{"id":34248,"date":"2024-02-14T17:19:04","date_gmt":"2024-02-14T14:19:04","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34248"},"modified":"2025-09-28T16:23:22","modified_gmt":"2025-09-28T13:23:22","slug":"zendesk-vs-jira-service-management","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/zendesk-vs-jira-service-management\/","title":{"rendered":"Zendesk vs JIRA \u30b5\u30fc\u30d3\u30b9\u7ba1\u7406\uff1a\u5fb9\u5e95\u5206\u6790"},"content":{"rendered":"

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong>, \u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u5143\u7956\u3067\u3042\u308b \u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u5fc5\u8981\u306a\u3042\u3089\u3086\u308b\u6a5f\u80fd\u3092\u8a70\u3081\u8fbc\u3093\u3067\u3044\u308b\u3082\u306e\u306e\u3001\u305d\u306e\u8907\u96d1\u3055\u3086\u3048\u306b\u3057\u3070\u3057\u3070\u6279\u5224\u3055\u308c\u308b\u3002\u307e\u3055\u306b\u300c\u512a\u308c\u305f\u6a5f\u80fd\u306b\u306f\u5927\u304d\u306a\u8907\u96d1\u3055\u304c\u4f34\u3046\u300d\u3068\u3044\u3046\u5178\u578b\u7684\u306a\u4f8b\u3068\u8a00\u3048\u308b\u3060\u308d\u3046\u3002\u2018<\/p>\n\n\n\n

On the other hand, JIRA <\/strong>is the OG of enterprise project and issue management software. NASA uses JIRA Service Management to land rockets on Mars!<\/p>\n\n\n\n

They have a product called JIRA Service Management<\/strong>, and today, we will compare two enterprise customer support software.<\/p>\n\n\n\n

As these platforms square off, we’ll explore their strengths, unique capabilities, and which one might be your key to enhanced productivity and success. So, fasten your seatbelts as we embark on a journey through Zendesk and JIRA Service Management, where support excellence meets project mastery.<\/p>\n\n\n\n

\u7c21\u5358\u306a\u30e1\u30e2\uff1a<\/strong> If you are a startup or SMB, Zendesk or JIRA might not be a good fit for you. Check out \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a>, \u3053\u308c\u306f\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b\u5f53\u793e\u306e\u898b\u89e3\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk vs Jira at a glance<\/h2>\n\n\n\n
\u57fa\u6e96<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>Jira<\/th><\/tr><\/thead>
\u8a55\u4fa1<\/td>4.3\/5<\/td>4.2\/5<\/td><\/tr>
\u30cb\u30c3\u30c1<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td>\u4e2d\u5c0f\u4f01\u696d<\/td><\/tr>
\u958b\u59cb\u4fa1\u683c<\/td>$55<\/td>$77.50<\/td><\/tr>
\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/td>30 days<\/td>7\u65e5\u9593<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Zendesk\u306e\u6982\u8981<\/h2>\n\n\n
\n
\"Zendesk<\/figure>\n<\/div>\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong> \u306f\u3001\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u304a\u3051\u308b\u983c\u308c\u308b\u5473\u65b9\u3067\u3059\u3002\u5c0f\u898f\u6a21\u306a\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u304b\u3089\u5de8\u5927\u4f01\u696d\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u30d3\u30b8\u30cd\u30b9\u5411\u3051\u306b\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u79d8\u5bc6\u5175\u5668\u3067\u3059\u3002.<\/p>\n\n\n\n

With Zendesk, customer questions are a breeze to handle. You get a dashboard that makes creating, tracking, and organizing tickets super easy. It’s like your customer support command center.<\/p>\n\n\n\n

Zendesk lets you chat with customers through email, chat, social media, or even over the phone. So, no matter where your customers are, you’re there too.<\/p>\n\n\n\n

Airbnb\u3084Shopify\u3068\u3044\u3063\u305f\u5927\u624b\u4f01\u696d\u3082\u65e2\u306bZendesk\u3092\u4fe1\u983c\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u308b\u3067\u30b0\u30ed\u30fc\u30d0\u30eb\u306a\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u3059\u3050\u305d\u3070\u306b\u3044\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002.<\/p>\n\n\n\n

Zendesk\u306f\u4ed6\u306e\u30c4\u30fc\u30eb\u3068\u306e\u9023\u643a\u3082\u5f97\u610f\u3067\u3059\u3002Salesforce\u3084Slack\u3068\u3044\u3063\u305f\u30c4\u30fc\u30eb\u3068\u9023\u643a\u3067\u304d\u308b\u305f\u3081\u3001\u3059\u3079\u3066\u304c\u30b9\u30e0\u30fc\u30ba\u306b\u52d5\u4f5c\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n

So, whether you’re a startup or a global giant, Zendesk’s got your back for top-notch customer support<\/a>.<\/p>\n\n\n\n

Overview of JIRA Service Management<\/h2>\n\n\n
\n
\"Jira<\/figure>\n<\/div>\n\n\n

JIRA Service Management<\/strong>, developed by Atlassian, is a versatile project management and issue-tracking software trusted by teams across diverse industries. It excels in efficient issue tracking, allowing teams to create, assign, and prioritize tasks seamlessly.<\/p>\n\n\n\n

What does JIRA Service Management stand for? It was named after GoJIRA Service Management. Inspired by one of the names of the debugging tools used during development, Bugzilla, JIRA Service Management was born!<\/p>\n\n\n\n

JIRA Service Management is renowned for its agile project management capabilities, supporting methodologies like Scrum and Kanban. Its customizable workflows empower teams to define unique processes while reporting<\/a> and dashboards provide valuable insights for decision-making.<\/p>\n\n\n\n

JIRA Service Management flexibility extends to integrations with a wide range of tools, ensuring seamless collaboration. It offers multiple deployment options, robust security features, and automation capabilities to enhance efficiency. In addition, JIRA Service Management’s roadmap feature aids in long-term project planning, and the Atlassian Marketplace provides various apps to extend functionality.<\/p>\n\n\n\n

In summary, JIRA Service Management equips teams with a powerful suite of features to streamline project management and collaboration. It is a go-to choice for software development, marketing, and beyond industries.<\/p>\n\n\n\n

\u6bd4\u8f03\u5206\u6790\uff1a\u4e3b\u306a\u7279\u5fb4\u3068\u6a5f\u80fd<\/h2>\n\n\n\n

When comparing Zendesk and JIRA Service Management, evaluating their core features and functionalities is essential to determine which platform best suits your organization’s customer support needs. Let’s explore how Zendesk and JIRA Service Management stack up in terms of basic functionalities required by helpdesk software. <\/p>\n\n\n\n

\u7279\u5fb4<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>JIRA Service Management<\/th><\/tr><\/thead>
\u7d71\u5408<\/td>Zendesk\u306f\u3001Salesforce\u3001HubSpot\u3001Google Workspace\u306a\u3069\u30011,000\u4ee5\u4e0a\u306e\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3057\u3066\u3044\u307e\u3059\u3002<\/td>JIRA Service Management integrates with over 5700 apps, including Slack, Confluence, and Trello<\/td><\/tr>
\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td>Zendesk\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u3092\u81ea\u5206\u3067\u89e3\u6c7a\u3057\u305f\u308a\u3067\u304d\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>JIRA Service Management also offer a self-service portal similar to most helpdesk software<\/td><\/tr>
\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td>Zendesk\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>JIRA Service Management offers it\u2019s live chat in the form of an integration available in the atlassian marketplace called Q chat which can be integrated in both websites and customer service portals <\/td><\/tr>
\u5831\u544a<\/td>Zendesk offers a variety of reports that help businesses track customer support metrics, such as ticket volume, response time, and customer satisfaction<\/td>JIRA Service Management offers a variety of reports that help businesses track project management metrics, such as sprint velocity, task completion rate, and time spent on tasks<\/td><\/tr>
\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td>Zendesk\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>JIRA Service Management offers a mobile app for both iOS and Android<\/td><\/tr>
AI<\/td>Zendesk\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001Zendesk\u72ec\u81ea\u306eAI\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u3042\u308bAnswer Bot\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002Answer Bot\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u4e00\u822c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u4f7f\u7528\u3057\u3066\u56de\u7b54\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002Answer Bot\u306f\u3001\u7279\u5b9a\u306e\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u7b54\u3048\u305f\u308a\u3001\u7279\u5b9a\u306e\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3059\u308b\u30ab\u30b9\u30bf\u30e0\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u4f5c\u6210\u3059\u308b\u305f\u3081\u306b\u3082\u4f7f\u7528\u3067\u304d\u307e\u3059\u3002<\/td>JIRA Service Management has a virtual assistant powered by Atlassian Intelligence, which is a powerful generative AI equipped with a best-in-class Natural Language Processing engine. It assists agents and customers alike with lightning fast conversational customer support <\/td><\/tr>
\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td>Zendesk\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td>JIRA Service Management offers 24\/7 customer support via email and chat<\/td><\/tr>
\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/td>Zendesk excels in ticket management, providing a user-friendly interface for creating, tracking, and organizing customer tickets. Its customizable ticketing system allows agents to prioritize and assign tickets efficiently, ensuring timely responses and resolutions<\/td>JIRA Service Management is a project management tool that also offers ticket management features. Its ticket management system is not as robust as Zendesk’s, but it can be used to track and manage issues related to projects<\/td><\/tr>
\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/td>Zendesk’s automation is more customer support-centric. Zendesk offers powerful automation capabilities through its “Triggers” and “Automation” features. These allow businesses to automate repetitive tasks, send notifications, and set predefined actions based on specified conditions, saving time and improving efficiency.<\/td>JIRA Service Management’s automation capabilities are tailored to project management, software development, and workflow optimization, making it ideal for these purposes
<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081\uff1aZendesk<\/h3>\n\n\n\n

\u305d\u306e\u4ed6\u306e\u6bd4\u8f03\u6307\u6a19<\/h2>\n\n\n\n

\u72ec\u81ea\u306e\u6a5f\u80fd<\/h3>\n\n\n\n

When considering Zendesk and JIRA Service Management, it’s essential to highlight their unique features and how they cater to different aspects of business operations.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk impresses with its rich marketplace of third-party integrations and extensions. This feature allows businesses to tailor the platform to their specific needs, extending its functionality to address various requirements. What sets Zendesk apart is its AI-powered chatbot, “Answer Bot<\/strong>,” which can efficiently respond to customer inquiries, enhancing response times and automating certain support processes.<\/p>\n\n\n\n

JIRA Service Management<\/strong><\/p>\n\n\n\n

In contrast, JIRA Service Management shines in the realm of project and issue tracking. While not a customer support-focused platform like Zendesk, JIRA Service Management excels in agile project management. Its strength lies in customizable workflows, ideal for teams following agile methodologies such as Scrum and Kanban. JIRA Service Management also boasts robust reporting and dashboard features for actionable insights into project progress. It uses a powerful virtual agent called JIRA Service Management virtual agent<\/strong> which is also very proficient at dealing with customer queries, cutting down on response time and automating certain support processes just like Zendesk Answer Bot.<\/p>\n\n\n\n

Both Zendesk and JIRA Service Management offer unique capabilities, but they cater to different organizational needs. Zendesk focuses on customer support, while JIRA Service Management excels in project management and collaboration. The choice between them should be based on your specific requirements and priorities, ensuring a seamless fit with your organization’s operational objectives.<\/p>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>JIRA Service Management. Their virtual agent is a powerful component when it comes to unique features.<\/p>\n\n\n\n

\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n

When considering helpdesk solutions<\/a> like Zendesk and JIRA Service Management, understanding the pricing models and plans is crucial to make an informed decision. Let’s compare the pricing structures of both platforms, evaluate their value for money and scalability, and analyze any additional costs or hidden charges that may be associated with each platform. <\/p>\n\n\n\n

\u4fa1\u683c<\/th>\u30bc\u30f3\u30c7\u30b9\u30af<\/th>JIRA <\/th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead>
\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><\/tr>
\u4fa1\u683c\u5e2f\u306e\u6570<\/td>4 (Suite Team, Growth, Professional, Enterprise)<\/td>4 (Free, Standard, Premium, Enterprise)<\/td>3\uff08\u30b9\u30bf\u30fc\u30bf\u30fc\u3001\u30d7\u30e9\u30b9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09<\/td><\/tr>
\u8a66\u7528\u671f\u9593<\/td>14\u65e5\u9593<\/td>7\u65e5\u9593<\/td>7\u65e5\u9593<\/td><\/tr>
\u7121\u6599\u30d7\u30e9\u30f3\u3042\u308a<\/td>\u3044\u3044\u3048<\/td>\u306f\u3044<\/td>\u3044\u3044\u3048<\/td><\/tr>
\u6700\u3082\u4f4e\u4fa1\u683c\u306a\u6709\u6599\u30d7\u30e9\u30f3<\/td>$55\/agent\/month billed annually (Suite Team)<\/td>$790\/user\/year<\/td>$25\/month billed annually (Starter)<\/td><\/tr>
\u6700\u3082\u9ad8\u984d\u306a\u516c\u958b\u30d7\u30e9\u30f3<\/td>$149\/agent\/month billed monthly (Suite Professional)<\/td>$1,525\/user\/year<\/td>$49\/month billed annually (Plus)<\/td><\/tr>
Enterprise Pricing<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td><\/tr>
\u5e74\u9593\u8acb\u6c42\u5272\u5f15<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td>\u306f\u3044<\/td><\/tr>
\u30a2\u30c9\u30aa\u30f3\uff0f\u7d71\u5408\u6599\u91d1<\/td>\u8ffd\u52a0\u8cbb\u7528<\/td>\u8ffd\u52a0\u8cbb\u7528<\/td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td><\/tr>
\u30b3\u30b9\u30c8\u8a55\u4fa1\u306e\u5bb9\u6613\u3055<\/td>\u7c21\u5358<\/td>\u7c21\u5358<\/td>\u7c21\u5358<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

If your business is on a tight budget, a Zendesk alternative or Jira alternative worth considering is \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>. They provide uncomplicated pricing plans<\/a> tailored to accommodate various business needs. With just two options to select from, it simplifies the decision-making process for business owners. Opt for the plan that aligns with both your support needs and budget, whether you operate as a small team or a burgeoning enterprise.<\/p>\n\n\n\n

\u30b9\u30bf\u30fc\u30bf\u30fc<\/td>$25\/\u6708\uff084\u5e2d\uff09<\/td><\/tr>
\u30d7\u30e9\u30b9<\/td>$85\/\u6708\uff0810\u5e2d\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>JIRA Service Management. Has a free plan.<\/p>\n\n\n\n

Value for Money and Scalability<\/h3>\n\n\n\n

When it comes to choosing a helpdesk and project management solution for your business, assessing the value for money and scalability of the platforms is paramount. Let’s compare Zendesk and JIRA Service Management in terms of how they handle these crucial aspects, helping you make an informed decision.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk offers a tiered pricing structure that caters to businesses of all sizes and growth stages. This approach allows you to start with a plan that suits your current needs and then scale up as your business expands. This flexibility especially benefits startups and small businesses looking to manage costs effectively.<\/p>\n\n\n\n

As you move up Zendesk’s pricing tiers, you can access advanced functionalities such as chatbots, customizable \u77e5\u8b58\u30d9\u30fc\u30b9<\/a>, and performance dashboards. These features can significantly enhance the value for businesses seeking to provide top-tier support to their customers. The ability to customize your support tools ensures that you’re only paying for the features that align with your specific requirements, making Zendesk a cost-effective choice.<\/p>\n\n\n\n

JIRA Service Management<\/strong><\/p>\n\n\n\n

JIRA Service Management employs a transparent pricing model, billing on a per-user per-month basis. This straightforward approach simplifies cost calculations and allows for easy scalability. It’s worth noting that JIRA Service Management’s integration with other Atlassian tools can enhance the overall value, as these integrations create a cohesive ecosystem for project management and collaboration.<\/p>\n\n\n\n

As your business grows, you can easily add more users to your JIRA Service Management plan, ensuring that your project management capabilities align with your expanding team. However, it’s important to consider the impact of integrated tools on pricing. Depending on the selected plan, additional features from the Atlassian suite may become available, affecting the overall cost.<\/p>\n\n\n\n

Our pick. <\/strong>Tie. Both have competitive pricing.<\/p>\n\n\n\n

\u8ffd\u52a0\u8cbb\u7528\u3068\u96a0\u308c\u305f\u6599\u91d1<\/h3>\n\n\n\n

When selecting a helpdesk or project management platform, it’s crucial to consider the base pricing and any potential additional costs and hidden charges that may impact your budget. Let’s delve into how Zendesk and JIRA Service Management handle these aspects.<\/p>\n\n\n\n

\u30bc\u30f3\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n

Zendesk’s pricing is relatively straightforward, with a per-agent per-month model. However, it’s essential to be aware of potential additional costs that might arise. Some of these costs could include:<\/p>\n\n\n\n