{"id":34238,"date":"2024-02-12T12:51:18","date_gmt":"2024-02-12T09:51:18","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34238"},"modified":"2025-11-28T10:47:13","modified_gmt":"2025-11-28T07:47:13","slug":"zoho-desk-vs-jira","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/zoho-desk-vs-jira\/","title":{"rendered":"Zoho Desk\u3068JIRA\u306e\u5fb9\u5e95\u6bd4\u8f03"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Zoho Desk <\/strong>\u306f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u304c\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u652f\u63f4\u3059\u308b\u30af\u30e9\u30a6\u30c9\u30d9\u30fc\u30b9\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3001\u81ea\u52d5\u5316\u3001\u30ec\u30dd\u30fc\u30c8\u4f5c\u6210\u3001\u5206\u6790\u306a\u3069\u3001\u5e45\u5e83\u3044\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>On the other hand, JIRA <\/strong>is the OG of enterprise project and issue management software. NASA uses JIRA Service Management to land rockets on Mars!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They have a product called <strong>JIRA Service Management<\/strong>, and today we will compare two enterprise customer support software.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As these platforms square off, we&#8217;ll explore their strengths, unique capabilities, and which one might be your key to enhanced productivity and success. So, fasten your seatbelts as we embark on a journey through the realms of Zoho Desk and JIRA Service Management, where support excellence meets project mastery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u7c21\u5358\u306a\u30e1\u30e2\uff1a<\/strong> If you are a startup or SMB, Zoho Desk or Jira might not be a good fit for you. Check out <a href=\"https:\/\/www.thrivedesk.com\/ja\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a>, \u3053\u308c\u306f\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b\u5f53\u793e\u306e\u898b\u89e3\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zoho Desk vs Jira at a glance<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u57fa\u6e96<\/th><th>Zoho Desk<\/th><th>Jira<\/th><\/tr><\/thead><tbody><tr><td>\u8a55\u4fa1<\/td><td>4.4\/5<\/td><td>4.2\/5<\/td><\/tr><tr><td>\u30cb\u30c3\u30c1<\/td><td>\u4e2d\u5c0f\u4f01\u696d<\/td><td>\u4e2d\u5c0f\u4f01\u696d<\/td><\/tr><tr><td>\u958b\u59cb\u4fa1\u683c<\/td><td>$14<\/td><td>$77.50<\/td><\/tr><tr><td>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/td><td>15\u65e5\u9593<\/td><td>7\u65e5\u9593<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Zoho Desk\u306e\u6982\u8981<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1558\" height=\"697\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zoho-desk.png\" alt=\"AI-powered customer service platform for faster issue resolution and improved customer retention.\" class=\"wp-image-39088\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zoho-desk.png 1558w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zoho-desk-768x344.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zoho-desk-1536x687.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zoho-desk-18x8.png 18w\" sizes=\"(max-width: 1558px) 100vw, 1558px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044 <strong>Zoho Desk<\/strong>\u2018\u306e\u5305\u62ec\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3002\u5f37\u529b\u306a\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u4f7f\u7528\u3057\u3066\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7c21\u5358\u306b\u7ba1\u7406\u30fb\u89e3\u6c7a\u3057\u3001\u4e00\u5143\u5316\u3055\u308c\u305f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3067\u72b6\u6cc1\u3092\u660e\u78ba\u306b\u628a\u63e1\u3057\u3001\u8fc5\u901f\u306a\u554f\u984c\u89e3\u6c7a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk \u306e\u7d71\u5408\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u30b9\u30a4\u30fc\u30c8\u3067\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3092\u8d85\u3048\u307e\u3057\u3087\u3046\u3002\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u7ba1\u7406\u3001, <a href=\"https:\/\/www.thrivedesk.com\/ja\/shared-inbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">community forums<\/a>, and self-service portals, offering a range of support options and empowering customers to find solutions independently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk\u3092\u4ed6\u306eZoho\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u3084\u4eba\u6c17\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u30c4\u30fc\u30eb\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u69cb\u7bc9\u3057\u3001\u30c1\u30fc\u30e0\u9593\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u30c7\u30fc\u30bf\u30d5\u30ed\u30fc\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u6a5f\u80fd\u3068\u6599\u91d1\u30d7\u30e9\u30f3\u3067\u3001\u5909\u5316\u3059\u308b\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u3092\u5bb9\u6613\u306b\u62e1\u5f35\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">BMW\u3001Bose\u3001OnePlus\u306a\u3069\u306e\u30c8\u30c3\u30d7\u4f01\u696d\u304b\u3089\u4fe1\u983c\u3055\u308c\u3066\u3044\u308bZoho Desk\u306f\u3001\u696d\u754c\u3092\u554f\u308f\u305a\u512a\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002Zoho Desk\u306e\u5305\u62ec\u7684\u306a\u30b9\u30a4\u30fc\u30c8\u3092\u6d3b\u7528\u3057\u3066\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u4f01\u696d\u306e\u4e00\u54e1\u3068\u306a\u308a\u3001\u8fc5\u901f\u306a\u89e3\u6c7a\u7b56\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-support-experience-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer support tools<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk\u306f\u3001\u5805\u7262\u306a\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3001\u591a\u5f69\u306a\u9023\u643a\u6a5f\u80fd\u3001\u62e1\u5f35\u6027\u3001\u305d\u3057\u3066\u4fe1\u983c\u3067\u304d\u308b\u30e6\u30fc\u30b6\u30fc\u57fa\u76e4\u3092\u517c\u306d\u5099\u3048\u305f\u3001\u52b9\u7387\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Overview of JIRA Service Management<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1740\" height=\"662\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk.png\" alt=\"Jira Service Management platform showing integration with Atlassian Cloud for streamlined service desk operations.\" class=\"wp-image-39082\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk.png 1740w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-768x292.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-1536x584.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-18x7.png 18w\" sizes=\"(max-width: 1740px) 100vw, 1740px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong>, developed by Atlassian, is a versatile project management and issue-tracking software trusted by teams across diverse industries. It excels in efficient issue tracking, allowing teams to create, assign, and prioritize tasks seamlessly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management is renowned for its agile project management capabilities, supporting methodologies like <a href=\"https:\/\/www.atlassian.com\/agile\/kanban\/kanban-vs-scrum\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.atlassian.com\/agile\/kanban\/kanban-vs-scrum\" rel=\"noreferrer noopener\">Scrum and Kanban<\/a>. Its customizable workflows empower teams to define unique processes while reporting and dashboards provide valuable insights for decision-making.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management&#8217;s flexibility extends to integrations with a wide range of tools, ensuring seamless collaboration. It offers multiple deployment options, robust security features, and automation capabilities to enhance efficiency. In addition, JIRA Service Management&#8217;s roadmap feature aids in long-term project planning, and the Atlassian Marketplace provides various apps to extend functionality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In summary, JIRA Service Management equips teams with a powerful suite of features to streamline project management and collaboration. It is a go-to choice for industries spanning software development to marketing and beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u6bd4\u8f03\u5206\u6790\uff1a\u4e3b\u306a\u7279\u5fb4\u3068\u6a5f\u80fd<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When comparing Zoho Desk and JIRA Service Management, it&#8217;s essential to evaluate their core features and functionalities to determine which platform best suits your organization&#8217;s customer support needs. Let&#8217;s explore how Zoho Desk and JIRA Service Management stack up in terms of basic functionalities required by helpdesk software.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>Zoho Desk<\/th><th>JIRA Service Management<\/th><\/tr><\/thead><tbody><tr><td>\u7d71\u5408<\/td><td>Zoho Desk\u306f\u3001Salesforce\u3001Microsoft Dynamics\u3001Google Workspace\u306a\u3069\u30016500\u4ee5\u4e0a\u306e\u30a2\u30d7\u30ea\u3068\u9023\u643a\u3057\u307e\u3059\u3002<\/td><td>JIRA Service Management integrates with over 5700 apps, including Slack, Confluence, and Trello<\/td><\/tr><tr><td>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><td>Zoho Desk\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u305f\u308a\u3001\u554f\u984c\u3092\u30c8\u30e9\u30d6\u30eb\u30b7\u30e5\u30fc\u30c6\u30a3\u30f3\u30b0\u3057\u305f\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u306b\u30a2\u30af\u30bb\u30b9\u3057\u305f\u308a\u3067\u304d\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><td>JIRA Service Management also offer a self-service portal similar to most helpdesk software<\/td><\/tr><tr><td>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td><td>Zoho Desk\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/td><td>JIRA Service Management offers it\u2019s live chat in the form of an integration available in the atlassian marketplace called Q chat which can be integrated in both websites and customer service portals&nbsp;<\/td><\/tr><tr><td>\u5831\u544a<\/td><td>Zoho Desk\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u6570\u3001\u5fdc\u7b54\u6642\u9593\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306a\u3069\u3001\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u306e\u6307\u6a19\u3092\u8ffd\u8de1\u3059\u308b\u306e\u306b\u5f79\u7acb\u3064\u3055\u307e\u3056\u307e\u306a\u30ec\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><td>JIRA Service Management offers a variety of reports that help businesses track project management metrics, such as sprint velocity, task completion rate, and time spent on tasks<\/td><\/tr><tr><td>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td><td>Zoho Desk\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><td>JIRA Service Management offers a mobile app for both iOS and Android<\/td><\/tr><tr><td>AI<\/td><td>Zoho Desk\u306eAI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u3001Zoho Desk\u72ec\u81ea\u306eAI\u6280\u8853\u3067\u3042\u308bZia\u306b\u3088\u3063\u3066\u652f\u3048\u3089\u308c\u3066\u3044\u307e\u3059\u3002Zia\u306fAnswer Bot\u3088\u308a\u3082\u306f\u308b\u304b\u306b\u5f37\u529b\u3067\u3001\u3088\u308a\u591a\u304f\u306e\u60c5\u5831\u3092\u51e6\u7406\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3067\u304d\u308b\u305f\u3081\u3001Answer Bot\u3088\u308a\u3082\u9ad8\u3044\u80fd\u529b\u3092\u5099\u3048\u3066\u3044\u307e\u3059\u3002.&nbsp;<\/td><td>JIRA Service Management has a virtual assistant powered by Atlassian Intelligence, which is a powerful generative AI equipped with a best-in-class Natural Language Processing engine. It assists agents and customers alike with lightning fast conversational customer support&nbsp;<\/td><\/tr><tr><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td>Zoho Desk\u306f\u3001\u96fb\u8a71\u3001\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><td>JIRA Service Management offers 24\/7 customer support via email and chat<\/td><\/tr><tr><td>\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/td><td>Zoho Desk\u306f\u3001\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u30b5\u30dd\u30fc\u30c8\u3001\u81ea\u52d5\u5316\u3001\u5206\u6790\u6a5f\u80fd\u3092\u5099\u3048\u305f\u5805\u7262\u306a\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3001\u52b9\u7387\u7684\u306a\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.<\/td><td>JIRA Service Management, a project management tool with ticket management features. Its ticket management system is not as robust as Zoho Desk&#8217;s, but it can be used to track and manage issues related to projects<\/td><\/tr><tr><td>\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/td><td>Zoho Desk\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001\u300c\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u300d\u6a5f\u80fd\u3092\u901a\u3058\u3066\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u30d6\u30eb\u30fc\u30d7\u30ea\u30f3\u30c8\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u4f01\u696d\u306f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u3092\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u624b\u9806\u306b\u6cbf\u3063\u3066\u8a98\u5c0e\u3059\u308b\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u4f5c\u6210\u3057\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u78ba\u4fdd\u3067\u304d\u307e\u3059\u3002.<\/td><td>JIRA Service Management&#8217;s automation capabilities are tailored to project management, software development, and workflow optimization, making it ideal for these purposes<br><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">\u304a\u3059\u3059\u3081\uff1aZoho Desk<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">\u305d\u306e\u4ed6\u306e\u6bd4\u8f03\u6307\u6a19<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u72ec\u81ea\u306e\u6a5f\u80fd<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When considering Zoho Desk and JIRA Service Management, it&#8217;s essential to highlight their unique features and how they cater to different aspects of business operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306f\u3001CRM\u3001\u30c7\u30b9\u30af\u3001\u5206\u6790\u30c4\u30fc\u30eb\u3092\u542b\u3080\u5305\u62ec\u7684\u306a\u7d71\u5408\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3067\u969b\u7acb\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u7d71\u5408\u306b\u3088\u308a\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u304c\u69cb\u7bc9\u3055\u308c\u3001\u4f01\u696d\u306f\u3055\u307e\u3056\u307e\u306a\u30bf\u30c3\u30c1\u30dd\u30a4\u30f3\u30c8\u304b\u3089\u306e\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002Zoho Desk\u306f\u307e\u305f\u3001 <strong>AI\u642d\u8f09 <\/strong><a href=\"https:\/\/www.zoho.com\/zia\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>\u30b8\u30a2\u3068\u3044\u3046\u540d\u524d\u306e\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/strong><\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In contrast, JIRA Service Management shines in the realm of project and issue tracking. While not a customer support-focused platform like Zoho Desk, JIRA Service Management excels in agile project management. Its strength lies in customizable workflows, ideal for teams following agile methodologies such as Scrum and Kanban. IT also boasts <a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">robust reporting an<\/a><a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\">d dashboard features<\/a> for actionable insights into project progress. It uses a powerful virtual agent which is also very proficient at dealing with customer queries, cutting down on response time and automating certain support processes just like Zoho Desks Answer Bot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk and JIRA Service Management offer unique capabilities but cater to different organizational needs. Zoho Desk focuses on customer support, while JIRA Service Management excels in project management and collaboration. The choice between them should be based on your specific requirements and priorities, ensuring a seamless fit with your organization&#8217;s operational objectives.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>JIRA Service Management. Their virtual agent is a powerful component when it comes to unique features.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When considering helpdesk solutions like Zoho Desk and JIRA Service Management, understanding the pricing models and plans is crucial to make an informed decision. Let&#8217;s compare the pricing structures of both platforms, evaluate their value for money and scalability, and analyze any additional costs or hidden charges that may be associated with each platform.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u4fa1\u683c<\/th><th>Zoho Desk<\/th><th>JIRA Service Management<\/th><th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead><tbody><tr><td>\u4fa1\u683c\u8a2d\u5b9a\u30e2\u30c7\u30eb<\/td><td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><td>\u30e6\u30fc\u30b6\u30fc1\u4eba\u3042\u305f\u308a\u6708\u984d<\/td><\/tr><tr><td>\u4fa1\u683c\u5e2f\u306e\u6570<\/td><td>3 (Standard, Professional, Enterprise)<\/td><td>4 (Free, Standard, Premium, Enterprise)<\/td><td>3\uff08\u30b9\u30bf\u30fc\u30bf\u30fc\u3001\u30d7\u30e9\u30b9\u3001\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\uff09<\/td><\/tr><tr><td>\u8a66\u7528\u671f\u9593<\/td><td>15\u65e5\u9593<\/td><td>7\u65e5\u9593<\/td><td>7\u65e5\u9593<\/td><\/tr><tr><td>\u7121\u6599\u30d7\u30e9\u30f3\u3042\u308a<\/td><td>\u3044\u3044\u3048<\/td><td>\u306f\u3044<\/td><td>\u3044\u3044\u3048<\/td><\/tr><tr><td>\u6700\u3082\u4f4e\u4fa1\u683c\u306a\u6709\u6599\u30d7\u30e9\u30f3<\/td><td>$14\/user\/month billed annually (Standard<\/td><td>$790\/user\/year<\/td><td>$25\/month billed annually (Starter)<\/td><\/tr><tr><td>\u6700\u3082\u9ad8\u984d\u306a\u516c\u958b\u30d7\u30e9\u30f3<\/td><td>$50\/user\/month billed monthly (Enterprise)<\/td><td>$1,525\/user\/year<\/td><td>$49\/month billed annually (Plus)<\/td><\/tr><tr><td>\u30ab\u30b9\u30bf\u30e0\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u4fa1\u683c\u8a2d\u5b9a<\/td><td>\u3044\u3044\u3048<\/td><td>\u306f\u3044<\/td><td>\u3044\u3044\u3048<\/td><\/tr><tr><td>\u5e74\u9593\u8acb\u6c42\u5272\u5f15<\/td><td>\u306f\u3044<\/td><td>\u306f\u3044<\/td><td>\u306f\u3044<\/td><\/tr><tr><td>\u30a2\u30c9\u30aa\u30f3\uff0f\u7d71\u5408\u6599\u91d1<\/td><td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td><td>\u8ffd\u52a0\u8cbb\u7528<\/td><td>\u8ffd\u52a0\u6599\u91d1\u306a\u3057<\/td><\/tr><tr><td>\u30b3\u30b9\u30c8\u8a55\u4fa1\u306e\u5bb9\u6613\u3055<\/td><td>\u7c21\u5358<\/td><td>\u7c21\u5358<\/td><td>\u7c21\u5358<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n<style id=\"bricks-inline-css-component-iqrrqn\">\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-pjjxod{border-radius: var(--radius)}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-fujpfq{margin-top: 0; margin-bottom: 0}\n.block-editor-iframe__body h3 a{ color: var(--text-color-strong) !important;}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-cgzjui{font-size: var(--text-s)}\n.block-editor-iframe__body .brxe-cgzjui  a{font-size: var(--text-s); font-size: inherit}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-cvevqi{font-size: var(--text-xs); color: #ffffff; background-color: #ffffff; border: 1px solid var(--border-color-light)}\n.block-editor-iframe__body .brxe-cvevqi:hover{background-color: #f3f4f6}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-wtdhxe{row-gap: 8px}\n\n\n\/* BREAKPOINT: \u30c7\u30b9\u30af\u30c8\u30c3\u30d7 (BASE) *\/\n.block-editor-iframe__body .brxe-iqrrqn{flex-direction: row; display: grid; align-items: initial; grid-gap: var(--gap); grid-template-columns: 280px 1fr; padding-top: 1em; padding-right: 1em; padding-bottom: 1em; padding-left: 1em; border: 1px solid var(--border-color-light); border-radius: var(--radius); align-items: center; margin-top: 2em; margin-bottom: 2em; transition: all 0.2s linear}\n.block-editor-iframe__body .brxe-iqrrqn:hover{transform:  scaleX(1.02) scaleY(1.02)}\n\n\/* BREAKPOINT: \u30e2\u30d0\u30a4\u30eb\u6a2a\u5411\u304d *\/\n@media (max-width: 767px){\n.block-editor-iframe__body .brxe-iqrrqn{grid-template-columns: 1fr}\n}\n\n\/* Disable links in editor *\/\n.block-editor-iframe__body a.brxe-iqrrqn, .block-editor-iframe__body .brxe-iqrrqn a{ pointer-events: none; }\n<\/style><div class=\"brxe-iqrrqn brxe-block brx-grid bg-secondary-light grid-col\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg\" class=\"brxe-pjjxod brxe-image css-filter size-full\" alt=\"\u6f2b\u753b\u30ad\u30e3\u30e9\u30af\u30bf\u30fc\u306e\u30d7\u30ed\u30e2\u30fc\u30b7\u30e7\u30f3\u8cbb\u7528\u8a08\u7b97\u30c4\u30fc\u30eb\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-768x403.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\"><div class=\"brxe-wtdhxe brxe-block\"><h3 class=\"brxe-fujpfq brxe-heading\"><a href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u6599\u91d1\u8a08\u7b97\u30c4\u30fc\u30eb<\/a><\/h3><div class=\"brxe-cgzjui brxe-text\"><p>\u63a8\u6e2c\u306f\u3082\u3046\u3084\u3081\u307e\u3057\u3087\u3046\u3002ThriveDesk\u3001Freshdesk\u3001Gorgias\u3001Intercom\u306a\u3069\u3001\u30c1\u30fc\u30e0\u306e\u898f\u6a21\u3084\u5fc5\u8981\u306a\u6a5f\u80fd\u306b\u57fa\u3065\u3044\u3066\u3001\u5b9f\u969b\u306e\u6708\u984d\u6599\u91d1\u3092\u6bd4\u8f03\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002.<\/p>\n<\/div><a class=\"brxe-cvevqi brxe-button bricks-button\" href=\"https:\/\/www.thrivedesk.com\/ja\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">\u4eca\u3059\u3050\u63a2\u7d22\u3057\u3088\u3046<\/a><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">\u4e88\u7b97\u304c\u9650\u3089\u308c\u3066\u3044\u308b\u5834\u5408\u306f\u3001 <strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>. \u5f7c\u3089\u306f\u63d0\u4f9b\u3059\u308b <a href=\"https:\/\/www.thrivedesk.com\/ja\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b7\u30f3\u30d7\u30eb\u306a\u6599\u91d1\u30d7\u30e9\u30f3<\/a> \u591a\u69d8\u306a\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u9078\u629e\u80a2\u306f\u308f\u305a\u304b2\u3064\u306a\u306e\u3067\u3001\u7d4c\u55b6\u8005\u306e\u610f\u601d\u6c7a\u5b9a\u30d7\u30ed\u30bb\u30b9\u304c\u7c21\u7d20\u5316\u3055\u308c\u307e\u3059\u3002\u5c0f\u898f\u6a21\u30c1\u30fc\u30e0\u3067\u3082\u6025\u6210\u9577\u4e2d\u306e\u4f01\u696d\u3067\u3082\u3001\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u3068\u4e88\u7b97\u306e\u4e21\u65b9\u306b\u5408\u3063\u305f\u30d7\u30e9\u30f3\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"has-text-align-center has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>JIRA Service Management. Has a free plan.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u62e1\u5f35\u6027<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to choosing a helpdesk and project management solution for your business, assessing the value for money and scalability of the platforms is paramount. Let&#8217;s compare Zoho Desk and JIRA Service Management in handling these crucial aspects, helping you make an informed decision.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk&nbsp;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zoho Desk \u306e\u6599\u91d1\u30d7\u30e9\u30f3\u306f\u62e1\u5f35\u6027\u3082\u5099\u3048\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5408\u308f\u305b\u3066\u4e0a\u4f4d\u30d7\u30e9\u30f3\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/integrations\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u7d71\u5408\u3055\u308c\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8<\/a>, Zoho\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u7d71\u5408\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u3001\u4ed8\u52a0\u4fa1\u5024\u3092\u3082\u305f\u3089\u3059\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management employs a transparent pricing model, billing per-user per month. This straightforward approach simplifies cost calculations and allows for easy scalability. It&#8217;s worth noting that JIRA Service Management&#8217;s integration with other Atlassian tools can enhance the overall value, as these integrations create a cohesive ecosystem for project management and collaboration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As your business grows, you can easily add more users to your JIRA Service Management plan, ensuring your project management capabilities align with your expanding team. However, it&#8217;s important to consider the impact of integrated tools on pricing. Depending on the selected plan, additional features from the Atlassian suite may become available, affecting the overall cost.<\/p>\n\n\n\n<p class=\"has-text-align-center has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Our pick. <\/strong>Tie. Both offer a lot of bang for your buck.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u8ffd\u52a0\u8cbb\u7528\u3068\u96a0\u308c\u305f\u6599\u91d1<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u3044\u3064 <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" rel=\"noreferrer noopener\">selecting a helpdesk<\/a> or project management platform, it&#8217;s crucial to consider the base pricing and any potential additional costs and hidden charges that may impact your budget. Let&#8217;s delve into how Zoho Desk and JIRA Service Management handle these aspects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5f93\u91cf\u8ab2\u91d1\u5236\uff1a<\/strong> Zoho Desk\u306e\u5f93\u91cf\u8ab2\u91d1\u30d7\u30e9\u30f3\u306b\u306f\u3001SMS\u3084\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30b5\u30dd\u30fc\u30c8\u306a\u3069\u306e\u6a5f\u80fd\u304c\u542b\u307e\u308c\u3066\u3044\u307e\u3059\u3002\u305f\u307e\u306b\u3057\u304b\u5229\u7528\u3057\u306a\u3044\u30e6\u30fc\u30b6\u30fc\u306b\u6700\u9069\u3067\u3001\u67d4\u8edf\u6027\u3082\u9ad8\u3044\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30b3\u30b9\u30c8\u7ba1\u7406\u306e\u305f\u3081\u306b\u306f\u3001\u5f93\u91cf\u8ab2\u91d1\u5236\u3067\u3042\u308b\u70b9\u306b\u6ce8\u610f\u3057\u3066\u304f\u3060\u3055\u3044\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff1a<\/strong> Zoho Desk\u306f\u3001\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9\u306a\u3069\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u306b\u306f\u8cbb\u7528\u304c\u304b\u304b\u308b\u5834\u5408\u304c\u3042\u308a\u3001Zoho\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308b\u70b9\u306b\u3054\u6ce8\u610f\u304f\u3060\u3055\u3044\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30a2\u30c9\u30aa\u30f3\u30e2\u30b8\u30e5\u30fc\u30eb\uff1a<\/strong> Zaho Desk\u3092SalesIQ CRM\u3084Desk360\u306a\u3069\u306e\u30a2\u30c9\u30aa\u30f3\u3067\u62e1\u5f35\u3057\u307e\u3057\u3087\u3046\u3002\u3053\u308c\u3089\u306e\u30e2\u30b8\u30e5\u30fc\u30eb\u306f\u8ffd\u52a0\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u307e\u3059\u304c\u3001\u8ffd\u52a0\u8cbb\u7528\u304c\u304b\u304b\u308a\u3001Zoho\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management also employs a clear per-user per-month pricing model. However, similar to Zoho Desk, there are potential additional costs to consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrated Tools: <\/strong>JIRA Service Management&#8217;s integration with other Atlassian tools, such as Confluence and Trello, can be a significant asset. Still, if you opt to use these additional tools, they may come with their own subscription fees.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plugin Costs:<\/strong> JIRA Service Management Marketplace offers a wide range of plugins and extensions to enhance functionality. Some of these plugins may require separate purchases.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Data Storage:<\/strong> Depending on your data storage needs, additional costs may apply if you exceed the allocated storage limits in your plan.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Training and Support:<\/strong> Like Zoho Desk, JIRA Service Management may charge for extra training or premium support services beyond what&#8217;s included in your plan.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>\u3053\u306e\u30ab\u30c6\u30b4\u30ea\u30fc\u3067\u3082\u52dd\u8005\u306f\u3044\u307e\u305b\u3093\u3002\u3069\u3061\u3089\u3082\u96a0\u308c\u305f\u8cbb\u7528\u306b\u95a2\u3057\u3066\u975e\u5e38\u306b\u5de7\u5999\u3067\u3059\u3002\u3069\u3061\u3089\u3092\u9078\u3076\u306b\u3057\u3066\u3082\u3001\u6599\u91d1\u30d7\u30e9\u30f3\u3068\u30dd\u30ea\u30b7\u30fc\u3092\u3088\u304f\u78ba\u8a8d\u3057\u3066\u304b\u3089\u6c7a\u3081\u308b\u3053\u3068\u3092\u304a\u52e7\u3081\u3057\u307e\u3059\u3002.&nbsp;<\/p>\n\n\n<div class=\"layout-thumbnail-left wp-block-tdblocks-recommended-reading\">\n\t<div class=\"recommended-reading-card\">\n\t\t<h6 class=\"recommended-reading-heading\">\n\t\t\t\u304a\u3059\u3059\u3081\u306e\u66f8\u7c4d\t\t<\/h6>\n\t\t<a href=\"https:\/\/www.thrivedesk.com\/ja\/zoho-desk-vs-intercom\/\" aria-label=\"Read: Zoho Desk vs Intercom: Breaking Down the User Experience\">\n\t\t\t\n\t\t\t<div class=\"recommended-reading-content layout-thumbnail-left\">\n\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Zoho-Desk-vs-Intercom.jpg\" alt=\"Zoho Desk\u3068Intercom\u306e\u6bd4\u8f03\" loading=\"lazy\" title=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"recommended-reading-text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-category\">\u6bd4\u8f03<\/div>\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"recommended-reading-title\">\n\t\t\t\t\t\tZoho Desk vs Intercom\uff1a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5206\u6790\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\">\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The user experience and interface of a helpdesk or project management solution significantly impact its effectiveness in facilitating smooth operations. Let&#8217;s assess the user experience and interface of both Zoho Desk and JIRA Service Management, considering key factors like navigation, customization, and overall usability. We&#8217;ll also incorporate user feedback and reviews to provide insights into the practicality of each platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zoho Desk\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u3001\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3\u306e\u5bb9\u6613\u3055\u3068\u30a2\u30af\u30bb\u30b7\u30d3\u30ea\u30c6\u30a3\u3092\u91cd\u8996\u3057\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u95a2\u9023\u60c5\u5831\u3092\u69cb\u9020\u5316\u3055\u308c\u305f\u5f62\u3067\u8868\u793a\u3059\u308b\u3001\u3059\u3063\u304d\u308a\u3068\u6574\u7406\u3055\u308c\u305f\u30c0\u30c3\u30b7\u30e5\u30dc\u30fc\u30c9\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Zoho Desk\u306f\u8c4a\u5bcc\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3092\u81ea\u793e\u306e\u8981\u4ef6\u306b\u5408\u308f\u305b\u3066\u8abf\u6574\u3067\u304d\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30c1\u30b1\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3067\u304d\u307e\u3059\u3002, <a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ef\u30fc\u30af\u30d5\u30ed\u30fc<\/a>, \u30ec\u30a4\u30a2\u30a6\u30c8\u306a\u3069\u3092\u8abf\u6574\u3059\u308b\u3053\u3068\u3067\u3001\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5404\u793e\u306e\u7279\u5b9a\u306e\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u306b\u9069\u5408\u3059\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3001Zoho Desk\u306e\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u304c\u7279\u306b\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u304a\u308a\u3001\u30e6\u30fc\u30b6\u30fc\u306f\u305d\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u3068\u64cd\u4f5c\u306e\u5bb9\u6613\u3055\u3092\u9ad8\u304f\u8a55\u4fa1\u3057\u3066\u3044\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u76f4\u611f\u7684\u306a\u30c7\u30b6\u30a4\u30f3\u3068\u5305\u62ec\u7684\u306a\u6a5f\u80fd\u304c\u76f8\u307e\u3063\u3066\u3001\u826f\u597d\u306a\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u5b9f\u73fe\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management also prioritizes a seamless user experience, with a focus on intuitive navigation and accessibility. Its interface is organized and clutter-free, presenting information in a structured manner through a well-designed dashboard.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management provides ample customization options to cater to diverse business needs. Users can customize workflows, ticket forms, and layouts, ensuring that the platform adapts seamlessly to their unique project management processes.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User reviews consistently highlight JIRA Service Management&#8217;s user-friendly interface. Users appreciate its simplicity and ease of navigation, which is further enhanced by the platform&#8217;s comprehensive features. The intuitive design and structured interface contribute significantly to a positive user experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081:<\/strong> Zoho Desk. More intuitive and easier to use. JIRA Service Management has a learning curve for first-time users.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30ec\u30d3\u30e5\u30fc<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Regarding G2 ratings, Zoho Desk and JIRA Service Management are well-rated platforms. Zoho Desk has a rating of <strong>5\u3064\u661f\u4e2d4.4<\/strong>, based on over 4,700 reviews. JIRA Service Management has a rating of <strong>4.2 out of 5 stars<\/strong>, based on over 753 reviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.thrivedesk.com\/ja\/zoho-desk-vs-gorgias\/\">Zoho Desk<\/a> \u3088\u308a\u624b\u9803\u306a\u4fa1\u683c\u306e\u9078\u629e\u80a2\u3067\u3059\u3002\u307e\u305f\u3001\u3053\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u9ad8\u5ea6\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u6027\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u3068\u30cb\u30fc\u30ba\u306e\u4f01\u696d\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"907\" height=\"725\" data-id=\"32732\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview2.png\" alt=\"Zoho Desk Customer Review\" class=\"wp-image-32732\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview2.png 907w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview2-768x614.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview2-15x12.png 15w\" sizes=\"(max-width: 907px) 100vw, 907px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"908\" height=\"518\" data-id=\"32731\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview1.png\" alt=\"Zoho Desk User Review\" class=\"wp-image-32731\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview1.png 908w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview1-768x438.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/ZohoDeskReview1-18x10.png 18w\" sizes=\"(max-width: 908px) 100vw, 908px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management is commended for robust project management capabilities, enhancing workflow efficiency and team collaboration. Yet, the platform&#8217;s learning curve can be steep for newcomers, and its pricing structure, particularly in conjunction with other Atlassian tools, may pose budget considerations for some organizations.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1021\" height=\"689\" data-id=\"34210\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1.png\" alt=\"Jira Customer Review\" class=\"wp-image-34210\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1.png 1021w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1-768x518.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1-18x12.png 18w\" sizes=\"(max-width: 1021px) 100vw, 1021px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1019\" height=\"751\" data-id=\"34209\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2.png\" alt=\"Jira User Review\" class=\"wp-image-34209\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2.png 1019w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2-768x566.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2-16x12.png 16w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306e\u9593\u3067\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u5171\u901a\u3059\u308b\u30d1\u30bf\u30fc\u30f3\u306b\u6982\u306d\u5171\u901a\u8a8d\u8b58\u304c\u898b\u3089\u308c\u308b\u3002.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081:<\/strong> Zoho Desk. Acknowledging that this is a subjective category we looked at 100 random reviews for each and considering the limited sample size, Zoho Desk had more reviews over 4 stars compared to JIRA Service Management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Zoho Desk vs JIRA Service Management: Pros and Cons Face-Off&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u9577\u6240<\/th><th>\u77ed\u6240<\/th><\/tr><\/thead><tbody><tr><td>More affordable than Zoho Desk<\/td><td>Not as many features as Zoho Desk<\/td><\/tr><tr><td>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306f\u30a6\u30a7\u30d6\u30a2\u30d7\u30ea\u307b\u3069\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u3067\u306f\u306a\u3044<\/td><\/tr><tr><td>\u4f7f\u3044\u3084\u3059\u304f\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd<\/td><td>\u4e00\u90e8\u306e\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u95a2\u3059\u308b\u554f\u984c\u304c\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u4ed6\u306e\u4eba\u6c17\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u306e\u9023\u643a<\/td><td><\/td><\/tr><tr><td>\u6700\u592710\u30e6\u30fc\u30b6\u30fc\u307e\u3067\u5229\u7528\u3067\u304d\u308b\u7121\u6599\u30d7\u30e9\u30f3\u3092\u63d0\u4f9b<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u9577\u6240<\/th><th>\u77ed\u6240<\/th><\/tr><\/thead><tbody><tr><td>Powerful project management capabilities<\/td><td>Learning curve for beginners<\/td><\/tr><tr><td>Highly customizable for various use cases<\/td><td>Pricing may become a concern, especially when integrated with other Atlassian products<\/td><\/tr><tr><td>Integrates seamlessly with other Atlassian tools<\/td><td>Primarily focused on project management and development, may not be as versatile for other business functions<\/td><\/tr><tr><td>Offers robust workflow automation<\/td><td>Pricing may be an issue while scaling team<\/td><\/tr><tr><td>Has a free plan<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u3042\u306a\u305f\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u306e\u306f\u3069\u3061\u3089\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Zoho Desk<\/strong> is a slightly more affordable option than Jira Service Management. The platform also offers a high degree of customization, making it a good choice for businesses with unique needs.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong> is commended for robust project management capabilities, enhancing workflow efficiency and team collaboration. Yet, the platform&#8217;s learning curve can be steep for newcomers, and its pricing structure, particularly in conjunction with other Atlassian tools, may pose budget considerations for some organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s a summary table outlining the key differences between Zoho Desk and JIRA Service Management, along with an alternative worth considering:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>Zoho Desk<\/th><th>JIRA Service Management<\/th><th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead><tbody><tr><td>\u4fa1\u683c<\/td><td>Starts at $20, billed monthly<\/td><td>Starts at $21, billed monthly<\/td><td>Starts at $25<\/td><\/tr><tr><td>\u7279\u5fb4<\/td><td>Ticket management, Self-service portal, knowledge base, automation and reporting<\/td><td>Self-service portal, knowledge base, and reporting and analytics<\/td><td>Wide range of help desk features that focus on customer support and live chat<\/td><\/tr><tr><td>\u4f7f\u3044\u3084\u3059\u3055<\/td><td>\u4f7f\u3044\u3084\u3059\u304f\u8a2d\u5b9a\u3082\u7c21\u5358<\/td><td>Can be complex for new users<\/td><td>\u4f7f\u3044\u3084\u3059\u304f\u8a2d\u5b9a\u3082\u7c21\u5358<\/td><\/tr><tr><td>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/td><td>\u6210\u9577\u3059\u308b\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u53ef\u80fd<\/td><td>Good growth speed to value ratio and scalable to meet the needs of growing businesses<\/td><td>Better utilized for small to mid sized businesses<\/td><\/tr><tr><td>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u30e6\u30fc\u30b6\u30fc\u3068\u958b\u767a\u8005\u304b\u3089\u306a\u308b\u5927\u898f\u6a21\u3067\u6d3b\u767a\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u30e6\u30fc\u30b6\u30fc\u3068\u958b\u767a\u8005\u304b\u3089\u306a\u308b\u5927\u898f\u6a21\u3067\u6d3b\u767a\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u6d3b\u767a\u306a\u958b\u767a\u8005\u3068\u8ca2\u732e\u8005\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3&nbsp;<\/td><\/tr><tr><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td>24\/7 support via email, chat and phone<\/td><td>\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30b5\u30dd\u30fc\u30c8<\/td><td>\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30b5\u30dd\u30fc\u30c8<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">ThriveDesk: Customer Support solution for Startups and SMBs<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1881\" height=\"1137\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png\" alt=\"AI\u3092\u6d3b\u7528\u3057\u305f\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u300cThriveDesk\u300d\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30c1\u30b1\u30c3\u30c8\u3001AI\u306b\u3088\u308b\u81ea\u52d5\u5316\u6a5f\u80fd\u3092\u7d71\u5408\u3057\u305f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u9867\u5ba2\u7dad\u6301\u7387\u306e\u5411\u4e0a\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.\" class=\"wp-image-39188\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png 1881w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-768x464.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-1536x928.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-18x12.png 18w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">In addition to Zoho Desk vs JIRA Service Management, alternative helpdesk solutions are available in the market. One such alternative worth considering is ThriveDesk. ThriveDesk is a feature-rich helpdesk solution that offers a comprehensive set of tools to manage customer support effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af <\/strong>\u306f\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3068\u5f37\u529b\u304b\u3064\u30b7\u30f3\u30d7\u30eb\u306a\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u6c42\u3081\u308b\u4f01\u696d\u5411\u3051\u306b\u7279\u5316\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u3055\u3089\u306b\u3001Shopify\u30d3\u30b8\u30cd\u30b9\u30aa\u30fc\u30ca\u30fc\u306b\u3068\u3063\u3066\u3001\u6700\u3082\u30b3\u30b9\u30c8\u52b9\u7387\u304c\u9ad8\u304f\u3001\u8efd\u91cf\u3067\u3001\u9ad8\u901f\u306a\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/shared-inbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4<\/a>, instant replies, file sharing directly from the chat widget, emojis for effective communication, satisfaction surveys, sales tracking reports for eCommerce, knowledge base search, and monitoring capabilities, you can efficiently handle your Wix store operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002ThriveDesk\u306e\u8efd\u91cf\u8a2d\u8a08\u3068\u30b9\u30d4\u30fc\u30c9\u306f\u3001\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u305b\u3093\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/wix-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wix\u3067\u69cb\u7bc9\u3055\u308c\u305fe\u30b3\u30de\u30fc\u30b9\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a>. \u6700\u9069\u5316\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u5fdc\u7b54\u304c\u4fdd\u8a3c\u3055\u308c\u3001\u6700\u5927\u9650\u306e\u52b9\u7387\u6027\u3092\u5b9f\u73fe\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u52d5\u4f5c\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">G2\u30675\u3064\u661f\u4e2d5\u3064\u661f\u306e\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308bThriveDesk\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u975e\u5e38\u306b\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u4e3b\u306a\u6a5f\u80fd\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.thrivedesk.com\/ja\/anonymous-live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/anonymous-live-chat\/\" rel=\"noreferrer noopener\">\u533f\u540d\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/a><\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\uff08WPPortal\uff09<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u7d71\u5408<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19<\/li>\n\n\n\n<li>Live<a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a>\u30c1\u30e3\u30c3\u30c8<\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406<\/li>\n\n\n\n<li>\u30a2\u30e9\u30fc\u30c8\uff0f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u7ba1\u7406<\/li>\n\n\n\n<li>\u8c4a\u5bcc\u306a\u77e5\u8b58\u30d9\u30fc\u30b9<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n\n\n\n<li>ThriveDesk\u306e\u6599\u91d1\u306f\u6708\u984d\u308f\u305a\u304b$25\u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u30e1\u30ea\u30c3\u30c8\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u304f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u624b\u9593\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b<\/li>\n\n\n\n<li><a href=\"https:\/\/help.thrivedesk.com\/en\/create-a-new-chat-assistant\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3068\u4f7f\u7528\u304c\u7c21\u5358<\/a><\/li>\n\n\n\n<li>\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4f53\u9a13<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u306e\u3084\u308a\u53d6\u308a\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5fdc\u7b54<\/li>\n\n\n\n<li>ThriveDesk\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u8c4a\u5bcc\u306a\u30ea\u30bd\u30fc\u30b9\uff08\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3001\u5171\u6709\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u306a\u3069\uff09\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001Wix\u30e6\u30fc\u30b6\u30fc\u306e\u9593\u3067\u4eba\u6c17\u304c\u9ad8\u304f\u3001\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305d\u306e\u4fe1\u983c\u6027\u3068\u4f7f\u3044\u3084\u3059\u3055\u304b\u3089\u3001\u5f37\u304f\u304a\u52e7\u3081\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30cd\u30a4\u30c6\u30a3\u30d6\u30e2\u30d0\u30a4\u30eb\u30a2\u30e9\u30fc\u30c8\u306e\u6b20\u5982<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">With ThriveDesk, you can supercharge your website&#8217;s growth and streamline customer interactions<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion: Zoho Desk vs JIRA Service Management for Your Business<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When deciding between Zoho Desk and JIRA Service Management to meet your business needs, it&#8217;s essential to consider a range of factors aligned with your organizational goals, operational requirements, and financial constraints. These two platforms offer distinct strengths, each serving unique aspects of your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Your choice between Zoho Desk and JIRA Service Management should align with your unique business needs. <strong>Zoho Desk<\/strong> continues to be an excellent, cost-effective solution for businesses prioritizing budget-conscious decisions. Its robust feature set, affordability, and scalability make it a compelling option.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Conversely, <strong>JIRA Service Management<\/strong> offers a compelling solution if you focus on optimizing project management and development processes.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tailor your selection to match your objectives and leverage the full potential of Zoho Desk or JIRA Service Management to drive success in your organization. If you\u2019re a small business looking for a more cost-effective solution to handle your customer support, <strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong> can be your go-to.<\/p>","protected":false},"excerpt":{"rendered":"<p>Zoho Desk is a cloud-based help desk software that helps businesses of all sizes manage their customer support operations. It offers a wide range of features, including ticket management, a knowledge base, a self-service portal, automation, reporting, and analytics. On the other hand, JIRA is the OG of enterprise project and issue management software. NASA uses JIRA Service Management to land rockets on Mars! They have a product called JIRA Service Management, and today we will compare two enterprise customer support software.&nbsp; As these platforms square off, we&#8217;ll explore their strengths, unique capabilities, and which one might be your key to enhanced productivity and success. So, fasten your seatbelts as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34240,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-34238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=34238"}],"version-history":[{"count":1,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34238\/revisions"}],"predecessor-version":[{"id":39979,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34238\/revisions\/39979"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/34240"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=34238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=34238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=34238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}