{"id":17504,"date":"2022-07-21T13:53:22","date_gmt":"2022-07-21T07:53:22","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=17504"},"modified":"2025-10-05T13:31:53","modified_gmt":"2025-10-05T10:31:53","slug":"helpscout-vs-intercom","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/helpscout-vs-intercom\/","title":{"rendered":"Help Scout vs Intercom\uff1a\u3069\u3061\u3089\u304c\u3042\u306a\u305f\u306b\u3074\u3063\u305f\u308a\uff1f"},"content":{"rendered":"

For a business to thrive and prosper, you must listen to your customers’ needs. You must build trust among your audience, attend to customers’ feedback, and provide satisfying resolutions to their problems on a unified platform. And this is where the dilemma of Help Scout vs Intercom comes to play. <\/p>\n\n\n\n

Both are very popular and widely used customer service tools that enable businesses to support their customers by listening to their problems, pinpointing them, and resolving them over time to serve their customers better.<\/p>\n\n\n\n

Both provide credible customer management solutions for online businesses, as per the need and scale of their customer base. But what is the right one for you? Incorporating a customer support system in a new business can be tricky and confusing as new tools are released daily. <\/p>\n\n\n\n

In this article, we will help you get past all the Help Scout vs Intercom debates and choose the best platform for your business to cater to a broader audience and expand your business without losing sleep.   <\/p>\n\n\n\n

At A Glance Intercom vs Help Scout vs ThriveDesk<\/h2>\n\n\n\n
At A Glance<\/th>\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/th>\u30d8\u30eb\u30d7\u30b9\u30ab\u30a6\u30c8<\/th>\u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/th><\/tr><\/thead>
\u8a55\u4fa1<\/strong><\/td>4.4\/5 stars with 2,265 reviews<\/td>4.4\/5 stars with 357 reviews<\/td>5\/5 stars with 12 reviews<\/td><\/tr>
Market Segment<\/strong><\/td>Small-Business<\/td>Small-Business<\/td>Small-Business<\/td><\/tr>
Entry Level Price<\/strong><\/td>From $65 \/ Month<\/td>From $20 \/ Month<\/td>From $25 \/ Month<\/td><\/tr>
\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/td>14 Days<\/td>15 Days<\/td>7 Days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Help Scout vs Intercom vs ThriveDesk: A Quick Overview<\/h2>\n\n\n\n

\u30d8\u30eb\u30d7\u30b9\u30ab\u30a6\u30c8<\/strong> customer service platform for growing businesses, proved itself trustworthy and useful helpdesk software among so many competitors. At a pocket-friendly price, it is the most easy-to-use help desk software you need in the initial stages of your business. <\/p>\n\n\n\n

\u4e00\u65b9\u3067\u3001 \u30a4\u30f3\u30bf\u30fc\u30db\u30f3 <\/strong>is a pro in the field and offers a feature-rich platform with all the necessary tools to serve your customers better. And therefore, it can make a dent in your budget. It is an ultimate communication platform for medium and large-scale businesses and brands. In simple words, if you want to go big and build an excellent rapport with your customers, then Intercom is what you need.<\/p>\n\n\n\n

Here is the third option though \u2013 \u30b9\u30e9\u30a4\u30d6\u30c7\u30b9\u30af<\/strong><\/a> – a one-stop solution for companies of all sizes especially for SAAS startups and eCommerce businesses. Being a platform for enhancing customer relations, ThriveDesk has everything you have ever wished for support solution including live chat, knowledge base, shared inbox, WooCommerce\u7d71\u5408<\/a>, reporting, and community support<\/a> for more effective user engagement. <\/p>\n\n\n\n

Intercom and Help Scout are very reputed and well-established names in the customer service sector. Both are genuinely credible at their jobs, and numerous users worldwide have vouched for what they do. <\/p>\n\n\n\n

In this section, we will break down the key features and functionalities between help out vs intercom and help you decide which is better for your business and client growth and a smooth customer support transition.   <\/p>\n\n\n\n

Comparison Table: Which One Should You Choose?<\/h2>\n\n\n\n
\u30a4\u30f3\u30bf\u30fc\u30db\u30f3<\/th>\u30d8\u30eb\u30d7\u30b9\u30ab\u30a6\u30c8<\/th><\/tr><\/thead>
\u2705 Alerts \/ Escalation<\/td>\u274c Alerts \/ Escalation<\/td><\/tr>
\u2705 Appointment Management<\/td>\u274c Appointment Management<\/td><\/tr>
\u274c Call Center Management<\/td>\u274c Call Center Management<\/td><\/tr>
\u2705 Email Management<\/td>\u2705 Email Management<\/td><\/tr>
\u2705 Knowledge Base Management<\/td>\u2705 Knowledge Base Management<\/td><\/tr>
\u2705 Live Chat<\/td>\u2705 Live Chat<\/td><\/tr>
\u2705 Performance Metrics<\/td>\u2705 Performance Metrics<\/td><\/tr>
\u2705 Queue Management<\/td>\u2705 Queue Management<\/td><\/tr>
\u2705 Self-Service Portal<\/td>\u2705 Self-Service Portal<\/td><\/tr>
\u2705 Social Media Integration<\/td>\u274c Social Media Integration<\/td><\/tr>
\u2705 Surveys & Feedback<\/td>\u2705 Surveys & Feedback<\/td><\/tr>
\u2705 Virtual Assistant<\/td>\u274c Virtual Assistant<\/td><\/tr>
\u2705 Workflow Management<\/td>\u2705 Workflow Management<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

Help Scout: Simplified Customer Service Platform<\/h2>\n\n\n\n
\"Help<\/figure>\n\n\n\n

Help Scout was first developed in 2011 and has been the first choice for many. The most prominent Help Scout features are:<\/p>\n\n\n\n

Live Chat Widget:<\/h3>\n\n\n\n

The live chat widget of Help Scout is named ‘Beacon.’ It is a no-nonsense, clean and new-age CRM tool that looks good.<\/p>\n\n\n\n

Beacon comes integrated with a ‘help center’ that endorses a ‘customer self-service’ environment for quicker customer support. You can provide users with an experience tailor-made just for them by incorporating specific modes such as Self Service, Ask First, and Neutral.<\/p>\n\n\n\n

Beacon also allows you to add images to your messages in the ‘proactive chat messages’ section. The other convenient features of the Beacon Live Chat widget are:<\/p>\n\n\n\n