{"id":31713,"date":"2023-08-08T12:11:41","date_gmt":"2023-08-08T09:11:41","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=31713"},"modified":"2023-08-08T12:11:50","modified_gmt":"2023-08-08T09:11:50","slug":"mention-your-teammate","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/mention-your-teammate\/","title":{"rendered":"\u30c1\u30fc\u30e0\u30e1\u30a4\u30c8\u306b@\u30e1\u30f3\u30b7\u30e7\u30f3\u3059\u308b"},"content":{"rendered":"<p>ThriveDesk 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class=\"wp-block-list\">\n<li><strong>\u62e1\u5f35\u6027\u3068\u9069\u5fdc\u6027:<\/strong> \u5c0f\u898f\u6a21\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u3067\u3082\u3001\u5927\u898f\u6a21\u306a\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u30ec\u30d9\u30eb\u306e\u904b\u7528\u3067\u3082\u3001\u30e1\u30f3\u30b7\u30e7\u30f3\u6a5f\u80fd\u306f\u30cb\u30fc\u30ba\u306b\u5408\u308f\u305b\u3066\u62e1\u5f35\u3067\u304d\u308b\u3088\u3046\u306b\u8a2d\u8a08\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u3042\u3089\u3086\u308b\u898f\u6a21\u3084\u30c1\u30fc\u30e0\u69cb\u6210\u306b\u304a\u3044\u3066\u3001\u30b7\u30fc\u30e0\u30ec\u30b9\u3067\u52b9\u679c\u7684\u306a\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3068\u52b9\u7387\u7684\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<!--more-->\n\n\n\n<h2 class=\"wp-block-heading\">How mention works:<\/h2>\n\n\n\n<p>Head over to the conversation, click the add note button, or press <strong>N<\/strong> on the keyboard. Now you can type @ to mention a team member or use two special tags @everyone and @here.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1824\" height=\"828\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1.png\" alt=\"\" class=\"wp-image-31717\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1.png 1824w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-768x349.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-1536x697.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/08\/note-mention-1-18x8.png 18w\" sizes=\"(max-width: 1824px) 100vw, 1824px\" \/><\/figure>\n\n\n\n<p><strong>@everyone:<\/strong> When you use this tag in a note, everyone inside the organization will be notified via email and in-app notifications. Unless it&#8217;s essential, don\u2019t use this tag too often.<\/p>\n\n\n\n<p><strong>@here:<\/strong>&nbsp; If one or more of your team members are involved in this ticket, you can mention them by using this tag. This will save you time manually mentioning each of them. They\u2019ll receive an email and in-app notification if you use this tag.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How notifications works:<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Email Notification<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification.png\" alt=\"mention email notificaiton\" class=\"wp-image-30701\" width=\"839\" height=\"843\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification.png 1316w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/06\/mention-email-notification-768x772.png 768w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/><\/figure>\n\n\n\n<p>When you mention a team member in any conversation, they\u2019ll receive an email notification. They can reply to the notification email to reply to that note, or log in to ThriveDesk to reply.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">In-app notifications<\/h3>\n\n\n\n<p>We&#8217;ve added dedicated mentioned tab on the notification bar so you can easily find out who mention you on which ticket.<\/p>","protected":false},"excerpt":{"rendered":"<p>We&#8217;re thrilled to announce a powerful addition to ThriveDesk that will take your customer support collaboration to the next level! Say hello to the Mention Feature, designed to streamline teamwork and enhance ticket resolution efficiency. With the new Mention feature in ThriveDesk, our customer service agents can now seamlessly collaborate and seek assistance from other team members while responding to tickets. It&#8217;s as easy as using the &#8220;@&#8221; symbol followed by the person&#8217;s name or username or the whole team(everyone) to get them involved in the conversation. The best part? Whenever someone is mentioned, they&#8217;ll receive notification no matter what platform they\u2019re on.&nbsp; How will it help?<\/p>","protected":false},"author":1,"featured_media":31715,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-31713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/31713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/comments?post=31713"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/posts\/31713\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/31715"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=31713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/categories?post=31713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/tags?post=31713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}