{"id":33348,"date":"2023-11-26T10:25:45","date_gmt":"2023-11-26T07:25:45","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33348"},"modified":"2025-09-28T16:32:55","modified_gmt":"2025-09-28T13:32:55","slug":"wordpress-ticket-system","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/wordpress-ticket-system\/","title":{"rendered":"2026\u5e74\u7248\u3001\u304a\u3059\u3059\u3081WordPress\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\u30d7\u30e9\u30b0\u30a4\u30f36\u9078\u3092\u6bd4\u8f03"},"content":{"rendered":"<p class=\"wp-block-paragraph\">If you own or manage a WordPress website, you know that customer requests can pile up quickly. From simple questions about your products or services to complex technical issues, customer requests can come in from all channels, including email, social media, and your website&#8217;s contact form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re not using a ticket system to manage customer requests, it&#8217;s easy for things to get out of hand. Tickets can get lost, forgotten, or even duplicated. This can lead to frustrated customers and a decline in customer satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A WordPress ticketing system plugin is the perfect solution for managing customer requests. It allows you to organize, track, and prioritize tickets in one central location. This makes it easy for you to provide prompt and <a href=\"https:\/\/www.thrivedesk.com\/ja\/exceptional-customer-service\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/exceptional-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u52b9\u7387\u7684\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>\u76ee\u6b21<\/h2><nav><ul><li><a href=\"#understanding-word-press-support-ticket-system\">Understanding WordPress Support Ticket System<\/a><ul><li><a href=\"#what-are-word-press-ticket-systems\">What are WordPress Ticket Systems?<\/a><\/li><li><a href=\"#why-use-a-support-ticket-system-for-word-press\">Why Use a Support Ticket System for WordPress?<\/a><\/li><\/ul><\/li><li><a href=\"#popular-word-press-ticket-system-plugins\">Popular WordPress Ticket System Plugins<\/a><ul><li><a href=\"#thrive-desk\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a><\/li><li><a href=\"#ws-desk\">WS\u30c7\u30b9\u30af<\/a><\/li><li><a href=\"#zendesk-for-word-press\">Zendesk for WordPress<\/a><\/li><li><a href=\"#awesome-support\">\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/a><\/li><li><a href=\"#fluent-support\">\u6d41\u66a2\u306a\u30b5\u30dd\u30fc\u30c8<\/a><\/li><li><a href=\"#support-candy\">\u30b5\u30dd\u30fc\u30c8\u30ad\u30e3\u30f3\u30c7\u30a3<\/a><\/li><\/ul><\/li><li><a href=\"#how-to-install-and-set-up-a-ticket-system-plugin\">How to Install and Set Up a Ticket System Plugin<\/a><ul><li><a href=\"#setup-process\">Setup Process<\/a><\/li><\/ul><\/li><li><a href=\"#integrating-your-ticket-system-with-crm-and-e-commerce-systems\">Integrating Your Ticket System with CRM and E-commerce Systems<\/a><ul><li><a href=\"#why-you-should-integrate\">Why You Should Integrate<\/a><\/li><li><a href=\"#how-to-do-it\">How to Do It<\/a><\/li><\/ul><\/li><li><a href=\"#elevating-your-customer-support-game\">Elevating Your Customer Support Game<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"understanding-word-press-support-ticket-system\">Understanding WordPress Support Ticket System<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before delving into the myriad benefits of a WordPress ticket system, it&#8217;s essential to understand what this system entails and why it&#8217;s crucial for your website or online business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"what-are-word-press-ticket-systems\">What are WordPress Ticket Systems?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A WordPress ticket system is a customer support tool that integrates seamlessly with your WordPress website. Its primary purpose is to streamline the process of <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-handle-customer-complaints-and-issues\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-handle-customer-complaints-and-issues\/\" rel=\"noreferrer noopener\">handling customer inquiries<\/a>, requests, and issues. Essentially, it acts as a bridge between your customers and your support team, ensuring that all communication is organized and manageable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When a customer encounters an issue or has a question, they can submit a ticket through your WordPress ticket system. These tickets are then categorized, prioritized, and assigned to the appropriate support agents. This structured approach eliminates the chaos of sifting through emails or messages, making it easier for your team to provide timely and efficient assistance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"why-use-a-support-ticket-system-for-word-press\">Why Use a Support Ticket System for WordPress?<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Now, you might wonder why you should invest in a WordPress support ticket system when traditional communication methods like email and chat are readily available. The answer lies in efficiency, organization, and the enhancement of customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Efficiency:<\/strong> Unlike email, where requests can get buried in overflowing inboxes, a WordPress ticket system ensures that no customer request is left unattended. Each ticket is tracked and managed, reducing response times and improving overall efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Organization:<\/strong> These systems categorize <a href=\"https:\/\/www.thrivedesk.com\/ja\/conversation-priority\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/conversation-priority\/\" rel=\"noreferrer noopener\">tickets based on priority<\/a> and topic, allowing you to tackle urgent matters first. With a WordPress ticket system, your support agents can access the necessary information quickly, ensuring a more structured and organized support process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Customer Experience:<\/strong> Your customers will appreciate the responsiveness and professionalism that a ticket system brings. When they receive timely assistance and see their inquiries being addressed systematically, it boosts their confidence in your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u62e1\u5f35\u6027\uff1a<\/strong> As your business grows, so does your customer support workload. A WordPress ticket system is highly scalable, allowing you to handle a larger volume of inquiries without increasing your support team&#8217;s stress levels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data and Analytics:<\/strong> These systems often come equipped with <a href=\"https:\/\/www.thrivedesk.com\/ja\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">reporting and analytics features<\/a>. You can gain valuable insights into customer trends, pain points, and areas where your support team can improve.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"popular-word-press-ticket-system-plugins\">Popular WordPress Ticket System Plugins<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of the beauties of WordPress is its versatility. There&#8217;s a vast and ever-expanding ecosystem of plugins that can add functionality to your website. When it comes to WordPress ticket systems, there&#8217;s no shortage of options to choose from. Below, we&#8217;ll explore some of the popular WordPress ticket system plugins that can help you take your customer support to the next level.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"thrive-desk\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/h3>\n\n\n\n<div class=\"wp-block-telex-block-youtube-video-modal\"><div class=\"youtube-video-modal\" data-video-id=\"ff0j6OYG4Ms\"><div class=\"youtube-video-thumbnail\" role=\"button\" tabindex=\"0\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/ff0j6OYG4Ms\/maxresdefault.jpg\" alt=\"YouTube\u52d5\u753b\u306e\u30b5\u30e0\u30cd\u30a4\u30eb\" loading=\"lazy\" title=\"\"><div class=\"youtube-play-button\"><div class=\"play-icon\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M8 5v14l11-7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"youtube-modal-overlay\" style=\"display:none\"><div class=\"youtube-modal-content\"><button class=\"youtube-modal-close\" aria-label=\"\u30d3\u30c7\u30aa\u30e2\u30fc\u30c0\u30eb\u3092\u9589\u3058\u308b\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"><\/path><\/svg><\/button><div class=\"youtube-video-container\"><iframe src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/ff0j6OYG4Ms?autoplay=1&amp;rel=0\" title=\"YouTube\u52d5\u753b\u30d7\u30ec\u30fc\u30e4\u30fc\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><div class=\"youtube-cta-section\"><div class=\"youtube-cta-text\"><h3 class=\"youtube-cta-title\">24\u6642\u9593365\u65e5\u9867\u5ba2\u3068\u5bfe\u8a71\u3059\u308bAI\u30b5\u30dd\u30fc\u30c8\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8<\/h3><p class=\"youtube-cta-subtitle\">ThriveDesk IQ\u306f\u3001\u8cb4\u793e\u306e\u4f01\u696d\u77e5\u8b58\u3068\u9867\u5ba2\u306e\u72b6\u6cc1\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u3042\u3089\u3086\u308b\u5bfe\u5fdc\u306b\u304a\u3044\u3066\u3001\u3088\u308a\u8fc5\u901f\u3067\u30b9\u30de\u30fc\u30c8\u304b\u3064\u7684\u78ba\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002.<\/p><\/div><a href=\"https:\/\/app.thrivedesk.com\/auth\/register\" class=\"youtube-cta-button\" target=\"_blank\" rel=\"noopener\">\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u59cb\u3081\u308b<svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M8.59 16.59L13.17 12 8.59 7.41 10 6l6 6-6 6-1.41-1.41z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk is an efficient help desk software designed to streamline support operations for businesses. It simplifies the support process with features like ticket management, live chat, and a knowledge base. Affordable and user-friendly, <a href=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" rel=\"noreferrer noopener\">\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/a> is an excellent choice for small businesses. Being cloud-based, it offers accessibility from anywhere, making it convenient for businesses with remote employees or customers seeking support beyond regular hours.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/shared-inbox\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" rel=\"noreferrer noopener\">\u5171\u6709\u53d7\u4fe1\u30c8\u30ec\u30a4<\/a>:<\/strong> Centralized view and management of customer support tickets.<\/li>\n\n\n\n<li><strong>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\uff1a<\/strong> Real-time customer support chat.<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9:<\/strong> Self-service knowledge base for customer support.<\/li>\n\n\n\n<li><strong>\u5831\u544a\uff1a <\/strong>Ticket volume, response time, and customer satisfaction data.<\/li>\n\n\n\n<li><strong>\u7d71\u5408: <\/strong>Integration with other software, such as CRM systems, e-commerce platforms, and social media.<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba: <\/strong>Customization of the software to specific needs and brand.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/introducing-wpportal\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/introducing-wpportal\/\" rel=\"noreferrer noopener\">WPPortal<\/a>:<\/strong> Custom communications portal for customers.<\/li>\n\n\n\n<li><strong>\u652f\u63f4\u578bAI\uff1a <\/strong>AI-powered editing options for support tickets and knowledge base articles.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30b9\u30bf\u30fc\u30bf\u30fc<\/td><td>$25\/\u6708\uff084\u5e2d\uff09<\/td><\/tr><tr><td>\u30d7\u30e9\u30b9<\/td><td>$85\/\u6708\uff0810\u5e2d\uff09<\/td><\/tr><tr><td>\u4f01\u696d<\/td><td>$25\/\u30b7\u30fc\u30c8\/\u6708\uff08\u6700\u4f4e10\u30b7\u30fc\u30c8\uff09<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7411\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ws-desk\">WS\u30c7\u30b9\u30af<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/WSDesk.png\" alt=\"WS\u30c7\u30b9\u30af\" class=\"wp-image-33295\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/WSDesk.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/WSDesk-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/WSDesk-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">WSDesk is a <a href=\"https:\/\/www.thrivedesk.com\/ja\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" rel=\"noreferrer noopener\">WordPress\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u30d7\u30e9\u30b0\u30a4\u30f3<\/a> that streamlines customer support operations. It simplifies ticket management and enhances communication between agents and customers &#8211; aiming to provide dedicated support right from your WordPress site.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ticket management: <\/strong>Efficiently organize, categorize, and track customer inquiries.<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u53ef\u80fd\u306a\u30d5\u30a9\u30fc\u30e0\uff1a<\/strong> Collect specific information from customers to streamline the support process.<\/li>\n\n\n\n<li><strong>ChatGPT integration:<\/strong> Send automated responses using OpenAI <a href=\"https:\/\/www.thrivedesk.com\/ja\/chatgpt-vs-google-bard\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/chatgpt-vs-google-bard\/\" rel=\"noreferrer noopener\">\u30c1\u30e3\u30c3\u30c8GPT<\/a>.<\/li>\n\n\n\n<li><strong>\u5b9a\u578b\u5fdc\u7b54\uff1a<\/strong> Save canned responses for common questions.<\/li>\n\n\n\n<li><strong>Agent satisfaction score: <\/strong>Track individual agent performance with the Satisfaction score.<\/li>\n\n\n\n<li><strong>In-depth report analysis:<\/strong> Analyze your support data with a variety of reports.<\/li>\n\n\n\n<li><strong>Email integration:<\/strong> Communicate with customers with seamless email integration.<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9:<\/strong> Empower users to find answers to common issues independently.<\/li>\n\n\n\n<li><strong>\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\uff1a<\/strong> Automate repetitive tasks and workflows to enhance efficiency.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u5358\u4e00\u30b5\u30a4\u30c8<\/td><td>\u5e74\u9593$99\uff081\u5e74\u9593\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\uff09<\/td><\/tr><tr><td>Up to 5 Sites<\/td><td>$129\/\u5e74\uff081\u5e74\u9593\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\uff09<\/td><\/tr><tr><td>Up to 25 Sites<\/td><td>\u5e74\u9593$249\uff081\u5e74\u9593\u306e\u30a2\u30c3\u30d7\u30c7\u30fc\u30c8\u3068\u30b5\u30dd\u30fc\u30c8\uff09<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7411\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"zendesk-for-word-press\">Zendesk for WordPress<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"2009\" height=\"957\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zendesk.png\" alt=\"Zendesk\u306e\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\" class=\"wp-image-39078\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zendesk.png 2009w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zendesk-768x366.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zendesk-1536x732.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2024\/02\/zendesk-18x9.png 18w\" sizes=\"(max-width: 2009px) 100vw, 2009px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Seamlessly integrate Zendesk&#8217;s leading customer service software into your WordPress site with Zendesk for WordPress. This powerful plugin connects your existing <a href=\"https:\/\/www.thrivedesk.com\/ja\/helpscout-vs-zendesk\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/helpscout-vs-zendesk\/\" rel=\"noreferrer noopener\">\u30bc\u30f3\u30c7\u30b9\u30af<\/a> help center to enable customer self-service from your website. Agents can also access Zendesk directly from the WordPress interface for unified ticketing and improved productivity. Streamline support with the best of both platforms.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Ticket management:<\/strong> Create, prioritize, and track tickets from your WordPress dashboard.<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9:<\/strong> Create a self-service knowledge base for customers to find answers to common questions.<\/li>\n\n\n\n<li><strong>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\uff1a<\/strong> Connect with customers in real time with live chat.<\/li>\n\n\n\n<li><strong>Email notifications:<\/strong> Receive email notifications for new tickets, replies, and updates.<\/li>\n\n\n\n<li><strong>Agent collaboration:<\/strong> Collaborate with other agents on tickets and knowledge base articles.<\/li>\n\n\n\n<li><strong>\u5831\u544a\uff1a<\/strong> Generate reports to track your support team&#8217;s performance and identify areas for improvement.<\/li>\n\n\n\n<li><strong>\u7d71\u5408:<\/strong> Integrate with other popular WordPress plugins and services, such as WooCommerce, Gravity Forms, and Contact Form 7.<\/li>\n\n\n\n<li><strong>Customizable ticket forms:<\/strong> Create custom ticket forms to collect specific information from customers.<\/li>\n\n\n\n<li><strong>\u5b9a\u578b\u5fdc\u7b54\uff1a<\/strong> \u4fdd\u5b58 <a href=\"https:\/\/www.thrivedesk.com\/ja\/canned-reply-guide\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/canned-reply-guide\/\" rel=\"noreferrer noopener\">\u5b9a\u578b\u5fdc\u7b54<\/a> for common questions to save time.<\/li>\n\n\n\n<li><strong>Ticket routing:<\/strong> Automatically route tickets to the appropriate agent or department based on rules you define.<\/li>\n\n\n\n<li><strong>SLAs:<\/strong> Set and track service level agreements (SLAs) to ensure that tickets are resolved within a certain amount of time.<\/li>\n\n\n\n<li><strong>Macros:<\/strong> Automate repetitive tasks with macros.<\/li>\n\n\n\n<li><strong>Audit logs:<\/strong> Track all changes made to tickets and knowledge base articles.<\/li>\n\n\n\n<li><strong>Security:<\/strong> Zendesk for WordPress is built on the Zendesk platform, which is trusted by over&nbsp;250,000 businesses worldwide.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30b9\u30a4\u30fc\u30c8\u30c1\u30fc\u30e0<\/td><td>$69 per agent\/month billed monthly$55 per agent\/month billed annually<\/td><\/tr><tr><td>\u30b9\u30a4\u30fc\u30c8\u306e\u6210\u9577<\/td><td>$115 per agent\/month billed monthly$89 per agent\/month billed annually<\/td><\/tr><tr><td>\u30b9\u30a4\u30fc\u30c8\u30d7\u30ed\u30d5\u30a7\u30c3\u30b7\u30e7\u30ca\u30eb<\/td><td>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c81\u4eba\u3042\u305f\u308a\u6708\u984d$149\uff08\u6708\u6255\u3044\uff09\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c81\u4eba\u3042\u305f\u308a\u6708\u984d$115\uff08\u5e74\u6255\u3044\uff09<\/td><\/tr><tr><td>\u30b9\u30a4\u30fc\u30c8\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba<\/td><td>\u30ab\u30b9\u30bf\u30e0\u4fa1\u683c\u8a2d\u5b9a<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7411\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"awesome-support\">\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png\" alt=\"\u7d20\u6674\u3089\u3057\u3044\u30b5\u30dd\u30fc\u30c8\" class=\"wp-image-33292\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Awesome Support brings full-featured helpdesk capabilities to WordPress. It enables ticketing, email alerts, limited access, file uploads, and custom fields to streamline support right from your website. Highly customizable with paid add-ons like <a href=\"https:\/\/www.thrivedesk.com\/ja\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8<\/a>, knowledge base, time tracking and more \u2013 it&#8217;s a flexible, powerful support plugin.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u30b7\u30b9\u30c6\u30e0\uff1a <\/strong>Track and manage customer inquiries from all channels.<\/li>\n\n\n\n<li><strong>\u30e1\u30fc\u30eb\u30a2\u30e9\u30fc\u30c8\uff1a<\/strong> Keep customers and agents informed with email alerts.<\/li>\n\n\n\n<li><strong>\u30a2\u30af\u30bb\u30b9\u5236\u9650\u3042\u308a\uff1a<\/strong> Give limited access to the helpdesk, based on roles and permissions.<\/li>\n\n\n\n<li><strong>\u30d5\u30a1\u30a4\u30eb\u3068\u30e1\u30c7\u30a3\u30a2\u306e\u30a2\u30c3\u30d7\u30ed\u30fc\u30c9:<\/strong> Allow customers and agents to upload files and media to tickets.<\/li>\n\n\n\n<li><strong>\u30ab\u30b9\u30bf\u30e0\u30d5\u30a3\u30fc\u30eb\u30c9: <\/strong>Expand the ticket forms by adding custom fields.<\/li>\n\n\n\n<li><strong>\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\uff1a <\/strong>WordPress\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\u306b\u30e9\u30a4\u30d6\u30c1\u30e3\u30c3\u30c8\u6a5f\u80fd\u3092\u8ffd\u52a0\u3057\u307e\u3057\u3087\u3046\u3002.<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9:<\/strong> Create a self-service knowledge base.<\/li>\n\n\n\n<li><strong>\u6642\u9593\u8ffd\u8de1:<\/strong> Track the time spent on each ticket.<\/li>\n\n\n\n<li><strong>\u8acb\u6c42\u304a\u3088\u3073\u8acb\u6c42\u66f8\u767a\u884c\uff1a<\/strong> \u30b5\u30dd\u30fc\u30c8\u30b5\u30fc\u30d3\u30b9\u6599\u91d1\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u304b\u3089\u76f4\u63a5\u304a\u5ba2\u69d8\u306b\u8acb\u6c42\u3055\u308c\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30e1\u30fc\u30eb\u901a\u77e5\uff1a<\/strong> Stay on top of support requests with automatic email notifications.<\/li>\n\n\n\n<li><strong>\u8907\u6570\u306e\u7d71\u5408\uff1a<\/strong> Seamless integration with popular WordPress plugins.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u6a19\u6e96<\/td><td>$149\/\u5e74<\/td><\/tr><tr><td>\u30d7\u30ed<\/td><td>$229\/\u5e74<\/td><\/tr><tr><td>\u4f01\u696d<\/td><td>$289\/\u5e74<\/td><\/tr><tr><td>\u4ee3\u7406\u5e97<\/td><td>$409\/\u5e74<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7411\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"fluent-support\">\u6d41\u66a2\u306a\u30b5\u30dd\u30fc\u30c8<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1617\" height=\"754\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png\" alt=\"Fluent\u30b5\u30dd\u30fc\u30c8\u30a6\u30a7\u30d6\u30b5\u30a4\u30c8\" class=\"wp-image-39104\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png 1617w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-768x358.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-1536x716.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-18x8.png 18w\" sizes=\"(max-width: 1617px) 100vw, 1617px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/fluentsupport.com\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">\u6d41\u66a2\u306a\u30b5\u30dd\u30fc\u30c8<\/a> is a fast loading and simple to use helpdesk system. But it\u2019s a very powerful tool for support agents. The system is an absolute gem for the support team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support can automate many repetitive or recurring tasks, such as agent auto-assigning and auto ticket priority setting. It can also send automated replies as per preset conditions and can be trigged either manually or automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support gives you a highly advanced inbox for your customers\u2019 tickets. You get multiple easy filtering options, as well as an advanced conditional filtering feature for granular searches.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/wordpress.org\/plugins\/fluent-support\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">\u6d41\u66a2\u306a\u30b5\u30dd\u30fc\u30c8<\/a> also gives you the power to improve your support team&#8217;s productivity by generating in-depth reports, even at the single agent level.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The team behind Fluent Support is committed to providing the best support. And that\u2019s why <strong>7,000+ <\/strong>businesses trust Fluent Support for their support team.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, you should definitely give it a try.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Automatic agent assignment<\/li>\n\n\n\n<li>Instant loading with superfast SPA<\/li>\n\n\n\n<li>Automated reply and automated workflow<\/li>\n\n\n\n<li>20+ integrations<\/li>\n\n\n\n<li>Private note-taking for agents<\/li>\n\n\n\n<li>500+ Email piping<\/li>\n\n\n\n<li>Email CC for tickets<\/li>\n\n\n\n<li>Advanced conditional filtering<\/li>\n\n\n\n<li>Custom field<\/li>\n\n\n\n<li>Priority support<\/li>\n\n\n\n<li>\u7121\u5236\u9650\u306e\u30c1\u30b1\u30c3\u30c8<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u5358\u4e00\u30b5\u30a4\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9<\/td><td>$129\/year<\/td><\/tr><tr><td>\u4ee3\u7406\u5e97\u30e9\u30a4\u30bb\u30f3\u30b9<\/td><td>$249\/year<\/td><\/tr><tr><td>50\u30b5\u30a4\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9<\/td><td>$399\/year<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"support-candy\">\u30b5\u30dd\u30fc\u30c8\u30ad\u30e3\u30f3\u30c7\u30a3<\/h3>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png\" alt=\"\u30b5\u30dd\u30fc\u30c8\u30ad\u30e3\u30f3\u30c7\u30a3\" class=\"wp-image-33298\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Support Candy is a WordPress customer support plugin built on the proven WP Support Plus foundation. It offers a solid feature set \u2013 including ticketing, canned replies, knowledge base integration, SLAs, and <a href=\"https:\/\/www.thrivedesk.com\/ja\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">WooCommerce compatibility<\/a> \u2013 at a reasonable price point. As an easy-to-use option perfect for businesses of all sizes looking for core helpdesk capabilities, Support Candy hits the sweet spot between simplicity and power.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"key-features\">\u4e3b\u306a\u6a5f\u80fd:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>GDPR\u6e96\u62e0\uff1a<\/strong> GDPR\u898f\u5236\u306b\u5f93\u3063\u3066\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u4fdd\u8b77\u3057\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u3068\u4ee3\u7406\u5e97\u306e\u6570\u306f\u7121\u5236\u9650\u3067\u3059\u3002 <\/strong>\u30c1\u30b1\u30c3\u30c8\u6570\u3084\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u6570\u306b\u5236\u9650\u306f\u306a\u304f\u3001\u3042\u3089\u3086\u308b\u898f\u6a21\u306e\u4f01\u696d\u3092\u30b5\u30dd\u30fc\u30c8\u3057\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30ec\u30b9\u30dd\u30f3\u30b7\u30d6\u30c7\u30b6\u30a4\u30f3\uff1a<\/strong> \u30c7\u30b9\u30af\u30c8\u30c3\u30d7\u30d1\u30bd\u30b3\u30f3\u304b\u3089\u30b9\u30de\u30fc\u30c8\u30d5\u30a9\u30f3\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u30c7\u30d0\u30a4\u30b9\u3067\u7f8e\u3057\u304f\u8868\u793a\u3055\u308c\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u77e5\u8b58\u30d9\u30fc\u30b9\u7d71\u5408\uff1a <\/strong>\u9867\u5ba2\u304c\u30b5\u30dd\u30fc\u30c8\u306b\u554f\u3044\u5408\u308f\u305b\u308b\u3053\u3068\u306a\u304f\u3001\u3088\u304f\u3042\u308b\u8cea\u554f\u3078\u306e\u56de\u7b54\u3092\u898b\u3064\u3051\u3089\u308c\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/features\/private-notes\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/private-notes\/\" rel=\"noreferrer noopener\">\u30d7\u30e9\u30a4\u30d9\u30fc\u30c8\u30ce\u30fc\u30c8<\/a>: <\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u540c\u58eb\u304c\u30c1\u30b1\u30c3\u30c8\u306b\u3064\u3044\u3066\u975e\u516c\u958b\u3067\u9023\u7d61\u3092\u53d6\u308a\u5408\u3046\u3053\u3068\u3092\u53ef\u80fd\u306b\u3059\u308b\u3002.<\/li>\n\n\n\n<li><strong>\u5b9a\u578b\u8fd4\u4fe1: <\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u3088\u304f\u3042\u308b\u8cea\u554f\u306b\u5bfe\u3057\u3066\u4e8b\u524d\u306b\u4f5c\u6210\u3055\u308c\u305f\u56de\u7b54\u3092\u9001\u4fe1\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3053\u3068\u3067\u3001\u6642\u9593\u3092\u7bc0\u7d04\u3067\u304d\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u5951\u7d04\uff08SLA\uff09\uff1a <\/strong>\u30c1\u30b1\u30c3\u30c8\u304c\u3069\u308c\u304f\u3089\u3044\u306e\u901f\u3055\u3067\u89e3\u6c7a\u3055\u308c\u308b\u3079\u304d\u304b\u3068\u3044\u3046\u671f\u5f85\u5024\u3092\u8a2d\u5b9a\u3059\u308b\u3002.<\/li>\n\n\n\n<li><strong>WooCommerce\u3068\u306e\u9023\u643a\uff1a <\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304cSupportCandy\u30a4\u30f3\u30bf\u30fc\u30d5\u30a7\u30fc\u30b9\u5185\u304b\u3089WooCommerce\u306e\u6ce8\u6587\u3092\u8868\u793a\u304a\u3088\u3073\u7ba1\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30c1\u30b1\u30c3\u30c8\u306e\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\uff1a <\/strong>\u30c1\u30b1\u30c3\u30c8\u3092CSV\u307e\u305f\u306fExcel\u5f62\u5f0f\u3067\u30a8\u30af\u30b9\u30dd\u30fc\u30c8\u3057\u3001\u8a73\u7d30\u306a\u5206\u6790\u306b\u5229\u7528\u3067\u304d\u307e\u3059\u3002.<\/li>\n\n\n\n<li><strong>\u30e1\u30fc\u30eb\u3067\u30c1\u30b1\u30c3\u30c8\u3092\u53d7\u3051\u4ed8\u3051\u3001\u8fd4\u4fe1\u3059\u308b\uff1a <\/strong>\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u30e1\u30fc\u30eb\u53d7\u4fe1\u30c8\u30ec\u30a4\u304b\u3089\u76f4\u63a5\u30c1\u30b1\u30c3\u30c8\u3092\u51e6\u7406\u3067\u304d\u308b\u3088\u3046\u306b\u3059\u308b\u3002.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u4fa1\u683c<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u500b\u4eba\u7684<\/td><td>$79\/\u5e74\uff08\u5358\u4e00\u30b5\u30a4\u30c8\u30e9\u30a4\u30bb\u30f3\u30b9\uff09<\/td><\/tr><tr><td>\u30d7\u30ed<\/td><td>$149\/\u5e74\uff085\u30b5\u30a4\u30c8\uff09<\/td><\/tr><tr><td>\u4ee3\u7406\u5e97<\/td><td>$299\/\u5e74\uff0820\u30b5\u30a4\u30c8\uff09<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">2023\u5e7411\u6708\u73fe\u5728<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">These are just a few of the popular <a href=\"https:\/\/www.thrivedesk.com\/ja\/wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress\/\" rel=\"noreferrer noopener\">\u30ef\u30fc\u30c9\u30d7\u30ec\u30b9<\/a> ticket system plugins available. The choice of which one to use depends on your specific needs, the scale of your business, and your budget. Each of these plugins has its unique set of features, making it essential to evaluate them carefully to find the one that best suits your requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-install-and-set-up-a-ticket-system-plugin\">How to Install and Set Up a Ticket System Plugin<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Implementing a WordPress ticket system is a wise move, but to harness its full potential, you&#8217;ll need to know how to install and set up the plugin of your choice. This section <a href=\"https:\/\/youtu.be\/1BkjUBxoc7w\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/youtu.be\/1BkjUBxoc7w\" rel=\"noreferrer noopener\">will guide you<\/a> through the process, ensuring a seamless transition to efficient customer support.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"setup-process\">Setup Process<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30b9\u30c6\u30c3\u30d71\uff1a<\/strong> Go to your WordPress dashboard and<strong> click on Plugin &gt;&gt; Add new<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Add-new-plugin.png\" alt=\"Add new plugin\" class=\"wp-image-33434\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Add-new-plugin.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Add-new-plugin-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Add-new-plugin-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30b9\u30c6\u30c3\u30d72\uff1a<\/strong> Type the support ticket plugin you want to install on the<strong> search bar.&nbsp;<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/support-ticket-plugin.png\" alt=\"support ticket plugin\" class=\"wp-image-33436\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/support-ticket-plugin.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/support-ticket-plugin-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/support-ticket-plugin-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>\u30b9\u30c6\u30c3\u30d73\uff1a<\/strong> \u30af\u30ea\u30c3\u30af <strong>\u201cActivate\u201d<\/strong> and the plugin will be added to your WordPress site. Now you can Configure it to your requirements<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Activate-the-plugin.png\" alt=\"Activate the plugin\" class=\"wp-image-33435\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Activate-the-plugin.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Activate-the-plugin-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Activate-the-plugin-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Ready-to-use-ThriveDesk.png\" alt=\"Ready to use ThriveDesk\" class=\"wp-image-33437\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Ready-to-use-ThriveDesk.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Ready-to-use-ThriveDesk-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Ready-to-use-ThriveDesk-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"integrating-your-ticket-system-with-crm-and-e-commerce-systems\">Integrating Your Ticket System with CRM and E-commerce Systems<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alright, let&#8217;s talk about making your life easier. <a href=\"https:\/\/www.thrivedesk.com\/ja\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">Integrating your ticket system<\/a> with your CRM (Customer Relationship Management) and e-commerce systems is like having superpowers for your customer support. Here&#8217;s why you should do it and how:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"why-you-should-integrate\">Why You Should Integrate<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Centralized Information:<\/strong> When your ticket system talks to your CRM, all your customer data is in one place. No more jumping between different systems to find what you need.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Better Customer Insights:<\/strong> With CRM integration, you get a 360-degree view of your customers. You know their purchase history, preferences, and support interactions. It helps you understand them better.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Smarter Support: <\/strong><a href=\"https:\/\/www.thrivedesk.com\/ja\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">Integrating with e-commerce systems<\/a> means you can see exactly what your customers bought and when they bought it. This helps you provide more personalized support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Efficient Issue Resolution:<\/strong> Integration allows you to link support tickets directly to customer profiles in your CRM. This means you can quickly identify recurring issues, spot trends, and proactively work on long-term solutions. You&#8217;re not just putting out fires; you&#8217;re preventing them in the first place.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Enhanced Communication: <\/strong>When your ticket system and CRM are buddies, you can automate communication and follow-ups. This ensures no customer falls through the cracks. If a customer submits a ticket, your CRM can remind your team to follow up at the right time, making your customer feel valued and heard.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sales Opportunities:<\/strong> Integrating your ticket system with your CRM can also help you identify sales opportunities. If a support ticket reveals that a customer needs an upgrade or additional services, your sales team can swoop in at the perfect moment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Data-Driven Decision Making:<\/strong> The data you gather from the integration is pure gold. You can analyze it to identify areas for improvement, track <a href=\"https:\/\/www.thrivedesk.com\/ja\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a>, and make informed decisions. It&#8217;s like having a crystal ball for your business.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Cost Savings:<\/strong> By streamlining processes and reducing manual data entry, you&#8217;ll save time and money. Your team can focus on what really matters \u2013 serving your customers and growing your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"how-to-do-it\">How to Do It<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Choose the Right Tools:<\/strong> First, make sure your ticket system supports integrations. Then, pick the right CRM and e-commerce system that also supports integration. They should talk to each other.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Set Up Data Sync:<\/strong> Configure the integration so that customer data, purchase information, and support tickets flow seamlessly between systems. This is usually done through APIs or plugins. In WordPress, it\u2019s usually just a few clicks, APIs aren\u2019t always needed. In most cases, help desks provide integrations for CRM. ThriveDesk provides integrations on <a href=\"https:\/\/help.thrivedesk.com\/en\/autonami-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/autonami-integration\" rel=\"noreferrer noopener\">\u30d5\u30a1\u30cd\u30eb\u30ad\u30c3\u30c8<\/a> \u305d\u3057\u3066 <a href=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" target=\"_blank\" rel=\"noreferrer noopener\">FluentCRM<\/a>. All you have to do is go to the settings and connect them.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Train Your Team:<\/strong> Make sure your support team knows how to use the integrated system. Training is key to reaping the benefits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Monitor and Improve:<\/strong> Keep an eye on how the integrated system performs. Are there any issues? Is it helping your support team? Be ready to make improvements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In the end, integrating your ticket system with CRM and e-commerce systems is like having a support sidekick. It saves time, gives you better insights, and ultimately leads to happier customers. So, why not give it a try?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"elevating-your-customer-support-game\">Elevating Your Customer Support Game<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In our exploration of WordPress ticket systems, we&#8217;ve unraveled their potential as a secret weapon for unparalleled customer support.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To sum it up: they&#8217;re not just support tools but satisfaction boosters, bringing order, efficiency, and personalization to your support process. Integrating with CRM and e-commerce systems enhances support capabilities, creating a seamless connection between customers, data, and your team.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Efficiency is the key\u2014utilize <a href=\"https:\/\/www.thrivedesk.com\/ja\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">\u77e5\u8b58\u30d9\u30fc\u30b9<\/a>, automation, and collaboration for a streamlined support operation. In essence, a WordPress <a href=\"https:\/\/www.thrivedesk.com\/ja\/trouble-ticket-software\/\">ticket system is your customer support<\/a> sidekick, capable of transforming your business, ensuring happy customers, and propelling you toward success. Implement these tips, elevate your customer support game, and watch your business thrive.<\/p>","protected":false},"excerpt":{"rendered":"<p>If you own or manage a WordPress website, you know that customer requests can pile up quickly. From simple questions about your products or services to complex technical issues, customer requests can come in from all channels, including email, social media, and your website&#8217;s contact form. If you&#8217;re not using a ticket system to manage customer requests, it&#8217;s easy for things to get out of hand. Tickets can get lost, forgotten, or even duplicated. This can lead to frustrated customers and a decline in customer satisfaction. A WordPress ticketing system plugin is the perfect solution for managing customer requests. It allows you to organize, track, and prioritize tickets in one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33806,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[31],"tags":[],"class_list":["post-33348","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-resources"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/33348","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=33348"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/33348\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/33806"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=33348"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=33348"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=33348"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}