{"id":39049,"date":"2025-09-22T12:09:51","date_gmt":"2025-09-22T09:09:51","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&#038;p=39049"},"modified":"2025-09-24T08:49:05","modified_gmt":"2025-09-24T05:49:05","slug":"disable-auto-advance-ticket-and-android-app-update","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/ja\/changelog\/disable-auto-advance-ticket-and-android-app-update\/","title":{"rendered":"Disable Auto-Advance Ticket and Android App Update"},"content":{"rendered":"<p>This release makes the ability to disable auto-advance ticket, Android app faster, more reliable, and easier to navigate, with stronger real-time syncing and better filtering options.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Disable Auto-Advance to Next Ticket<\/h3>\n\n\n\n<p>By default, after you send a reply, ThriveDesk can <strong>automatically move you to the next ticket in your queue<\/strong>. This is designed to speed up high-volume support workflows where agents are moving quickly through many tickets.<\/p>\n\n\n\n<p>For teams that prefer more control, you can now <strong>disable auto-advance<\/strong>. Header over to <strong>Settings &gt; Personal &gt; Preferences<\/strong> to disable the option.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Mobile App &#8211; Android<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Dashboard now stays in sync even when data mismatches occur.<\/li>\n\n\n\n<li>Real-time updates are powered by WebSockets for smoother performance.<\/li>\n\n\n\n<li>Added filters for tags and teammates, making it easier to narrow down conversations.<\/li>\n\n\n\n<li>Improved thread message rendering for a more consistent experience.<\/li>\n\n\n\n<li>Resolved issues where threads or notifications sometimes appeared blank.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">\u6539\u5584\u70b9<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>More refinements to message rendering for better readability.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Bug Fixes<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fixed dark mode inconsistencies across the app.<\/li>\n\n\n\n<li>Fixed tag search issues on the conversation page.<\/li>\n<\/ul>","protected":false},"featured_media":39050,"template":"","meta":{"_acf_changed":false},"class_list":["post-39049","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/changelog\/39049","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media\/39050"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/ja\/wp-json\/wp\/v2\/media?parent=39049"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}