6301\u3001\u305d\u3057\u3066\u9577\u671f\u7684\u306a\u30d3\u30b8\u30cd\u30b9\u306e\u6210\u529f\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u3053\u308c\u304b\u3089\u3069\u3046\u3059\u308b\uff1f<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u6210\u529f\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306f\u3001\u30a2\u30d7\u30ed\u30fc\u30c1\u3084\u7126\u70b9\u306f\u7570\u306a\u308b\u3082\u306e\u306e\u3001\u3069\u3061\u3089\u3082\u5fe0\u5b9f\u3067\u7e41\u6804\u3059\u308b\u9867\u5ba2\u57fa\u76e4\u3092\u69cb\u7bc9\u3059\u308b\u305f\u3081\u306b\u4e0d\u53ef\u6b20\u306a\u8981\u7d20\u3067\u3042\u308b\u3002.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u9867\u5ba2\u306e\u6210\u529f<\/strong> \u9867\u5ba2\u304c\u8cb4\u793e\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u901a\u3058\u3066\u76ee\u6a19\u3092\u9054\u6210\u3067\u304d\u308b\u3088\u3046\u3001\u7a4d\u6975\u7684\u306a\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3068\u308a\u307e\u3059\u3002. <strong>\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u3001,<\/strong> \u4e00\u65b9\u3001\u9867\u5ba2\u306e\u554f\u984c\u3084\u554f\u3044\u5408\u308f\u305b\u306b\u52b9\u7387\u7684\u306b\u5bfe\u5fdc\u3059\u308b\u3001\u53d7\u52d5\u7684\u306a\u5f79\u5272\u3082\u62c5\u3063\u3066\u3044\u307e\u3059\u3002.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3053\u3046\u3057\u305f\u9055\u3044\u3092\u7406\u89e3\u3057\u3001\u4e21\u30c1\u30fc\u30e0\u9593\u306e\u5354\u529b\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3067\u3001\u4f01\u696d\u306f\u9867\u5ba2\u4f53\u9a13\u5168\u4f53\u3092\u901a\u3057\u3066\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u30dd\u30b8\u30c6\u30a3\u30d6\u306a\u9867\u5ba2\u4f53\u9a13\u3092\u751f\u307f\u51fa\u3059\u3053\u3068\u304c\u3067\u304d\u308b\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>Imagine you&#8217;re a loyal customer of a leading software company. You&#8217;ve been using their products for years, but recently ran into a technical issue that left you feeling frustrated and unsure of where to turn. Do you: The distinction between these two scenarios may seem subtle, but it represents a fundamental difference in the way organizations approach customer relationships. Customer service and customer success &#8211; two terms that are often used interchangeably yet describe vastly different philosophies and approaches. In this guide, we&#8217;ll clarify these nuances, equipping you to cultivate a truly customer-centric SaaS organization. Armed with this understanding, you&#8217;ll unlock the keys to fostering unparalleled customer loyalty and driving [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34775,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-34763","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-support"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=34763"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34763\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/34775"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=34763"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=34763"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=34763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}