{"id":33867,"date":"2023-12-21T07:23:54","date_gmt":"2023-12-21T04:23:54","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33867"},"modified":"2025-10-04T15:58:31","modified_gmt":"2025-10-04T12:58:31","slug":"fluent-support-vs-thrivedesk","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/fluent-support-vs-thrivedesk\/","title":{"rendered":"Fluent Support vs ThriveDesk - Lequel vaut votre investissement ?"},"content":{"rendered":"<p>Customer support is an aspect all businesses struggle with and for a platform like WordPress it is tenfold. For WordPress businesses that provide stellar support, it often starts with the tool they use because it\u2019s usually the tool that empowers the business. Fluent Support and ThriveDesk are two prominent WordPress plugins that offer solutions for these key business aspects.<\/p>\n\n\n\n<p>Choosing the right tool can be challenging, given the multitude of options available. To assist you in making an informed choice, we\u2019ve prepared a comprehensive comparison of Fluent Support and ThriveDesk. Both plugins have distinct features and functionalities.<\/p>\n\n\n\n<p>Cet article de blog propose une analyse approfondie des deux plugins, couvrant les fonctionnalit\u00e9s, les prix, la facilit\u00e9 d'utilisation, les options d'int\u00e9gration et bien plus encore. \u00c0 la fin, vous disposerez des informations n\u00e9cessaires pour choisir celui qui convient le mieux \u00e0 votre entreprise.<\/p>\n\n\n\n<p>Join us as we explore the strengths and weaknesses of Fluent Support and ThriveDesk, helping you make an educated decision to meet your business requirements.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table des mati\u00e8res<\/h2><nav><ul><li><a href=\"#fluent-support-vs-thrive-desk-at-a-glance\">Fluent Support vs ThriveDesk at a Glance<\/a><\/li><li><a href=\"#overview-of-thrive-desk\">Pr\u00e9sentation de ThriveDesk<\/a><\/li><li><a href=\"#overview-of-fluent-support\">Overview of Fluent Support<\/a><ul><li><a href=\"#ticket-management\">Gestion des billets<\/a><\/li><li><a href=\"#email-marketing-and-automation\">Marketing par courriel et automatisation<\/a><\/li><li><a href=\"#live-chat\">Chat en direct<\/a><\/li><li><a href=\"#reporting-and-analytics\">Rapports et analyses<\/a><\/li><li><a href=\"#pricing-and-plans\">Tarifs et plans<\/a><\/li><li><a href=\"#ease-of-use\">Facilit\u00e9 d'utilisation<\/a><\/li><li><a href=\"#integration-options\">Options d'int\u00e9gration<\/a><\/li><li><a href=\"#customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/a><\/li><li><a href=\"#user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/a><\/li><li><a href=\"#security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/a><\/li><\/ul><\/li><li><a href=\"#making-your-decision-fluent-support-vs-thrive-desk\">Making Your Decision: Fluent Support vs ThriveDesk<\/a><\/li><li><a href=\"#which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"fluent-support-vs-thrive-desk-at-a-glance\">Fluent Support vs ThriveDesk at a Glance<\/h2>\n\n\n\n<p>Commen\u00e7ons par voir comment ils se comparent les uns aux autres en un coup d'\u0153il<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Fonctionnalit\u00e9<\/th><th>Soutien \u00e0 la fluidit\u00e9<\/th><th>ThriveDesk<\/th><\/tr><\/thead><tbody><tr><td>Prix de d\u00e9part<\/td><td>$77\/an<\/td><td>$25\/mois<\/td><\/tr><tr><td>Caract\u00e9ristiques principales<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>SLAs<br>Macros<br>Chat en direct<\/td><td>Billets illimit\u00e9s<br>Int\u00e9grations eCommerce \u00e9tendues<br>Assistance par courrier \u00e9lectronique, chat et Discord<br>Portail WP<br>Chat en direct illimit\u00e9<br>Application mobile<\/td><\/tr><tr><td>Facilit\u00e9 d'utilisation<\/td><td>Excellent<\/td><td>Excellent<\/td><\/tr><tr><td>\u00c9valuation de WordPress<\/td><td>4.6\/5<\/td><td>4.7\/5<\/td><\/tr><tr><td>P\u00e9riode d'essai<\/td><td>Pas de p\u00e9riode d'essai<\/td><td>14 jours<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-thrive-desk\">Pr\u00e9sentation de ThriveDesk<\/h2>\n\n\n\n<div class=\"wp-block-tdblocks-youtube-video-modal\"><div class=\"youtube-video-modal\" data-video-id=\"ff0j6OYG4Ms\"><div class=\"youtube-video-thumbnail\" role=\"button\" tabindex=\"0\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/ff0j6OYG4Ms\/maxresdefault.jpg\" alt=\"YouTube video thumbnail\" loading=\"lazy\" title=\"\"><div class=\"youtube-play-button\"><div class=\"play-icon\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M8 5v14l11-7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"youtube-modal-overlay\" style=\"display:none\"><div class=\"youtube-modal-content\"><button class=\"youtube-modal-close\" aria-label=\"Close video modal\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"><\/path><\/svg><\/button><div class=\"youtube-video-container\"><iframe src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/ff0j6OYG4Ms?autoplay=1&amp;rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><div class=\"youtube-cta-section\"><div class=\"youtube-cta-text\"><h3 class=\"youtube-cta-title\">The AI support agent that talks to your customer 24\/7<\/h3><p class=\"youtube-cta-subtitle\">ThriveDesk IQ combines your company knowledge with customer context to deliver faster, smarter, and authentic support\u2014at every reply.<\/p><\/div><a href=\"https:\/\/app.thrivedesk.com\/auth\/register\" class=\"youtube-cta-button\" target=\"_blank\" rel=\"noopener\">D\u00e9marrer l'essai gratuit<svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M8.59 16.59L13.17 12 8.59 7.41 10 6l6 6-6 6-1.41-1.41z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<p>ThriveDesk emerges as the quintessential support solution for businesses seeking effective customer support. It caters to businesses of all sizes, offering a robust yet user-friendly live chat assistant with a special focus on eCommerce entrepreneurs.<\/p>\n\n\n\n<p>Geared towards small businesses, ThriveDesk presents a plethora of features, encompassing a <a href=\"https:\/\/www.thrivedesk.com\/fr\/shared-inbox\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk software<\/a>, ticket management, WP Portal, swift replies, effortless file sharing through the chat widget, emoji integration for effective communication, customer satisfaction surveys, eCommerce-oriented sales tracking reports, comprehensive knowledge base search capabilities, and robust monitoring tools and much more.<\/p>\n\n\n\n<p>ThriveDesk\u2019s lightweight, optimized design ensures seamless website functionality without any disruptions. The intuitive and decluttered agent interface guarantees prompt responses for maximum efficiency while maintaining your website\u2019s seamless operation.<\/p>\n\n\n\n<p>Furthermore, ThriveDesk offers a mobile app that empowers businesses to provide round-the-clock customer support from anywhere. They are heavily optimized to ensure that their customers can provide top-tier customer experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-fluent-support\">Overview of Fluent Support<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1617\" height=\"754\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png\" alt=\"Fluent Support Website\" class=\"wp-image-39104\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png 1617w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-768x358.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-1536x716.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-18x8.png 18w\" sizes=\"(max-width: 1617px) 100vw, 1617px\" \/><\/figure>\n<\/div>\n\n\n<p>Fluent Support operates as your personal customer service aide seamlessly integrated into your WordPress environment. Its purpose is to enhance and optimize the way you manage customer inquiries, offering a comprehensive solution suitable for businesses of various sizes.<\/p>\n\n\n\n<p>A standout characteristic of Fluent Support is its <a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress-ticket-system\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress-ticket-system\/\" rel=\"noreferrer noopener\">syst\u00e8me de billetterie<\/a>, streamlining the creation, allocation, and monitoring of support tickets. Bid farewell to the confusion of scattered emails and messages \u2013 Fluent Support consolidates everything efficiently.<\/p>\n\n\n\n<p>Moreover, Fluent Support provides customizable forms that allow you to gather specific customer information when they seek assistance, reducing unnecessary back-and-forth communication and expediting the support process for improved efficiency. Additionally, Fluent Support incorporates a knowledge base feature for creating and sharing informative articles that address common customer queries. You also have access to reporting and analytics tools, enabling you to assess your support team\u2019s performance and measure customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ticket-management\">Gestion des billets<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg\" alt=\"Pr\u00e9sentation de WP Portal et de l&#039;API\" class=\"wp-image-28231\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API-768x460.jpg 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk\u2019s ticket management capabilities are designed to streamline and organize your customer support operations. With multiple shared inboxes, you can efficiently handle customer inquiries across various channels. The platform supports email ticketing, allowing for a seamless flow of communication. ThriveDesk\u2019s assistive <a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-support-experience-ai\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-support-experience-ai\/\" rel=\"noreferrer noopener\">AI enhances response<\/a> times and aids in prioritizing conversations.&nbsp;<\/p>\n\n\n\n<p>You can easily manage conversation activities, set statuses, and access conversation history for reference. Teammate assignments and inbox access control ensure efficient distribution of tasks among your support team. Additionally, custom auto-replies, HTML signatures, and auto-bcc features offer flexibility and personalization in your customer interactions.&nbsp;<\/p>\n\n\n\n<p>Avec la prise en charge des pi\u00e8ces jointes et la possibilit\u00e9 de fusionner les conversations, vous pouvez maintenir des dossiers d'assistance client complets et organis\u00e9s. Que vous ayez deux bo\u00eetes de r\u00e9ception partag\u00e9es ou un nombre illimit\u00e9, ThriveDesk fournit les outils n\u00e9cessaires pour fournir une assistance client de premier ordre.<\/p>\n\n\n\n<p>One unique component of ThriveDesks ticket management is <a href=\"https:\/\/www.thrivedesk.com\/fr\/introducing-wpportal\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Portail WP<\/strong><\/a>qui vous permet d'ajouter un centre d'assistance au sein m\u00eame de votre site web WordPress. Vous pouvez consulter l'historique de vos conversations d'assistance ou m\u00eame cr\u00e9er un nouveau ticket directement \u00e0 partir du portail. Cela leur permet d'offrir \u00e0 leurs clients une assistance rapide comme l'\u00e9clair.&nbsp;<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support takes the complexity out of ticket management through its user-centric design, putting businesses in the driver\u2019s seat when it comes to <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-handle-customer-complaints-and-issues\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-handle-customer-complaints-and-issues\/\" rel=\"noreferrer noopener\">traiter les demandes de renseignements des clients<\/a>. This easy-to-use platform simplifies the process of creating, categorizing, and tailoring tickets, transforming customer support into a seamless and efficient operation.<\/p>\n\n\n\n<p>For heightened efficiency, Fluent Support offers advanced filters and a robust search function, allowing for quick and effective ticket sorting. This streamlines response times and ensures your support agents can effortlessly manage their tasks. Additionally, the system provides a snapshot of your support desk\u2019s status, offering clear visibility into ongoing and resolved inquiries.<\/p>\n\n\n\n<p>Fluent Support doesn\u2019t stop there; it introduces customizable <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/tags\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/tags\/\" rel=\"noreferrer noopener\">ticket tags<\/a>, giving you the freedom to label tickets according to your specific organizational preferences. This adaptable approach to ticket management allows you to align support operations with your unique style, enhancing control and simplifying the overall support process.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. <strong>Portail WP<\/strong> feature of their ticket management is a game changer.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-marketing-and-automation\">Marketing par courriel et automatisation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk, much like Fluent Support, focuses primarily on stellar support ticket management, with no built-in email marketing. However, ThriveDesk offers native workflow automation and robust CRM integration through plugins such as <a href=\"https:\/\/help.thrivedesk.com\/en\/autonami-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/autonami-integration\" rel=\"noreferrer noopener\">Funnelkit<\/a> and the aforementioned Fluent CRM, which provides comprehensive email marketing and marketing automation capabilities.&nbsp;<\/p>\n\n\n\n<p>Avec l'int\u00e9gration de Fluent CRM, vous gagnez la possibilit\u00e9 de cr\u00e9er et d'ex\u00e9cuter des campagnes d'emails cibl\u00e9es, de contr\u00f4ler leur performance, et d'\u00e9tablir des s\u00e9quences d'emails automatis\u00e9es. Cette option d'int\u00e9gration fait de ThriveDesk un choix attrayant pour ceux qui recherchent un m\u00e9lange de gestion de tickets de support et de capacit\u00e9s marketing robustes.<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support offers a dedicated tool for email automation known as Fluent CRM. While it doesn\u2019t come bundled with their support software, <a href=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" rel=\"noreferrer noopener\">Fluent CRM<\/a> delivers robust email marketing and marketing automation features.&nbsp;<\/p>\n\n\n\n<p>You can create and send targeted email campaigns, monitor their performance, and establish automated email sequences. This integration, provided by Fluent Support, makes it an appealing choice for merging support ticket management with marketing capabilities.<\/p>\n\n\n\n<p>It also provides some native workflow automation as well.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: Fluent Support.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"live-chat\">Chat en direct<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg\" alt=\"chat en direct\" class=\"wp-image-33356\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg 1600w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-1536x864.jpg 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-18x10.jpg 18w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk on the other hand offers a <a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">solution robuste de chat en direct<\/a> qui am\u00e9liore vos capacit\u00e9s d'assistance \u00e0 la client\u00e8le. Avec des fonctionnalit\u00e9s telles que l'identification des prospects, les informations sur les utilisateurs et les visiteurs, le suivi des visiteurs en direct et les r\u00e9ponses instantan\u00e9es, il fournit des informations en temps r\u00e9el et des r\u00e9ponses rapides aux demandes des clients. Le widget de chat personnalisable de ThriveDesk pour le web et le mobile vous permet de maintenir une image de marque coh\u00e9rente.&nbsp;<\/p>\n\n\n\n<p>You can also seamlessly transition chats into tickets, ensuring no customer query goes unaddressed. Moreover, the integration with app and knowledge base services, along with <a href=\"https:\/\/www.thrivedesk.com\/fr\/multilingual-support\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/multilingual-support\/\" rel=\"noreferrer noopener\">multilingual support<\/a>, empowers your team to deliver efficient and personalized assistance to customers, making it a valuable asset for your business.<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support, as a customer support software, lacks a live chat feature, which is a significant drawback for businesses seeking real-time engagement with their customers. Live chat has become an essential tool for <a href=\"https:\/\/www.thrivedesk.com\/fr\/benefits-of-live-chat-software\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/benefits-of-live-chat-software\/\" rel=\"noreferrer noopener\">instant customer support<\/a> and issue resolution.&nbsp;<\/p>\n\n\n\n<p>Its absence in Fluent Support\u2019s offerings can result in missed opportunities for prompt and efficient communication with customers. This limitation may lead to customers\u2019 frustration due to delayed responses, impacting their satisfaction and overall customer experience. To maintain a competitive edge in the customer support software market, integrating a live chat feature for immediate support is essential.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Thrivedesk. They provide a live chat and Fluent doesn\u2019t. Live chat is an essential feature for WordPress.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-wp-embed is-provider-thrivedesk wp-block-embed-thrivedesk\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"OM7u40qnox\"><a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat-support\/\">Guide complet de l'assistance par chat en direct<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; visibility: hidden;\" title=\"&quot;Un guide complet pour l&#039;assistance par chat en direct&quot; - ThriveDesk\" src=\"https:\/\/www.thrivedesk.com\/live-chat-support\/embed\/#?secret=8jtFOw0yK4#?secret=OM7u40qnox\" data-secret=\"OM7u40qnox\" width=\"500\" height=\"282\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reporting-and-analytics\">Rapports et analyses<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"903\" height=\"749\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png\" alt=\"Rapports\" class=\"wp-image-19242\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png 903w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1-768x637.png 768w\" sizes=\"(max-width: 903px) 100vw, 903px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk offre le strict minimum en termes de <a href=\"https:\/\/www.thrivedesk.com\/fr\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">reporting and analytics stats<\/a> to help you determine the performance of your support. You have access to data such as the number of tickets assigned to particular agents, their average resolution times and the customer ratings they received. They keep it strictly functional.&nbsp;<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support excels in this realm by offering extensive reporting and analytics capabilities that provide in-depth insights into your team\u2019s performance and overall business operations. It goes beyond basic statistics, delivering comprehensive data that enhances your understanding of your team\u2019s dynamics. These reports include personal insights, agent performance metrics, individual agent summaries, hourly activity analysis, product-specific statistics, and comprehensive business performance reports.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both are pretty limited in comprehensive reporting and analytics features.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pricing-and-plans\">Tarifs et plans<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>D\u00e9marrage<\/td><td>$25\/mois (4 si\u00e8ges)<\/td><\/tr><tr><td>Plus<\/td><td>$85\/mois (10 si\u00e8ges)<\/td><\/tr><tr><td>Entreprise<\/td><td>$25\/place par mois (Minimum 10 places)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Licence pour site unique<\/td><td>$77\/an&nbsp;<\/td><\/tr><tr><td>Licence de l'agence<\/td><td>$149\/an&nbsp;<\/td><\/tr><tr><td>Licence pour 50 sites<\/td><td>$239\/an&nbsp;<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p>Both Fluent Support and ThriveDesk offer a variety of pricing plans to choose from. However, with ThriveDesk you get more bang for your buck. Even their most basic plans come equipped with 2 mailboxes included, 1 knowledge base, live chat assistants, internal notes with <a href=\"https:\/\/www.thrivedesk.com\/fr\/mention-your-teammate\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/mention-your-teammate\/\" target=\"_blank\" rel=\"noreferrer noopener\">@mentions<\/a>Les r\u00e8gles de base de l'automatisation et bien d'autres choses encore.<\/p>\n\n\n\n<p>Overall, ThriveDesk just offers better value for the money than Fluent Support. It offers more features and flexibility, and it is more affordable for mid to small sized businesses.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Better value for money.&nbsp;<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ease-of-use\">Facilit\u00e9 d'utilisation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk is a <a href=\"https:\/\/www.thrivedesk.com\/fr\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" rel=\"noreferrer noopener\">helpdesk solution<\/a> that shares a commitment to user-friendliness. Its intuitive interface caters to users of all skill levels, providing a seamless experience in managing support tickets. Beyond ticket management, ThriveDesk simplifies the onboarding process cutting down required learning time for new reps. They have a clean and clutter free dashboard allowing a clear visualization of open tickets, metrics and agent activity.&nbsp;<\/p>\n\n\n\n<p>As part of its user support, ThriveDesk offers comprehensive documentation and <a href=\"https:\/\/www.thrivedesk.com\/fr\/category\/resources\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/resources\/\" rel=\"noreferrer noopener\">resources<\/a> which are instantly searchable and shareable from their knowledge base design, making it a quick and accessible option for those new to supporting plugins. There are also features such as ticket routing and macros which make it an overall human friendly software.<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support is\u00a0 designed with user-friendliness in mind. It offers an intuitive interface that makes handling support tickets, email marketing, and marketing automation accessible to users of all skill levels. Setting up email campaigns and automated sequences is streamlined to enhance user productivity.<\/p>\n\n\n\n<p>The Fluent Support team also offers robust documentation and support resources. If you\u2019re new to CRM and support plugins, these resources can help you get started quickly and make the most of the tool.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Better and more user friendly design.&nbsp;<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integration-options\">Options d'int\u00e9gration<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk is a very capable support ticket management tool but It also includes features for email marketing and marketing automation, which means it <a href=\"https:\/\/www.thrivedesk.com\/fr\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">integrates<\/a> with email marketing platforms and third-party services to provide a seamless experience.&nbsp;<\/p>\n\n\n\n<p>Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WordPress : <\/strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress\/\" rel=\"noreferrer noopener\">Connect WordPress<\/a> data to ThriveDesk and enable the use of WPPortal on your WordPress site.<\/li>\n\n\n\n<li><strong>Wix :<\/strong> Fournir aux clients de Wix une assistance par chat en direct, par courrier \u00e9lectronique et par la base de connaissances.<\/li>\n\n\n\n<li><strong>Google Tag Manager :<\/strong> Ajoutez l'Assistant ThriveDesk \u00e0 votre site web en utilisant Google Tag Manager.<\/li>\n\n\n\n<li><strong>Joomla ! <\/strong>Mettre en place un chat en direct sur un site web Joomla.<\/li>\n\n\n\n<li><strong>Int\u00e9gration approfondie du commerce \u00e9lectronique : <\/strong>Int\u00e9grer ThriveDesk<strong> <\/strong>avec<strong> WooCommerce, <a href=\"https:\/\/www.thrivedesk.com\/fr\/surecart-integration\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/surecart-integration\/\" rel=\"noreferrer noopener\">SureCart<\/a>, Easy Digital Downloads, <\/strong>et<strong> Freemius.<\/strong><\/li>\n\n\n\n<li><strong>Slack : <\/strong>Connectez ThriveDesk avec Slack pour une communication et une collaboration rationalis\u00e9es.<\/li>\n\n\n\n<li><strong>CRM : <\/strong>Acc\u00e9dez \u00e0 de nombreux services et solutions tels que FunnelKit et Fluent CRM.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support is designed to be more than just a support ticket management tool. It includes features for email marketing and marketing automation, which means it integrates with email marketing platforms and third-party services to provide a seamless experience.&nbsp;<\/p>\n\n\n\n<p>Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">WooCommerce<\/a> &amp; EDD:<\/strong> Let customers open support tickets against orders and select store products for queries. View customer orders and purchase history from a ticket view.<\/li>\n\n\n\n<li><strong>Membership Plugins:<\/strong> Integration with Restrict Content Pro, Paid Membership Pro, and Wishlist Member. View member\u2019s membership information from a ticket view.<\/li>\n\n\n\n<li><strong>Learning Management Systems (LMS):<\/strong> Integration with LearnDash, LifterLMS, and TutorLMS. View student details when supporting.<\/li>\n\n\n\n<li><strong>BuddyPress \/ BuddyBoss:<\/strong> Get a detailed overview of community members from the ticket overview.<\/li>\n\n\n\n<li><strong>Smart Automation:<\/strong> Leverage the power of workflows and <a href=\"https:\/\/www.thrivedesk.com\/fr\/saved-reply\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/saved-reply\/\" rel=\"noreferrer noopener\">saved replies for automated responses<\/a>, internal notes, priority setting, and agent assignment on customer queries. Implement manual workflows for task automation on selected filtered tickets, making it easier to automate multiple tickets with a single click.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both plugins offer valuable integration options, but the extent and type of integration will depend on your specific business needs. Consider the tools and services you currently use or plan to implement, and evaluate which plugin\u2019s integration options align better with your workflow and goals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1391\" height=\"704\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png\" alt=\"apprendre\" class=\"wp-image-33543\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png 1391w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-768x389.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-18x9.png 18w\" sizes=\"(max-width: 1391px) 100vw, 1391px\" \/><\/figure>\n\n\n\n<p>Faites l'exp\u00e9rience d'un support client de premier ordre avec ThriveDesk. Leur \u00e9quipe est d\u00e9vou\u00e9e \u00e0 votre succ\u00e8s, s'assurant que vos requ\u00eates sont trait\u00e9es rapidement. Que vous choisissiez de nous contacter via le chat, l'email ou le canal Discord, vous pouvez vous attendre \u00e0 des r\u00e9ponses rapides en quelques minutes, et non en quelques heures. Leurs repr\u00e9sentants du support ne sont pas seulement rapides \u00e0 aider mais aussi tr\u00e8s comp\u00e9tents.&nbsp;<\/p>\n\n\n\n<p>Leur <a href=\"https:\/\/www.thrivedesk.com\/fr\/learn\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/learn\/\" rel=\"noreferrer noopener\">page d'apprentissage<\/a> is a masterstroke as well. It contains well-made and thorough video documentation that takes you through various \u201cHow to\u201d style videos that make using their software and understanding their features a cinch. It can be extremely helpful for users during the onboarding process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Ils comprennent vos questions et fournissent des conseils clairs et concis, rendant vos interactions avec ThriveDesk rafra\u00eechissantes et efficaces. Ils donnent la priorit\u00e9 au succ\u00e8s des clients, et leur support client exceptionnel est l\u00e0 pour s'assurer que vous tirez le meilleur parti de votre exp\u00e9rience avec ThriveDesk.<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support is dedicated to providing reliable customer support as well. They offer multiple support channels, including email and a support forum and customer portal where users can seek help and advice. The Fluent Support team is responsive and strives to assist users in resolving their questions or concerns.<\/p>\n\n\n\n<p>In terms of documentation, Fluent Support offers a <a href=\"https:\/\/www.thrivedesk.com\/fr\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">comprehensive knowledge base<\/a> that covers various aspects of using the plugin. This resource can be particularly useful for users who prefer to access information independently and troubleshoot any potential issues.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both plugins offer robust customer support options and comprehensive documentation. Your choice between Fluent Support and ThriveDesk will depend on your preference for support channels and the level of independence you require when using the plugin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" rel=\"noreferrer noopener\">ThriveDesk<\/a> has mostly positive reviews. Users particularly appreciate its robust ticket management, sleek and user-friendly UI, live chat and the availability of a mobile app which allows them to provide support on the go.&nbsp;<\/p>\n\n\n\n<p>It holds a modest 4.8\/5 G2 rating with user reviews such as<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"689\" height=\"706\" data-id=\"33565\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png\" alt=\"Revue de ThriveDesk\" class=\"wp-image-33565\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png 689w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review-12x12.png 12w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"687\" height=\"405\" data-id=\"33566\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png\" alt=\"ThriveDesk - Avis d&#039;utilisateurs\" class=\"wp-image-33566\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png 687w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review-18x12.png 18w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/figure>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9&nbsp;<\/strong><\/p>\n\n\n\n<p>Fluent Support has received positive feedback for its versatility. Users appreciate its robust ticket management features, email marketing capabilities, and marketing automation, which provide a holistic solution for managing customer interactions.<\/p>\n\n\n\n<p>Many users find Fluent Support to be a one-stop solution for customer support and marketing, which streamlines their workflow and simplifies communication with customers. It holds a modest 4.6\/5 WordPress rating with user reviews such as<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"708\" height=\"521\" data-id=\"33550\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1.png\" alt=\"Fluent Support User Review\" class=\"wp-image-33550\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1.png 708w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1-16x12.png 16w\" sizes=\"(max-width: 708px) 100vw, 708px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"680\" height=\"605\" data-id=\"33549\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2.png\" alt=\"Fluent Support Review\" class=\"wp-image-33549\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2.png 680w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2-13x12.png 13w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>However, some users have mentioned that their customer support can be unresponsive for long periods, which creates problems for customers.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"697\" height=\"596\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1.png\" alt=\"Fluent Support Bad Review\" class=\"wp-image-33551\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1.png 697w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1-14x12.png 14w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/><\/figure>\n<\/div>\n\n\n<p>Il est essentiel de lire les commentaires et les \u00e9valuations des utilisateurs pour comprendre comment chaque plugin fonctionne dans des sc\u00e9narios r\u00e9els. Ces informations peuvent vous aider \u00e0 peser le pour et le contre et \u00e0 d\u00e9terminer quel plugin correspond le mieux aux besoins sp\u00e9cifiques de votre entreprise.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. On average, ThriveDesk\u2019s customer service agents reply faster than Fluent Support. Quick and efficient customer support is hard to compete with when it comes to preference.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk prend la s\u00e9curit\u00e9 des donn\u00e9es tr\u00e8s au s\u00e9rieux. Avec un ensemble de mesures robustes en place, ils s'assurent que les informations des clients restent prot\u00e9g\u00e9es et que leurs interactions avec la plateforme sont s\u00e9curis\u00e9es. L'authentification \u00e0 deux facteurs est utilis\u00e9e pour l'acc\u00e8s \u00e0 ThriveDesk, et leur protocole Secure Shell est prot\u00e9g\u00e9 par un mot de passe. L'infrastructure est continuellement renforc\u00e9e pour r\u00e9sister aux menaces potentielles, et tous les serveurs re\u00e7oivent des mises \u00e0 jour de s\u00e9curit\u00e9 r\u00e9guli\u00e8res.&nbsp;<\/p>\n\n\n\n<p>They host their servers in EU regions, maintain Denial-of-service protections, and implement a comprehensive monitoring system to identify issues proactively. Their encryption practices follow state-of-the-art techniques, including strong TLS keys and Forward-Secrecy, guaranteeing the confidentiality and integrity of customer data. <a href=\"https:\/\/www.thrivedesk.com\/fr\/our\/gdpr\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/gdpr\/\" rel=\"noreferrer noopener\">ThriveDesk complies with GDPR<\/a> regulations to safeguard customer privacy.&nbsp;<\/p>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p>Fluent Support prioritizes data privacy and security. They collect personal information, including order details, and automatically gather device information as users interact with the site. To safeguard personal information, Fluent Support employs encryption and digital signatures for sensitive data exchanges.&nbsp;<\/p>\n\n\n\n<p>They are transparent about data collection and usage, ensuring users understand how their information is processed and their rights to access, correct, or delete their data. Additionally, Fluent Support is actively working to implement General Data Protection Regulation (GDPR) principles, demonstrating their commitment to staying compliant with evolving privacy regulations.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. Leur mention explicite de la mise en \u0153uvre des principes du GDPR et l'accent mis sur la transparence peuvent fournir un niveau d'assurance l\u00e9g\u00e8rement plus \u00e9lev\u00e9 pour les utilisateurs pr\u00e9occup\u00e9s par la protection de la vie priv\u00e9e et la conformit\u00e9 avec les r\u00e9glementations en mati\u00e8re de protection de la vie priv\u00e9e en constante \u00e9volution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"making-your-decision-fluent-support-vs-thrive-desk\">Making Your Decision: Fluent Support vs ThriveDesk<\/h2>\n\n\n\n<p>You\u2019ve conducted a thorough comparison of ThriveDesk and Fluent Support, exploring their features, pricing, user-friendliness, integration capabilities, customer support, and user experiences. Now, it\u2019s time to decide which solution best suits your business\u2019s unique requirements.<\/p>\n\n\n\n<p><strong>Prioritize Your Needs:<\/strong> Start by defining your business priorities. Are you primarily focused on efficient support ticket management, or do you seek a more comprehensive tool that includes marketing <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">l'automatisation<\/a> and email marketing? Clarify your specific needs.<\/p>\n\n\n\n<p><strong>Budget Considerations:<\/strong> Carefully assess your budget and select the solution that fits your financial constraints. Both plugins offer free versions and paid plans, so choose the one that delivers the most value for your investment.<\/p>\n\n\n\n<p><strong>Team Skills and Workflow: <\/strong>Consider the proficiency of your team and your current workflow. If you have a support-centric team and require a straightforward, user-friendly solution, Fluent Support may be your ideal choice. For businesses seeking a broader platform that combines support with marketing and customer management, ThriveDesk could be the right fit.<\/p>\n\n\n\n<p><strong>Integration Alignment: <\/strong>Take into account your existing and planned toolset. Ensure that the chosen plugin seamlessly integrates with your ecosystem to streamline your business operations.<\/p>\n\n\n\n<p><strong>Support and Resources:<\/strong> Assess your preference for support options and the importance of <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">documentation<\/a>. Select a plugin that aligns with your preferred support channels and your reliance on self-help materials.<\/p>\n\n\n\n<p><strong>Real-World Insights:<\/strong> Lastly, factor in the experiences of other users. Reading reviews and feedback from fellow businesses can provide valuable insights into the practical performance of each plugin.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/h2>\n\n\n\n<p><strong>Soutien \u00e0 la fluidit\u00e9<\/strong> offers very support specific features, encompassing support ticket management, email marketing, live chat and marketing automation. While its feature set is versatile and suitable for businesses looking for a one-stop solution for support and marketing, it also places a high value on data privacy and security. Fluent Support is actively working to implement GDPR principles, showcasing its commitment to compliance with evolving privacy regulations.<\/p>\n\n\n\n<p>D'autre part, <strong>ThriveDesk<\/strong> offre un large \u00e9ventail de fonctionnalit\u00e9s, notamment la gestion des tickets d'assistance, l'automatisation du flux de travail et le chat en direct. Bien qu'il soit parfaitement adapt\u00e9 \u00e0 la plupart des petites et moyennes entreprises, il peut \u00e9galement prendre en charge des entreprises plus importantes. Il accorde \u00e9galement une grande importance \u00e0 la confidentialit\u00e9 et \u00e0 la s\u00e9curit\u00e9 des donn\u00e9es.<\/p>\n\n\n\n<p>En fin de compte, la d\u00e9cision de choisir entre ces deux logiciels sera centr\u00e9e sur les besoins de l'entreprise, mais si ces besoins se traduisent par de solides fonctions de billetterie, une interface utilisateur bien con\u00e7ue, un service client de premier ordre et des prix abordables, alors... <strong>ThriveDesk <\/strong>devrait \u00eatre votre r\u00e9f\u00e9rence.&nbsp;<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Customer support is an aspect all businesses struggle with and for a platform like WordPress it is tenfold. For WordPress businesses that provide stellar support, it often starts with the tool they use because it\u2019s usually the tool that empowers the business. Fluent Support and ThriveDesk are two prominent WordPress plugins that offer solutions for [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33872,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-33867","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33867","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=33867"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33867\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/33872"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=33867"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=33867"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=33867"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}