{"id":34198,"date":"2024-02-06T13:41:30","date_gmt":"2024-02-06T10:41:30","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=34198"},"modified":"2025-10-26T13:32:05","modified_gmt":"2025-10-26T10:32:05","slug":"jira-vs-intercom","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/jira-vs-intercom\/","title":{"rendered":"Jira vs Intercom\uff1a\u5fb9\u5e95\u6bd4\u8f03"},"content":{"rendered":"<p class=\"wp-block-paragraph\">\u6025\u901f\u306b\u6210\u9577\u3059\u308b\u30d3\u30b8\u30cd\u30b9\u3092\u904b\u55b6\u3059\u308b\u306b\u306f\u3001\u69d8\u3005\u306a\u8ab2\u984c\u304c\u4f34\u3044\u307e\u3059\u3002\u4e8b\u696d\u304c\u62e1\u5927\u3059\u308b\u306b\u3064\u308c\u3066\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3084\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u306e\u6570\u3082\u5897\u52a0\u3057\u307e\u3059\u3002\u3059\u3079\u3066\u3092\u624b\u4f5c\u696d\u3067\u7ba1\u7406\u3059\u308b\u306e\u306f\u307e\u3059\u307e\u3059\u56f0\u96e3\u306b\u306a\u308a\u3001\u696d\u52d9\u3092\u52b9\u7387\u5316\u3059\u308b\u305f\u3081\u306e\u5805\u7262\u306a\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u304c\u5fc5\u8981\u306b\u306a\u308a\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u73fe\u5728\u5e02\u5834\u306b\u51fa\u56de\u3063\u3066\u3044\u308b\u6700\u9ad8\u306e\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u30922\u3064\u898b\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA <\/strong>is the OG of enterprise project and issue management software. NASA uses JIRA Service Management to land rockets on Mars!<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They have a product called <strong>JIRA Service Management<\/strong>, and today we will compare two enterprise customer support software.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u4e00\u65b9\u3067\u3001 <strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong> brings a dynamic approach to customer support. Its suite of tools goes beyond traditional ticketing and focuses on customer engagement and messaging automation. From in-app <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-wordpress-chat-plugins\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-wordpress-chat-plugins\/\" rel=\"noreferrer noopener\">chat to personalized auto responders<\/a>, Intercom provides a unified experience across multiple channels, creating a support ecosystem that nurtures and converts leads.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3044\u3046\u3088\u308a\u306f\u3001CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3068\u3057\u3066\u6349\u3048\u3089\u308c\u3066\u3044\u308b\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As these platforms go head-to-head, we&#8217;ll dissect their strengths, delve into their unique AI-powered capabilities, and help you determine which one holds the key to elevating your customer support and engagement strategies. So, get ready for an insightful journey through the landscapes of Jira and Intercom, where support excellence converges with AI innovation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u7c21\u5358\u306a\u30e1\u30e2\uff1a<\/strong> If you are a startup or SMB, Jira or Intercom might not be a good fit for you. Check out <a href=\"https:\/\/www.thrivedesk.com\/ja\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a>, \u3053\u308c\u306f\u3001\u30b9\u30bf\u30fc\u30c8\u30a2\u30c3\u30d7\u4f01\u696d\u3084\u4e2d\u5c0f\u4f01\u696d\u5411\u3051\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306b\u95a2\u3059\u308b\u5f53\u793e\u306e\u898b\u89e3\u3067\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jira vs Intercom at a glance<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u57fa\u6e96<\/th><th>Jira<\/th><th>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/th><\/tr><\/thead><tbody><tr><td>\u8a55\u4fa1<\/td><td>4.2\/5<\/td><td>4.5\/5<\/td><\/tr><tr><td>\u30cb\u30c3\u30c1<\/td><td>\u4e2d\u5c0f\u4f01\u696d<\/td><td>\u4e2d\u5c0f\u4f01\u696d<\/td><\/tr><tr><td>\u958b\u59cb\u4fa1\u683c<\/td><td>$77.50<\/td><td>$74<\/td><\/tr><tr><td>\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/td><td>7\u65e5\u9593<\/td><td>14\u65e5\u9593<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Overview of JIRA Service Management<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1740\" height=\"662\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk.png\" alt=\"Jira Service Management platform showing integration with Atlassian Cloud for streamlined service desk operations.\" class=\"wp-image-39082\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk.png 1740w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-768x292.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-1536x584.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/jira-desk-18x7.png 18w\" sizes=\"(max-width: 1740px) 100vw, 1740px\" \/><figcaption class=\"wp-element-caption\">Empowering teams with Jira Service Desk built on Jira for efficient customer support and issue resolution management.<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong>, developed by Atlassian, is a versatile project management and issue-tracking software trusted by teams across diverse industries. It excels in efficient issue tracking, allowing teams to create, assign, and prioritize tasks seamlessly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management is renowned for its agile project management capabilities, supporting methodologies like Scrum and Kanban. Its customizable workflows empower teams to define unique processes while reporting and dashboards provide valuable insights for decision-making.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management&#8217;s flexibility extends to integrations with a wide range of tools, ensuring seamless collaboration. It offers multiple deployment options, robust security features, and <a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">automation capabilities<\/a> to enhance efficiency. In addition, JIRA Service Management&#8217;s roadmap feature aids in long-term project planning, and the Atlassian Marketplace provides various apps to extend functionality.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In summary, JIRA Service Management equips teams with a powerful suite of features to streamline project management and collaboration. It is a go-to choice for industries spanning software development to marketing and beyond.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u30a4\u30f3\u30bf\u30fc\u30b3\u30e0\u306e\u6982\u8981<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1644\" height=\"743\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/intercom.png\" alt=\"ThriveDesk\u304c\u63d0\u4f9b\u3059\u308bAI\u642d\u8f09\u306e\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304a\u3088\u3073\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u7387\u7684\u306a\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u7ba1\u7406\u3068AI\u3092\u6d3b\u7528\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002.\" class=\"wp-image-39091\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/intercom.png 1644w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/intercom-768x347.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/intercom-1536x694.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/intercom-18x8.png 18w\" sizes=\"(max-width: 1644px) 100vw, 1644px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong> \u306f\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-support-experience-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u3092\u5411\u4e0a\u3055\u305b\u308b<\/a> \u305d\u3057\u3066\u8ca9\u58f2\u30d7\u30ed\u30bb\u30b9\u3002Intercom\u306f\u3001\u4f7f\u3044\u3084\u3059\u3044\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u9ad8\u5ea6\u306a\u6a5f\u80fd\u3092\u5099\u3048\u3001\u9867\u5ba2\u3068\u306e\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306b\u8a2d\u8a08\u3055\u308c\u305f\u5305\u62ec\u7684\u306a\u30c4\u30fc\u30eb\u30b9\u30a4\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306e\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u30b7\u30b9\u30c6\u30e0\u306f\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30e1\u30fc\u30eb\u3001\u30a2\u30d7\u30ea\u5185\u30e1\u30c3\u30bb\u30fc\u30b8\u306a\u3069\u3001\u3055\u307e\u3056\u307e\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u901a\u3058\u3066\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u3084\u308a\u53d6\u308a\u3092\u53ef\u80fd\u306b\u3057\u307e\u3059\u3002\u9867\u5ba2\u304c\u3069\u3053\u306b\u3044\u3066\u3082\u3064\u306a\u304c\u308a\u3001\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30b5\u30dd\u30fc\u30c8\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom \u306e\u81ea\u52d5\u5316\u304a\u3088\u3073\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u6a5f\u80fd\u3092\u4f7f\u7528\u3057\u3066\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4f53\u9a13\u3057\u3066\u304f\u3060\u3055\u3044\u3002\u7279\u5b9a\u306e\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c8\u5411\u3051\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u4f5c\u6210\u3057\u3001, <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3068\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306e\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3068\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u6d3b\u7528\u3057\u3066\u3001\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3057\u3087\u3046\u3002\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3057\u3001\u9867\u5ba2\u81ea\u8eab\u304c\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u3092\u4eba\u6c17\u306e\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u88fd\u30c4\u30fc\u30eb\u3084\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3068\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u7d71\u5408\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u306e\u52b9\u7387\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306e\u5206\u6790\u6a5f\u80fd\u3068\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3066\u3001\u8cb4\u91cd\u306a\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u7372\u5f97\u3057\u307e\u3057\u3087\u3046\u3002\u4e3b\u8981\u306a\u6307\u6a19\u3092\u8ffd\u8de1\u3057\u3001\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u6210\u679c\u3092\u6e2c\u5b9a\u3057\u3001\u9867\u5ba2\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u6226\u7565\u3092\u6700\u9069\u5316\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306e\u5305\u62ec\u7684\u306a\u30d1\u30ef\u30fc\u3092\u4f53\u9a13\u3057\u3066\u3001\u52b9\u679c\u7684\u306a\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3001\u81ea\u52d5\u5316\u3001\u30b5\u30dd\u30fc\u30c8\u30c4\u30fc\u30eb\u3001\u9023\u643a\u6a5f\u80fd\u3001\u5206\u6790\u6a5f\u80fd\u3092\u5b9f\u73fe\u3057\u307e\u3057\u3087\u3046\u3002.<\/p>\n\n\n<div class=\"layout-thumbnail-left wp-block-tdblocks-recommended-reading\">\n\t<div class=\"recommended-reading-card\">\n\t\t<h6 class=\"recommended-reading-heading\">\n\t\t\t\u304a\u3059\u3059\u3081\u306e\u66f8\u7c4d\t\t<\/h6>\n\t\t<a href=\"https:\/\/www.thrivedesk.com\/ja\/best-intercom-alternatives\/\"  aria-label=\"Read: 6 Intercom alternatives, recommended by\u2026 an Intercom competitor (yes, really!)\">\n\t\t\t\n\t\t\t<div class=\"recommended-reading-content layout-thumbnail-left\">\n\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-image\">\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/10\/cover-intercom-alt.jpg\" alt=\"\u7a7a\u98db\u3076\u8239\u3068\u7dd1\u8c4a\u304b\u306a\u6d6e\u904a\u90fd\u5e02\u3001\u5e7b\u60f3\u7684\u306a\u98a8\u666f\u3001\u9bae\u3084\u304b\u306a\u9752\u3044\u7a7a\u3001\u53e4\u4ee3\u306e\u30a2\u30fc\u30c1\u3068\u5854\u3001\u30e6\u30fc\u30c8\u30d4\u30a2\u7684\u306a\u90fd\u5e02\u666f\u89b3\u3001\u60f3\u50cf\u529b\u8c4a\u304b\u306a\u4e16\u754c\u3001\u81ea\u7136\u3068\u878d\u5408\u3057\u305f\u6d3b\u6c17\u3042\u308b\u5927\u90fd\u5e02\u3001\u5922\u306e\u3088\u3046\u306a\u74b0\u5883\u3001\u5192\u967a\u3068\u63a2\u691c\u3092\u30c6\u30fc\u30de\u306b\u3057\u305f\u3001\u30a4\u30f3\u30b9\u30d4\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u4e0e\u3048\u308b\u30d5\u30a1\u30f3\u30bf\u30b8\u30fc\u30b7\u30fc\u30f3\u3001\u7dd1\u306e\u3042\u308b\u672a\u6765\u7684\u306a\u5efa\u7bc9\u3001\u9b54\u6cd5\u306e\u90fd\u5e02\u306e\u30c7\u30b8\u30bf\u30eb\u30a2\u30fc\u30c8\u3001\u30d5\u30a1\u30f3\u30bf\u30b8\u30fc\u8a2d\u5b9a\u306e\u6d3b\u6c17\u3042\u308b\u90fd\u5e02\u74b0\u5883\u3002.\" loading=\"lazy\" title=\"\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t<div class=\"recommended-reading-text\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"recommended-reading-category\">\u30ea\u30bd\u30fc\u30b9<\/div>\n\t\t\t\t\t\t\t\t\t\t<h4 class=\"recommended-reading-title\">\n\t\t\t\t\t\tIntercom\u306e\u4ee3\u66ff\u3068\u306a\u308b6\u3064\u306e\u30b5\u30fc\u30d3\u30b9\u3002\u3057\u304b\u3082\u3001Intercom\u306e\u7af6\u5408\u4ed6\u793e\u304c\u63a8\u85a6\u3057\u3066\u3044\u308b\u3093\u3067\u3059\uff08\u672c\u5f53\u306b\uff01\uff09\u3002\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">\u6bd4\u8f03\u5206\u6790\uff1a\u4e3b\u306a\u7279\u5fb4\u3068\u6a5f\u80fd<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When comparing Jira Service Management and Intercom, evaluating their core features and functionalities is essential to determine which platform best suits your organization&#8217;s customer support needs. Let&#8217;s explore how Jira&nbsp; and Intercom stack up in terms of basic functionalities required by <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" rel=\"noreferrer noopener\">helpdesk software<\/a>.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>JIRA Service Management<\/th><th>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/th><\/tr><\/thead><tbody><tr><td>\u7d71\u5408<\/td><td>JIRA Service Management integrates with over 5700 apps, including Slack, Confluence, and Trello<\/td><td>Limited integrations are available. Their app market currently holds around 100 apps.&nbsp;<br><\/td><\/tr><tr><td>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><td>JIRA Service Management also offer a self-service portal similar to most helpdesk software<\/td><td>Intercom\u306f\u3001\u9867\u5ba2\u304c\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u30d5\u30a9\u30fc\u30e9\u30e0\u3001\u8a18\u4e8b\u306a\u3069\u304c\u63b2\u8f09\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td><td>JIRA Service Management offers it\u2019s live chat in the form of an integration available in the atlassian marketplace called Q chat which can be integrated in both websites and customer service portals&nbsp;<\/td><td>Intercom\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u305f\u3081\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u5831\u544a<\/td><td>JIRA Service Management offers a variety of reports that help businesses track project management metrics, such as sprint velocity, task completion rate, and time spent on tasks<\/td><td>Intercom\u306f\u9650\u5b9a\u7684\u306a\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3068\u5206\u6790\u6a5f\u80fd\u3057\u304b\u63d0\u4f9b\u3057\u3066\u3044\u307e\u305b\u3093\u3002<\/td><\/tr><tr><td>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td><td>JIRA Service Management offers a mobile app for both iOS and Android<\/td><td>Intercom\u306fiOS\u3068Android\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u305f\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>AI<\/td><td>JIRA Service Management has a virtual assistant powered by Atlassian Intelligence, which is a powerful generative AI equipped with a best-in-class Natural Language Processing engine. It assists agents and customers alike with lightning fast conversational customer support&nbsp;<\/td><td>Intercom\u306f\u3001GPT 4\u3092\u642d\u8f09\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30dc\u30c3\u30c8\u3092\u9593\u3082\u306a\u304f\u30ea\u30ea\u30fc\u30b9\u3059\u308b\u4e88\u5b9a\u3067\u3059\u3002 <strong>\u30d5\u30a3\u30f3<\/strong>. Fin\u306f\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3001\u660e\u78ba\u5316\u306e\u305f\u3081\u306e\u8cea\u554f\u3092\u3057\u3001\u9867\u5ba2\u3068\u5341\u5206\u306b\u4f1a\u8a71\u3057\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td>JIRA Service Management offers 24\/7 customer support via email and chat<\/td><td>Intercom\u306f\u3001\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593365\u65e5\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002<\/td><\/tr><tr><td>\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/td><td>JIRA Service Management, a project management tool with ticket management features. Its ticket management system is not as robust as Intercom&#8217;s, but it can be used to track and manage issues related to projects<\/td><td>Intercom\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u4e00\u5143\u7ba1\u7406\u3059\u308b\u5805\u7262\u306a\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u3092\u63d0\u4f9b\u3057\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u304c\u30c1\u30b1\u30c3\u30c8\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u30fb\u89e3\u6c7a\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002\u30c1\u30b1\u30c3\u30c8\u306e\u5272\u308a\u5f53\u3066\u3001\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3001SLA\u7ba1\u7406\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3001\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a\u30d7\u30ed\u30bb\u30b9\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002.<\/td><\/tr><tr><td>\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3<\/td><td>JIRA Service Management&#8217;s automation capabilities are tailored to project management, software development, and workflow optimization, making it ideal for these purposes<br><\/td><td>Intercom\u306f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u4e8b\u524d\u306b\u5b9a\u7fa9\u3055\u308c\u305f\u624b\u9806\u306b\u6cbf\u3063\u3066\u4f5c\u696d\u3092\u9032\u3081\u308b\u305f\u3081\u306e\u81ea\u52d5\u5316\u3055\u308c\u305f\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u3092\u63d0\u4f9b\u3057\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u6a19\u6e96\u5316\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u30d7\u30ed\u30bb\u30b9\u3092\u4fdd\u8a3c\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u3078\u306e\u56de\u7b54\u3001\u898b\u8fbc\u307f\u5ba2\u306e\u9078\u5225\u3001\u30c7\u30e2\u306e\u4e88\u7d04\u3068\u3044\u3063\u305f\u30bf\u30b9\u30af\u3092\u81ea\u52d5\u5316\u3067\u304d\u308b\u30dc\u30c3\u30c8\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002.<br><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">\ud83c\udfc6 Our pick: Intercom<\/h3>\n\n\n\n<h2 class=\"wp-block-heading\">\u305d\u306e\u4ed6\u306e\u6bd4\u8f03\u6307\u6a19<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u72ec\u81ea\u306e\u6a5f\u80fd<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As you dive deeper into the world of customer support and engagement, you&#8217;ll discover that Jira Service Management and Intercom offer some distinctive features that set them apart. Let&#8217;s explore these unique offerings and see how they can benefit your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management shines in the realm of project and issue tracking. While not a customer support-focused platform like some other help desks, JIRA Service Management excels in agile project management. Its strength lies in customizable workflows, ideal for teams following agile methodologies such as <a href=\"https:\/\/www.atlassian.com\/agile\/kanban\/kanban-vs-scrum\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.atlassian.com\/agile\/kanban\/kanban-vs-scrum\" rel=\"noreferrer noopener nofollow\">Scrum and Kanban<\/a>. IT also boasts robust reporting and dashboard features for actionable insights into project progress. It uses a powerful virtual agent which is also very proficient at dealing with customer queries, cutting down on response time and automating certain support processes just like Intercoms GPT 4 powered Fin.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, let&#8217;s shift our focus to Intercom&#8217;s unique offerings. <a href=\"https:\/\/www.thrivedesk.com\/ja\/intercom-pricing\/\">\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/a> has a different approach, one that&#8217;s all about sales, marketing, and personalized messaging. Intercom has your back if you&#8217;re looking to supercharge your sales efforts. It&#8217;s like having a toolkit for lead generation, customer segmentation, and crafting highly personalized messages. This makes it an excellent choice if you want to engage with support and potential and existing customers in real time. Here are <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-intercom-alternatives\/\" data-type=\"post\" data-id=\"18111\">best Intercom alternatives<\/a> that you can check for your business.<\/p>\n\n\n\n<p class=\"has-text-align-center has-background wp-block-paragraph\" style=\"background-color:#d6eefe\">\ud83c\udfc6 <strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>\u5f15\u304d\u5206\u3051\u3002\u3069\u3061\u3089\u3082\u512a\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u306a\u304c\u308b\u72ec\u81ea\u306e\u7279\u9577\u3092\u5099\u3048\u3066\u3044\u308b\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u6599\u91d1\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When evaluating helpdesk solutions such as Jira and Intercom, it is essential to grasp the pricing models and plans to ensure an informed choice. Let&#8217;s examine the pricing structures of both platforms, assess their cost-effectiveness and scalability, and scrutinize any potential extra expenses or undisclosed fees associated with each platform.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management&nbsp;<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u7121\u6599<\/td><td>$0<\/td><\/tr><tr><td><br>\u6a19\u6e96<\/td><td>$77.50 per user\/month, billed monthly (for 10 users)$790 per user\/month, billed annually<\/td><\/tr><tr><td><br>\u30d7\u30ec\u30df\u30a2\u30e0<\/td><td>$152.50 per user\/month, billed monthly (for 10 users)$1525 per user\/month, billed annually<\/td><\/tr><tr><td>\u4f01\u696d<\/td><td>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u8a2d\u5b9a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management adopts a clear per-user per-month billing model, making it easy to calculate costs and scale as needed.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management integrates seamlessly with other Atlassian tools, potentially enhancing overall value. However, it&#8217;s important to be aware that these integrations might affect pricing, depending on the chosen plan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30b9\u30bf\u30fc\u30bf\u30fc<\/td><td>\u6708\u984d$74\u3001\u5e74\u9593\u8acb\u6c42<\/td><\/tr><tr><td>\u30d7\u30ed<\/td><td>$395\/month, billed annually<\/td><\/tr><tr><td>\u30d7\u30ec\u30df\u30a2\u30e0<\/td><td>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u8a2d\u5b9a<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom offers a wide range of features to help businesses improve customer relationships.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom offers a free trial so businesses can try the product before buying it.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom\u306f\u3001\u4f01\u696d\u304c\u81ea\u793e\u306e\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3059\u308b\u305f\u3081\u306b\u8cfc\u5165\u3067\u304d\u308b\u3055\u307e\u3056\u307e\u306a\u30a2\u30c9\u30aa\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If money is limited for your business, a help desk that can be a JIRA alternative or an Intercom alternative is<strong> \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>. \u5f7c\u3089\u306f\u63d0\u4f9b\u3059\u308b <a href=\"https:\/\/www.thrivedesk.com\/ja\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5206\u304b\u308a\u3084\u3059\u3044\u6599\u91d1\u30d7\u30e9\u30f3<\/a> \u591a\u69d8\u306a\u4f01\u696d\u30cb\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u9078\u629e\u80a2\u306f\u308f\u305a\u304b2\u3064\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d4c\u55b6\u8005\u306f\u4fa1\u683c\u8a2d\u5b9a\u306b\u3064\u3044\u3066\u3088\u308a\u7c21\u5358\u306b\u5224\u65ad\u3067\u304d\u307e\u3059\u3002\u5c0f\u898f\u6a21\u30c1\u30fc\u30e0\u3067\u3082\u6210\u9577\u4f01\u696d\u3067\u3082\u3001\u30b5\u30dd\u30fc\u30c8\u8981\u4ef6\u3068\u4e88\u7b97\u306b\u5408\u3063\u305f\u30d7\u30e9\u30f3\u3092\u304a\u9078\u3073\u304f\u3060\u3055\u3044\u3002.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30b9\u30bf\u30fc\u30bf\u30fc<\/td><td>$25\/\u6708\uff084\u5e2d\uff09<\/td><\/tr><tr><td>\u30d7\u30e9\u30b9<\/td><td>$85\/\u6708\uff0810\u5e2d\uff09<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"has-text-align-center has-background wp-block-paragraph\" style=\"background-color:#d6eefe\">\ud83c\udfc6 <strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081:<\/strong> JIRA Service Management. Offers more variety.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30b3\u30b9\u30c8\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3068\u62e1\u5f35\u6027<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management employs a transparent pricing model, billing per-user per month. This straightforward approach simplifies cost calculations and allows for easy scalability. It&#8217;s worth noting that JIRA Service Management&#8217;s integration with other Atlassian tools can enhance the overall value, as these integrations create a cohesive ecosystem for project management and collaboration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As your business grows, you can easily add more users to your JIRA Service Management plan, ensuring your project management capabilities align with your expanding team. However, it&#8217;s important to consider the impact of integrated tools on pricing. Depending on the selected plan, additional features from the Atlassian suite may become available, affecting the overall cost.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306f\u6599\u91d1\u30d7\u30e9\u30f3\u5185\u3067\u62e1\u5f35\u6027\u3082\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30cb\u30fc\u30ba\u306e\u62e1\u5927\u306b\u5408\u308f\u305b\u3066\u4e0a\u4f4d\u30c6\u30a3\u30a2\u306b\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u3067\u304d\u307e\u3059\u3002\u7d71\u5408\u3055\u308c\u305f\u30a2\u30d7\u30ea\u30b1\u30fc\u30b7\u30e7\u30f3\u30b9\u30a4\u30fc\u30c8\u3092\u5099\u3048\u305fIntercom\u306f\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u7ba1\u7406\u3059\u308b\u305f\u3081\u306e\u7d71\u4e00\u3055\u308c\u305f\u30a8\u30b3\u30b7\u30b9\u30c6\u30e0\u3092\u6c42\u3081\u308b\u4f01\u696d\u306b\u5bfe\u5fdc\u3059\u308b\u5305\u62ec\u7684\u306a\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002\u3053\u306e\u62e1\u5f35\u6027\u306b\u3088\u308a\u3001\u4f01\u696d\u306f\u30b5\u30dd\u30fc\u30c8\u30a4\u30f3\u30d5\u30e9\u30b9\u30c8\u30e9\u30af\u30c1\u30e3\u3092\u9032\u5316\u3059\u308b\u8981\u4ef6\u306b\u5408\u308f\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u3001 <a href=\"https:\/\/www.thrivedesk.com\/ja\/ecommerce-customer-service-best-practices\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u9867\u5ba2\u4f53\u9a13<\/a>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">\ud83c\udfc6 Our pick: Intercom.<\/h3>\n\n\n\n<h3 class=\"wp-block-heading\">\u8ffd\u52a0\u8cbb\u7528\u3068\u96a0\u308c\u305f\u6599\u91d1<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When selecting a helpdesk or project management platform, it&#8217;s crucial to consider the base pricing and any potential additional costs and hidden charges that may impact your budget. Let&#8217;s delve into how JIRA Service Management and Intercom handle these aspects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">JIRA Service Management also employs a clear per-user per-month pricing model. Intercom, there are potential additional costs to consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Integrated Tools: <\/strong>JIRA Service Management&#8217;s integration with other Atlassian tools, such as Confluence and Trello, can be a significant asset. Still, if you opt to use these additional tools, they may come with their own subscription fees.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Plugin Costs:<\/strong> JIRA Service Management Marketplace offers a wide range of plugins and extensions to enhance functionality. Some of these plugins may require separate purchases.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Data Storage:<\/strong> Depending on your data storage needs, additional costs may apply if you exceed the allocated storage limits in your plan.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Training and Support:<\/strong> JIRA Service Management may charge for extra training or <a href=\"https:\/\/www.thrivedesk.com\/ja\/exceptional-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">premium support services<\/a> beyond what&#8217;s included in your plan.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Intercom\u306f\u3001\u6599\u91d1\u4f53\u7cfb\u3084\u8ffd\u52a0\u6599\u91d1\u306b\u95a2\u3057\u3066\u6bd4\u8f03\u7684\u900f\u660e\u6027\u306e\u9ad8\u3044\u4f01\u696d\u3067\u3059\u3002\u305f\u3060\u3057\u3001\u30d7\u30e9\u30f3\u306b\u7533\u3057\u8fbc\u3080\u524d\u306b\u6ce8\u610f\u3059\u3079\u304d\u70b9\u304c\u3044\u304f\u3064\u304b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u8d85\u904e\u6599\u91d1\uff1a<\/strong> \u5951\u7d04\u30d7\u30e9\u30f3\u306e\u4e0a\u9650\u3092\u8d85\u904e\u3059\u308b\u3068\u3001\u8d85\u904e\u6599\u91d1\u304c\u767a\u751f\u3059\u308b\u5834\u5408\u304c\u3042\u308a\u307e\u3059\u3002\u6599\u91d1\u306f\u30d7\u30e9\u30f3\u3068\u5229\u7528\u72b6\u6cc1\u306b\u3088\u3063\u3066\u7570\u306a\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\uff1a <\/strong>Intercom\u306f\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9\u3068\u3044\u3063\u305f\u4fbf\u5229\u306a\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306f\u8cbb\u7528\u304c\u304b\u3055\u3080\u5834\u5408\u304c\u3042\u308a\u3001\u8ffd\u52a0\u306e\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981\u306b\u306a\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30a2\u30c9\u30aa\u30f3\u30e2\u30b8\u30e5\u30fc\u30eb\uff1a <\/strong>Intercom\u306f\u3001\u53d7\u4fe1\u30c8\u30ec\u30a4\uff08\u30e1\u30fc\u30eb\u30b5\u30dd\u30fc\u30c8\uff09\u3084\u88fd\u54c1\u30c4\u30a2\u30fc\uff08\u30a4\u30f3\u30bf\u30e9\u30af\u30c6\u30a3\u30d6\u30ac\u30a4\u30c9\uff09\u306a\u3069\u306e\u30a2\u30c9\u30aa\u30f3\u30e2\u30b8\u30e5\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u3001\u3053\u308c\u3089\u306f\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u4e00\u65b9\u3067\u3001\u8cbb\u7528\u5897\u52a0\u3084\u30b5\u30dd\u30fc\u30c8\u306e\u5fc5\u8981\u6027\u3082\u4f34\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>API\u5229\u7528\u6599\u91d1\uff1a <\/strong>Intercom API\u3078\u306e\u4f9d\u5b58\u5ea6\u304c\u9ad8\u3044\u5834\u5408\u3001\u4e00\u5b9a\u306e\u9650\u5ea6\u3092\u8d85\u3048\u308b\u3068\u8ffd\u52a0\u6599\u91d1\u304c\u767a\u751f\u3059\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-center has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>\u5f15\u304d\u5206\u3051\u3002\u3069\u3061\u3089\u3082\u69d8\u3005\u306a\u65b9\u6cd5\u3067\u3001\u304b\u306a\u308a\u306e\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u304c\u53ef\u80fd\u3060\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A helpdesk solution&#8217;s user experience and interface are crucial in ensuring efficient and intuitive customer support. Let&#8217;s evaluate the user experience and interface of both Jira and Intercom, considering factors such as ease of navigation, customization options, and overall intuitiveness. We will also consider customer feedback and reviews to <a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u6d1e\u5bdf\u3092\u63d0\u4f9b\u3059\u308b<\/a> \u5404\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u4f7f\u3044\u3084\u3059\u3055\u306b\u3064\u3044\u3066\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management also prioritizes a seamless user experience, with a focus on intuitive navigation and accessibility. Its interface is organized and clutter-free, presenting information in a structured manner through a well-designed dashboard.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>JIRA Service Management provides ample customization options to cater to diverse business needs. Users can customize workflows, ticket forms, and layouts, ensuring that the platform adapts seamlessly to their unique project management processes.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>User reviews consistently highlight JIRA Service Management&#8217;s user-friendly interface. Users appreciate its simplicity and ease of navigation, which is further enhanced by the platform&#8217;s comprehensive features. The intuitive design and structured interface contribute significantly to a positive user experience.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom\u306f\u3001\u64cd\u4f5c\u6027\u3068\u30a2\u30af\u30bb\u30b9\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306e\u63d0\u4f9b\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002\u30e6\u30fc\u30b6\u30fc\u306f\u30bb\u30af\u30b7\u30e7\u30f3\u9593\u3092\u30b9\u30e0\u30fc\u30ba\u306b\u79fb\u52d5\u3057\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3084\u64cd\u4f5c\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom offers extensive customization options, empowering businesses to adapt the interface to their requirements. Users can customize ticket forms, workflows, and layouts, ensuring a tailored support experience.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom\u306e\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306f\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u3088\u3046\u8a2d\u8a08\u3055\u308c\u3066\u304a\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u62c5\u5f53\u8005\u304c\u9867\u5ba2\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u3084\u308a\u53d6\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306e\u30ec\u30a4\u30a2\u30a6\u30c8\u3068\u60c5\u5831\u6574\u7406\u306f\u3001\u52b9\u7387\u7684\u3067\u4f7f\u3044\u3084\u3059\u3044\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306b\u8ca2\u732e\u3057\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Intercom\u306f\u3001\u305d\u306e\u30b7\u30f3\u30d7\u30eb\u3055\u3068\u5206\u304b\u308a\u3084\u3059\u3044\u64cd\u4f5c\u6027\u3067\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u9ad8\u3044\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u307e\u3059\u3002\u76f4\u611f\u7684\u306a\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u8a2d\u8a08\u3068\u5145\u5b9f\u3057\u305f\u6a5f\u80fd\u304c\u76f8\u307e\u3063\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u5168\u4f53\u306b\u95a2\u3057\u3066\u80af\u5b9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5bc4\u305b\u3089\u308c\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Intercom\u3002UI\/UX\u306f\u3042\u308b\u7a0b\u5ea6\u4e3b\u89b3\u7684\u306a\u3082\u306e\u3067\u3059\u304c\u3001\u79c1\u305f\u3061\u306b\u3068\u3063\u3066Intercom\u306e\u65b9\u304cUI\u304c\u512a\u308c\u3066\u304a\u308a\u3001\u5168\u4f53\u7684\u306b\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u307e\u3059\u3002.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u304a\u5ba2\u69d8\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3068\u30ec\u30d3\u30e5\u30fc<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u306b\u95a2\u3057\u3066\u306f <strong>G2<\/strong> ratings, JIRA Service Management and Intercom are both well-rated platforms. JIRA Service Management has a rating of <strong>4.2 out of 5 stars<\/strong> based on over 753 reviews. Intercom has a rating of <strong>\u661f5\u3064\u4e2d4.5\u3064<\/strong>, 2700\u4ef6\u4ee5\u4e0a\u306e\u30ec\u30d3\u30e5\u30fc\u306b\u57fa\u3065\u3044\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong> is commended for robust project management capabilities, enhancing workflow efficiency and team collaboration. Yet, the platform&#8217;s learning curve can be steep for newcomers, and its pricing structure, particularly in conjunction with other Atlassian tools, may pose budget considerations for some organizations.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1019\" height=\"751\" data-id=\"34209\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2.png\" alt=\"Jira Customer Review\" class=\"wp-image-34209\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2.png 1019w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2-768x566.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview2-16x12.png 16w\" sizes=\"(max-width: 1019px) 100vw, 1019px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1021\" height=\"689\" data-id=\"34210\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1.png\" alt=\"Jira User Review\" class=\"wp-image-34210\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1.png 1021w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1-768x518.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/Jirareview1-18x12.png 18w\" sizes=\"(max-width: 1021px) 100vw, 1021px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong> is praised as an affordable option with high customization capabilities, allowing businesses to create a personalized support experience. Although the interface may require a learning curve, users find the platform effective and functional.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"906\" height=\"584\" data-id=\"33039\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview1.png\" alt=\"Intercom Customer Review\" class=\"wp-image-33039\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview1.png 906w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview1-768x495.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview1-18x12.png 18w\" sizes=\"(max-width: 906px) 100vw, 906px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"909\" height=\"497\" data-id=\"33038\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview2.png\" alt=\"Intercom User Review\" class=\"wp-image-33038\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview2.png 909w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview2-768x420.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/10\/Intercomreview2-18x10.png 18w\" sizes=\"(max-width: 909px) 100vw, 909px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u9867\u5ba2\u306e\u9593\u3067\u306f\u3001\u3044\u304f\u3064\u304b\u306e\u5171\u901a\u3059\u308b\u30d1\u30bf\u30fc\u30f3\u306b\u6982\u306d\u5171\u901a\u8a8d\u8b58\u304c\u898b\u3089\u308c\u308b\u3002.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Intercom. Acknowledging that this is a subjective category, we looked at 100 reviews for each and considering the limited sample size, Intercom had more reviews over 4 stars compared to JIRA Service Management.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Jira Service Managment vs Intercom: Pros and Cons Face-Off<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Both Jira and Intercom offer varying flavors to curate the customer support experience. Let&#8217;s see how their strengths and weaknesses stack up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u9577\u6240<\/strong><\/td><td><strong>\u77ed\u6240<\/strong><\/td><\/tr><tr><td>Powerful project management capabilities<\/td><td>Learning curve for beginners<\/td><\/tr><tr><td>Highly customizable for various use cases<\/td><td>Pricing may become a concern, especially when integrated with other Atlassian products<\/td><\/tr><tr><td>Integrates seamlessly with other Atlassian tools<\/td><td>Primarily focused on project management and development, may not be as versatile for other business functions<\/td><\/tr><tr><td>Offers robust workflow automation<\/td><td>Pricing may be an issue while scaling team<\/td><\/tr><tr><td>Has a free plan<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u9577\u6240<\/strong><\/td><td><strong>\u77ed\u6240<\/strong><\/td><\/tr><tr><td>\u30ea\u30fc\u30c9\u751f\u6210\u3001\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30e1\u30c3\u30bb\u30fc\u30b8\u30f3\u30b0\u306a\u3069\u306e\u6a5f\u80fd\u3092\u5099\u3048\u3001\u8ca9\u58f2\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306b\u91cd\u70b9\u3092\u7f6e\u3044\u3066\u3044\u307e\u3059\u3002<\/td><td>More expensive compared to Jira and less variety in pricing<\/td><\/tr><tr><td>\u4f7f\u3044\u3084\u3059\u304f\u8a2d\u5b9a\u3082\u7c21\u5358<\/td><td>\u8907\u96d1\u306a\u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u8981\u4ef6\u306b\u306f\u3042\u307e\u308a\u9069\u3057\u3066\u3044\u306a\u3044<\/td><\/tr><tr><td>\u6210\u9577\u3059\u308b\u4f01\u696d\u306e\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u53ef\u80fd<\/td><td><\/td><\/tr><tr><td>\u30e6\u30fc\u30b6\u30fc\u3068\u958b\u767a\u8005\u304b\u3089\u306a\u308b\u5927\u898f\u6a21\u3067\u6d3b\u767a\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td><\/td><\/tr><tr><td>\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td><\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u3042\u306a\u305f\u306b\u3068\u3063\u3066\u6700\u9069\u306a\u306e\u306f\u3069\u3061\u3089\u3067\u3057\u3087\u3046\u304b\uff1f<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>JIRA Service Management<\/strong> is commended for robust project management capabilities, enhancing workflow efficiency and team collaboration. Yet, the platform&#8217;s learning curve can be steep for newcomers, and its pricing structure, particularly in conjunction with other Atlassian tools, may pose budget considerations for some organizations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/strong> is a good option if you are looking for a solution that focuses on sales and marketing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here is a table that summarizes the key differences between JIRA Service Management and Intercom and a noteworthy alternative to these two:<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>JIRA Service Management<\/th><th>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/th><th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead><tbody><tr><td>\u4fa1\u683c<\/td><td>Starts at $21\/month<\/td><td>Starts at $89\/month<\/td><td>\u6708\u984d$25\u304b\u3089<\/td><\/tr><tr><td>\u7279\u5fb4<\/td><td>Self-service portal, knowledge base, and reporting and analytics<\/td><td>\u7d71\u5408\u53d7\u4fe1\u30c8\u30ec\u30a4\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u3001\u30c1\u30fc\u30e0\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3001\u81ea\u52d5\u5316\u3001\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd<\/td><td>\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3001\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4\u3001\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\u3001\u30ec\u30dd\u30fc\u30c8\u6a5f\u80fd\u3001,&nbsp;&nbsp;<\/td><\/tr><tr><td>\u4f7f\u3044\u3084\u3059\u3055<\/td><td>Can be complex for new users<\/td><td>\u4f7f\u3044\u3084\u3059\u304f\u8a2d\u5b9a\u3082\u7c21\u5358<\/td><td>\u4f7f\u3044\u3084\u3059\u304f\u8a2d\u5b9a\u3082\u7c21\u5358<\/td><\/tr><tr><td>\u30b9\u30b1\u30fc\u30e9\u30d3\u30ea\u30c6\u30a3<\/td><td>Good growth speed to value ratio and scalable to meet the needs of growing businesses<\/td><td>\u6210\u9577\u901f\u5ea6\u5bfe\u4fa1\u5024\u6bd4\u7387\u306f\u826f\u597d\u3060\u304c\u3001\u62e1\u5f35\u6027\u306b\u306f\u9650\u754c\u304c\u3042\u308b<\/td><td>\u4e2d\u5c0f\u4f01\u696d\u3067\u306e\u5229\u7528\u306b\u6700\u9069<\/td><\/tr><tr><td>\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u30e6\u30fc\u30b6\u30fc\u3068\u958b\u767a\u8005\u304b\u3089\u306a\u308b\u5927\u898f\u6a21\u3067\u6d3b\u767a\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u30e6\u30fc\u30b6\u30fc\u3068\u958b\u767a\u8005\u304b\u3089\u306a\u308b\u5927\u898f\u6a21\u3067\u6d3b\u767a\u306a\u30b3\u30df\u30e5\u30cb\u30c6\u30a3<\/td><td>\u6d3b\u767a\u306a\u958b\u767a\u8005\u3068\u8ca2\u732e\u8005\u306e\u30b3\u30df\u30e5\u30cb\u30c6\u30a3&nbsp;<\/td><\/tr><tr><td>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/td><td>\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30b5\u30dd\u30fc\u30c8<\/td><td>\u30e1\u30fc\u30eb\u3068\u30c1\u30e3\u30c3\u30c8\u306b\u3088\u308b24\u6642\u9593\u5e74\u4e2d\u7121\u4f11\u306e\u30b5\u30dd\u30fc\u30c8<\/td><td>24\/7 support via email&nbsp;and chat<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">ThriveDesk: Customer Support solution for Startups and SMBs<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1881\" height=\"1137\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png\" alt=\"\" class=\"wp-image-39188\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png 1881w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-768x464.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-1536x928.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-18x12.png 18w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to Intercom vs JIRA Service Management, alternative helpdesk solutions are available in the market. One such alternative worth considering is ThriveDesk. ThriveDesk is a feature-rich helpdesk solution that offers a comprehensive set of tools to manage customer support effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.thrivedesk.com\/ja\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/a> \u306f\u3001\u8c4a\u5bcc\u306a\u6a5f\u80fd\u3068\u5f37\u529b\u304b\u3064\u30b7\u30f3\u30d7\u30eb\u306a\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u3092\u6c42\u3081\u308b\u4f01\u696d\u5411\u3051\u306b\u7279\u5316\u3057\u3066\u8a2d\u8a08\u3055\u308c\u305f\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3067\u3059\u3002\u3055\u3089\u306b\u3001Shopify\u30d3\u30b8\u30cd\u30b9\u30aa\u30fc\u30ca\u30fc\u306b\u3068\u3063\u3066\u3001\u6700\u3082\u30b3\u30b9\u30c8\u52b9\u7387\u304c\u9ad8\u304f\u3001\u8efd\u91cf\u3067\u3001\u9ad8\u901f\u306a\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3067\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk\u306f\u3001\u4e2d\u5c0f\u4f01\u696d\u304c\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u9867\u5ba2\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/shared-inbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4<\/a>, \u30a4\u30f3\u30b9\u30bf\u30f3\u30c8\u8fd4\u4fe1\u3001\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u304b\u3089\u306e\u76f4\u63a5\u30d5\u30a1\u30a4\u30eb\u5171\u6709\u3001\u52b9\u679c\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306e\u305f\u3081\u306e\u7d75\u6587\u5b57\u3001, <a href=\"https:\/\/www.youtube.com\/watch?v=jMvkVZKYE8k\" target=\"_blank\" rel=\"noreferrer noopener\">\u6e80\u8db3\u5ea6\u8abf\u67fb<\/a>, e\u30b3\u30de\u30fc\u30b9\u5411\u3051\u306e\u58f2\u4e0a\u8ffd\u8de1\u30ec\u30dd\u30fc\u30c8\u3001\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u691c\u7d22\u3001\u76e3\u8996\u6a5f\u80fd\u306a\u3069\u3092\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001Wix\u30b9\u30c8\u30a2\u306e\u904b\u55b6\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002ThriveDesk\u306e\u8efd\u91cf\u8a2d\u8a08\u3068\u30b9\u30d4\u30fc\u30c9\u306f\u3001\u304a\u5ba2\u69d8\u306e\u696d\u52d9\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u307e\u305b\u3093\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/wix-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">Wix\u3067\u69cb\u7bc9\u3055\u308c\u305fe\u30b3\u30de\u30fc\u30b9\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8<\/a>. \u6700\u9069\u5316\u3055\u308c\u305f\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u3001\u8fc5\u901f\u306a\u5fdc\u7b54\u304c\u4fdd\u8a3c\u3055\u308c\u3001\u6700\u5927\u9650\u306e\u52b9\u7387\u6027\u3092\u5b9f\u73fe\u3059\u308b\u3068\u540c\u6642\u306b\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u52d5\u4f5c\u3092\u7dad\u6301\u3057\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">G2\u30675\u3064\u661f\u4e2d5\u3064\u661f\u306e\u8a55\u4fa1\u3092\u5f97\u3066\u3044\u308bThriveDesk\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u975e\u5e38\u306b\u9ad8\u304f\u8a55\u4fa1\u3055\u308c\u3066\u3044\u307e\u3059\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u4e3b\u306a\u6a5f\u80fd\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.thrivedesk.com\/ja\/anonymous-live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/anonymous-live-chat\/\" rel=\"noreferrer noopener\">\u533f\u540d\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/a><\/li>\n\n\n\n<li>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb\uff08<a href=\"https:\/\/www.thrivedesk.com\/ja\/introducing-wpportal\/\" target=\"_blank\" rel=\"noreferrer noopener\">WPPortal<\/a>)<\/li>\n\n\n\n<li>\u30b5\u30fc\u30c9\u30d1\u30fc\u30c6\u30a3\u7d71\u5408<\/li>\n\n\n\n<li>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u6307\u6a19<\/li>\n\n\n\n<li><a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\">Live<\/a><a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\"> <\/a><a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\">\u30c1\u30e3\u30c3\u30c8<\/a><\/li>\n\n\n\n<li>\u30ef\u30fc\u30af\u30d5\u30ed\u30fc\u7ba1\u7406<\/li>\n\n\n\n<li>\u30a2\u30e9\u30fc\u30c8\uff0f\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/li>\n\n\n\n<li>\u9867\u5ba2\u30c7\u30fc\u30bf\u30d9\u30fc\u30b9<\/li>\n\n\n\n<li>\u30e1\u30fc\u30eb\u7ba1\u7406<\/li>\n\n\n\n<li>\u8c4a\u5bcc\u306a\u77e5\u8b58\u30d9\u30fc\u30b9<\/li>\n\n\n\n<li>\u30a2\u30f3\u30b1\u30fc\u30c8\u3068\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af<\/li>\n\n\n\n<li>ThriveDesk\u306e\u6599\u91d1\u306f\u6708\u984d\u308f\u305a\u304b$25\u304b\u3089\u3068\u306a\u3063\u3066\u3044\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u30e1\u30ea\u30c3\u30c8\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u8cbb\u7528\u5bfe\u52b9\u679c\u304c\u9ad8\u304f\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u624b\u9593\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u308b<\/li>\n\n\n\n<li><a href=\"https:\/\/help.thrivedesk.com\/en\/create-a-new-chat-assistant\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30f3\u30b9\u30c8\u30fc\u30eb\u3068\u4f7f\u7528\u304c\u7c21\u5358<\/a><\/li>\n\n\n\n<li>\u30b9\u30e0\u30fc\u30ba\u306a\u30aa\u30f3\u30dc\u30fc\u30c7\u30a3\u30f3\u30b0\u4f53\u9a13<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u306e\u3084\u308a\u53d6\u308a\u9593\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30ca\u30d3\u30b2\u30fc\u30b7\u30e7\u30f3<\/li>\n\n\n\n<li>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u5fdc\u7b54<\/li>\n\n\n\n<li>ThriveDesk\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u30d5\u30ec\u30f3\u30c9\u30ea\u30fc\u306a\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u3068\u8c4a\u5bcc\u306a\u30ea\u30bd\u30fc\u30b9\uff08\u30b3\u30df\u30e5\u30cb\u30c6\u30a3\u3001\u5171\u6709\u30e1\u30fc\u30eb\u30dc\u30c3\u30af\u30b9\u3001\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u306a\u3069\uff09\u3092\u5099\u3048\u3066\u3044\u308b\u305f\u3081\u3001Wix\u30e6\u30fc\u30b6\u30fc\u306e\u9593\u3067\u4eba\u6c17\u304c\u9ad8\u304f\u3001\u4fe1\u983c\u3055\u308c\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u305d\u306e\u4fe1\u983c\u6027\u3068\u4f7f\u3044\u3084\u3059\u3055\u304b\u3089\u3001\u5f37\u304f\u304a\u52e7\u3081\u3057\u307e\u3059\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>ThriveDesk\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\uff1a<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30cd\u30a4\u30c6\u30a3\u30d6\u30e2\u30d0\u30a4\u30eb\u30a2\u30e9\u30fc\u30c8\u306e\u6b20\u5982<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk\u3092\u4f7f\u3048\u3070\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u6210\u9577\u3092\u52a0\u901f\u3055\u305b\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u52b9\u7387\u5316\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion: JIRA Service Management vs Intercom for Your Business<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When choosing between JIRA Service Management and Intercom for your customer support needs, it&#8217;s essential to consider various factors that align with your business goals, operational requirements, and budget. Both platforms offer distinct strengths, catering to customer support and engagement aspects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In summary, choosing between these two helpdesk softwares hinges on your business&#8217;s unique requirements and priorities. <strong>JIRA Service Management<\/strong> offers a compelling solution if you focus on optimizing project management and development processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the other hand, if you prioritize customer engagement, sales, and personalized messaging, <strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/drift-vs-intercom\/\">\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/a><\/strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/drift-vs-intercom\/\"> is a compelling option<\/a>, especially for startups and rapidly scaling businesses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When making your decision, consider factors such as your budget, the scale of your business, and your specific growth plans. Explore alternative options like <strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong> if you&#8217;re looking for a more budget-conscious solution that aligns with your customer support needs.<\/p>","protected":false},"excerpt":{"rendered":"<p>Running a rapidly expanding business comes with challenges. As your business grows, so does the volume of customer inquiries and support tickets. Managing everything manually is becoming increasingly difficult, and you need a robust customer support platform to streamline your operations. Let&#8217;s look at two of the best customer support software currently on the market. JIRA is the OG of enterprise project and issue management software. NASA uses JIRA Service Management to land rockets on Mars! They have a product called JIRA Service Management, and today we will compare two enterprise customer support software.&nbsp; On the other hand, Intercom brings a dynamic approach to customer support. Its suite of tools [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":34204,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-34198","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34198","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=34198"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/34198\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/34204"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=34198"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=34198"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=34198"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}