---
title: "Have a lawful basis for processing | GDPR | ThriveDesk"
canonical: "https://www.thrivedesk.com/gdpr/checklist/lawful-basis/"
author: ThriveDesk
description: We only use personal data when we have a lawful reason to.
categories: [legal]
---

Lawful basis and transparency

# Have a lawful basis for processing

Done

We only use personal data when we have a lawful reason to.

-   **Your account**: we use it to run the service you signed up for.
-   **Your customers' conversations**: we handle them only to provide ThriveDesk to you, and only on your instructions.
-   **Our website**: essential cookies always run. Analytics and advertising cookies load only if you agree to them. See our [Cookie Policy](https://www.thrivedesk.com/legal/cookies/).

Questions? Email [help@thrivedesk.com](mailto:help@thrivedesk.com) with "Data protection" in the subject line, or go back to [where we stand on GDPR](https://www.thrivedesk.com/gdpr/).