{"id":31713,"date":"2023-08-08T12:11:41","date_gmt":"2023-08-08T09:11:41","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=31713"},"modified":"2023-08-08T12:11:50","modified_gmt":"2023-08-08T09:11:50","slug":"mention-your-teammate","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/mention-your-teammate\/","title":{"rendered":"\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u306b@\u30e1\u30f3\u30b7\u30e7\u30f3\u3059\u308b"},"content":{"rendered":"<p class=\"wp-block-paragraph\">ThriveDesk 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class=\"wp-block-heading\">\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u3067\u3057\u3087\u3046\u304b?<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u306e\u5411\u4e0a:<\/strong> \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u9593\u306e\u9023\u643a\u3092\u5f37\u5316\u3057\u3001\u4ed6\u306e\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u7c21\u5358\u306b\u652f\u63f4\u3084\u610f\u898b\u3092\u6c42\u3081\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u300c@\u300d\u30e1\u30f3\u30b7\u30e7\u30f3\u3092\u4f7f\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u7279\u5b9a\u306e\u500b\u4eba\u307e\u305f\u306f\u30c1\u30fc\u30e0\u5168\u4f53\u3092\u5dfb\u304d\u8fbc\u3080\u3053\u3068\u304c\u3067\u304d\u3001\u3088\u308a\u4e00\u4f53\u611f\u304c\u3042\u308a\u76f8\u4e92\u306b\u9023\u643a\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u74b0\u5883\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u3088\u308a\u8fc5\u901f\u306a\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a:<\/strong> \u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u95a2\u9023\u3059\u308b\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u8fc5\u901f\u306b\u4f1a\u8a71\u306b\u53c2\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u305f\u3081\u3001\u30c1\u30b1\u30c3\u30c8\u89e3\u6c7a\u304c\u3088\u308a\u52b9\u7387\u7684\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u8907\u96d1\u307e\u305f\u306f\u7279\u6b8a\u306a\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3059\u308b\u89e3\u6c7a\u7b56\u3092\u898b\u3064\u3051\u308b\u30d7\u30ed\u30bb\u30b9\u304c\u5408\u7406\u5316\u3055\u308c\u3001\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u5411\u4e0a\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u901a\u77e5:<\/strong> \u3053\u306e\u6a5f\u80fd\u306e\u6700\u5927\u306e\u30e1\u30ea\u30c3\u30c8\u306e\u4e00\u3064\u306f\u3001\u5373\u6642\u306b\u901a\u77e5\u304c\u751f\u6210\u3055\u308c\u308b\u3053\u3068\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u8005\u304c\u30e1\u30f3\u30b7\u30e7\u30f3\u3055\u308c\u308b\u3068\u3001\u62c5\u5f53\u8005\u306f\u30e1\u30fc\u30eb\u3001\u30d7\u30c3\u30b7\u30e5\u901a\u77e5\u3001\u30a6\u30a7\u30d6\u901a\u77e5\u3067\u901a\u77e5\u3092\u53d7\u3051\u53d6\u308a\u307e\u3059\u3002\u305d\u306e\u305f\u3081\u3001ThriveDesk\u3092\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u4f7f\u7528\u3057\u3066\u3044\u306a\u304f\u3066\u3082\u3001\u30ea\u30af\u30a8\u30b9\u30c8\u3084\u30e1\u30c3\u30bb\u30fc\u30b8\u3092\u78ba\u5b9f\u306b\u628a\u63e1\u3067\u304d\u307e\u3059\u3002\u3053\u306e\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u30a2\u30e9\u30fc\u30c8\u30b7\u30b9\u30c6\u30e0\u306b\u3088\u308a\u3001\u5bfe\u5fdc\u6642\u9593\u3092\u77ed\u7e2e\u3057\u3001\u91cd\u8981\u306a\u30c1\u30b1\u30c3\u30c8\u3092\u898b\u9003\u3059\u3053\u3068\u304c\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u62e1\u5f35\u6027\u3068\u9069\u5fdc\u6027:<\/strong> \u5c0f\u898f\u6a21\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3067\u3082\u3001\u5927\u898f\u6a21\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u904b\u7528\u3067\u3082\u3001\u30e1\u30f3\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u30c1\u30fc\u30e0\u69cb\u6210\u306b\u304a\u3044\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u679c\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u52b9\u7387\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">\u30e1\u30f3\u30b7\u30e7\u30f3\u306e\u4ed5\u7d44\u307f\uff1a<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f1a\u8a71\u306b\u79fb\u52d5\u3057\u3066\u3001\u30e1\u30e2\u3092\u8ffd\u52a0\u3059\u308b\u30dc\u30bf\u30f3\u3092\u30af\u30ea\u30c3\u30af\u3059\u308b\u304b\u3001 <strong>N<\/strong> \u30ad\u30fc\u30dc\u30fc\u30c9\u4e0a\u3067\u3001@ \u3092\u5165\u529b\u3057\u3066\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u3092\u30e1\u30f3\u30b7\u30e7\u30f3\u3057\u305f\u308a\u3001\u7279\u5225\u306a\u30bf\u30b0 @everyone \u3068 @here \u3092\u4f7f\u7528\u3057\u305f\u308a\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3057\u305f\u3002.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1824\" height=\"828\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1.png\" alt=\"\" class=\"wp-image-31717\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1.png 1824w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-768x349.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-1536x697.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-18x8.png 18w\" sizes=\"(max-width: 1824px) 100vw, 1824px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>@\u307f\u3093\u306a\uff1a<\/strong> \u3053\u306e\u30bf\u30b0\u3092\u30e1\u30e2\u306b\u4f7f\u7528\u3059\u308b\u3068\u3001\u7d44\u7e54\u5185\u306e\u5168\u54e1\u306b\u30e1\u30fc\u30eb\u3068\u30a2\u30d7\u30ea\u5185\u901a\u77e5\u3067\u901a\u77e5\u3055\u308c\u307e\u3059\u3002\u5fc5\u8981\u4e0d\u53ef\u6b20\u306a\u5834\u5408\u3092\u9664\u304d\u3001\u3053\u306e\u30bf\u30b0\u306f\u983b\u7e41\u306b\u4f7f\u7528\u3057\u306a\u3044\u3067\u304f\u3060\u3055\u3044\u3002.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>@\u3053\u3053\uff1a<\/strong>&nbsp; \u3053\u306e\u30c1\u30b1\u30c3\u30c8\u306b\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u304c\u95a2\u308f\u3063\u3066\u3044\u308b\u5834\u5408\u306f\u3001\u3053\u306e\u30bf\u30b0\u3092\u4f7f\u7528\u3057\u3066\u30e1\u30f3\u30d0\u30fc\u3092\u30e1\u30f3\u30b7\u30e7\u30f3\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30e1\u30f3\u30d0\u30fc\u4e00\u4eba\u3072\u3068\u308a\u3092\u624b\u52d5\u3067\u30e1\u30f3\u30b7\u30e7\u30f3\u3059\u308b\u624b\u9593\u304c\u7701\u3051\u307e\u3059\u3002\u3053\u306e\u30bf\u30b0\u3092\u4f7f\u7528\u3059\u308b\u3068\u3001\u30e1\u30f3\u30d0\u30fc\u306b\u306f\u30e1\u30fc\u30eb\u3068\u30a2\u30d7\u30ea\u5185\u901a\u77e5\u304c\u9001\u4fe1\u3055\u308c\u307e\u3059\u3002.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u901a\u77e5\u306e\u4ed5\u7d44\u307f\uff1a<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">\u30e1\u30fc\u30eb\u901a\u77e5<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification.png\" alt=\"\u30e1\u30fc\u30eb\u901a\u77e5\u306b\u3064\u3044\u3066\" class=\"wp-image-30701\" width=\"839\" height=\"843\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification.png 1316w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification-768x772.png 768w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">\u4f1a\u8a71\u306e\u4e2d\u3067\u30c1\u30fc\u30e0\u30e1\u30f3\u30d0\u30fc\u306b\u8a00\u53ca\u3059\u308b\u3068\u3001\u305d\u306e\u30e1\u30f3\u30d0\u30fc\u306b\u30e1\u30fc\u30eb\u901a\u77e5\u304c\u5c4a\u304d\u307e\u3059\u3002\u30e1\u30f3\u30d0\u30fc\u306f\u305d\u306e\u901a\u77e5\u30e1\u30fc\u30eb\u306b\u8fd4\u4fe1\u3059\u308b\u304b\u3001ThriveDesk\u306b\u30ed\u30b0\u30a4\u30f3\u3057\u3066\u8fd4\u4fe1\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\u30a2\u30d7\u30ea\u5185\u901a\u77e5<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">\u901a\u77e5\u30d0\u30fc\u306b\u5c02\u7528\u306e\u30e1\u30f3\u30b7\u30e7\u30f3\u30bf\u30d6\u3092\u8ffd\u52a0\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u3069\u306e\u30c1\u30b1\u30c3\u30c8\u3067\u8ab0\u304c\u3042\u306a\u305f\u306b\u8a00\u53ca\u3057\u305f\u304b\u3092\u7c21\u5358\u306b\u78ba\u8a8d\u3067\u304d\u307e\u3059\u3002.<\/p>","protected":false},"excerpt":{"rendered":"<p>We&#8217;re thrilled to announce a powerful addition to ThriveDesk that will take your customer support collaboration to the next level! Say hello to the Mention Feature, designed to streamline teamwork and enhance ticket resolution efficiency. With the new Mention feature in ThriveDesk, our customer service agents can now seamlessly collaborate and seek assistance from other team members while responding to tickets. It&#8217;s as easy as using the &#8220;@&#8221; symbol followed by the person&#8217;s name or username or the whole team(everyone) to get them involved in the conversation. The best part? Whenever someone is mentioned, they&#8217;ll receive notification no matter what platform they\u2019re on.&nbsp; How will it help?<\/p>","protected":false},"author":1,"featured_media":31715,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-31713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"acf":{"improvements_fixes":"<ul>\r\n \t<li>Fixed double notification issue on conversation assignee update event<\/li>\r\n \t<li>Disallow sending notification emails to inbox that has identical address as user email.<\/li>\r\n \t<li>Fixed an issue where mail server was showing false alarm<\/li>\r\n \t<li>WP Post Sync not working with custom post type<\/li>\r\n \t<li>Fixed an issue that prevent to load instant reply<\/li>\r\n \t<li>Email parser inline css issue fixed<\/li>\r\n \t<li>Malformed UTF-8 characters issue on mail server<\/li>\r\n \t<li>Fixed and issue where Reply is not appearing which agents has replied and needed to reload the page<\/li>\r\n \t<li>Priority label and filter enhancements<\/li>\r\n \t<li>Automation permissions fix<\/li>\r\n<\/ul>"},"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/31713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=31713"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/31713\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/31715"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=31713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=31713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=31713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}