{"id":33822,"date":"2023-12-19T13:02:36","date_gmt":"2023-12-19T10:02:36","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33822"},"modified":"2025-10-26T13:33:56","modified_gmt":"2025-10-26T10:33:56","slug":"awesome-support-vs-support-candy","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/awesome-support-vs-support-candy\/","title":{"rendered":"Support g\u00e9nial vs Support Candy : Une comparaison t\u00eate \u00e0 t\u00eate !"},"content":{"rendered":"<p><a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-service-experience\/\">Un support client efficace est une n\u00e9cessit\u00e9 universelle<\/a> Le d\u00e9fi pour les entreprises. Le choix des outils de support joue un r\u00f4le essentiel dans la d\u00e9termination de la qualit\u00e9 des services de support. Dans ce contexte, Awesome Support et Support Candy, deux plugins WordPress de premier plan, se distinguent par des solutions robustes adapt\u00e9es aux besoins critiques des entreprises.<\/p>\n\n\n\n<p>Choosing the right tool can be challenging, given the multitude of options available. To assist you in making an informed choice, we\u2019ve prepared a comprehensive comparison of Awesome Support and Support Candy. Both plugins have distinct features and functionalities.<\/p>\n\n\n\n<p>Cet article de blog propose une analyse approfondie des deux plugins, couvrant les fonctionnalit\u00e9s, les prix, la facilit\u00e9 d'utilisation, les options d'int\u00e9gration et bien plus encore. \u00c0 la fin, vous disposerez des informations n\u00e9cessaires pour choisir celui qui convient le mieux \u00e0 votre entreprise.<\/p>\n\n\n\n<p>Join us as we explore the strengths and weaknesses of Awesome Support and Support Candy, helping you make an educated decision to meet your business requirements.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table des mati\u00e8res<\/h2><nav><ul><li><a href=\"#awesome-support-vs-support-candy-at-a-glance\">Awesome Support vs Support Candy at a Glance<\/a><\/li><li><a href=\"#overview-of-awesome-support\">Overview of Awesome Support<\/a><\/li><li><a href=\"#overview-of-support-candy\">Vue d'ensemble de Support Candy<\/a><ul><li><a href=\"#ticket-management\">Gestion des billets<\/a><\/li><li><a href=\"#email-marketing-and-automation\">Marketing par courriel et automatisation<\/a><\/li><li><a href=\"#live-chat\">Chat en direct<\/a><\/li><li><a href=\"#reporting-and-analytics\">Rapports et analyses<\/a><\/li><li><a href=\"#pricing-and-plans\">Tarifs et plans<\/a><\/li><li><a href=\"#ease-of-use\">Facilit\u00e9 d'utilisation<\/a><\/li><li><a href=\"#integration-options\">Options d'int\u00e9gration<\/a><\/li><li><a href=\"#customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/a><\/li><li><a href=\"#user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/a><\/li><li><a href=\"#security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/a><\/li><\/ul><\/li><li><a href=\"#thrive-desk-a-worthy-alternative\">ThriveDesk: A Worthy Alternative<\/a><\/li><li><a href=\"#why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/a><\/li><li><a href=\"#which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"awesome-support-vs-support-candy-at-a-glance\">Awesome Support vs Support Candy at a Glance<\/h2>\n\n\n\n<p>Commen\u00e7ons par voir comment ils se comparent les uns aux autres en un coup d'\u0153il<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Fonctionnalit\u00e9<\/th><th>Un soutien formidable<\/th><th>Support Candy<\/th><\/tr><\/thead><tbody><tr><td>Prix de d\u00e9part<\/td><td>$149\/Year<\/td><td>$79\/an<\/td><\/tr><tr><td>Caract\u00e9ristiques principales<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>SLAs<br>Macros<br>AI powered Smart Chat<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>Acheminement des billets<br>R\u00e9ponses standardis\u00e9es<br>Notifications par courrier \u00e9lectronique<\/td><\/tr><tr><td>Facilit\u00e9 d'utilisation<\/td><td>Bon<\/td><td>Bon<\/td><\/tr><tr><td>\u00c9valuation de WordPress<\/td><td>3.5\/5<\/td><td>4.9\/5<\/td><\/tr><tr><td>P\u00e9riode d'essai<\/td><td>Pas de p\u00e9riode d'essai<\/td><td>Pas de p\u00e9riode d'essai<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-awesome-support\">Overview of Awesome Support<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png\" alt=\"Un soutien formidable\" class=\"wp-image-33292\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p>Awesome Support is a feature-rich and highly versatile <a href=\"https:\/\/www.thrivedesk.com\/fr\/best-helpdesk-plugin-for-wordpress\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\">Plugin WordPress pour le service d'assistance<\/a>. Tailored to meet the diverse needs of businesses, it serves as a comprehensive platform for managing customer support inquiries efficiently. Whether you\u2019re a small business or a larger enterprise, Awesome Support offers a robust set of tools to streamline your customer service operations.<\/p>\n\n\n\n<p>One of its standout features is its top-tier ticket management system, which simplifies the process of creating, assigning, and tracking support tickets. With Awesome Support, you can say goodbye to the chaos of scattered emails and messages, as it centralizes all your customer inquiries, keeping everything neatly organized in one place.<\/p>\n\n\n\n<p>Awesome Support offers custom forms that enable you to collect specific information from customers when they reach out for assistance. This feature minimizes back-and-forth communication and accelerates the support process, making it more efficient. For those who want to provide a self-help option for their customers, Awesome Support also offers knowledge base functionality, allowing you to create and share informative articles to address common customer questions.<\/p>\n\n\n\n<p>It also comes equipped with robust reporting and analytics tools that empower you to monitor your support team\u2019s performance, <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">assess customer satisfaction<\/a>, and make data-driven decisions for enhancing your customer service quality. With Awesome Support, you can take your customer support to the next level, making it an indispensable tool for businesses aiming to provide top-notch support experiences.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-support-candy\">Vue d'ensemble de Support Candy<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png\" alt=\"Support Candy\" class=\"wp-image-33298\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p>Support Candy est votre partenaire fiable pour un support client rationalis\u00e9 directement sur votre site WordPress. Il agit comme votre assistant personnel, g\u00e9rant efficacement les demandes de renseignements et d&#039;assistance des clients, garantissant que tout est parfaitement organis\u00e9 dans un hub central. Avec <a href=\"https:\/\/www.thrivedesk.com\/fr\/support-candy-vs-thrivedesk\/\">Support Candy<\/a>, vous pouvez facilement cr\u00e9er, attribuer et surveiller des tickets d&#039;assistance, les transformant ainsi en votre liste de t\u00e2ches ultime pour le service client.<\/p>\n\n\n\n<p>A notable feature of Support Candy is its email notification system, which keeps both your support team and customers well-informed. Timely email notifications provide real-time updates on support ticket statuses, eliminating uncertainty and keeping everyone in the loop.<\/p>\n\n\n\n<p>Support Candy also offers the convenience of custom forms, facilitating the collection of specific customer information during support interactions. This eliminates the need for extensive back-and-forth communication, enhancing the efficiency of your support process. If you\u2019ve considered implementing a <a href=\"https:\/\/www.thrivedesk.com\/fr\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">base de connaissances<\/a> for your customers, Support Candy has you covered there as well. You can create and share articles to address common questions, saving time for both your team and customers. Additionally, it provides robust reporting and analytics tools to help you assess your support team\u2019s performance and measure customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ticket-management\">Gestion des billets<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support empowers you with robust ticket management to streamline your customer support operations effectively. With a master ticket list, you gain a centralized hub to efficiently track and manage support inquiries. Each ticket offers comprehensive storage for extensive information, including hundreds of replies, ensuring nothing slips through the cracks. In the ticket list, you can sort, filter, and customize columns to tailor your workflow to your precise needs.<\/p>\n\n\n\n<p>Awesome Support enhances your ticket management experience by offering email functions as well. Users can seamlessly open tickets through email, and both users and agents can engage in correspondence using this channel. The system provides flexibility by collecting emails through POP3 or IMAP connections.&nbsp;<\/p>\n\n\n\n<p>Customizable email notifications for all ticket events ensure everyone stays informed. You have the option to allow or deny accounts from reopening closed tickets via email. Rules and custom commands streamline email handling, while preventing duplicate emails and locking tickets when necessary. You can also define old tickets, search by ID or title, and <a href=\"https:\/\/www.thrivedesk.com\/fr\/conversation-priority\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/conversation-priority\/\" rel=\"noreferrer noopener\">set priority<\/a>, custom colors and tags.<\/p>\n\n\n\n<p>There are issues however. Some key ticket management features discussed above come only with the premium packages. Additional key features such as bulk actions, merging, favorite lists, custom filters, and more as well. Awesome support isn\u2019t really recommended for businesses just starting out.&nbsp;<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>When it comes to the domain of ticket management, Support Candy takes the spotlight as a dedicated specialist. Its strength lies in delivering a comprehensive and efficient ticket management system that addresses all fundamental aspects. Support Candy empowers you to easily generate new tickets, allocate them to the appropriate team members, and seamlessly track their progress.&nbsp;<\/p>\n\n\n\n<p>Furthermore, it boasts a valuable email notification system, ensuring that both you and your customers are consistently informed about the status of your tickets and any pertinent updates. If your main priority revolves around top-notch ticket management and the maintenance of a well-structured support framework, Support Candy emerges as the optimal solution for your needs.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Support Candy. Awesome Support might have more features but Support Candy makes their features more accessible.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-marketing-and-automation\">Marketing par courriel et automatisation<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers no native email marketing or automation. They provide these capabilities through Zapier, an integration that allows end users to integrate the web applications they use and <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">automate workflows<\/a>.&nbsp;<\/p>\n\n\n\n<p>Awesome Support provides extra tools, including a landing page builder, email automation integrations, email personalization, and in-depth email analytics, empowering you to supercharge your email marketing endeavors and enhance customer engagement.<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy is meticulously crafted to excel in support ticket management, yet it doesn\u2019t extend its capabilities to include email marketing or automation features. If your primary business need revolves around the efficient <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-handle-customer-complaints-and-issues\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-handle-customer-complaints-and-issues\/\" rel=\"noreferrer noopener\">handling of customer support inquiries<\/a> and the streamlined management of support tickets, Support Candy aligns perfectly with that particular objective.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both are weak but if we had to choose we\u2019d pick Awesome Support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"live-chat\">Chat en direct<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support lacks a traditional <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">live chat feature<\/a><\/strong>. It uses something called a Smart Chat which is powered by Google\u2019s Dialogflow AI engine. It can be configured to reply to facebook messenger messages, questions from their chat widget or even email tickets.&nbsp;<\/p>\n\n\n\n<p>However it falls somewhere between a complete human to human interaction and human to conversational AI (Such as <a href=\"https:\/\/www.thrivedesk.com\/fr\/chatgpt-vs-google-bard\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/chatgpt-vs-google-bard\/\" rel=\"noreferrer noopener\">ChatGPT or Bard<\/a>) interaction because when queries are submitted from any of the sources mentioned, Awesome Support can be configured to search one or more data stores to return a set of links to the user as opposed to well formed answer that is more contextually relevant and easy to understand.&nbsp;<\/p>\n\n\n\n<p>What this means is that it lacks the warmth and familiarity of a human to human interaction and the comprehensive organization and accuracy of a human to AI interaction. It\u2019s neither here nor there which ultimately makes it limited in its capabilities for businesses to be a live chat replacement.&nbsp;<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy, primarily designed as a <a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress-ticket-system\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress-ticket-system\/\" rel=\"noreferrer noopener\">WordPress ticketing system<\/a>, boasts remarkable ticket management capabilities. However, it has a notable limitation \u2013 it lacks live chat support. The absence of live chat can be a substantial shortcoming for businesses seeking immediate customer engagement and real-time issue resolution.<\/p>\n\n\n\n<p>Live chat plays a crucial role in delivering instant, one-on-one customer support, ensuring customers\u2019 needs are promptly addressed, and their satisfaction is upheld. Without this feature, Support Candy misses the opportunity to provide rapid assistance and may necessitate the integration of additional plugins for live chat functionality. Such integrations can potentially complicate the support system and impact the overall customer experience.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Awesome Support. They don\u2019t really provide a \u201cLive chat\u201d but something is better than nothing we suppose.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reporting-and-analytics\">Rapports et analyses<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers a range of reporting and analytics options designed to help you gain valuable insights into your customer support operations. In the free core version, you can view ticket counts by status directly in the main ticket list, providing an at-a-glance overview of your support tickets. However, several <a href=\"https:\/\/www.thrivedesk.com\/fr\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">advanced reporting features<\/a> are hidden behind premium paywalls, which can be limiting.<\/p>\n\n\n\n<p>For users seeking in-depth reporting, Awesome Support\u2019s premium version unlocks access to over 12 admin dashboard widgets, featuring charts and statistics. These widgets allow you to chart open tickets by various categories such as status, department, priority, product, and agent. The ability to choose from different chart types and configure chart elements adds a layer of customization to your reporting.<\/p>\n\n\n\n<p>Awesome Support\u2019s premium package provides access to six core highly configurable advanced reports, including productivity, resolution, delay, distribution, and trend analysis reports. This extensive reporting capability is a valuable asset for businesses that require in-depth insights into their customer support performance.<\/p>\n\n\n\n<p>However, the limitation of having these features available only in the premium version can be problematic for smaller businesses or those operating on a tight budget. It restricts access to crucial data analytics that could aid in optimizing support operations, making it essential to weigh the benefits against budget constraints when considering Awesome Support\u2019s reporting and analytics capabilities.<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.thrivedesk.com\/fr\/support-candy-alternatives\/\">Le soutien apport\u00e9 par Candy<\/a> une suite d&#039;outils de reporting et d&#039;analyse essentiels pour vous donner un aper\u00e7u approfondi de vos op\u00e9rations de support et de la satisfaction client. Son ensemble de fonctionnalit\u00e9s comprend des statistiques sur les tickets, le suivi des d\u00e9lais de r\u00e9ponse, l&#039;analyse des d\u00e9lais de cl\u00f4ture des tickets, l&#039;identification des \u00e9carts de communication, l&#039;\u00e9valuation des notes et des champs personnalisables. Ces mesures compl\u00e8tes vous permettent de prendre des d\u00e9cisions \u00e9clair\u00e9es pour <a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-support-experience-ai\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-support-experience-ai\/\" rel=\"noreferrer noopener\">enhance your customer service quality<\/a> by pinpointing areas for improvement and optimizing support team performance.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Neither. One has limited features, and the other has a lot of features yet most of them are hidden behind paywalls which is annoying.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pricing-and-plans\">Tarifs et plans<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Standard<\/td><td>$149\/Year<\/td><\/tr><tr><td>Pro<\/td><td>$229\/Year<\/td><\/tr><tr><td>Entreprise<\/td><td>$289\/Year<\/td><\/tr><tr><td>Agence<\/td><td>$409\/Year<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Personnel<\/td><td>$79\/an (licence pour un seul site)<\/td><\/tr><tr><td>Professionnel<\/td><td>$149\/an (5 sites)<\/td><\/tr><tr><td>Agence<\/td><td>$299\/an (20 sites)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p>Awesome Support\u2019s pricing, which includes multiple tiers, initially appears transparent but hides a drawback. Additional add-ons come at extra costs, potentially escalating expenses. This may deter businesses looking for simplicity and cost-effectiveness.<\/p>\n\n\n\n<p>This approach can make the initial pricing tier inadequate, leading to an increased budget. Managing multiple add-ons adds complexity, with each requiring individual configuration. This may overwhelm businesses and lead to compatibility issues.<\/p>\n\n\n\n<p>Support Candy, with its transparent pricing, offers a simpler and budget-friendly alternative. Businesses seeking straightforward solutions may find Awesome Support\u2019s multi-tiered structure and additional costs unappealing.<\/p>\n\n\n\n<p>For smaller businesses with limited budgets, a help desk that can be an Awesome Support or Support Candy alternative is<strong> ThriveDesk<\/strong>. Ils offrent <a href=\"https:\/\/www.thrivedesk.com\/fr\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">des plans de tarification simples<\/a> Con\u00e7ue pour r\u00e9pondre aux divers besoins des entreprises, la formule \u00e0 deux options seulement facilite la prise de d\u00e9cision des chefs d'entreprise en mati\u00e8re de tarification. Choisissez le plan qui correspond \u00e0 vos besoins de support et \u00e0 votre budget, que vous soyez une petite \u00e9quipe ou une entreprise en pleine croissance.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>D\u00e9marrage<\/td><td>$25\/mois (4 si\u00e8ges)<\/td><\/tr><tr><td>Plus<\/td><td>$85\/mois (10 si\u00e8ges)<\/td><\/tr><tr><td>Entreprise<\/td><td>$25\/place par mois (Minimum 10 places)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Support Candy. Much more straightforward and transparent pricing structure.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ease-of-use\">Facilit\u00e9 d'utilisation<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers an intuitive, uncluttered interface for both customers and support agents. With clean sections and a straightforward list view, agents can efficiently manage tickets. Robust search capabilities help agents find specific tickets effortlessly.<\/p>\n\n\n\n<p>Collaboration features, like ticket assignment and <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/private-notes\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/private-notes\/\">notes internes<\/a>, enable efficient teamwork. Whether for customers or agents, Awesome Support provides a user-friendly experience, making it a feature-rich, easy-to-use help desk solution.<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy is known for its user-friendly and intuitive design, making ticket management a breeze. Its interface is designed to simplify the creation and assignment of tickets, with easy customization of forms. This ensures that whether you\u2019re a novice or an experienced user, setting up and configuring Support Candy is a straightforward and hassle-free experience. The plugin\u2019s ample <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">documentation<\/a> and resources further enhance its ease of use, catering to users of all levels of expertise.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Awesome Support. More robust set of features that allow for a lot of freedom and customization.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integration-options\">Options d'int\u00e9gration<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support provides most of their <a href=\"https:\/\/www.thrivedesk.com\/fr\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">integration options<\/a> through Zapier. Other than that, it doesn\u2019t really have too many integration options.&nbsp;<\/p>\n\n\n\n<p>Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WooCommerce (paid add on):<\/strong> Let customers open support tickets against orders and select store products for queries. View customer orders and purchase history from a ticket view.&nbsp;<\/li>\n\n\n\n<li><strong>Easy Digital Downloads:<\/strong> This integration allows synchronization of EDD products with the Awesome Support product list. Users can access EDD customer profiles directly from each ticket, enhancing support efficiency. The Premium <a href=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" rel=\"noreferrer noopener\">EDD integration<\/a> introduces the option to require a license key or a specific EDD product before allowing ticket submission. Moreover, it provides insights by displaying the lifetime value of a customer within each ticket.<\/li>\n\n\n\n<li><strong>Envato:<\/strong> This integration offers a layer of security by requiring an Envato license key before permitting ticket submission, ensuring only authorized users seek support through your system.<\/li>\n\n\n\n<li><strong>Int\u00e9grations CRM : <\/strong>Jetpack CRM, view support ticket details metabox directly inside their customer panel.<\/li>\n\n\n\n<li><strong>Google\u2019s Dialogflow Artificial Intelligence engine: <\/strong>Used on their Smart Chat system.<\/li>\n\n\n\n<li><strong>Facebook Messenger:<\/strong> Integrate with Facebook Messenger.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de Gravity Forms :<\/strong> Cr\u00e9ez plusieurs formulaires de tickets en utilisant Gravity Forms.<\/li>\n<\/ul>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.thrivedesk.com\/fr\/support-candy-vs-fluent-support\/\">Support Candy propose une vari\u00e9t\u00e9<\/a> d&#039;options d&#039;int\u00e9gration, vous permettant d&#039;\u00e9tendre ses fonctionnalit\u00e9s et de vous connecter \u00e0 d&#039;autres outils utilis\u00e9s par votre entreprise. Bien qu&#039;il se concentre principalement sur la gestion des tickets d&#039;assistance, vous pouvez l&#039;int\u00e9grer \u00e0 des plugins ou \u00e0 des services tiers qui compl\u00e8tent vos op\u00e9rations d&#039;assistance client.<\/p>\n\n\n\n<p>Les options d'int\u00e9gration courantes pour Support Candy sont les suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email Piping :<\/strong> Cr\u00e9er des tickets ou y r\u00e9pondre \u00e0 partir d'un compte de messagerie.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">WooCommerce Integration<\/a>:<\/strong> Ajout d'un onglet d'assistance sur la page Mon compte et d'un bouton d'aide pour les commandes.<\/li>\n\n\n\n<li><strong>Int\u00e9grations de bases de connaissances :<\/strong> Int\u00e8gre les plugins de base de connaissances les plus populaires pour WordPress.<\/li>\n\n\n\n<li><strong>FAQ Int\u00e9grations :<\/strong> Int\u00e8gre les plugins de FAQ les plus populaires pour WordPress.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de l'EDD :<\/strong> Int\u00e9gration de Easy Digital Downloads dans le billet.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de Gravity Forms :<\/strong> Cr\u00e9ez plusieurs formulaires de tickets en utilisant Gravity Forms.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/help.thrivedesk.com\/en\/slack-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/slack-integration\" rel=\"noreferrer noopener\">Slack Integration<\/a>: <\/strong>Recevez des notifications instantan\u00e9es sur votre canal Slack.<\/li>\n\n\n\n<li><strong>Int\u00e9grations LMS :<\/strong> Int\u00e8gre les plugins LMS les plus populaires pour WordPress.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\"><strong>Our pick: Support Candy. More variety of integrations<\/strong>.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support provides extensive customer support and documentation. With its rich set of features, the platform empowers users to effortlessly create and manage FAQs, providing customers with a self-service support hub to address common queries. Users can categorize FAQs and benefit from automatic topic suggestions, enhancing the overall experience. The platform also offers robust documentation capabilities, allowing users to publish and customize <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">comprehensive documentation<\/a> with pre-built templates.<\/p>\n\n\n\n<p>Agents can leverage these resources when responding to tickets, which not only improves response times but also ensures users receive accurate information. Users can close tickets while simultaneously creating related FAQs or documentation, creating a seamless workflow. These features ensure maximum productivity and a well-organized knowledge base.&nbsp;<\/p>\n\n\n\n<p>Whether setting up multiple FAQ pages, configuring documentation templates, or personalizing responses based on search results, Awesome Support delivers a comprehensive solution for efficient customer support and informative documentation.<\/p>\n\n\n\n<p>But ultimately, most users will run into a roadblock, which is that most of the features discussed above are premium features which means the free version users will not receive this kind of support.&nbsp;<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy prioritizes customer support, offering diverse channels for assistance, including email support and an interactive support forum for addressing questions and seeking help. Users can expect timely responses from their support team, known for their helpful assistance with user inquiries.<\/p>\n\n\n\n<p>In addition to their direct support options, Support Candy provides a comprehensive library of detailed documentation and guides. Covering topics ranging from basic installation to advanced configurations, these resources cater to users who prefer self-help and aim to troubleshoot issues independently, empowering them with the knowledge needed for effective problem-solving.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Awesome Support. Possesses greater resources and architecture when it comes to providing support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/h3>\n\n\n\n<p><strong>Un soutien formidable&nbsp;<\/strong><\/p>\n\n\n\n<p>For the most part Awesome Support received positive reviews from its customers such as&nbsp;<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"679\" height=\"467\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png\" alt=\"Awesome Support User Review\" class=\"wp-image-33598\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png 679w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review-18x12.png 18w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/><\/figure>\n<\/div>\n\n\n<p>However there were multiple complaints about their customer service such as<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"692\" height=\"700\" data-id=\"33600\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png\" alt=\"Awesome Support Bad User Review\" class=\"wp-image-33600\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png 692w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review-12x12.png 12w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"693\" height=\"516\" data-id=\"33599\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png\" alt=\"Awesome Support Bad Customer Review\" class=\"wp-image-33599\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png 693w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review-16x12.png 16w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>This goes to show that their customer support needs work. Customer support is not an area that software of Awesome Supports stature can afford to skim on.&nbsp;<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy a acquis une base d'utilisateurs d\u00e9vou\u00e9s qui appr\u00e9cient sa simplicit\u00e9 et son efficacit\u00e9 dans la gestion des tickets d'assistance. Les utilisateurs font souvent l'\u00e9loge de son interface conviviale, de sa facilit\u00e9 d'utilisation et de sa capacit\u00e9 \u00e0 cr\u00e9er des formulaires personnalis\u00e9s pour collecter des informations sp\u00e9cifiques aupr\u00e8s des clients.<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"685\" height=\"435\" data-id=\"33547\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2.png\" alt=\"Commentaires des utilisateurs de Support Candy\" class=\"wp-image-33547\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2.png 685w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2-18x12.png 18w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"687\" height=\"322\" data-id=\"33546\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1.png\" alt=\"Support Candy Avis des utilisateurs\" class=\"wp-image-33546\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1.png 687w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1-18x8.png 18w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/figure>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Support Candy. Multiple Customers had complaints about Awesome Supports customer service.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/h3>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Support Candy b\u00e9n\u00e9ficie actuellement d'une solide \u00e9valuation WordPress de 4,9\/5, accompagn\u00e9e d'avis majoritairement positifs tels que<\/p>\n\n\n\n<p>Awesome Support places a strong emphasis on security and data privacy, ensuring compliance with regulations like GDPR. The platform allows users to add GDPR-related disclosures upon registration and track consent for various items, whether mandatory or optional. Users have the flexibility to request data deletion, and admins can remove consent when needed. This commitment to data privacy is further evident in the integration of deletion requests with WordPress 4.9.6 privacy hooks and the ability to download ticket data.<\/p>\n\n\n\n<p>In addition, Awesome Support offers robust audit trail capabilities, logging all ticket and reply edits. Users can choose between summary and detailed audit levels, giving control over who can edit tickets and replies. The platform also extends document protection features, allowing the selection of roles that can delete attachments and enabling end users to manage attachments. With options to automatically delete attachments on ticket closure and user-agent overrides, Awesome Support ensures data protection and security for both users and administrators.<\/p>\n\n\n\n<p><strong>Support Candy<\/strong><\/p>\n\n\n\n<p>Support Candy maintains a robust commitment to safeguarding data privacy and security. Their operations involve the collection of a range of personal data, encompassing elements such as comments, media uploads, and customer support information. In order to fortify the protection of this data, Support Candy has implemented comprehensive measures that guard against any unauthorized access, tampering, disclosure, or accidental destruction.<\/p>\n\n\n\n<p>La gestion des donn\u00e9es personnelles est effectu\u00e9e avec le plus grand soin et elle est soumise \u00e0 <a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-retention-strategies\/\">r\u00e9tention sp\u00e9cifique<\/a> Ces dispositions garantissent aux utilisateurs la possibilit\u00e9 de demander la modification ou la suppression de leurs donn\u00e9es personnelles. Il est essentiel de souligner que Support Candy a pris un engagement clair : les donn\u00e9es des utilisateurs ne sont jamais partag\u00e9es avec des entit\u00e9s ou des services tiers. Cette assurance explicite souligne leur engagement \u00e0 maintenir la confidentialit\u00e9 et la s\u00e9curit\u00e9 des informations des utilisateurs.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: Both take equally extensive data security measures.&nbsp;<\/h4>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"thrive-desk-a-worthy-alternative\">ThriveDesk: A Worthy Alternative<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1881\" height=\"1137\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png\" alt=\"\" class=\"wp-image-39188\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png 1881w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-768x464.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-1536x928.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-18x12.png 18w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/figure>\n<\/div>\n\n\n<p>If you\u2019re in search of a robust helpdesk solution that streamlines customer support, ThriveDesk has you covered. Designed with businesses in mind, ThriveDesk stands out as a powerful yet user-friendly <a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">assistant de chat en direct<\/a> tailored especially for eCommerce entrepreneurs as opposed to both Support Candy and Awesome Support, which boasts no native live chat feature.&nbsp;&nbsp;<\/p>\n\n\n\n<p>ThriveDesk caters to small businesses, providing the tools needed to manage real-time customer interactions effectively. Features like a shared inbox, <a href=\"https:\/\/www.thrivedesk.com\/fr\/saved-reply\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/saved-reply\/\" rel=\"noreferrer noopener\">saved replies<\/a>, seamless file sharing through the chat widget, the convenience of emojis, customer satisfaction surveys, sales tracking reports for eCommerce,&nbsp;<\/p>\n\n\n\n<p>What elevates ThriveDesk above most helpdesk software is that it provides a tailor-made customer service portal for WordPress users called <a href=\"https:\/\/www.thrivedesk.com\/fr\/introducing-wpportal\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/introducing-wpportal\/\" rel=\"noreferrer noopener\">Portail WP<\/a> with built-in knowledge base functionality, which you can host directly on your WordPress site.<\/p>\n\n\n\n<p>Another thing that puts it ahead is its live chat. It\u2019s USP being that since it\u2019s their own custom live chat, people using ThriveDesk do not have to juggle multiple interfaces to handle support tickets. All tickets are viewable under one unified dashboard, drastically reducing support time.<\/p>\n\n\n\n<p>Worried about system performance? Don\u2019t be. ThriveDesk boasts a lightweight and optimized design that ensures smooth website functionality without slowing it down. Our speedy agent interface guarantees swift responses and maximum efficiency, all while ensuring your website operates seamlessly.<\/p>\n\n\n\n<p>Here are some of their key features:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Portail libre-service (WPPortal)<\/li>\n\n\n\n<li>Int\u00e9grations de tiers<\/li>\n\n\n\n<li>Mesures de performance<\/li>\n\n\n\n<li>Chat en direct<\/li>\n\n\n\n<li>Gestion du flux de travail<\/li>\n\n\n\n<li>Alertes \/ escalade<\/li>\n\n\n\n<li>Gestion des billets<\/li>\n\n\n\n<li>Base de donn\u00e9es clients<\/li>\n\n\n\n<li>Gestion des courriels<\/li>\n\n\n\n<li>Base de connaissances \u00e9tendue<\/li>\n\n\n\n<li>Enqu\u00eates et commentaires<\/li>\n\n\n\n<li>Le prix de ThriveDesk commence \u00e0 partir de $25 par mois.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/h2>\n\n\n\n<p>When evaluating Helpdesk solutions for WordPress, some of the leading options are often ThriveDesk, Awesome Support and Fluent Support. However, while all three plugins offer ticketing systems, ThriveDesk stands out.&nbsp;<\/p>\n\n\n\n<p>What defines a true Helpdesk solution? Built-in elements like knowledge bases, team workflows, self-service portals and automation. Let\u2019s look at a comparison table to get a more clearer picture<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Fonctionnalit\u00e9<\/strong><\/td><td><strong>ThriveDesk<\/strong>&nbsp;<\/td><td><strong>Support Candy<\/strong><\/td><td><strong>Un soutien formidable<\/strong><\/td><\/tr><tr><td>Base de connaissances<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\u274c Uniquement accessible par l'int\u00e9gration d'une tierce partie&nbsp;<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><\/tr><tr><td>Chat en direct<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\u274c Pas de chat en direct disponible<\/td><td>\ud83d\udc40 Smart chat (\u274cNot a true live chat feature)<\/td><\/tr><tr><td>IA d'assistance<\/td><td>\u2705 R\u00e9ponses intelligentes<\/td><td>\u274c Pas d'aide \u00e0 l'IA disponible<\/td><td>\u2705 R\u00e9ponses intelligentes<\/td><\/tr><tr><td>Portail en libre-service<\/td><td>\u2705 Un portail de service \u00e0 la client\u00e8le \u00e0 l'effigie de la marque<\/td><td>\u274c Pas de portail de service \u00e0 la client\u00e8le<\/td><td>\u2705 Un portail de service \u00e0 la client\u00e8le \u00e0 l'effigie de la marque<\/td><\/tr><tr><td>Public cible<\/td><td>SaaS businesses, WordPress businesses, Agencies, and Consultancies. No real limitations.&nbsp;<\/td><td>D\u00e9pendant de WordPress<\/td><td>WordPress dependent but also provides a standalone API<\/td><\/tr><tr><td>Tarification<\/td><td>$25\/mois<\/td><td>$79\/an<\/td><td>$149\/Year<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>En centralisant les tickets, les documents, le chat, les portails et l'automatisation dans un seul plugin, <strong>ThriveDesk offre un service d'assistance polyvalent qui ne s'adresse pas seulement aux sites WordPress. <\/strong>but also multiple types of businesses. Support Candy and Awesome Support only offer subsets of these capabilities and are only the most effective in a <a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress\/\" rel=\"noreferrer noopener\">Environnement WordPress<\/a>.<\/p>\n\n\n\n<p>For SaaS sites and busy support teams aiming to deliver 5-star customer service, ThriveDesk checks all the boxes as an all round high-level Helpdesk.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/h2>\n\n\n\n<p><strong>Un soutien formidable<\/strong> is a user-friendly help desk software that simplifies customer support. It offers various features, but its pricing structure with premium add-ons might deter some users. Access to advanced reporting and email marketing features is limited to premium packages. Nevertheless, it remains a valuable choice for accessible support solutions.<\/p>\n\n\n\n<p>D'autre part, <strong>Support Candy<\/strong> brille dans le domaine de la gestion des tickets d'assistance. Son interface conviviale, ses formulaires personnalisables et sa base de connaissances en font un outil pr\u00e9cieux pour les entreprises qui privil\u00e9gient un support client efficace. Il met fortement l'accent sur la confidentialit\u00e9 et la s\u00e9curit\u00e9 des donn\u00e9es, garantissant aux utilisateurs que leurs informations sont trait\u00e9es avec soin et ne sont pas partag\u00e9es avec des tiers.<\/p>\n\n\n\n<p>En fin de compte, la d\u00e9cision de choisir entre ces deux logiciels sera centr\u00e9e sur les besoins de l'entreprise, mais si ces besoins se traduisent par de solides fonctions de billetterie, une interface utilisateur bien con\u00e7ue, un service client de premier ordre et des prix abordables, alors... <strong>ThriveDesk <\/strong>devrait \u00eatre votre r\u00e9f\u00e9rence.<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective customer support is a universal challenge for businesses. The choice of support tools plays a pivotal role in determining the quality of support services. In this context, as leading WordPress plugins, Awesome Support and Support Candy stand out as robust solutions tailored to address critical business needs. Choosing the right tool can be challenging, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33826,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-33822","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33822","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=33822"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33822\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/33826"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=33822"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=33822"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=33822"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}