{"id":33748,"date":"2023-12-18T07:53:27","date_gmt":"2023-12-18T04:53:27","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33748"},"modified":"2025-09-28T16:12:29","modified_gmt":"2025-09-28T13:12:29","slug":"awesome-support-vs-thrivedesk","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/awesome-support-vs-thrivedesk\/","title":{"rendered":"Awesome Support vs ThriveDesk \u2013 \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5de6\u53f3\u3059\u308b\u306e\u306f\u3069\u3061\u3089\u304b"},"content":{"rendered":"<p>Effective customer support is a universal challenge for businesses. The choice of support tools plays a pivotal role in determining the quality of support services. In this context, Awesome Support and ThriveDesk, as leading WordPress plugins, stand out as robust solutions tailored to address critical business needs.<\/p>\n\n\n\n<p>Choosing the right tool can be challenging, given the multitude of options available. To assist you in making an informed choice, we&#8217;ve prepared a comprehensive comparison of Awesome Support and ThriveDesk. Both plugins have distinct features and functionalities.<\/p>\n\n\n\n<p>\u3053\u306e\u30d6\u30ed\u30b0\u8a18\u4e8b\u3067\u306f\u3001\u4e21\u65b9\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u306e\u6a5f\u80fd\u3001\u4fa1\u683c\u3001\u4f7f\u3044\u3084\u3059\u3055\u3001\u9023\u643a\u30aa\u30d7\u30b7\u30e7\u30f3\u306a\u3069\u306b\u3064\u3044\u3066\u3001\u8a73\u7d30\u306a\u5206\u6790\u3092\u884c\u3044\u307e\u3059\u3002\u3053\u306e\u8a18\u4e8b\u3092\u6700\u5f8c\u307e\u3067\u8aad\u3081\u3070\u3001\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u6700\u9069\u306a\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u9078\u3076\u305f\u3081\u306e\u6d1e\u5bdf\u304c\u5f97\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>Join us as we explore the strengths and weaknesses of Awesome Support and ThriveDesk, helping you make an educated decision to meet your business requirements.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>\u76ee\u6b21<\/h2><nav><ul><li><a href=\"#awesome-support-vs-thrive-desk-at-a-glance\">Awesome Support vs ThriveDesk at a Glance<\/a><\/li><li><a href=\"#overview-of-thrive-desk\">ThriveDesk\u306e\u6982\u8981<\/a><\/li><li><a href=\"#overview-of-awesome-support\">Overview of Awesome Support<\/a><ul><li><a href=\"#ticket-management\">\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/a><\/li><li><a href=\"#email-marketing-and-automation\">Email Marketing and Automation<\/a><\/li><li><a href=\"#live-chat\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/a><\/li><li><a href=\"#reporting-and-analytics\">\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/a><\/li><li><a href=\"#pricing-and-plans\">\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/a><\/li><li><a href=\"#ease-of-use\">\u4f7f\u3044\u3084\u3059\u3055<\/a><\/li><li><a href=\"#integration-options\">\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3<\/a><\/li><li><a href=\"#customer-support-and-documentation\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/a><\/li><li><a href=\"#user-reviews-and-testimonials\">\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u3068\u8a3c\u8a00<\/a><\/li><li><a href=\"#security-and-data-privacy\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/a><\/li><\/ul><\/li><li><a href=\"#why-thrive-desk-is-your-best-bet\">ThriveDesk \u304c\u6700\u9069\u306a\u9078\u629e\u80a2\u3067\u3042\u308b\u7406\u7531\u306f\u4f55\u3067\u3059\u304b?<\/a><\/li><li><a href=\"#which-one-to-pick-for-your-business\">\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u306f\u3069\u308c\u3092\u9078\u3076\u3079\u304d\u3067\u3057\u3087\u3046\u304b?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"awesome-support-vs-thrive-desk-at-a-glance\">Awesome Support vs ThriveDesk at a Glance<\/h2>\n\n\n\n<p>\u307e\u305a\u306f\u3001\u4e00\u76ee\u3067\u6bd4\u8f03\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>\u7279\u5fb4<\/th><th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><th>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/th><\/tr><\/thead><tbody><tr><td>\u958b\u59cb\u4fa1\u683c<\/td><td>$25\/\u6708<\/td><td>$149\/Year<\/td><\/tr><tr><td>\u4e3b\u306a\u7279\u5fb4<\/td><td>\u7121\u5236\u9650\u306e\u30c1\u30b1\u30c3\u30c8<br>\u5e83\u7bc4\u306ae\u30b3\u30de\u30fc\u30b9\u7d71\u5408<br>\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3001Discord\u306b\u3088\u308b\u30b5\u30dd\u30fc\u30c8<br>WP\u30dd\u30fc\u30bf\u30eb<br>\u7121\u5236\u9650\u306e\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<br>\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea<\/td><td>\u7121\u5236\u9650\u306e\u30c1\u30b1\u30c3\u30c8<br>\u30e6\u30fc\u30b6\u30fc\u6570\u7121\u5236\u9650<br>\u7121\u5236\u9650\u306e\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<br>SLAs<br>Macros<br>Google AI powered Smart Chat<\/td><\/tr><tr><td>\u4f7f\u3044\u3084\u3059\u3055<\/td><td>\u7d20\u6674\u3089\u3057\u3044<\/td><td>\u826f\u3044<\/td><\/tr><tr><td>WordPress\u306e\u8a55\u4fa1<\/td><td>4.7\/5<\/td><td>3.5\/5<\/td><\/tr><tr><td>\u8a66\u7528\u671f\u9593<\/td><td>14\u65e5\u9593<\/td><td>\u8a66\u7528\u671f\u9593\u306a\u3057<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-thrive-desk\">ThriveDesk\u306e\u6982\u8981<\/h2>\n\n\n\n<div class=\"wp-block-telex-block-youtube-video-modal\"><div class=\"youtube-video-modal\" data-video-id=\"ff0j6OYG4Ms\"><div class=\"youtube-video-thumbnail\" role=\"button\" tabindex=\"0\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/ff0j6OYG4Ms\/maxresdefault.jpg\" alt=\"YouTube video thumbnail\" loading=\"lazy\" title=\"\"><div class=\"youtube-play-button\"><div class=\"play-icon\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M8 5v14l11-7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"youtube-modal-overlay\" style=\"display:none\"><div class=\"youtube-modal-content\"><button class=\"youtube-modal-close\" aria-label=\"Close video modal\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"><\/path><\/svg><\/button><div class=\"youtube-video-container\"><iframe src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/ff0j6OYG4Ms?autoplay=1&amp;rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><div class=\"youtube-cta-section\"><div class=\"youtube-cta-text\"><h3 class=\"youtube-cta-title\">The AI support agent that talks to your customer 24\/7<\/h3><p class=\"youtube-cta-subtitle\">ThriveDesk IQ combines your company knowledge with customer context to deliver faster, smarter, and authentic support\u2014at every reply.<\/p><\/div><a href=\"https:\/\/app.thrivedesk.com\/auth\/register\" class=\"youtube-cta-button\" target=\"_blank\" rel=\"noopener\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u59cb\u3081\u308b<svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M8.59 16.59L13.17 12 8.59 7.41 10 6l6 6-6 6-1.41-1.41z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/www.thrivedesk.com\/ja\/fluent-support-vs-thrivedesk\/\">ThriveDesk can be the ideal support<\/a> solution for businesses that are looking for a customer support solution. Tailored for all sizes of businesses, ThriveDesk boasts a powerful yet user-friendly live chat assistant specially designed for eCommerce entrepreneurs. It&#8217;s the go-to choice for small businesses looking to manage real-time customer interactions efficiently.&nbsp;<\/p>\n\n\n\n<p>ThriveDesk offers a wide array of features, including a <a href=\"https:\/\/www.thrivedesk.com\/ja\/shared-inbox\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" rel=\"noreferrer noopener\">\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4<\/a>, ticket management, WP Portal,&nbsp; quick replies, effortless file sharing via the chat widget, emojis for effective communication, customer satisfaction surveys, sales tracking reports for eCommerce, knowledge base search, and robust monitoring capabilities.&nbsp;<\/p>\n\n\n\n<p>\u30b7\u30b9\u30c6\u30e0\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u304c\u5fc3\u914d\u306a\u65b9\u3082\u3054\u5b89\u5fc3\u304f\u3060\u3055\u3044\u3002ThriveDesk\u306f\u8efd\u91cf\u3067\u6700\u9069\u5316\u3055\u308c\u305f\u8a2d\u8a08\u306b\u3088\u308a\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u52d5\u4f5c\u304c\u30b9\u30e0\u30fc\u30ba\u3067\u3001\u554f\u984c\u306f\u4e00\u5207\u767a\u751f\u3057\u307e\u305b\u3093\u3002\u3055\u3089\u306b\u3001\u9ad8\u901f\u306a\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u306b\u3088\u308a\u8fc5\u901f\u306a\u5bfe\u5fdc\u304c\u4fdd\u8a3c\u3055\u308c\u3001\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306e\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u904b\u7528\u3092\u7dad\u6301\u3057\u306a\u304c\u3089\u3001\u6700\u5927\u9650\u306e\u52b9\u7387\u6027\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u4f01\u696d\u304c\u9867\u5ba2\u306b24\u6642\u9593365\u65e5\u3001\u3069\u3053\u306b\u3044\u3066\u3082\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3067\u304d\u308b\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u3082\u63d0\u4f9b\u3057\u3066\u3044\u307e\u3059\u3002\u9867\u5ba2\u304c\u6700\u9ad8\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u3001\u975e\u5e38\u306b\u6700\u9069\u5316\u3055\u308c\u3066\u3044\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-awesome-support\">Overview of Awesome Support<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png\" alt=\"\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8\" class=\"wp-image-33292\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Awesome Support is a feature-rich and highly versatile <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-helpdesk-plugin-for-wordpress\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress helpdesk and ticketing plugin<\/a>. Tailored to meet the diverse needs of businesses, it serves as a comprehensive platform for managing customer support inquiries efficiently. Whether you&#8217;re a small business or a larger enterprise, Awesome Support offers a robust set of tools to streamline your customer service operations.<\/p>\n\n\n\n<p>One of its standout features is its top-tier ticket management system, which simplifies the process of creating, assigning, and tracking support tickets. With Awesome Support, you can say goodbye to the chaos of scattered emails and messages, as it centralizes all your customer inquiries, keeping everything neatly organized in one place.<\/p>\n\n\n\n<p>Awesome Support offers custom forms that enable you to collect specific information from customers when they reach out for assistance. This feature minimizes back-and-forth communication and accelerates the support process, making it more efficient. For those who want to provide a self-help option for their customers, Awesome Support also offers knowledge base functionality, allowing you to create and share informative articles to address common customer questions.<\/p>\n\n\n\n<p>It also comes equipped with robust reporting and analytics tools that empower you to monitor your support team&#8217;s performance, <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">assess customer satisfaction<\/a>, and make data-driven decisions for enhancing your customer service quality. With Awesome Support, you can take your customer support to the next level, making it an indispensable tool for businesses aiming to provide top-notch support experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ticket-management\">\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg\" alt=\"WP\u30dd\u30fc\u30bf\u30eb\u3068API\u306e\u7d39\u4ecb\" class=\"wp-image-28231\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API-768x460.jpg 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk\u306e\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u696d\u52d9\u306e\u52b9\u7387\u5316\u3068\u6574\u7406\u3092\u76ee\u7684\u3068\u3057\u3066\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u8907\u6570\u306e\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u69d8\u3005\u306a\u30c1\u30e3\u30cd\u30eb\u3092\u307e\u305f\u3050\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u52b9\u7387\u7684\u306b\u51e6\u7406\u3067\u304d\u307e\u3059\u3002\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u30e1\u30fc\u30eb\u30c1\u30b1\u30c3\u30c8\u306b\u3082\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002ThriveDesk\u306eAI\u652f\u63f4\u6a5f\u80fd\u306f\u3001\u5fdc\u7b54\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u4f1a\u8a71\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3092\u652f\u63f4\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u4f1a\u8a71\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u7ba1\u7406\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u306e\u8a2d\u5b9a\u3001\u4f1a\u8a71\u5c65\u6b74\u3078\u306e\u30a2\u30af\u30bb\u30b9\u306a\u3069\u3001\u4f1a\u8a71\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306e\u7ba1\u7406\u304c\u7c21\u5358\u306b\u884c\u3048\u307e\u3059\u3002\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u306e\u5272\u308a\u5f53\u3066\u3068\u53d7\u4fe1\u30c8\u30ec\u30a4\u3078\u306e\u30a2\u30af\u30bb\u30b9\u5236\u5fa1\u306b\u3088\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u9593\u3067\u306e\u30bf\u30b9\u30af\u306e\u52b9\u7387\u7684\u306a\u914d\u5206\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30ab\u30b9\u30bf\u30e0\u81ea\u52d5\u8fd4\u4fe1\u6a5f\u80fd\u3082\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002 <a href=\"https:\/\/www.thrivedesk.com\/ja\/email-signature-generator\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/email-signature-generator\/\" rel=\"noreferrer noopener\">HTML\u7f72\u540d<\/a>\u81ea\u52d5 BCC \u6a5f\u80fd\u306b\u3088\u308a\u3001\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u306b\u67d4\u8edf\u6027\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u6027\u304c\u3082\u305f\u3089\u3055\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u6dfb\u4ed8\u30d5\u30a1\u30a4\u30eb\u306e\u30b5\u30dd\u30fc\u30c8\u3068\u4f1a\u8a71\u306e\u7d71\u5408\u6a5f\u80fd\u306b\u3088\u308a\u3001\u5305\u62ec\u7684\u3067\u6574\u7406\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u8a18\u9332\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4\u304c2\u3064\u3067\u3082\u7121\u5236\u9650\u3067\u3082\u3001ThriveDesk\u306f\u6700\u9ad8\u30ec\u30d9\u30eb\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u306e\u30c4\u30fc\u30eb\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>One unique component of ThriveDesks ticket management is <a href=\"https:\/\/www.thrivedesk.com\/ja\/introducing-wpportal\/\" target=\"_blank\" rel=\"noreferrer noopener\">WP\u30dd\u30fc\u30bf\u30eb<\/a>\u306f\u3001WordPress\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u5185\u306b\u76f4\u63a5\u30d8\u30eb\u30d7\u30bb\u30f3\u30bf\u30fc\u3092\u8ffd\u52a0\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u306e\u4f1a\u8a71\u5c65\u6b74\u3092\u3059\u3079\u3066\u78ba\u8a8d\u3057\u305f\u308a\u3001\u30dd\u30fc\u30bf\u30eb\u304b\u3089\u76f4\u63a5\u65b0\u3057\u3044\u30c1\u30b1\u30c3\u30c8\u3092\u4f5c\u6210\u3057\u305f\u308a\u3059\u308b\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u306f\u8fc5\u901f\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u53d7\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support empowers you with robust ticket management capabilities to streamline your customer support operations effectively. With a master ticket list, you gain a centralized hub to efficiently track and manage support inquiries. Each ticket offers comprehensive storage for extensive information, including hundreds of replies, ensuring nothing slips through the cracks. In the ticket list, you can sort, filter, and customize columns to tailor your workflow to your precise needs.<\/p>\n\n\n\n<p>Awesome Support enhances your ticket management experience by offering email functions as well. Users can seamlessly open tickets through email, and both users and agents can engage in correspondence using this channel. The system provides flexibility by collecting emails through POP3 or IMAP connections.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/help.thrivedesk.com\/en\/manage-thrivedesk-notificaitons\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/manage-thrivedesk-notificaitons\" rel=\"noreferrer noopener\">Customizable email notifications<\/a> for all ticket events ensure everyone stays informed. You have the option to allow or deny accounts from reopening closed tickets via email. Rules and custom commands streamline email handling, while preventing duplicate emails and locking tickets when necessary. You can also define old tickets, search by ID or title, and set custom colors and tags.<\/p>\n\n\n\n<p>There are issues however. Some key ticket management features discussed above come only with the premium packages. Additional key features such as bulk actions, merging, favorite lists, custom filters, and more as well. Awesome support isn\u2019t really recommended for businesses just starting out.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk\u3002WP Portal \u306e\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u6a5f\u80fd\u306f\u753b\u671f\u7684\u3067\u3059\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-marketing-and-automation\">Email Marketing and Automation<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n<p>ThriveDesk, much like Awesome Support, focuses primarily on stellar support ticket management, with no built-in email marketing. However, ThriveDesk offers <a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">native workflow automation<\/a> Funnelkit \u3084 Fluent CRM \u306a\u3069\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u306b\u3088\u308b\u5f37\u529b\u306a CRM \u7d71\u5408\u306b\u3088\u308a\u3001\u5305\u62ec\u7684\u306a\u96fb\u5b50\u30e1\u30fc\u30eb \u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u81ea\u52d5\u5316\u6a5f\u80fd\u304c\u63d0\u4f9b\u3055\u308c\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>Fluent CRM\u3068\u306e\u9023\u643a\u306b\u3088\u308a\u3001\u30bf\u30fc\u30b2\u30c3\u30c8\u3092\u7d5e\u3063\u305f\u30e1\u30fc\u30eb\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u4f5c\u6210\u30fb\u5b9f\u884c\u3001\u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u30e2\u30cb\u30bf\u30ea\u30f3\u30b0\u3001\u305d\u3057\u3066\u81ea\u52d5\u30e1\u30fc\u30eb\u30b7\u30fc\u30b1\u30f3\u30b9\u306e\u8a2d\u5b9a\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u306e\u9023\u643a\u30aa\u30d7\u30b7\u30e7\u30f3\u306b\u3088\u308a\u3001ThriveDesk\u306f\u30b5\u30dd\u30fc\u30c8\u30c1\u30b1\u30c3\u30c8\u7ba1\u7406\u3068\u5f37\u529b\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6a5f\u80fd\u306e\u4e21\u65b9\u3092\u6c42\u3081\u308b\u304a\u5ba2\u69d8\u306b\u3068\u3063\u3066\u9b45\u529b\u7684\u306a\u9078\u629e\u80a2\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support offers no native email marketing or automation. They provide these capabilities through Zapier, an integration that allows end users to integrate the web applications they use and automate workflows.&nbsp;<\/p>\n\n\n\n<p>Awesome Support provides extra tools, including a landing page builder, email automation integrations, email personalization, and in-depth email analytics, empowering you to supercharge your email marketing endeavors and enhance customer engagement.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. Even though it lacks native email automation it makes up for it with 3rd party integrations. Same can\u2019t be said of Awesome Support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"live-chat\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg\" alt=\"ThriveDesk Live Chat\" class=\"wp-image-33356\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg 1600w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-1536x864.jpg 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-18x10.jpg 18w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk on the other hand offers a <a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">\u5805\u7262\u306a\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3<\/a> \u9867\u5ba2\u30b5\u30dd\u30fc\u30c8\u6a5f\u80fd\u3092\u5f37\u5316\u3059\u308b\u30c4\u30fc\u30eb\u3067\u3059\u3002\u30ea\u30fc\u30c9\u8b58\u5225\u3001\u30e6\u30fc\u30b6\u30fc\u304a\u3088\u3073\u8a2a\u554f\u8005\u60c5\u5831\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u8a2a\u554f\u8005\u30c8\u30e9\u30c3\u30ad\u30f3\u30b0\u3001\u5373\u6642\u8fd4\u4fe1\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u30a4\u30f3\u30b5\u30a4\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u307e\u3059\u3002ThriveDesk\u306e\u30d6\u30e9\u30f3\u30c9\u5316\u53ef\u80fd\u306a\u30c1\u30e3\u30c3\u30c8\u30a6\u30a3\u30b8\u30a7\u30c3\u30c8\u306fWeb\u3068\u30e2\u30d0\u30a4\u30eb\u306e\u4e21\u65b9\u306b\u5bfe\u5fdc\u3057\u3066\u304a\u308a\u3001\u4e00\u8cab\u3057\u305f\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u7dad\u6301\u3067\u304d\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u3092\u30c1\u30b1\u30c3\u30c8\u306b\u30b7\u30fc\u30e0\u30ec\u30b9\u306b\u79fb\u884c\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u6f0f\u308c\u306a\u304f\u5bfe\u5fdc\u3055\u308c\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u30a2\u30d7\u30ea\u3084\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u30b5\u30fc\u30d3\u30b9\u3068\u306e\u7d71\u5408\u3001\u305d\u3057\u3066\u591a\u8a00\u8a9e\u30b5\u30dd\u30fc\u30c8\u306b\u3088\u308a\u3001\u30c1\u30fc\u30e0\u306f\u52b9\u7387\u7684\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30b5\u30dd\u30fc\u30c8\u3092\u9867\u5ba2\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u30d3\u30b8\u30cd\u30b9\u306b\u3068\u3063\u3066\u8cb4\u91cd\u306a\u8cc7\u7523\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support lacks a traditional live chat feature. It uses something called a Smart Chat which is powered by <a href=\"https:\/\/cloud.google.com\/dialogflow\" data-type=\"link\" data-id=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noreferrer noopener\">Google\u2019s Dialogflow AI engine<\/a>. It can be configured to reply to Facebook messenger messages, questions from their chat widget or even email tickets.&nbsp;<\/p>\n\n\n\n<p>However it falls somewhere between a complete human to human interaction and human to conversational AI (Such as <a href=\"https:\/\/www.thrivedesk.com\/ja\/chatgpt-vs-google-bard\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/chatgpt-vs-google-bard\/\" rel=\"noreferrer noopener\">GPT or Bard<\/a>) interaction because when queries are submitted from any of the sources mentioned, Awesome Support can be configured to search one or more data stores to return a set of links to the user as opposed to well formed answer that is more contextually relevant and easy to understand.&nbsp;<\/p>\n\n\n\n<p>What this means is that it lacks the warmth and familiarity of a human to human interaction and the comprehensive organization and accuracy of a human to AI interaction. It\u2019s neither here nor there which ultimately makes it limited in its capabilities for businesses to be a live chat replacement.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. They provide a live chat and Awesome Support doesn\u2019t. Live chat is an essential feature for customer support, no matter the industry or niche.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reporting-and-analytics\">\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"903\" height=\"749\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png\" alt=\"\u5831\u544a\" class=\"wp-image-19242\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png 903w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1-768x637.png 768w\" sizes=\"(max-width: 903px) 100vw, 903px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk provides essential <a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">\u30ec\u30dd\u30fc\u30c8\u3068\u5206\u6790<\/a> features designed to give you a basic understanding of your support operations. While their focus remains on functionality, they do offer valuable insights. You can access data that reveals the number of tickets assigned to specific agents, providing an overview of their workload. This information can be instrumental in balancing your team&#8217;s tasks and work allocation.<\/p>\n\n\n\n<p>In addition, ThriveDesk provides data on average resolution times, helping you gauge how efficiently your support agents are addressing customer inquiries. This statistic is pivotal in optimizing your support processes and ensuring timely responses. Furthermore, you can assess the customer ratings received by your agents, which provides a glimpse into the quality of support they offer. It&#8217;s an essential metric for maintaining high customer satisfaction levels.<\/p>\n\n\n\n<p>While ThriveDesk may offer the bare minimum in reporting and analytics, these basic statistics play a crucial role in streamlining your support operations and ensuring your team is performing at its best.<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support offers a range of reporting and analytics options designed to help you gain valuable insights into your customer support operations. In the free core version, you can view ticket counts by status directly in the main ticket list, providing an at-a-glance overview of your support tickets. However, several advanced reporting features are hidden behind premium paywalls, which can be limiting.<\/p>\n\n\n\n<p>For users seeking in-depth reporting, Awesome Support&#8217;s premium version unlocks access to over 12 admin <a href=\"https:\/\/www.thrivedesk.com\/ja\/woocommerce-dashboard-plugin\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce-dashboard-plugin\/\" rel=\"noreferrer noopener\">dashboard widgets<\/a>, featuring charts and statistics. These widgets allow you to chart open tickets by various categories such as status, department, priority, product, and agent. The ability to choose from different chart types and configure chart elements adds a layer of customization to your reporting.<\/p>\n\n\n\n<p>Awesome Support&#8217;s premium package provides access to six core highly configurable advanced reports, including productivity, resolution, delay, distribution, and trend analysis reports. This extensive reporting capability is a valuable asset for businesses that require in-depth insights into their customer support performance.<\/p>\n\n\n\n<p>However, the limitation of having these features available only in the premium version can be problematic for smaller businesses or those operating on a tight budget. It restricts access to crucial data analytics that could aid in optimizing support operations, making it essential to weigh the benefits against budget constraints when considering Awesome Support&#8217;s reporting and analytics capabilities.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. Awesome Support has more features but they require you to pay more to access them. ThriveDesk has limited reporting capabilities but they are not hidden behind paywalls and these features are adequate in being able to access your support teams basic KPIs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pricing-and-plans\">\u4fa1\u683c\u3068\u30d7\u30e9\u30f3<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30b9\u30bf\u30fc\u30bf\u30fc<\/td><td>$25\/\u6708\uff084\u5e2d\uff09<\/td><\/tr><tr><td>\u30d7\u30e9\u30b9<\/td><td>$85\/\u6708\uff0810\u5e2d\uff09<\/td><\/tr><tr><td>\u4f01\u696d<\/td><td>$25\/\u30b7\u30fc\u30c8\/\u6708\uff08\u6700\u4f4e10\u30b7\u30fc\u30c8\uff09<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7412\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u6a19\u6e96<\/td><td>$149\/Year<\/td><\/tr><tr><td>\u30d7\u30ed<\/td><td>$229\/Year<\/td><\/tr><tr><td>\u4f01\u696d<\/td><td>$289\/Year<\/td><\/tr><tr><td>\u4ee3\u7406\u5e97<\/td><td>$409\/Year<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7412\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<p>Both Awesome support and ThriveDesk offer a variety of pricing plans to choose from. However, with ThriveDesk you get more bang for your buck. Even their most basic plans come equipped with 2 mailboxes included, 1 knowledge base, live chat assistants, internal notes with <a href=\"https:\/\/www.thrivedesk.com\/ja\/mention-your-teammate\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/mention-your-teammate\/\" rel=\"noreferrer noopener\">@\u30e1\u30f3\u30b7\u30e7\u30f3<\/a>, tagging, Basic automation rules and a whole lot more. They also offer a free trial period as opposed to Awesome Support which does not.&nbsp;<\/p>\n\n\n\n<p>Overall, ThriveDesk just offers better value for the money than Awesome Support. It offers more features and flexibility, and it is more affordable for mid to small sized businesses.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Greater value for money.&nbsp;<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ease-of-use\">\u4f7f\u3044\u3084\u3059\u3055<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n<p>ThriveDesk shares a commitment to user-friendliness. Its intuitive interface caters to users of all skill levels, providing a seamless experience in managing support tickets. Beyond ticket management, ThriveDesk simplifies the onboarding process cutting down required learning time for new reps.&nbsp;<\/p>\n\n\n\n<p>They have a clean and clutter free dashboard allowing a clear visualization of open tickets, metrics and agent activity As part of its user support, ThriveDesk offers <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">comprehensive documentation<\/a> and resources which is instantly searchable and shareable from their knowledge base design, making it a quick and accessible option for those new to support plugins.&nbsp;<\/p>\n\n\n\n<p>There are also features such as ticket routing and macros which make it an overall human friendly software.<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support offers an intuitive, uncluttered interface for both customers and support agents. With clean sections and a straightforward list view, agents can efficiently manage tickets. Robust search capabilities help agents find specific tickets effortlessly.<\/p>\n\n\n\n<p>Collaboration features, like ticket assignment and <a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/private-notes\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/private-notes\/\" rel=\"noreferrer noopener\">internal notes<\/a>, enable efficient teamwork. Whether for customers or agents, Awesome Support provides a user-friendly experience, making it a feature-rich, easy-to-use help desk solution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Better and more user-friendly design.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integration-options\">\u7d71\u5408\u30aa\u30d7\u30b7\u30e7\u30f3<\/h3>\n\n\n\n<p>ThriveDesk is a very capable support ticket management tool but It also includes features for email marketing and marketing automation, which means it <a href=\"https:\/\/www.thrivedesk.com\/ja\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">integrates<\/a> with email marketing platforms and third-party services to provide a seamless experience.&nbsp;<\/p>\n\n\n\n<p>\u5f7c\u3089\u304c\u63d0\u4f9b\u3059\u308b\u7d71\u5408\u306e\u3044\u304f\u3064\u304b\u3092\u6b21\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ef\u30fc\u30c9\u30d7\u30ec\u30b9: <\/strong>Connect WordPress data to ThriveDesk and enable the use of <strong>WP\u30dd\u30fc\u30bf\u30eb<\/strong> on your WordPress site.<\/li>\n\n\n\n<li><strong>\u30a6\u30a3\u30c3\u30af\u30b9\uff1a<\/strong> Wix \u306e\u9867\u5ba2\u306b\u30e9\u30a4\u30d6 \u30c1\u30e3\u30c3\u30c8\u3001\u96fb\u5b50\u30e1\u30fc\u30eb\u3001\u30ca\u30ec\u30c3\u30b8 \u30d9\u30fc\u30b9\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Google \u30bf\u30b0 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc:<\/strong> Google \u30bf\u30b0 \u30de\u30cd\u30fc\u30b8\u30e3\u30fc\u3092\u4f7f\u7528\u3057\u3066\u3001ThriveDesk Assistant \u3092 Web \u30b5\u30a4\u30c8\u306b\u8ffd\u52a0\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>Joomla!: <\/strong>Joomla \u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u3067\u30e9\u30a4\u30d6 \u30c1\u30e3\u30c3\u30c8\u3092\u8a2d\u5b9a\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6df1\u3044e\u30b3\u30de\u30fc\u30b9\u7d71\u5408: <\/strong>ThriveDesk\u3092\u7d71\u5408\u3059\u308b<strong> <\/strong>\u3068<strong> <a href=\"https:\/\/www.thrivedesk.com\/ja\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">\u30a6\u30fc\u30b3\u30de\u30fc\u30b9<\/a>, SureCart, Easy Digital Downloads, <\/strong>\u305d\u3057\u3066<strong> \u30d5\u30ea\u30fc\u30df\u30a6\u30b9\u3002<\/strong><\/li>\n\n\n\n<li><strong>\u30b9\u30e9\u30c3\u30af\uff1a <\/strong>ThriveDesk \u3092 Slack \u306b\u63a5\u7d9a\u3057\u3066\u3001\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3092\u52b9\u7387\u5316\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>CRM: <\/strong>FunnelKit \u3084 Fluent CRM \u306a\u3069\u306e\u591a\u6570\u306e\u30b5\u30fc\u30d3\u30b9\u3068\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u306b\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support provides most of their integration options through Zapier. Other than that, it doesn\u2019t really have too many integration options.&nbsp;<\/p>\n\n\n\n<p>\u5f7c\u3089\u304c\u63d0\u4f9b\u3059\u308b\u7d71\u5408\u306e\u3044\u304f\u3064\u304b\u3092\u6b21\u306b\u793a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WooCommerce (paid add on):<\/strong> Let customers open support tickets against orders and select store products for queries. View customer orders and purchase history from a ticket view.&nbsp;<\/li>\n\n\n\n<li><strong>Easy Digital Downloads:<\/strong> This integration allows synchronization of EDD products with the Awesome Support product list. Users can <a href=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" rel=\"noreferrer noopener\">access EDD customer profiles<\/a> directly from each ticket, enhancing support efficiency. The Premium EDD integration introduces the option to require a license key or a specific EDD product before allowing ticket submission. Moreover, it provides insights by displaying the lifetime value of a customer within each ticket.<\/li>\n\n\n\n<li><strong>Envato:<\/strong> This integration offers a layer of security by requiring an Envato license key before permitting ticket submission, ensuring only authorized users seek support through your system.<\/li>\n\n\n\n<li><strong>CRM Integrations: <\/strong>Jetpack CRM, view support ticket details metabox directly inside their customer panel.<\/li>\n\n\n\n<li><strong>Google\u2019s Dialog Flow Artificial Intelligence engine: <\/strong>Used on their Smart Chat system.<\/li>\n\n\n\n<li><strong>Facebook Messenger:<\/strong> Integrate with Facebook Messenger.<\/li>\n\n\n\n<li><strong>Gravity Forms \u306e\u7d71\u5408:<\/strong> Gravity Forms \u3092\u4f7f\u7528\u3057\u3066\u8907\u6570\u306e\u30c1\u30b1\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4f5c\u6210\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. They offer more variation and quantity of integrations especially for eCommerce businesses.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-support-and-documentation\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1391\" height=\"704\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png\" alt=\"\u5b66\u3076\" class=\"wp-image-33543\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png 1391w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-768x389.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-18x9.png 18w\" sizes=\"(max-width: 1391px) 100vw, 1391px\" \/><\/figure>\n<\/div>\n\n\n<p>Experience top-tier customer support with ThriveDesk. Their team is dedicated to your success, ensuring that your queries are addressed promptly. Whether you choose to reach out via chat, email, or Discord channel, you can expect swift responses within minutes, not hours. Their support representatives are not only quick to assist but also deeply knowledgeable.&nbsp;<\/p>\n\n\n\n<p>\u5f7c\u3089\u306e <a href=\"https:\/\/www.thrivedesk.com\/ja\/learn\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/learn\/\" rel=\"noreferrer noopener\">\u5b66\u7fd2\u30da\u30fc\u30b8<\/a> is a masterstroke as well. It contains well-made and thorough video documentation that takes you through various \u201cHow to\u201d style videos that make using their software and understanding their features a cinch. It can be extremely helpful for users during the onboarding process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>\u5f7c\u3089\u306f\u304a\u5ba2\u69d8\u306e\u8cea\u554f\u3092\u7406\u89e3\u3057\u3001\u660e\u78ba\u3067\u7c21\u6f54\u306a\u30ac\u30a4\u30c0\u30f3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u305f\u3081\u3001ThriveDesk\u3068\u306e\u3084\u308a\u53d6\u308a\u306f\u9a5a\u304f\u307b\u3069\u52b9\u679c\u7684\u3067\u3059\u3002\u5f7c\u3089\u306f\u304a\u5ba2\u69d8\u306e\u6210\u529f\u3092\u6700\u512a\u5148\u306b\u8003\u3048\u3066\u304a\u308a\u3001\u5353\u8d8a\u3057\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u901a\u3058\u3066\u3001\u304a\u5ba2\u69d8\u304cThriveDesk\u4f53\u9a13\u3092\u6700\u5927\u9650\u306b\u6d3b\u7528\u3067\u304d\u308b\u3088\u3046\u5c3d\u529b\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support provides extensive customer support and documentation. With its rich set of features, the platform empowers users to effortlessly create and manage FAQs, providing customers with a self-service support hub to address common queries. Users can categorize FAQs and benefit from automatic topic suggestions, <a href=\"https:\/\/www.thrivedesk.com\/ja\/customer-support-experience-ai\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-support-experience-ai\/\" rel=\"noreferrer noopener\">enhancing the overall customer experience<\/a>. The platform also offers robust documentation capabilities, allowing users to publish and customize comprehensive documentation with pre-built templates.<\/p>\n\n\n\n<p>Agents can leverage these resources when responding to tickets, which not only improves response times but also ensures users receive accurate information. Users can close tickets while simultaneously creating related FAQs or documentation, creating a seamless workflow. These features ensure maximum productivity and a well-organized <a href=\"https:\/\/www.thrivedesk.com\/ja\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">\u77e5\u8b58\u30d9\u30fc\u30b9<\/a>.&nbsp;<\/p>\n\n\n\n<p>Whether setting up multiple FAQ pages, configuring documentation templates, or personalizing responses based on search results, Awesome Support delivers a comprehensive solution for efficient customer support and informative documentation.<\/p>\n\n\n\n<p>But ultimately, most users will run into a roadblock, which is that most of the features discussed above are premium features which means the free version users will not receive this kind of support.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>Both plugins offer robust customer support options and comprehensive documentation. Your choice between Awesome Support and ThriveDesk will depend on your preference for support channels and the level of independence you require when using the plugin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-reviews-and-testimonials\">\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\u3068\u8a3c\u8a00<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" rel=\"noreferrer noopener\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a> has mostly positive reviews. Users particularly appreciate its robust ticket management, sleek and user-friendly UI, live chat and the availability of a mobile app which allows them to provide support on the go.&nbsp;<\/p>\n\n\n\n<p>It holds a modest 4.8\/5 G2 rating with user reviews such as<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"689\" height=\"706\" data-id=\"33565\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png\" alt=\"ThriveDesk\u306e\u30ec\u30d3\u30e5\u30fc\" class=\"wp-image-33565\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png 689w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review-12x12.png 12w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"687\" height=\"405\" data-id=\"33566\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png\" alt=\"ThriveDesk\u30e6\u30fc\u30b6\u30fc\u30ec\u30d3\u30e5\u30fc\" class=\"wp-image-33566\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png 687w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review-18x12.png 18w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>\u5404\u30d7\u30e9\u30b0\u30a4\u30f3\u304c\u5b9f\u969b\u306e\u30b7\u30ca\u30ea\u30aa\u3067\u3069\u306e\u3088\u3046\u306b\u6a5f\u80fd\u3059\u308b\u304b\u3092\u7406\u89e3\u3059\u308b\u306b\u306f\u3001\u30e6\u30fc\u30b6\u30fc\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3084\u30ec\u30d3\u30e5\u30fc\u3092\u8aad\u3080\u3053\u3068\u304c\u4e0d\u53ef\u6b20\u3067\u3059\u3002\u3053\u308c\u3089\u306e\u6d1e\u5bdf\u306f\u3001\u30e1\u30ea\u30c3\u30c8\u3068\u30c7\u30e1\u30ea\u30c3\u30c8\u3092\u6bd4\u8f03\u691c\u8a0e\u3057\u3001\u7279\u5b9a\u306e\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u6700\u9069\u306a\u30d7\u30e9\u30b0\u30a4\u30f3\u3092\u6c7a\u5b9a\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8&nbsp;<\/strong><\/p>\n\n\n\n<p>For the most part Awesome Support received positive reviews from its customers such as&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"679\" height=\"467\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png\" alt=\"Awesome Support User Review\" class=\"wp-image-33598\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png 679w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review-18x12.png 18w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/><\/figure>\n\n\n\n<p>However there were multiple complaints about their customer service such as&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"692\" height=\"700\" data-id=\"33600\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png\" alt=\"Awesome Support Bad User Review\" class=\"wp-image-33600\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png 692w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review-12x12.png 12w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"693\" height=\"516\" data-id=\"33599\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png\" alt=\"Awesome Support Bad Customer Review\" class=\"wp-image-33599\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png 693w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review-16x12.png 16w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>This goes to show that their customer support needs work. Customer support is not an area that software of Awesome Supports stature can afford to skim on.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. On average, ThriveDesk&#8217;s customer service agents reply faster than Awesome Support. Quick and efficient customer support is hard to compete with when it comes to preference.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-and-data-privacy\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u3068\u30c7\u30fc\u30bf\u30d7\u30e9\u30a4\u30d0\u30b7\u30fc<\/h3>\n\n\n\n<p><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/p>\n\n\n\n<p>ThriveDesk takes <a href=\"https:\/\/www.thrivedesk.com\/ja\/our\/security\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/security\/\" rel=\"noreferrer noopener\">data security<\/a> very seriously. With a robust set of measures in place, they ensure customer information remains protected and their interactions with the platform are secure. Two-factor authentication is employed for ThriveDesk access, and their Secure Shell Protocol is password protected. The infrastructure is continuously hardened to withstand potential threats, and all servers receive regular security updates.&nbsp;<\/p>\n\n\n\n<p>They host their servers in EU regions, maintain Denial-of-service protections, and implement a comprehensive monitoring system to identify issues proactively. Their encryption practices follow state-of-the-art techniques, including strong TLS keys and Forward-Secrecy, guaranteeing the confidentiality and integrity of customer data. ThriveDesk complies with <a href=\"https:\/\/www.thrivedesk.com\/ja\/our\/gdpr\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/gdpr\/\" rel=\"noreferrer noopener\">GDPR regulations<\/a> to safeguard customer privacy.&nbsp;<\/p>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/p>\n\n\n\n<p>Awesome Support places a strong emphasis on security and data privacy, ensuring compliance with regulations like GDPR. The platform allows users to add GDPR-related disclosures upon registration and track consent for various items, whether mandatory or optional. Users have the flexibility to request data deletion, and admins can remove consent when needed. This commitment to data privacy is further evident in the integration of deletion requests with WordPress 4.9.6 privacy hooks and the ability to download ticket data.<\/p>\n\n\n\n<p>In addition, Awesome Support offers robust audit trail capabilities, logging all ticket and reply edits. Users can choose between summary and detailed audit levels, giving control over who can edit tickets and replies. The platform also extends document protection features, allowing the selection of roles that can delete attachments and enabling end users to manage attachments. With options to automatically delete attachments on ticket closure and user-agent overrides, Awesome Support ensures data protection and security for both users and administrators.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>\u79c1\u305f\u3061\u306e\u304a\u3059\u3059\u3081: <\/strong>ThriveDesk. Their explicit mention of implementing GDPR principles and emphasis on transparency may provide a slightly higher level of assurance for users concerned about privacy and compliance with evolving privacy regulatio<strong>ns.&nbsp;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-thrive-desk-is-your-best-bet\">ThriveDesk \u304c\u6700\u9069\u306a\u9078\u629e\u80a2\u3067\u3042\u308b\u7406\u7531\u306f\u4f55\u3067\u3059\u304b?<\/h2>\n\n\n\n<p>When evaluating Helpdesk solutions for WordPress, the leading options are often ThriveDesk and Awesome Support. However, while both plugins offer <a href=\"https:\/\/www.thrivedesk.com\/ja\/wordpress-ticket-system\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress-ticket-system\/\" rel=\"noreferrer noopener\">ticketing systems<\/a>, ThriveDesk stands out.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>\u7279\u5fb4<\/strong><\/td><td><strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong>&nbsp;<\/td><td><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong><\/td><\/tr><tr><td>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9<\/td><td>\u2705 \u5185\u8535<\/td><td>\u2705 \u5185\u8535<\/td><\/tr><tr><td>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/td><td>\u2705 \u7d71\u5408<\/td><td>\ud83d\udc40 Smart chat (\u274cNot a true live chat feature)<\/td><\/tr><tr><td>\u652f\u63f4AI<\/td><td>\u2705 \u30b9\u30de\u30fc\u30c8\u306a\u8fd4\u4fe1<\/td><td>\u2705 \u30b9\u30de\u30fc\u30c8\u306a\u8fd4\u4fe1<\/td><\/tr><tr><td>\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><td>\u2705 \u30d6\u30e9\u30f3\u30c9\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><td>\u2705 \u30d6\u30e9\u30f3\u30c9\u5316\u3055\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30dd\u30fc\u30bf\u30eb<\/td><\/tr><tr><td>\u5bfe\u8c61\u8aad\u8005<\/td><td>SaaS\u30d3\u30b8\u30cd\u30b9\u3001WordPress\u30d3\u30b8\u30cd\u30b9\u3001\u4ee3\u7406\u5e97\u3001\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u4f1a\u793e\u3002\u5b9f\u8cea\u7684\u306a\u5236\u9650\u306f\u3042\u308a\u307e\u305b\u3093\u3002&nbsp;<\/td><td>WordPress dependant but also provides a standalone API<\/td><\/tr><tr><td>\u4fa1\u683c<\/td><td>$25\/\u6708<\/td><td>$149\/Year<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>What defines a true Helpdesk solution? Built-in elements like knowledge bases, team workflows, self-service portals and automation. Let&#8217;s look at a comparison table to get a more clearer picture<\/p>\n\n\n\n<p>\u30c1\u30b1\u30c3\u30c8\u3001\u30c9\u30ad\u30e5\u30e1\u30f3\u30c8\u3001\u30c1\u30e3\u30c3\u30c8\u3001\u30dd\u30fc\u30bf\u30eb\u3001\u81ea\u52d5\u5316\u30921\u3064\u306e\u30d7\u30e9\u30b0\u30a4\u30f3\u306b\u96c6\u7d04\u3059\u308b\u3053\u3068\u3067\u3001 <strong>ThriveDesk delivers a all purpose Helpdesk for not just <a href=\"https:\/\/www.thrivedesk.com\/ja\/wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress\/\" rel=\"noreferrer noopener\">\u30ef\u30fc\u30c9\u30d7\u30ec\u30b9<\/a> sites <\/strong>but also multiple types of businesses. Awesome Support only offers subsets of these capabilities and are only the most effective in a WordPress environment.<\/p>\n\n\n\n<p>5 \u3064\u661f\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3059 SaaS \u30b5\u30a4\u30c8\u3084\u591a\u5fd9\u306a\u30b5\u30dd\u30fc\u30c8 \u30c1\u30fc\u30e0\u306b\u3068\u3063\u3066\u3001ThriveDesk \u306f\u7dcf\u5408\u7684\u306a\u9ad8\u30ec\u30d9\u30eb \u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u3057\u3066\u3059\u3079\u3066\u306e\u8981\u4ef6\u3092\u6e80\u305f\u3057\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-one-to-pick-for-your-business\">\u3042\u306a\u305f\u306e\u30d3\u30b8\u30cd\u30b9\u306b\u306f\u3069\u308c\u3092\u9078\u3076\u3079\u304d\u3067\u3057\u3087\u3046\u304b?<\/h2>\n\n\n\n<p><strong>\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/strong> is a user-friendly help desk software that simplifies customer support. It offers various features, but its pricing structure with premium add-ons might deter some users. Access to advanced reporting and email marketing features is limited to premium packages. Nevertheless, it remains a valuable choice for accessible support solutions.<\/p>\n\n\n\n<p>\u4e00\u65b9\u3067\u3001 <strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong> offers a broad range of features, including support ticket management, workflow automations and live chat. While it&#8217;s perfectly suited for most small to mid sized businesses it can also support larger businesses, it also places a high value on data privacy and security.<\/p>\n\n\n\n<p>\u6700\u7d42\u7684\u306b\u3001\u3053\u308c\u30892\u3064\u306e\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u306e\u3069\u3061\u3089\u3092\u9078\u3076\u304b\u306f\u3001\u30d3\u30b8\u30cd\u30b9\u306e\u8981\u4ef6\u3092\u4e2d\u5fc3\u306b\u6c7a\u5b9a\u3055\u308c\u307e\u3059\u304c\u3001\u3053\u308c\u3089\u306e\u8981\u4ef6\u304c\u5f37\u529b\u306a\u30c1\u30b1\u30c3\u30c8\u6a5f\u80fd\u3001\u30d0\u30e9\u30f3\u30b9\u306e\u53d6\u308c\u305f\u30c7\u30b6\u30a4\u30f3\u306eUI\u3001\u624b\u9803\u306a\u4fa1\u683c\u3067\u6700\u9ad8\u306e\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u306a\u304c\u308b\u306e\u3067\u3042\u308c\u3070\u3001 <strong>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af <\/strong>\u305c\u3072\u304a\u8a66\u3057\u304f\u3060\u3055\u3044\u3002&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective customer support is a universal challenge for businesses. The choice of support tools plays a pivotal role in determining the quality of support services. In this context, Awesome Support and ThriveDesk, as leading WordPress plugins, stand out as robust solutions tailored to address critical business needs. Choosing the right tool can be challenging, given the multitude of options available. To assist you in making an informed choice, we&#8217;ve prepared a comprehensive comparison of Awesome Support and ThriveDesk. Both plugins have distinct features and functionalities. This blog post will provide an in-depth analysis of both plugins, covering features, pricing, ease of use, integration options, and more. By the end, you&#8217;ll [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-33748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/33748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=33748"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/33748\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/33757"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=33748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=33748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=33748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}