{"id":16379,"date":"2022-01-25T18:24:41","date_gmt":"2022-01-25T12:24:41","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=16379"},"modified":"2023-10-13T18:14:27","modified_gmt":"2023-10-13T15:14:27","slug":"introducing-knowledge-base","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/ja\/introducing-knowledge-base\/","title":{"rendered":"ThriveDesk\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u3054\u7d39\u4ecb"},"content":{"rendered":"

Knock Knock!<\/p>\n\n\n\n

We have got some great news rushing towards you because its a big Knowledge Base release and all baked for you as a New Years glad tidings.<\/p>\n\n\n\n

Happy Awesome New years folks!<\/p>\n\n\n\n

Now its time to utilise Knowledge base to its full potential in order to lower your support volume and make your customers self sufficient and empowered.<\/p>\n\n\n\n

You can call it a Help Center, Help Desk and\/or Support Centre, but we named it \u201cDocs\u201d and it is as sweet as it sounds.<\/p>\n\n\n\n

Public and private Help Center<\/h2>\n\n\n\n

Whats inside the secret chamber? Well, every business needs to have documentations or articles that have its own use cases, sometime it is only for the internal team or a group of customers other-times it could be unfinished and needs final touch.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Whats private remains private, away from the search engine and whats public is open for search engine to crawl on it.<\/p>\n\n\n\n

So, you can control and make the doc site public or private, isn\u2019t that amazing?<\/p>\n\n\n\n\n\n\n\n

Block based article editor<\/h2>\n\n\n\n

I hope I don\u2019t sound like a desperate copycat who used to write contents for Apple.<\/p>\n\n\n\n

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But honestly, it doesn\u2019t change the fact and that is the new \u201cDocs\u201d comes with sexy looking blocks that can do the job, from embedding a link or display tabular content, you name it and its there tailored with your need.<\/p>\n\n\n\n

Introducing our simple, minimalistic and frictionless next generation block styled editor for Knowledge base.<\/p>\n\n\n\n

Multiple collaborators<\/h2>\n\n\n\n

It\u2019s simple, we all do better when we work together. You can display the collaborators in your articles if its edited by multiple people from your team. Credit should goes where it due, right?<\/p>\n\n\n\n

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Nested categories with drag & drop ordering<\/h2>\n\n\n\n

Categories are the homes for articles on your Help Center. They organize your articles so people can browse your help content and find what they want.<\/p>\n\n\n\n

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Thats why you got categories and child categories to organise your articles for your customers to get spoon-fed, yes thats exactly what is is made for, therefore, lay down your excuses and start organising your with simple drag and drop interface.<\/p>\n\n\n\n

Branded and beautiful<\/h2>\n\n\n\n

From header image to branded color, you can customize every details of your Help Center.<\/p>\n\n\n

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Knowledge base homepage<\/figcaption><\/figure>\n<\/div>\n\n\n

Select from 1300+ Google fonts and their variants to give your Help Center a consistent look with your main website.<\/p>\n\n\n\n

Deliver instant answer with Assistant<\/h2>\n\n\n\n

Let customers search or browse your entire knowledge base in the Assistant, without losing context.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Adding your Knowledge base to your Assistant helps to empowers your customers to help themselves. People often prefer to find their own answers with self-serve support and the Assistant is the perfect place for this, to keep it in the context of your website or app.<\/p>\n\n\n\n

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Embed your entire Help Center inside Assistant with powerful search, isn\u2019t that amazing?<\/p>\n\n\n\n

Reply faster with instant answer<\/h2>\n\n\n\n

Now entire knowledge base is your support agent\u2019s finger tip. Without leaving the conversation page, support agent can instantly search across all knowledge bases and pick the appropriate articles for customer.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

Instant doc search is available inside shared inbox and live chat.<\/p>\n\n\n\n

Note:<\/strong> You will not<\/strong> be able to see unpublished<\/em> articles in search result (since customers won\u2019t be able to view them!).<\/p>\n\n\n\n

Accessible from keyboard<\/h2>\n\n\n\n

You can initiate the doc search, select the result and enter into your reply box without leaving the keyboard.<\/p>\n\n\n\n

\u30ad\u30fc\u30dc\u30fc\u30c9\u30b7\u30e7\u30fc\u30c8\u30ab\u30c3\u30c8<\/strong><\/h3>\n\n\n\n