--- title: "The modern AI Customer Service & Chatbot for Ecommerce | ThriveDesk" canonical: "https://www.thrivedesk.com/" author: ThriveDesk description: "ThriveDesk is AI customer service software for ecommerce: an agentic omnichannel helpdesk, intelligent chatbot, modern help center and powerful reporting, plus Neo, the AI agent that answers customers around the clock." categories: [page] --- # Conversational *agents* for delightful *customer* experience AI customer service software with human in the loop for ecommerce. Your AI agent answers customers around the clock; your team handles the rest in one agentic omnichannel helpdesk with an intelligent chatbot, a modern help center and powerful reporting. [Start free trial](https://app.thrivedesk.com/auth/register) [Book a demo](https://www.thrivedesk.com/demo/) 7-day free trial · No credit card required One inbox for every channel Email, chat and social messages in one list, sorted by priority. Store orders next to the reply See what the customer bought and where the order is. Earlier conversations See what this customer asked before. Private notes in the ticket Talk with your team inside the ticket. Customers never see it. Mention a teammate Type @ to bring a teammate into the ticket. Your queue stays open Go to the next ticket without going back to the inbox. An inbox for each team Keep Support, Sales and Billing apart. Live chat on your store Answer shoppers while they are still on the product page. Workflows handle routine work Assign, tag and reply to tickets automatically. Your AI agent Neo learns from your help center and answers in your tone. Watch it resolve a ticket Neo reads the ticket, checks the order and replies. Reports for the whole team Track open tickets, reply times and daily volume. Customer happiness See how customers rate every conversation. Powering support for growing teams 4.9 / 5.0 G2 reviews A note from our founder ## Tell me if this sounds about right. Letter no. 0001 From the founder’s desk Ads get more expensive every month, but your conversion barely moves. The shopper your ad paid for had one last question before checkout, and nobody was there to answer it. Meanwhile the inbox repeats itself: where is my order, refund please, cancel my subscription. You started a store to sell things people love, not to live in a support queue. Chatbots deflect and call it service. Helpdesks organize the pile, AI add-ons charge per message for half an answer, and you still lose the sale. So we rebuilt ThriveDesk around one idea: the AI should finish the job. It helps shoppers choose, tracks orders, processes refunds, and saves subscribers — always under your rules. Today over 2,000 businesses run their customer conversations on ThriveDesk, across millions of live chats and more than half a billion emails. We are bootstrapped and funded only by our customers, so we win when your store wins. If it does not pay for itself, it is not doing its job. Parvez Akther Founder & CEO - live in 15 minutes - free for 7 days - no card required [Try it on your store](https://app.thrivedesk.com/auth/register) AI powered ## The AI agent for customer support Automate conversations, assist agents with AI-powered suggestions, and deliver support in any language. 01 Learns from your sources Point Neo at your help center, PDFs and website. It keeps up as they change. 02 Responds to conversations Answers routine questions end to end, and hands off when a person should step in. 03 Remembers customer details Notes what customers share, so each reply picks up where the last one left off. 04 Suggests FAQs to fill gaps Spots questions your docs can’t answer and drafts new FAQs for you to approve. ### One agent. The whole customer journey. Email, live chat, and social all land on the same agent. It remembers the customer across every one of them and follows the same rules everywhere. 01 — Resolution ### Resolves tickets end-to-end. It pulls the order, checks your refund policy, and takes the action — refund, replacement, new address. It reads the photos people attach, then tags the thread and closes it. - Refunds - Returns - Orders - Shipping 02 — Retention ### Saves subscribers from churn. When someone clicks cancel, it offers what you told it to offer: a discount, a pause, a skipped delivery. Every save and every reason writes back to your subscription tool. - Cancels - Pauses - Frequency - Billing 03 — Revenue ### Converts before they bounce. It knows your catalog and your reviews. When a shopper stalls at checkout with one last question, it answers in your voice and points them at the product that actually fits. - Presale - Sizing - Matching - Recovery Neo ### Fewer tickets, not just faster replies Neo resolves routine questions end to end and hands the rest to your team, so the queue actually gets shorter. Skills ### [Handles order requests the way your team does](https://www.thrivedesk.com/ai/skills/) Write the steps in plain language. Your AI agent checks the order, asks for a photo of the damage and issues the refund. Guidance ### [Every reply sounds like your team](https://www.thrivedesk.com/ai/guidance/) Set the tone and answer length once, then add rules in plain words, like “never promise a delivery day.” Escalation ### [Decide when it hands off to your team](https://www.thrivedesk.com/ai/escalation/) Each handoff goes to the right teammate with a summary and the work already done. Omnichannel ## Keep every conversation in one place Website, email, social and messaging, all threaded into one queue. 01 Every Meta feature, not just messages WhatsApp templates, Instagram story replies and mentions, and Messenger replies, in the same inbox as your email. [See the WhatsApp channel](https://www.thrivedesk.com/channels/whatsapp/) 02 Email, threaded like a chat Connect Outlook, Gmail or any support address. Replies stay threaded, with the full history in view. [See the email channel](https://www.thrivedesk.com/channels/email/) 03 A chat widget that looks like yours Set the color, logo and copy so the widget feels like part of your product. [Customize the chat widget](https://www.thrivedesk.com/channels/chat-widget/) 04 An open API for everything else Send messages, create conversations and listen to webhooks to fit ThriveDesk into your stack. [Read the API docs](https://help.thrivedesk.com/en/webhooks) Copilot ### [Maximize human efficiency with Copilot for Inbox](https://www.thrivedesk.com/use-cases/reply-drafter/) Copilot drafts each reply from your help center and the order, in the tone you pick. Your team checks it and sends it. Private notes ### [Ticketing built for collaboration](https://www.thrivedesk.com/features/private-notes/) Leave a private note on the ticket and @mention a teammate. They get a notification, and the customer never sees the note. Automation ### [Automation simplifies the workload](https://www.thrivedesk.com/features/automation/) Set the rules one time. ThriveDesk assigns, tags and routes each new conversation, so your team does less work by hand. > At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. Mohammad Zannatun Nime Support Executive, Themesgrove Live assistant demo ## Try the assistant your shoppers will see Adjust the controls and the assistant beside it reacts instantly. This is the real widget — chat, orders, and docs included. Accent color Live chat E-commerce Knowledge base Contact form Position Theme ### Hi 👋 Ask us anything, or share your feedback #### Start a new conversation Our agents typically reply in a few minutes. #### Order Status Check on your recent order status - ThriveDesk Pricing - Mobile notifications - How do Live Chat email notifications work? - Managing ThriveDesk notifications #### Send us an email If you're in a hurry, send us a message and we will get back to you asap. Home Docs NEO 🟢 AI agent · Online Hi 👋 I'm NEO, your shopping assistant. What are you looking for today? I need a good pair of wireless headphones 🎧 Great pick! Here are a few favorites — tap Add to cart on any you like 👇 Recommended AeroBuds Pro SonicBoom Speaker PulseWatch 2 SnapCam 4K Order status Track your recent order Enter your email and order number to see the latest status. Order TD-48291 Track your delivery AeroBuds Pro Quantity: 1 Order status Processing Shipping In transit Shipping timeline 1. Ordered 2. Packed 3. Shipped 4. Out for delivery 5. Delivered Click to experience the live chat demo! Help center ## The best conversation is the one nobody had to start Help customers find answers fast with a flexible knowledge base. Customize it to match your brand and give them a 24/7 self-service experience. 01 Every category, in every language Organize articles into categories, then publish them in each language your customers speak. 02 Your domain, SSL included Point a custom domain at your portal. We issue and renew the certificate for you. 03 AI-powered search Customers ask in their own words and get a direct answer, with the articles it came from. 04 A help center for every audience Run a separate portal for each side of your product, each with its own domain and content. Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Reporting ## Reports your team will actually read Volume, first response times, satisfaction, and the hours your queue gets busy — without a spreadsheet export or an analyst to read it for you. ### Sales tracker ### Agent performance ### Conversation by channels ### Chat engagement ### Customer satisfaction ### Agent responsiveness ### Staffing forecast Busiest hours Tuesday, 9 am to noon. That's when the queue doubles. ### Staff the hours that get busy Every conversation drops into a day-and-hour block, so the busy stretch shows up on its own instead of turning into a guess about next week's roster. [See all reports](https://www.thrivedesk.com/features/analytics/) Built to scale ## *Battle-tested* for support at scale ThriveDesk's infrastructure handles hundreds of millions of tickets, messages, and events every month — and scales effortlessly as you grow. Tickets created 0 Messages created 0 Events tracked 0 Uptime 0 An animated dotted globe showing real-time support conversations traveling as beams of light between cities around the world.