{"id":34264,"date":"2024-02-19T13:11:11","date_gmt":"2024-02-19T10:11:11","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34264"},"modified":"2025-09-28T16:22:40","modified_gmt":"2025-09-28T13:22:40","slug":"zendesk-vs-gorgias","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/zendesk-vs-gorgias\/","title":{"rendered":"Zendesk vs Gorgias\uff1ae\u30b3\u30de\u30fc\u30b9\u306b\u6700\u9069\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2"},"content":{"rendered":"

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong>, \u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5143\u7956\u3067\u3042\u308b \u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u6a5f\u80fd\u3092\u8a70\u3081\u8fbc\u3093\u3067\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u306e\u8907\u96d1\u3055\u3086\u3048\u306b\u3057\u3070\u3057\u3070\u6279\u5224\u3055\u308c\u308b\u3002\u307e\u3055\u306b\u300c\u512a\u308c\u305f\u6a5f\u80fd\u306b\u306f\u5927\u304d\u306a\u8907\u96d1\u3055\u304c\u4f34\u3046\u300d\u3068\u3044\u3046\u5178\u578b\u7684\u306a\u4f8b\u3068\u8a00\u3048\u308b\u3060\u308d\u3046\u3002\u2018<\/p>\n\n\n\n

\u30ea\u30f3\u30b0\u306e\u53cd\u5bfe\u5074\u3067\u306f\u3001, \u30b4\u30eb\u30ae\u30a2\u30b9<\/strong> steps into the spotlight as a customer service software for eCommerce and DTC brands.<\/p>\n\n\n\n

As these platforms go head-to-head, we’ll dissect their strengths, delve into their unique AI-powered capabilities, and help you determine which one holds the key to elevating your customer support and engagement strategies. So, get ready for an insightful journey through the landscapes of Zendesk and Gorgias, where support excellence converges with AI innovation.<\/p>\n\n\n\n

\u7c21\u5358\u306a\u30e1\u30e2\uff1a<\/strong> If you are a startup or SMB, Zendesk or Gorgias might not be a good fit for you. Check out \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a>, \u3053\u308c\u306f\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b\u5f53\u793e\u306e\u898b\u89e3\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk vs Gorgias: Help Desk Software for Ecommerce at a glance<\/h2>\n\n\n\n
\u57fa\u6e96<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>\u30b4\u30eb\u30ae\u30a2\u30b9<\/th><\/tr><\/thead>
\u8a55\u4fa1<\/td>4.3\/5<\/td>4.6\/5<\/td><\/tr>
\u30cb\u30c3\u30c1<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td><\/tr>
\u958b\u59cb\u4fa1\u683c<\/td>$55<\/td>$50<\/td><\/tr>
\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/td>30 days<\/td>7\u65e5\u9593<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Zendesk\u306e\u6982\u8981<\/h3>\n\n\n
\n
\"Zendesk\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\"<\/figure>\n<\/div>\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/a><\/strong> is your trusted ally in customer service<\/a>. Designed for all kinds of businesses, from small startups to giant enterprises, it’s the secret weapon that keeps customers happy<\/a>.<\/p>\n\n\n\n

With Zendesk, customer questions are a breeze to handle. You get a dashboard that makes creating, tracking, and organizing tickets super easy. It’s like your customer support command center.<\/p>\n\n\n\n

Zendesk lets you chat with customers through email, chat, social media, or even over the phone. So, no matter where your customers are, you’re there too.<\/p>\n\n\n\n

Airbnb\u3084Shopify\u3068\u3044\u3063\u305f\u5927\u624b\u4f01\u696d\u3082\u65e2\u306bZendesk\u3092\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u308b\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u3059\u3050\u305d\u3070\u306b\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk also plays well with others. It can team up with tools like Salesforce and \u30b9\u30e9\u30c3\u30af<\/a>, so everything runs smoothly.<\/p>\n\n\n\n

\u3064\u307e\u308a\u3001\u3042\u306a\u305f\u304c\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3067\u3042\u308d\u3046\u3068\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u5de8\u5927\u4f01\u696d\u3067\u3042\u308d\u3046\u3068\u3001Zendesk\u306f\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3067\u3042\u306a\u305f\u3092\u652f\u3048\u307e\u3059\u3002.<\/p>\n\n\n\n

\u30b4\u30eb\u30ae\u30a2\u30b9\u306e\u6982\u8981<\/h3>\n\n\n
\n
\"Gorgias\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306e\u56f3\u89e3\u3001CRM\u7d71\u5408\u3001e\u30b3\u30de\u30fc\u30b9\u5411\u3051AI\u642d\u8f09\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3001\u5bfe\u8a71\u578bAI\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002.\"<\/figure>\n<\/div>\n\n\n

\u3054\u7d39\u4ecb\u3057\u307e\u3059 \u30b4\u30eb\u30ae\u30a2\u30b9<\/strong>, your ultimate customer support software for eCommerce and DTC brands. This game-changing platform harnesses the power of artificial intelligence (AI) to revolutionize customer interactions<\/a>. It’s all about simplifying support processes and elevating the customer journey.<\/p>\n\n\n\n

Gorgias\u3092\u4f7f\u3048\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u9a5a\u304f\u307b\u3069\u7c21\u5358\u306b\u306a\u308a\u307e\u3059\u3002\u5b9a\u578b\u696d\u52d9\u306f\u81ea\u52d5\u5316\u3055\u308c\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u304c\u5f53\u305f\u308a\u524d\u306b\u306a\u308a\u307e\u3059\u3002. <\/p>\n\n\n\n

AI\u304c\u4e2d\u5fc3\u7684\u306a\u5f79\u5272\u3092\u62c5\u3044\u3001\u3088\u304f\u3042\u308b\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u5fdc\u7b54\u6642\u9593\u3092\u5927\u5e45\u306b\u77ed\u7e2e\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306b\u53d6\u308a\u7d44\u3080\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u52b9\u7387\u6027\u304c\u5411\u4e0a\u3057\u3001\u9867\u5ba2\u306f\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n

\u3057\u304b\u3057\u3001\u3053\u3053\u304c\u91cd\u8981\u306a\u70b9\u3067\u3059\u3002Gorgias\u306fShopify\u306e\u3088\u3046\u306ae\u30b3\u30de\u30fc\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3067\u304d\u308b\u305f\u3081\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u696d\u8005\u306b\u3068\u3063\u3066\u6700\u826f\u306e\u9078\u629e\u80a2\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n

It consolidates customer data from various touch points, enabling tailor-made interactions and recommendations that take the customer experience to a whole new level.<\/p>\n\n\n\n

\u7c21\u5358\u306b\u8a00\u3046\u3068\u3001Gorgias\u306fe\u30b3\u30de\u30fc\u30b9\u4f01\u696d\u5411\u3051\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3042\u308a\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u3068\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3001\u305d\u3057\u3066\u5805\u7262\u306a\u7d71\u5408\u6a5f\u80fd\u3092\u517c\u306d\u5099\u3048\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n

It empowers businesses of all sizes to deliver exceptional support<\/a>, supercharge productivity, and cultivate enduring customer relationships. <\/p>\n\n\n\n

\u3042\u306a\u305f\u304c\u5c0f\u898f\u6a21\u306ae\u30b3\u30de\u30fc\u30b9\u30d6\u30c6\u30a3\u30c3\u30af\u3067\u3042\u308d\u3046\u3068\u3001DTC\uff08\u6d88\u8cbb\u8005\u76f4\u8ca9\uff09\u5206\u91ce\u306e\u5927\u624b\u4f01\u696d\u3067\u3042\u308d\u3046\u3068\u3001Gorgias\u306f\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3051\u308b\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u308a\u65b9\u3092\u518d\u5b9a\u7fa9\u3057\u3001\u5353\u8d8a\u6027\u306e\u65b0\u305f\u306a\u57fa\u6e96\u3092\u6253\u3061\u7acb\u3066\u308b\u6e96\u5099\u304c\u3067\u304d\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n

\u6bd4\u8f03\u5206\u6790\uff1a\u4e3b\u306a\u7279\u5fb4\u3068\u6a5f\u80fd<\/h2>\n\n\n\n

When comparing Zendesk and Gorgias, evaluating their core features and functionalities is essential to determine which platform best suits your organization’s customer support needs. Let’s explore how Zendesk and Gorgias stack up in terms of basic functionalities required by helpdesk software. <\/p>\n\n\n\n

\u7279\u5fb4<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>\u30b4\u30eb\u30ae\u30a2\u30b9<\/th><\/tr><\/thead>
\u7d71\u5408<\/td>Zendesk\u306f\u3001Salesforce\u3001HubSpot\u3001Google Workspace\u306a\u3069\u30011,000\u4ee5\u4e0a\u306e\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Gorgias\u306f\u3001Shopify\u3001Magento\u3001BigCommerce\u306a\u3069\u30011,000\u4ee5\u4e0a\u306e\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002
<\/td><\/tr>
\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td>Zendesk\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u3092\u81ea\u5206\u3067\u89e3\u6c7a\u3057\u305f\u308a\u3067\u304d\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Gorgias\u306f\u3001\u9867\u5ba2\u304c\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u7b54\u3048\u308b\u306e\u306b\u5f79\u7acb\u3064\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u578b\u306e\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td>Zendesk offers live chat for customer support agents to communicate with customers in real-time<\/td>Gorgias\u306f\u3001\u9867\u5ba2\u3068\u306e\u5373\u6642\u3084\u308a\u53d6\u308a\u3092\u53ef\u80fd\u306b\u3059\u308b\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u5831\u544a<\/td>Zendesk offers a variety of reports that help businesses track customer support metrics, such as ticket volume, response time, and customer satisfaction<\/td>Gorgias\u306f\u3001\u6ce8\u6587\u91cf\u3084\u53ce\u76ca\u306a\u3069\u306ee\u30b3\u30de\u30fc\u30b9\u56fa\u6709\u306e\u6307\u6a19\u3092\u542b\u3080\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u305f\u3081\u306e\u3055\u307e\u3056\u307e\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td>Zendesk\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Gorgias\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
AI<\/td>Zendesk’s AI chatbots are powered by Answer Bot, Zendesk’s own AI technology. Answer Bot can understand and answer common customer queries using your knowledge base. Answer Bot can also be used to create custom chatbots that can answer specific customer questions or provide support for specific products or services<\/td>Gorgias\u306f\u72ec\u81ea\u306eAI\u6280\u8853\u3092\u642d\u8f09\u3057\u3066\u3044\u307e\u3059\u3002Gorgias\u306f\u3001\u81ea\u52d5\u5fdc\u7b54\u3001\u30b9\u30d1\u30e0\u691c\u51fa\u3001\u30de\u30af\u30ed\u63d0\u6848\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3001\u30c7\u30fc\u30bf\u5206\u6790\u306bAI\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u3001\u3088\u308a\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u3001\u3088\u308a\u512a\u308c\u305f\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u30c7\u30fc\u30bf\u99c6\u52d5\u578b\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002\u30eb\u30fc\u30eb\u30d9\u30fc\u30b9\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u63a1\u7528\u3057\u3066\u3044\u307e\u3059\u3002.<\/td><\/tr>
\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td>Zendesk\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>Gorgias\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/td>Zendesk excels in ticket management, providing a user-friendly interface for creating, tracking, and organizing customer tickets. Its customizable ticketing system allows agents to prioritize and assign tickets efficiently, ensuring timely responses and resolutions<\/td>\u9867\u5ba2\u30c1\u30b1\u30c3\u30c8\u306e\u4f5c\u6210\u3001\u8ffd\u8de1\u3001\u6574\u7406\u306e\u305f\u3081\u306e\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u52a0\u3048\u3001\u6ce8\u6587\u7ba1\u7406\u3084\u8fd4\u54c1\u7ba1\u7406\u306a\u3069\u3001e\u30b3\u30de\u30fc\u30b9\u30d3\u30b8\u30cd\u30b9\u5411\u3051\u306e\u8ffd\u52a0\u6a5f\u80fd\u3082\u5099\u3048\u3066\u3044\u307e\u3059\u3002<\/td><\/tr>
\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/td>Zendesk offers powerful automation capabilities through its “Triggers” and “Automation” features. These allow businesses to automate repetitive tasks, send notifications, and set predefined actions based on specified conditions, saving time and improving efficiency
<\/td>		Gorgias automates repetitive tasks, routes tickets to the appropriate agents, manages SLAs, and sending personalized messages to customers. Gorgias also offers several eCommerce-specific automations, such as abandoned cart recovery, post-purchase follow-up, and order status updates. By automating these tasks, Gorgias can help businesses save time, improve efficiency, and provide better customer service.
<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Our pick: Zendesk. <\/h3>\n\n\n\n

\u305d\u306e\u4ed6\u306e\u6bd4\u8f03\u6307\u6a19<\/h2>\n\n\n\n

\u72ec\u81ea\u306e\u6a5f\u80fd<\/h3>\n\n\n\n

When considering Zendesk and Gorgias, it’s essential to highlight their unique features and how they cater to different aspects of business operations.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk impresses with its rich marketplace of third-party integrations and extensions. This feature allows businesses to tailor the platform to their needs, extending its functionality to address various requirements. What sets Zendesk apart is its AI-powered chatbot, “Answer Bot<\/a><\/strong>,” which can efficiently respond to customer inquiries, enhancing response times and automating certain support processes.<\/p>\n\n\n\n

\u30b4\u30eb\u30ae\u30a2\u30b9<\/strong><\/p>\n\n\n\n

Gorgias\u306f\u3001\u52b9\u7387\u7684\u306ae\u30b3\u30de\u30fc\u30b9\u30b5\u30dd\u30fc\u30c8\u3092\u5c02\u9580\u3068\u3057\u3066\u304a\u308a\u3001Shopify\u3001Magento\u3001BigCommerce\u3068\u3044\u3063\u305f\u4e3b\u8981\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u5c0f\u58f2\u30d3\u30b8\u30cd\u30b9\u306e\u52b9\u7387\u5316\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u9ad8\u5ea6\u306a\u81ea\u52d5\u5316\u306b\u512a\u308c\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u53cd\u5fa9\u4f5c\u696d\u3092\u81ea\u52d5\u5316\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u305f\u5fdc\u7b54\u306b\u3088\u3063\u3066\u9867\u5ba2\u304b\u3089\u306e\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3067\u3001\u6700\u7d42\u7684\u306b\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Gorgias. Better integrated AI functionality.<\/p>\n\n\n\n

\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n

When considering helpdesk solutions like Zendesk and Gorgias, understanding the pricing models and plans is crucial to make an informed decision. Let’s compare the pricing structures of both platforms, evaluate their value for money and scalability, and analyze any additional costs or hidden charges that may be associated with each platform.<\/p>\n\n\n\n

\u4fa1\u683c<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>\u30b4\u30eb\u30ae\u30a2\u30b9<\/th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead>
\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td>Per month plans<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><\/tr>
\u4fa1\u683c\u5e2f\u306e\u6570<\/td>4 (Suite Team, Growth, Professional, Enterprise)<\/td>4 (Starter, Basic, Pro, Advanced)<\/td>3\uff08\u30b9\u30bf\u30fc\u30bf\u30fc\u3001\u30d7\u30e9\u30b9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09<\/td><\/tr>
\u8a66\u7528\u671f\u9593<\/td>14\u65e5\u9593<\/td>7\u65e5\u9593<\/td>7\u65e5\u9593<\/td><\/tr>
\u7121\u6599\u30d7\u30e9\u30f3\u3042\u308a<\/td>\u3044\u3044\u3048<\/td>\u3044\u3044\u3048<\/td>\u3044\u3044\u3048<\/td><\/tr>
\u6700\u3082\u4f4e\u4fa1\u683c\u306a\u6709\u6599\u30d7\u30e9\u30f3<\/td>$55\/agent\/month billed annually (Suite Team)<\/td>$50\/month billed annually (Basic)<\/td>$25\/month billed annually (Starter)<\/td><\/tr>
\u6700\u3082\u9ad8\u984d\u306a\u516c\u958b\u30d7\u30e9\u30f3<\/td>$149\/agent\/month billed monthly (Suite Professional)<\/td>$750\/month billed annually (Advanced)<\/td>$49\/month billed annually (Plus)<\/td><\/tr>
\u30ab\u30b9\u30bf\u30e0\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4fa1\u683c\u8a2d\u5b9a<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td>\u3044\u3044\u3048<\/td><\/tr>
\u5e74\u9593\u8acb\u6c42\u5272\u5f15<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td><\/tr>
\u30a2\u30c9\u30aa\u30f3\uff0f\u7d71\u5408\u6599\u91d1<\/td>\u8ffd\u52a0\u8cbb\u7528<\/td>\u8ffd\u52a0\u8cbb\u7528<\/td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td><\/tr>
\u30b3\u30b9\u30c8\u8a55\u4fa1\u306e\u5bb9\u6613\u3055<\/td>\u7c21\u5358<\/td>\u96e3\u3057\u3044<\/td>\u7c21\u5358<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

If money is limited for your business, a help desk that can be a Gorgias alternative or a Zendesk alternative is \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>. \u5f7c\u3089\u306f\u63d0\u4f9b\u3059\u308b \u5206\u304b\u308a\u3084\u3059\u3044\u6599\u91d1\u30d7\u30e9\u30f3<\/a> \u591a\u69d8\u306a\u4f01\u696d\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9078\u629e\u80a2\u306f\u308f\u305a\u304b2\u3064\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d4c\u55b6\u8005\u306f\u4fa1\u683c\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u3088\u308a\u7c21\u5358\u306b\u5224\u65ad\u3067\u304d\u307e\u3059\u3002\u5c0f\u898f\u6a21\u30c1\u30fc\u30e0\u3067\u3082\u6210\u9577\u4f01\u696d\u3067\u3082\u3001\u30b5\u30dd\u30fc\u30c8\u8981\u4ef6\u3068\u4e88\u7b97\u306b\u5408\u3063\u305f\u30d7\u30e9\u30f3\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002. <\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Gorgias. Better priced compared to Zendesk.<\/p>\n\n\n\n

\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u62e1\u5f35\u6027<\/h3>\n\n\n\n

\u3044\u3064 choosing a helpdesk<\/a> and project management solution for your business, assessing the platform’s value for money and scalability is paramount. Let’s compare Zendesk and Gorgias in terms of how they handle these crucial aspects, helping you make an informed decision.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk offers a tiered pricing structure that caters to businesses of all sizes and growth stages. This approach allows you to start with a plan that suits your current needs and then scale up as your business expands. This flexibility is especially beneficial for startups and small businesses looking to manage costs effectively.<\/p>\n\n\n\n

As you move up Zendesk’s pricing tiers, you gain access to advanced functionalities such as chatbots, customizable knowledge bases, and performance dashboards. These features can significantly enhance the value for businesses seeking to provide top-tier support to their customers. The ability to customize your support tools ensures that you’re only paying for the features that align with your specific requirements, making Zendesk a cost-effective choice.<\/p>\n\n\n\n

\u30b4\u30eb\u30ae\u30a2\u30b9<\/strong><\/p>\n\n\n\n

Gorgias\u3082\u307e\u305f\u3001\u3055\u307e\u3056\u307e\u306a\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u3092\u6301\u3064\u4f01\u696d\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3001\u62e1\u5f35\u6027\u306e\u9ad8\u3044\u6599\u91d1\u4f53\u7cfb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u3001\u4f01\u696d\u306e\u6210\u9577\u6bb5\u968e\u306b\u5fdc\u3058\u3066\u4fa1\u5024\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u73fe\u5728\u306e\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u30d7\u30e9\u30f3\u3092\u9078\u629e\u3067\u304d\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u767a\u5c55\u306b\u5408\u308f\u305b\u3066\u67d4\u8edf\u306b\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002.<\/p>\n\n\n\n

\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9762\u3067\u306f\u3001Gorgias\u306fe\u30b3\u30de\u30fc\u30b9\u4f01\u696d\u306e\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u6700\u9069\u5316\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u30b9\u30de\u30fc\u30c8\u30de\u30af\u30ed\u3084\u81ea\u52d5\u5fdc\u7b54\u306a\u3069\u306eAI\u3092\u6d3b\u7528\u3057\u305f\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u306e\u6642\u9593\u3068\u30ea\u30bd\u30fc\u30b9\u3092\u5927\u5e45\u306b\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002Gorgias\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u5316\u3068\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u5411\u4e0a\u3092\u901a\u3058\u3066\u3001\u9b45\u529b\u7684\u306a\u6295\u8cc7\u5bfe\u52b9\u679c\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Zendesk. Has better pricing.<\/p>\n\n\n\n

\u8ffd\u52a0\u8cbb\u7528\u3068\u96a0\u308c\u305f\u6599\u91d1<\/h3>\n\n\n\n

When selecting a helpdesk or project management platform, it’s crucial to consider the base pricing and any potential additional costs<\/a> and hidden charges that may impact your budget. Let’s delve into how Zendesk and Gorgias handle these aspects.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk’s pricing is relatively straightforward, with a per-agent per-month model. However, it’s essential to be aware of potential additional costs that might arise. Some of these costs could include:<\/p>\n\n\n\n