--- title: "Introducing ThriveDesk Knowledge Base | ThriveDesk Blog" canonical: "https://www.thrivedesk.com/introducing-knowledge-base/" author: ThriveDesk description: Our KB team has been hard at work delivering the best Knowledge Base from the ground up categories: [blog, product-updates] --- # Introducing ThriveDesk Knowledge Base Our KB team has been hard at work delivering the best Knowledge Base from the ground up [Parvez Akther](https://www.thrivedesk.com/author/parvez/) 3 min read January 25, 2022 ![Introducing ThriveDesk Knowledge Base](https://www.thrivedesk.com/_astro/introducing-kb.CIoMs67g_Z1Upfwf.webp) TL;DR - We have got some great news rushing towards you because its a big Knowledge Base release and all baked for you as a New Years glad tidings. - Well, every business needs to have documentations or articles that have its own use cases, sometime it is only for the internal team or a group of customers… - I hope I don’t sound like a desperate copycat who used to write contents for Apple. - It’s simple, we all do better when we work together. - Categories are the homes for articles on your Help Center. You can pin your favourite or most frequently searched article so next time when someone ask for it, you don’t have to search it again. — Parvez Akther Knock Knock! We have got some great news rushing towards you because its a big Knowledge Base release and all baked for you as a New Years glad tidings. Happy Awesome New years folks! Now its time to utilise Knowledge base to its full potential in order to lower your support volume and make your customers self sufficient and empowered. You can call it a Help Center, Help Desk and/or Support Centre, but we named it “Docs” and it is as sweet as it sounds. ## Public and private Help Center Whats inside the secret chamber? Well, every business needs to have documentations or articles that have its own use cases, sometime it is only for the internal team or a group of customers other-times it could be unfinished and needs final touch. ![Private Doc Site](https://www.thrivedesk.com/_astro/private-doc-site.49EiXs-n_ZexQi7.webp) Whats private remains private, away from the search engine and whats public is open for search engine to crawl on it. So, you can control and make the doc site public or private, isn’t that amazing? ## Block based article editor I hope I don’t sound like a desperate copycat who used to write contents for Apple. ![Doc Editor](https://www.thrivedesk.com/_astro/doc-editor.DLfTZjsM_iQAeN.webp) But honestly, it doesn’t change the fact and that is the new “Docs” comes with sexy looking blocks that can do the job, from embedding a link or display tabular content, you name it and its there tailored with your need. Introducing our simple, minimalistic and frictionless next generation block styled editor for Knowledge base. ## Multiple collaborators It’s simple, we all do better when we work together. You can display the collaborators in your articles if its edited by multiple people from your team. Credit should goes where it due, right? ![Doc Collaborators](https://www.thrivedesk.com/_astro/doc-collaborators.CZ8RMMZd_Z2aQh2f.webp) ## Nested categories with drag & drop ordering Categories are the homes for articles on your Help Center. They organize your articles so people can browse your help content and find what they want. ![Doc Category Nesting](https://www.thrivedesk.com/_astro/doc-category-nesting.DCFna4zx_Z18XLLX.webp) Thats why you got categories and child categories to organise your articles for your customers to get spoon-fed, yes thats exactly what is is made for, therefore, lay down your excuses and start organising your with simple drag and drop interface. ## Branded and beautiful From header image to branded color, you can customize every details of your Help Center. ![Doc Design](https://www.thrivedesk.com/_astro/doc-design.BXbycVku_1QDHet.webp) Knowledge base homepage Select from 1300+ Google fonts and their variants to give your Help Center a consistent look with your main website. ## Deliver instant answers in the chat widget Let customers search or browse your entire knowledge base in the chat widget, without losing context. ![Enable help articles in the chat widget](https://www.thrivedesk.com/_astro/doc-assistant-enable.IZHtCIk9_Z2dqDYr.webp) Adding your knowledge base to your chat widget helps to empowers your customers to help themselves. People often prefer to find their own answers with self-serve support and the chat widget is the perfect place for this, to keep it in the context of your website or app. ![Help articles in the chat widget](https://www.thrivedesk.com/_astro/doc-assistant.BUzdV9oE_Z1lGTNs.webp) Embed your entire Help Center inside the chat widget with powerful search, isn’t that amazing? ## Reply faster with instant answer Now entire knowledge base is your support agent’s finger tip. Without leaving the conversation page, support agent can instantly search across all knowledge bases and pick the appropriate articles for customer. ![Doc Conversation Search](https://www.thrivedesk.com/_astro/doc-conversation-search._uFAO96L_2aosRy.webp) Instant doc search is available inside shared inbox and live chat. **Note:** You will **not** be able to see *unpublished* articles in search result (since customers won’t be able to view them!). ## Accessible from keyboard You can initiate the doc search, select the result and enter into your reply box without leaving the keyboard. ### **Keyboard shortcuts** - Launch knowledge base search by pressing `cmd + k` on Mac or `ctrl + k` on Windows. - Navigate search results with the *up* and *down* arrows - Add the article link to your reply by pressing *`Enter`* ## Pin favourite article on search You can pin your favourite or most frequently searched article so next time when someone ask for it, you don’t have to search it again. Launch the search window and you’ll see all your favourite article pinned. ## **How do I turn it on?** This new feature was automatically added to all active accounts. No effort needed on your end! The only requirement is to have a Knowledge Base setup in your ThriveDesk account. [Give it a try](https://www.thrivedesk.com/pricing/) and let us know what you think! Share this article ![Parvez Akther](https://www.thrivedesk.com/_astro/parvez.D6nO2bZR_R4Rks.webp) Written by [Parvez Akther](https://www.thrivedesk.com/author/parvez/) ThriveDesk Parvez is the co-founder and CEO of ThriveDesk, and cares about customer experience and support. Parvez is an open source enthusiast and a father of three.