{"id":34326,"date":"2024-02-25T13:05:43","date_gmt":"2024-02-25T10:05:43","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34326"},"modified":"2025-09-28T16:20:56","modified_gmt":"2025-09-28T13:20:56","slug":"zendesk-vs-zoho-desk","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/zendesk-vs-zoho-desk\/","title":{"rendered":"Zendesk vs Zoho Desk\uff1a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u5411\u3051\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u6bd4\u8f03"},"content":{"rendered":"

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong>, \u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5143\u7956\u3067\u3042\u308b \u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u6a5f\u80fd\u3092\u8a70\u3081\u8fbc\u3093\u3067\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u306e\u8907\u96d1\u3055\u3086\u3048\u306b\u3057\u3070\u3057\u3070\u6279\u5224\u3055\u308c\u308b\u3002\u307e\u3055\u306b\u300c\u512a\u308c\u305f\u6a5f\u80fd\u306b\u306f\u5927\u304d\u306a\u8907\u96d1\u3055\u304c\u4f34\u3046\u300d\u3068\u3044\u3046\u5178\u578b\u7684\u306a\u4f8b\u3068\u8a00\u3048\u308b\u3060\u308d\u3046\u3002\u2018<\/p>\n\n\n\n

\u4e00\u65b9\u3067\u3001  Zoho Desk <\/strong>is a cloud-based help desk software that helps businesses of all sizes manage their customer support operations. It offers a wide range of features, including ticket management<\/a>, a knowledge base, a self-service portal, automation, reporting, and analytics.<\/p>\n\n\n\n

As these platforms go head-to-head as help desk for enterprise, we’ll dissect their strengths, delve into their unique AI-powered capabilities, and help you determine which one holds the key to elevating your customer support and engagement strategies. So, get ready for an insightful journey through the landscapes of Zendesk and Intercom, where support excellence converges with AI innovation.<\/p>\n\n\n\n

\u7c21\u5358\u306a\u30e1\u30e2\uff1a<\/strong> If you are a startup or SMB, Zendesk or Zoho Desk might not be a good fit for you. Check out \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/a>, \u3053\u308c\u306f\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b\u5f53\u793e\u306e\u898b\u89e3\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk vs Zoho Desk – Help Desk for Enterprise at a glance<\/h2>\n\n\n\n
\u57fa\u6e96<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>Zoho Desk<\/th><\/tr><\/thead>
\u8a55\u4fa1<\/td>4.3\/5<\/td>4.4\/5<\/td><\/tr>
\u30cb\u30c3\u30c1<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td><\/tr>
\u958b\u59cb\u4fa1\u683c<\/td>$55<\/td>$14<\/td><\/tr>
\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/td>30 days<\/td>15\u65e5\u9593<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Zendesk\u306e\u6982\u8981<\/h2>\n\n\n
\n
\"Zendesk\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\"<\/figure>\n<\/div>\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong> is your trusted ally when it comes to enterprise customer service. Started for small business now moved towards a complete helpdesk software for enterprise, it’s the secret weapon that keeps customers happy<\/a>.<\/p>\n\n\n\n

With Zendesk, customer questions are a breeze to handle. You get a dashboard that makes creating, tracking, and organizing tickets super easy. It’s like your customer support command center.<\/p>\n\n\n\n

Zendesk lets you chat with customers through email, chat, social media, or even over the phone. So, no matter where your customers are, you’re there too.<\/p>\n\n\n\n

Airbnb\u3084Shopify\u3068\u3044\u3063\u305f\u5927\u624b\u4f01\u696d\u3082\u65e2\u306bZendesk\u3092\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u308b\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u3059\u3050\u305d\u3070\u306b\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk also plays well with others. It can team up with tools like Salesforce and \u30b9\u30e9\u30c3\u30af<\/a>, so everything runs smoothly.<\/p>\n\n\n\n

\u3064\u307e\u308a\u3001\u3042\u306a\u305f\u304c\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3067\u3042\u308d\u3046\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5de8\u5927\u4f01\u696d\u3067\u3042\u308d\u3046\u3068\u3001Zendesk\u306f\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u306a\u305f\u3092\u652f\u3048\u307e\u3059\u3002.<\/p>\n\n\n\n

Zoho Desk\u306e\u6982\u8981<\/h2>\n\n\n
\n
\"Zoho<\/figure>\n<\/div>\n\n\n

\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044 Zoho Desk<\/strong>\u2018\u306e\u5305\u62ec\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002\u5f37\u529b\u306a\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7c21\u5358\u306b\u7ba1\u7406\u30fb\u89e3\u6c7a\u3057\u3001\u4e00\u5143\u5316\u3055\u308c\u305f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u72b6\u6cc1\u3092\u660e\u78ba\u306b\u628a\u63e1\u3057\u3001\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n

Zoho Desk \u306e\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u30b9\u30a4\u30fc\u30c8\u3067\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3092\u8d85\u3048\u307e\u3057\u3087\u3046\u3002\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3001, community forums<\/a>, and self-service portals, offering a range of support options and empowering customers to find solutions independently.<\/p>\n\n\n\n

Zoho Desk\u3092\u4ed6\u306eZoho\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u4eba\u6c17\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3001\u30c1\u30fc\u30e0\u9593\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30fc\u30bf\u30d5\u30ed\u30fc\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u6a5f\u80fd\u3068\u6599\u91d1\u30d7\u30e9\u30f3\u3067\u3001\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5bb9\u6613\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n

BMW\u3001Bose\u3001OnePlus\u306a\u3069\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u308bZoho Desk\u306f\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Zoho Desk\u306e\u5305\u62ec\u7684\u306a\u30b9\u30a4\u30fc\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f01\u696d\u306e\u4e00\u54e1\u3068\u306a\u308a\u3001\u8fc5\u901f\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002 customer support tools<\/a>.<\/p>\n\n\n\n

Zoho Desk is a streamlined helpdesk solution that combines robust ticketing<\/p>\n\n\n\n

\u6bd4\u8f03\u5206\u6790\uff1a\u4e3b\u306a\u7279\u5fb4\u3068\u6a5f\u80fd<\/h2>\n\n\n\n

When comparing Zendesk and Zoho Desk, evaluating their core features and functionalities is essential to determine which platform best suits your organization’s customer support needs. Let’s explore how Zendesk and Zoho Desk stack up in terms of basic functionalities required by a helpdesk software. <\/p>\n\n\n\n

\u7279\u5fb4<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>Zoho Desk<\/th><\/tr><\/thead>
\u7d71\u5408<\/td>Zendesk\u306f\u3001Salesforce\u3001HubSpot\u3001Google Workspace\u306a\u3069\u30011,000\u4ee5\u4e0a\u306e\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Zoho Desk integrates with over 650 apps, including Salesforce, Microsoft Dynamics, and Google Workspace
<\/td><\/tr>
\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td>Zendesk\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u3092\u81ea\u5206\u3067\u89e3\u6c7a\u3057\u305f\u308a\u3067\u304d\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Zoho Desk\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u305f\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td>Zendesk\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Zoho Desk\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/td><\/tr>
\u5831\u544a<\/td>Zendesk offers a variety of reports that help businesses track customer support metrics, such as ticket volume, response time, and customer satisfaction<\/td>Zoho Desk\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u6570\u3001\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3055\u307e\u3056\u307e\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td>Zendesk\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Zoho Desk\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
AI<\/td>Zendesk’s AI chatbots are powered by Answer Bot, Zendesk’s own AI technology. Answer Bot can understand and answer common customer queries using your knowledge base. Answer Bot can also be used to create custom chatbots that can answer specific customer questions or provide support for specific products or services.<\/td>Zoho Desk’s AI chatbots are powered by Zia, Zoho Desk’s own AI technology. Zia is considerably more powerful than Answer Bot and can process more information and handle more complex tasks, making it more capable than Answer Bot. <\/td><\/tr>
\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td>Zendesk\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Zoho Desk\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/td>Zendesk excels in ticket management, providing a user-friendly interface for creating, tracking, and organizing customer tickets. Its customizable ticketing system allows agents to prioritize and assign tickets efficiently, ensuring timely responses and resolutions<\/td>Zoho Desk\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u81ea\u52d5\u5316\u3001\u5206\u6790\u6a5f\u80fd\u3092\u5099\u3048\u305f\u5805\u7262\u306a\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/td><\/tr>
\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/td>Zendesk\u306f\u3001\u300c\u30c8\u30ea\u30ac\u30fc\u300d\u3068\u300c\u81ea\u52d5\u5316\u300d\u6a5f\u80fd\u3092\u901a\u3058\u3066\u3001\u5f37\u529b\u306a\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u53cd\u5fa9\u7684\u306a\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3057\u305f\u308a\u3001\u901a\u77e5\u3092\u9001\u4fe1\u3057\u305f\u308a\u3001\u7279\u5b9a\u306e\u6761\u4ef6\u306b\u57fa\u3065\u3044\u3066\u4e8b\u524d\u5b9a\u7fa9\u3055\u308c\u305f\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u8a2d\u5b9a\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u3001\u6642\u9593\u306e\u7bc0\u7d04\u3068\u52b9\u7387\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.
<\/td>		Zoho Desk\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u300c\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u300d\u6a5f\u80fd\u3092\u901a\u3058\u3066\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u624b\u9806\u306b\u6cbf\u3063\u3066\u8a98\u5c0e\u3059\u308b\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002.
<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081\uff1aZendesk<\/h3>\n\n\n\n

\u305d\u306e\u4ed6\u306e\u6bd4\u8f03\u6307\u6a19<\/h2>\n\n\n\n

\u72ec\u81ea\u306e\u6a5f\u80fd<\/h3>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af <\/strong><\/p>\n\n\n\n

Zendesk stands out with its extensive marketplace of third-party integrations and extensions, allowing businesses to extend the platform’s functionality. It also offers a chatbot feature called “Answer Bot<\/a>,” which leverages AI<\/strong> to provide automated responses to customer queries, improving response times.<\/p>\n\n\n\n

Zoho Desk<\/strong><\/p>\n\n\n\n

Zoho\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001CRM\u3001\u30c7\u30b9\u30af\u3001\u5206\u6790\u30c4\u30fc\u30eb\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u7d71\u5408\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3067\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u69cb\u7bc9\u3055\u308c\u3001\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002Zoho Desk\u306f\u307e\u305f\u3001 AI powered chatbot named Zia<\/strong><\/a>.<\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Tie. Both have unique and useful features that can serve businesses in various ways<\/p>\n\n\n\n

\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n

When considering helpdesk solutions like Zendesk and Zoho Desk, understanding the pricing models and plans is crucial to make an informed decision. Let’s compare the pricing structures of both platforms, evaluate their value for money and scalability, and analyze any additional costs or hidden charges that may be associated with each platform.<\/p>\n\n\n\n

\u4fa1\u683c<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>Zoho Desk<\/th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead>
\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><\/tr>
\u4fa1\u683c\u5e2f\u306e\u6570<\/td>4 (Suite Team, Growth, Professional, Enterprise)<\/td>3 (Standard, Professional, Enterprise)<\/td>3\uff08\u30b9\u30bf\u30fc\u30bf\u30fc\u3001\u30d7\u30e9\u30b9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09<\/td><\/tr>
\u8a66\u7528\u671f\u9593<\/td>14\u65e5\u9593<\/td>15\u65e5\u9593<\/td>7\u65e5\u9593<\/td><\/tr>
\u7121\u6599\u30d7\u30e9\u30f3\u3042\u308a<\/td>\u3044\u3044\u3048<\/td>\u3044\u3044\u3048<\/td>\u3044\u3044\u3048<\/td><\/tr>
\u6700\u3082\u4f4e\u4fa1\u683c\u306a\u6709\u6599\u30d7\u30e9\u30f3<\/td>$55\/agent\/month billed annually (Suite Team)<\/td>$14\/user\/month billed annually (Standard<\/td>$25\/month billed annually (Starter)<\/td><\/tr>
\u6700\u3082\u9ad8\u984d\u306a\u516c\u958b\u30d7\u30e9\u30f3<\/td>$149\/agent\/month billed monthly (Suite Professional)<\/td>$50\/user\/month billed monthly (Enterprise)<\/td>$49\/month billed annually (Plus)<\/td><\/tr>
\u30ab\u30b9\u30bf\u30e0\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4fa1\u683c\u8a2d\u5b9a<\/td>\u306f\u3044<\/td>\u3044\u3044\u3048<\/td>\u3044\u3044\u3048<\/td><\/tr>
\u5e74\u9593\u8acb\u6c42\u5272\u5f15<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td><\/tr>
\u30a2\u30c9\u30aa\u30f3\uff0f\u7d71\u5408\u6599\u91d1<\/td>\u8ffd\u52a0\u8cbb\u7528<\/td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td><\/tr>
\u30b3\u30b9\u30c8\u8a55\u4fa1\u306e\u5bb9\u6613\u3055<\/td>\u7c21\u5358<\/td>\u7c21\u5358<\/td>\u7c21\u5358<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

If your business is on a tight budget, a Zoho Desk alternative or Zendesk<\/a> alternative worth considering is \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>. \u5f7c\u3089\u306f\u63d0\u4f9b\u3059\u308b \u30b7\u30f3\u30d7\u30eb\u306a\u6599\u91d1\u30d7\u30e9\u30f3<\/a> tailored to accommodate various business needs. With just two options to select from, it simplifies the decision-making process for business owners. Opt for the plan that aligns with your support needs and budget, whether you operate as a small team or a burgeoning enterprise.<\/p>\n\n\n\n

\u30b9\u30bf\u30fc\u30bf\u30fc<\/td>$25\/\u6708\uff084\u5e2d\uff09<\/td><\/tr>
\u30d7\u30e9\u30b9<\/td>$85\/\u6708\uff0810\u5e2d\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Zoho Desk<\/p>\n\n\n\n

\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u62e1\u5f35\u6027<\/h3>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af <\/strong><\/p>\n\n\n\n

Zendesk’s pricing tiers offer increasing levels of features and capabilities, allowing businesses to scale their support operations as they grow. The higher-tier plans provide advanced functionalities like chatbots, \u77e5\u8b58\u30d9\u30fc\u30b9<\/a> customization, and performance dashboards, which can deliver added value for businesses seeking advanced support capabilities.<\/p>\n\n\n\n

Zoho Desk<\/strong><\/p>\n\n\n\n

Zoho Desk \u306e\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u62e1\u5f35\u6027\u3082\u5099\u3048\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5408\u308f\u305b\u3066\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002 \u7d71\u5408\u3055\u308c\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8<\/a>, Zoho\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u7d71\u5408\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3001\u4ed8\u52a0\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>\u30bc\u30f3\u30c7\u30b9\u30af<\/p>\n\n\n\n

\u8ffd\u52a0\u8cbb\u7528\u3068\u96a0\u308c\u305f\u6599\u91d1<\/h3>\n\n\n\n

When evaluating helpdesk solutions such as Zendesk and Zoho Desk, it is essential to grasp the pricing models and plans to ensure an informed choice. Let’s examine the pricing structures of both platforms, assess their cost-effectiveness and scalability, and scrutinize any potential extra expenses or undisclosed fees associated with each platform.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af <\/strong><\/p>\n\n\n\n

Zendesk’s pricing is relatively straightforward, with a per-agent per-month model. However, it’s essential to be aware of potential additional costs that might arise. Some of these costs could include:<\/p>\n\n\n\n