---
title: "Rights around automated decisions | GDPR | ThriveDesk"
canonical: "https://www.thrivedesk.com/gdpr/checklist/automated-decisions/"
author: ThriveDesk
description: "ThriveDesk doesn't make decisions with legal effect about anyone, and customers can always reach a person."
categories: [legal]
---

Privacy rights

# Rights around automated decisions

Done

ThriveDesk doesn't make decisions with legal effect about anyone, and customers can always reach a person.

Neo answers questions and takes actions only within the limits you set, and a customer can always ask for a person. Use escalation rules to send decisions such as refunds or account changes above a limit to your team.

Questions? Email [help@thrivedesk.com](mailto:help@thrivedesk.com) with "Data protection" in the subject line, or go back to [where we stand on GDPR](https://www.thrivedesk.com/gdpr/).