---
title: "Use AI without giving away your data | GDPR | ThriveDesk"
canonical: "https://www.thrivedesk.com/gdpr/checklist/ai-and-your-data/"
author: ThriveDesk
description: "Neo answers from the sources you choose, and we don't train AI models on your conversations."
categories: [legal]
---

Customer conversations and AI

# Use AI without giving away your data

Done

Neo answers from the sources you choose, and we don't train AI models on your conversations.

-   Neo answers from what you add: your help center, website pages, files, snippets and past replies. Mark a source internal and Neo uses it for drafts to your team but never quotes it to customers.
-   We don't train or fine-tune AI models on your conversations. Neo looks up your sources when it answers.
-   The AI providers we use are on our [Subprocessors](https://www.thrivedesk.com/legal/subprocessors/) page.
-   Neo hands conversations to your team by the rules you set, and a customer can always ask for a person.

Questions? Email [help@thrivedesk.com](mailto:help@thrivedesk.com) with "Data protection" in the subject line, or go back to [where we stand on GDPR](https://www.thrivedesk.com/gdpr/).