{"id":33748,"date":"2023-12-18T07:53:27","date_gmt":"2023-12-18T04:53:27","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33748"},"modified":"2025-09-28T16:12:29","modified_gmt":"2025-09-28T13:12:29","slug":"awesome-support-vs-thrivedesk","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/awesome-support-vs-thrivedesk\/","title":{"rendered":"Awesome Support vs ThriveDesk - Un seul peut r\u00e9gir votre support client"},"content":{"rendered":"<p>Effective customer support is a universal challenge for businesses. The choice of support tools plays a pivotal role in determining the quality of support services. In this context, Awesome Support and ThriveDesk, as leading WordPress plugins, stand out as robust solutions tailored to address critical business needs.<\/p>\n\n\n\n<p>Choosing the right tool can be challenging, given the multitude of options available. To assist you in making an informed choice, we\u2019ve prepared a comprehensive comparison of Awesome Support and ThriveDesk. Both plugins have distinct features and functionalities.<\/p>\n\n\n\n<p>Cet article de blog propose une analyse approfondie des deux plugins, couvrant les fonctionnalit\u00e9s, les prix, la facilit\u00e9 d'utilisation, les options d'int\u00e9gration et bien plus encore. \u00c0 la fin, vous disposerez des informations n\u00e9cessaires pour choisir celui qui convient le mieux \u00e0 votre entreprise.<\/p>\n\n\n\n<p>Join us as we explore the strengths and weaknesses of Awesome Support and ThriveDesk, helping you make an educated decision to meet your business requirements.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h2>Table des mati\u00e8res<\/h2><nav><ul><li><a href=\"#awesome-support-vs-thrive-desk-at-a-glance\">Awesome Support vs ThriveDesk at a Glance<\/a><\/li><li><a href=\"#overview-of-thrive-desk\">Pr\u00e9sentation de ThriveDesk<\/a><\/li><li><a href=\"#overview-of-awesome-support\">Overview of Awesome Support<\/a><ul><li><a href=\"#ticket-management\">Gestion des billets<\/a><\/li><li><a href=\"#email-marketing-and-automation\">Marketing par courriel et automatisation<\/a><\/li><li><a href=\"#live-chat\">Chat en direct<\/a><\/li><li><a href=\"#reporting-and-analytics\">Rapports et analyses<\/a><\/li><li><a href=\"#pricing-and-plans\">Tarifs et plans<\/a><\/li><li><a href=\"#ease-of-use\">Facilit\u00e9 d'utilisation<\/a><\/li><li><a href=\"#integration-options\">Options d'int\u00e9gration<\/a><\/li><li><a href=\"#customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/a><\/li><li><a href=\"#user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/a><\/li><li><a href=\"#security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/a><\/li><\/ul><\/li><li><a href=\"#why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/a><\/li><li><a href=\"#which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"awesome-support-vs-thrive-desk-at-a-glance\">Awesome Support vs ThriveDesk at a Glance<\/h2>\n\n\n\n<p>Commen\u00e7ons par voir comment ils se comparent les uns aux autres en un coup d'\u0153il<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Fonctionnalit\u00e9<\/th><th>ThriveDesk<\/th><th>Un soutien formidable<\/th><\/tr><\/thead><tbody><tr><td>Prix de d\u00e9part<\/td><td>$25\/mois<\/td><td>$149\/Year<\/td><\/tr><tr><td>Caract\u00e9ristiques principales<\/td><td>Billets illimit\u00e9s<br>Int\u00e9grations eCommerce \u00e9tendues<br>Assistance par courrier \u00e9lectronique, chat et Discord<br>Portail WP<br>Chat en direct illimit\u00e9<br>Application mobile<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>SLAs<br>Macros<br>Google AI powered Smart Chat<\/td><\/tr><tr><td>Facilit\u00e9 d'utilisation<\/td><td>Excellent<\/td><td>Bon<\/td><\/tr><tr><td>\u00c9valuation de WordPress<\/td><td>4.7\/5<\/td><td>3.5\/5<\/td><\/tr><tr><td>P\u00e9riode d'essai<\/td><td>14 jours<\/td><td>Pas de p\u00e9riode d'essai<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-thrive-desk\">Pr\u00e9sentation de ThriveDesk<\/h2>\n\n\n\n<div class=\"wp-block-telex-block-youtube-video-modal\"><div class=\"youtube-video-modal\" data-video-id=\"ff0j6OYG4Ms\"><div class=\"youtube-video-thumbnail\" role=\"button\" tabindex=\"0\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/ff0j6OYG4Ms\/maxresdefault.jpg\" alt=\"YouTube video thumbnail\" loading=\"lazy\" title=\"\"><div class=\"youtube-play-button\"><div class=\"play-icon\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M8 5v14l11-7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"youtube-modal-overlay\" style=\"display:none\"><div class=\"youtube-modal-content\"><button class=\"youtube-modal-close\" aria-label=\"Close video modal\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"><\/path><\/svg><\/button><div class=\"youtube-video-container\"><iframe src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/ff0j6OYG4Ms?autoplay=1&amp;rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><div class=\"youtube-cta-section\"><div class=\"youtube-cta-text\"><h3 class=\"youtube-cta-title\">The AI support agent that talks to your customer 24\/7<\/h3><p class=\"youtube-cta-subtitle\">ThriveDesk IQ combines your company knowledge with customer context to deliver faster, smarter, and authentic support\u2014at every reply.<\/p><\/div><a href=\"https:\/\/app.thrivedesk.com\/auth\/register\" class=\"youtube-cta-button\" target=\"_blank\" rel=\"noopener\">D\u00e9marrer l'essai gratuit<svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M8.59 16.59L13.17 12 8.59 7.41 10 6l6 6-6 6-1.41-1.41z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<p><a href=\"https:\/\/www.thrivedesk.com\/fr\/fluent-support-vs-thrivedesk\/\">ThriveDesk peut \u00eatre le support id\u00e9al<\/a> pour les entreprises qui recherchent une solution de support client. Con\u00e7u pour toutes les tailles d'entreprises, ThriveDesk dispose d'un assistant de chat en direct puissant et convivial, sp\u00e9cialement con\u00e7u pour les entrepreneurs du commerce \u00e9lectronique. C'est le choix par excellence pour les petites entreprises qui cherchent \u00e0 g\u00e9rer efficacement les interactions avec leurs clients en temps r\u00e9el.&nbsp;<\/p>\n\n\n\n<p>ThriveDesk offers a wide array of features, including a <a href=\"https:\/\/www.thrivedesk.com\/fr\/shared-inbox\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" rel=\"noreferrer noopener\">bo\u00eete de r\u00e9ception partag\u00e9e<\/a>, ticket management, WP Portal,\u00a0 quick replies, effortless file sharing via the chat widget, emojis for effective communication, customer satisfaction surveys, sales tracking reports for eCommerce, knowledge base search, and robust monitoring capabilities.&nbsp;<\/p>\n\n\n\n<p>Et si vous \u00eates pr\u00e9occup\u00e9 par la performance de votre syst\u00e8me, soyez rassur\u00e9 - le design l\u00e9ger et optimis\u00e9 de ThriveDesk assure une fonctionnalit\u00e9 fluide du site web sans aucun probl\u00e8me. De plus, l'interface rapide de l'agent garantit des r\u00e9ponses rapides pour une efficacit\u00e9 maximale, tout en maintenant le fonctionnement de votre site web en continu.&nbsp;<\/p>\n\n\n\n<p>Ils proposent \u00e9galement une application mobile qui permet aux entreprises de fournir une assistance \u00e0 leurs clients 24 heures sur 24 et 7 jours sur 7, o\u00f9 qu'ils se trouvent. Ils sont extr\u00eamement bien optimis\u00e9s pour permettre \u00e0 leurs clients de fournir une exp\u00e9rience client de premier ordre.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-of-awesome-support\">Overview of Awesome Support<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png\" alt=\"Un soutien formidable\" class=\"wp-image-33292\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/AwesomeSupportHPedited-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Awesome Support is a feature-rich and highly versatile <a href=\"https:\/\/www.thrivedesk.com\/fr\/best-helpdesk-plugin-for-wordpress\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">WordPress helpdesk and ticketing plugin<\/a>. Tailored to meet the diverse needs of businesses, it serves as a comprehensive platform for managing customer support inquiries efficiently. Whether you\u2019re a small business or a larger enterprise, Awesome Support offers a robust set of tools to streamline your customer service operations.<\/p>\n\n\n\n<p>One of its standout features is its top-tier ticket management system, which simplifies the process of creating, assigning, and tracking support tickets. With Awesome Support, you can say goodbye to the chaos of scattered emails and messages, as it centralizes all your customer inquiries, keeping everything neatly organized in one place.<\/p>\n\n\n\n<p>Awesome Support offers custom forms that enable you to collect specific information from customers when they reach out for assistance. This feature minimizes back-and-forth communication and accelerates the support process, making it more efficient. For those who want to provide a self-help option for their customers, Awesome Support also offers knowledge base functionality, allowing you to create and share informative articles to address common customer questions.<\/p>\n\n\n\n<p>It also comes equipped with robust reporting and analytics tools that empower you to monitor your support team\u2019s performance, <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">assess customer satisfaction<\/a>, and make data-driven decisions for enhancing your customer service quality. With Awesome Support, you can take your customer support to the next level, making it an indispensable tool for businesses aiming to provide top-notch support experiences.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ticket-management\">Gestion des billets<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg\" alt=\"Pr\u00e9sentation de WP Portal et de l&#039;API\" class=\"wp-image-28231\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API.jpg 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/Introducing-WP-Portal-and-API-768x460.jpg 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><\/figure>\n<\/div>\n\n\n<p>Les capacit\u00e9s de gestion des tickets de ThriveDesk sont con\u00e7ues pour rationaliser et organiser vos op\u00e9rations de support client. Avec plusieurs bo\u00eetes de r\u00e9ception partag\u00e9es, vous pouvez g\u00e9rer efficacement les demandes des clients \u00e0 travers diff\u00e9rents canaux. La plateforme prend en charge le ticketing par email, ce qui permet un flux de communication transparent. L'IA assistante de ThriveDesk am\u00e9liore les temps de r\u00e9ponse et aide \u00e0 prioriser les conversations.&nbsp;<\/p>\n\n\n\n<p>Vous pouvez facilement g\u00e9rer les activit\u00e9s de conversation, d\u00e9finir des statuts et acc\u00e9der \u00e0 l'historique des conversations \u00e0 titre de r\u00e9f\u00e9rence. L'affectation de co\u00e9quipiers et le contr\u00f4le de l'acc\u00e8s \u00e0 la bo\u00eete de r\u00e9ception garantissent une distribution efficace des t\u00e2ches au sein de votre \u00e9quipe d'assistance. En outre, des r\u00e9ponses automatiques personnalis\u00e9es, <a href=\"https:\/\/www.thrivedesk.com\/fr\/email-signature-generator\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/email-signature-generator\/\" rel=\"noreferrer noopener\">Signatures HTML<\/a>Les fonctions d'envoi de courrier \u00e9lectronique et de copie automatique offrent une flexibilit\u00e9 et une personnalisation de vos interactions avec les clients.&nbsp;<\/p>\n\n\n\n<p>Avec la prise en charge des pi\u00e8ces jointes et la possibilit\u00e9 de fusionner les conversations, vous pouvez maintenir des dossiers d'assistance client complets et organis\u00e9s. Que vous ayez deux bo\u00eetes de r\u00e9ception partag\u00e9es ou un nombre illimit\u00e9, ThriveDesk fournit les outils n\u00e9cessaires pour fournir une assistance client de premier ordre.<\/p>\n\n\n\n<p>One unique component of ThriveDesks ticket management is <a href=\"https:\/\/www.thrivedesk.com\/fr\/introducing-wpportal\/\" target=\"_blank\" rel=\"noreferrer noopener\">Portail WP<\/a>qui vous permet d'ajouter un centre d'assistance au sein m\u00eame de votre site web WordPress. Vous pouvez consulter l'historique de vos conversations d'assistance ou m\u00eame cr\u00e9er un nouveau ticket directement \u00e0 partir du portail. Cela leur permet d'offrir \u00e0 leurs clients une assistance rapide comme l'\u00e9clair.&nbsp;<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support empowers you with robust ticket management capabilities to streamline your customer support operations effectively. With a master ticket list, you gain a centralized hub to efficiently track and manage support inquiries. Each ticket offers comprehensive storage for extensive information, including hundreds of replies, ensuring nothing slips through the cracks. In the ticket list, you can sort, filter, and customize columns to tailor your workflow to your precise needs.<\/p>\n\n\n\n<p>Awesome Support enhances your ticket management experience by offering email functions as well. Users can seamlessly open tickets through email, and both users and agents can engage in correspondence using this channel. The system provides flexibility by collecting emails through POP3 or IMAP connections.&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/help.thrivedesk.com\/en\/manage-thrivedesk-notificaitons\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/manage-thrivedesk-notificaitons\" rel=\"noreferrer noopener\">Customizable email notifications<\/a> for all ticket events ensure everyone stays informed. You have the option to allow or deny accounts from reopening closed tickets via email. Rules and custom commands streamline email handling, while preventing duplicate emails and locking tickets when necessary. You can also define old tickets, search by ID or title, and set custom colors and tags.<\/p>\n\n\n\n<p>There are issues however. Some key ticket management features discussed above come only with the premium packages. Additional key features such as bulk actions, merging, favorite lists, custom filters, and more as well. Awesome support isn\u2019t really recommended for businesses just starting out.&nbsp;<\/p>\n\n\n\n<p class=\"has-text-align-center has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. La fonctionnalit\u00e9 WP Portal de leur gestion des tickets change la donne.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-marketing-and-automation\">Marketing par courriel et automatisation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk, much like Awesome Support, focuses primarily on stellar support ticket management, with no built-in email marketing. However, ThriveDesk offers <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">native workflow automation<\/a> et une int\u00e9gration CRM robuste gr\u00e2ce \u00e0 des plugins tels que Funnelkit et Fluent CRM, qui offre des fonctionnalit\u00e9s compl\u00e8tes de marketing par courriel et d'automatisation du marketing.&nbsp;<\/p>\n\n\n\n<p>Avec l'int\u00e9gration de Fluent CRM, vous gagnez la possibilit\u00e9 de cr\u00e9er et d'ex\u00e9cuter des campagnes d'emails cibl\u00e9es, de contr\u00f4ler leur performance, et d'\u00e9tablir des s\u00e9quences d'emails automatis\u00e9es. Cette option d'int\u00e9gration fait de ThriveDesk un choix attrayant pour ceux qui recherchent un m\u00e9lange de gestion de tickets de support et de capacit\u00e9s marketing robustes.<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers no native email marketing or automation. They provide these capabilities through Zapier, an integration that allows end users to integrate the web applications they use and automate workflows.&nbsp;<\/p>\n\n\n\n<p>Awesome Support provides extra tools, including a landing page builder, email automation integrations, email personalization, and in-depth email analytics, empowering you to supercharge your email marketing endeavors and enhance customer engagement.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. Even though it lacks native email automation it makes up for it with 3rd party integrations. Same can\u2019t be said of Awesome Support.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"live-chat\">Chat en direct<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1600\" height=\"900\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg\" alt=\"ThriveDesk Live Chat\" class=\"wp-image-33356\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero.jpg 1600w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-768x432.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-1536x864.jpg 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/livechat-hero-18x10.jpg 18w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk on the other hand offers a <a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">solution robuste de chat en direct<\/a> qui am\u00e9liore vos capacit\u00e9s d'assistance \u00e0 la client\u00e8le. Avec des fonctionnalit\u00e9s telles que l'identification des prospects, les informations sur les utilisateurs et les visiteurs, le suivi des visiteurs en direct et les r\u00e9ponses instantan\u00e9es, il fournit des informations en temps r\u00e9el et des r\u00e9ponses rapides aux demandes des clients. Le widget de chat personnalisable de ThriveDesk pour le web et le mobile vous permet de maintenir une image de marque coh\u00e9rente.&nbsp;<\/p>\n\n\n\n<p>Vous pouvez \u00e9galement transformer les chats en tickets de mani\u00e8re transparente, afin de garantir qu'aucune demande d'un client ne reste sans r\u00e9ponse. De plus, l'int\u00e9gration avec les services d'applications et de bases de connaissances, ainsi que l'assistance multilingue, permettent \u00e0 votre \u00e9quipe de fournir une assistance efficace et personnalis\u00e9e aux clients, ce qui en fait un atout pr\u00e9cieux pour votre entreprise.<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support lacks a traditional live chat feature. It uses something called a Smart Chat which is powered by <a href=\"https:\/\/cloud.google.com\/dialogflow\" data-type=\"link\" data-id=\"https:\/\/cloud.google.com\/dialogflow\" target=\"_blank\" rel=\"noreferrer noopener\">Google\u2019s Dialogflow AI engine<\/a>. It can be configured to reply to Facebook messenger messages, questions from their chat widget or even email tickets.&nbsp;<\/p>\n\n\n\n<p>However it falls somewhere between a complete human to human interaction and human to conversational AI (Such as <a href=\"https:\/\/www.thrivedesk.com\/fr\/chatgpt-vs-google-bard\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/chatgpt-vs-google-bard\/\" rel=\"noreferrer noopener\">GPT or Bard<\/a>) interaction because when queries are submitted from any of the sources mentioned, Awesome Support can be configured to search one or more data stores to return a set of links to the user as opposed to well formed answer that is more contextually relevant and easy to understand.&nbsp;<\/p>\n\n\n\n<p>What this means is that it lacks the warmth and familiarity of a human to human interaction and the comprehensive organization and accuracy of a human to AI interaction. It\u2019s neither here nor there which ultimately makes it limited in its capabilities for businesses to be a live chat replacement.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. They provide a live chat and Awesome Support doesn\u2019t. Live chat is an essential feature for customer support, no matter the industry or niche.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reporting-and-analytics\">Rapports et analyses<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"903\" height=\"749\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png\" alt=\"Rapports\" class=\"wp-image-19242\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1.png 903w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/company-report-1-768x637.png 768w\" sizes=\"(max-width: 903px) 100vw, 903px\" \/><\/figure>\n<\/div>\n\n\n<p>ThriveDesk provides essential <a href=\"https:\/\/www.thrivedesk.com\/fr\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">rapports et analyses<\/a> features designed to give you a basic understanding of your support operations. While their focus remains on functionality, they do offer valuable insights. You can access data that reveals the number of tickets assigned to specific agents, providing an overview of their workload. This information can be instrumental in balancing your team\u2019s tasks and work allocation.<\/p>\n\n\n\n<p>In addition, ThriveDesk provides data on average resolution times, helping you gauge how efficiently your support agents are addressing customer inquiries. This statistic is pivotal in optimizing your support processes and ensuring timely responses. Furthermore, you can assess the customer ratings received by your agents, which provides a glimpse into the quality of support they offer. It\u2019s an essential metric for maintaining high customer satisfaction levels.<\/p>\n\n\n\n<p>While ThriveDesk may offer the bare minimum in reporting and analytics, these basic statistics play a crucial role in streamlining your support operations and ensuring your team is performing at its best.<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers a range of reporting and analytics options designed to help you gain valuable insights into your customer support operations. In the free core version, you can view ticket counts by status directly in the main ticket list, providing an at-a-glance overview of your support tickets. However, several advanced reporting features are hidden behind premium paywalls, which can be limiting.<\/p>\n\n\n\n<p>For users seeking in-depth reporting, Awesome Support\u2019s premium version unlocks access to over 12 admin <a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce-dashboard-plugin\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce-dashboard-plugin\/\" rel=\"noreferrer noopener\">dashboard widgets<\/a>, featuring charts and statistics. These widgets allow you to chart open tickets by various categories such as status, department, priority, product, and agent. The ability to choose from different chart types and configure chart elements adds a layer of customization to your reporting.<\/p>\n\n\n\n<p>Awesome Support\u2019s premium package provides access to six core highly configurable advanced reports, including productivity, resolution, delay, distribution, and trend analysis reports. This extensive reporting capability is a valuable asset for businesses that require in-depth insights into their customer support performance.<\/p>\n\n\n\n<p>However, the limitation of having these features available only in the premium version can be problematic for smaller businesses or those operating on a tight budget. It restricts access to crucial data analytics that could aid in optimizing support operations, making it essential to weigh the benefits against budget constraints when considering Awesome Support\u2019s reporting and analytics capabilities.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. Awesome Support has more features but they require you to pay more to access them. ThriveDesk has limited reporting capabilities but they are not hidden behind paywalls and these features are adequate in being able to access your support teams basic KPIs.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pricing-and-plans\">Tarifs et plans<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>D\u00e9marrage<\/td><td>$25\/mois (4 si\u00e8ges)<\/td><\/tr><tr><td>Plus<\/td><td>$85\/mois (10 si\u00e8ges)<\/td><\/tr><tr><td>Entreprise<\/td><td>$25\/place par mois (Minimum 10 places)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Standard<\/td><td>$149\/Year<\/td><\/tr><tr><td>Pro<\/td><td>$229\/Year<\/td><\/tr><tr><td>Entreprise<\/td><td>$289\/Year<\/td><\/tr><tr><td>Agence<\/td><td>$409\/Year<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de d\u00e9cembre 2023<\/figcaption><\/figure>\n\n\n\n<p>Both Awesome support and ThriveDesk offer a variety of pricing plans to choose from. However, with ThriveDesk you get more bang for your buck. Even their most basic plans come equipped with 2 mailboxes included, 1 knowledge base, live chat assistants, internal notes with <a href=\"https:\/\/www.thrivedesk.com\/fr\/mention-your-teammate\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/mention-your-teammate\/\" rel=\"noreferrer noopener\">@mentions<\/a>, tagging, Basic automation rules and a whole lot more. They also offer a free trial period as opposed to Awesome Support which does not.&nbsp;<\/p>\n\n\n\n<p>Overall, ThriveDesk just offers better value for the money than Awesome Support. It offers more features and flexibility, and it is more affordable for mid to small sized businesses.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Greater value for money.&nbsp;<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ease-of-use\">Facilit\u00e9 d'utilisation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk shares a commitment to user-friendliness. Its intuitive interface caters to users of all skill levels, providing a seamless experience in managing support tickets. Beyond ticket management, ThriveDesk simplifies the onboarding process cutting down required learning time for new reps.&nbsp;<\/p>\n\n\n\n<p>They have a clean and clutter free dashboard allowing a clear visualization of open tickets, metrics and agent activity As part of its user support, ThriveDesk offers <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">comprehensive documentation<\/a> and resources which is instantly searchable and shareable from their knowledge base design, making it a quick and accessible option for those new to support plugins.&nbsp;<\/p>\n\n\n\n<p>There are also features such as ticket routing and macros which make it an overall human friendly software.<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support offers an intuitive, uncluttered interface for both customers and support agents. With clean sections and a straightforward list view, agents can efficiently manage tickets. Robust search capabilities help agents find specific tickets effortlessly.<\/p>\n\n\n\n<p>Collaboration features, like ticket assignment and <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/private-notes\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/private-notes\/\" rel=\"noreferrer noopener\">notes internes<\/a>, enable efficient teamwork. Whether for customers or agents, Awesome Support provides a user-friendly experience, making it a feature-rich, easy-to-use help desk solution.<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: ThriveDesk. Better and more user-friendly design.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integration-options\">Options d'int\u00e9gration<\/h3>\n\n\n\n<p>ThriveDesk is a very capable support ticket management tool but It also includes features for email marketing and marketing automation, which means it <a href=\"https:\/\/www.thrivedesk.com\/fr\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">integrates<\/a> with email marketing platforms and third-party services to provide a seamless experience.&nbsp;<\/p>\n\n\n\n<p>Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WordPress : <\/strong>Connect WordPress data to ThriveDesk and enable the use of <strong>Portail WP<\/strong> on your WordPress site.<\/li>\n\n\n\n<li><strong>Wix :<\/strong> Fournir aux clients de Wix une assistance par chat en direct, par courrier \u00e9lectronique et par la base de connaissances.<\/li>\n\n\n\n<li><strong>Google Tag Manager :<\/strong> Ajoutez l'Assistant ThriveDesk \u00e0 votre site web en utilisant Google Tag Manager.<\/li>\n\n\n\n<li><strong>Joomla ! <\/strong>Mettre en place un chat en direct sur un site web Joomla.<\/li>\n\n\n\n<li><strong>Int\u00e9gration approfondie du commerce \u00e9lectronique : <\/strong>Int\u00e9grer ThriveDesk<strong> <\/strong>avec<strong> <a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce\/\" rel=\"noreferrer noopener\">WooCommerce<\/a>, SureCart, Easy Digital Downloads, <\/strong>et<strong> Freemius.<\/strong><\/li>\n\n\n\n<li><strong>Slack : <\/strong>Connectez ThriveDesk avec Slack pour une communication et une collaboration rationalis\u00e9es.<\/li>\n\n\n\n<li><strong>CRM : <\/strong>Acc\u00e9dez \u00e0 de nombreux services et solutions tels que FunnelKit et Fluent CRM.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support provides most of their integration options through Zapier. Other than that, it doesn\u2019t really have too many integration options.&nbsp;<\/p>\n\n\n\n<p>Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WooCommerce (paid add on):<\/strong> Let customers open support tickets against orders and select store products for queries. View customer orders and purchase history from a ticket view.&nbsp;<\/li>\n\n\n\n<li><strong>Easy Digital Downloads:<\/strong> This integration allows synchronization of EDD products with the Awesome Support product list. Users can <a href=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/edd-integration\" rel=\"noreferrer noopener\">access EDD customer profiles<\/a> directly from each ticket, enhancing support efficiency. The Premium EDD integration introduces the option to require a license key or a specific EDD product before allowing ticket submission. Moreover, it provides insights by displaying the lifetime value of a customer within each ticket.<\/li>\n\n\n\n<li><strong>Envato:<\/strong> This integration offers a layer of security by requiring an Envato license key before permitting ticket submission, ensuring only authorized users seek support through your system.<\/li>\n\n\n\n<li><strong>Int\u00e9grations CRM : <\/strong>Jetpack CRM, view support ticket details metabox directly inside their customer panel.<\/li>\n\n\n\n<li><strong>Google\u2019s Dialog Flow Artificial Intelligence engine: <\/strong>Used on their Smart Chat system.<\/li>\n\n\n\n<li><strong>Facebook Messenger:<\/strong> Integrate with Facebook Messenger.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de Gravity Forms :<\/strong> Cr\u00e9ez plusieurs formulaires de tickets en utilisant Gravity Forms.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. They offer more variation and quantity of integrations especially for eCommerce businesses.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1391\" height=\"704\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png\" alt=\"apprendre\" class=\"wp-image-33543\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn.png 1391w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-768x389.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/learn-18x9.png 18w\" sizes=\"(max-width: 1391px) 100vw, 1391px\" \/><\/figure>\n<\/div>\n\n\n<p>Faites l'exp\u00e9rience d'un support client de premier ordre avec ThriveDesk. Leur \u00e9quipe est d\u00e9vou\u00e9e \u00e0 votre succ\u00e8s, s'assurant que vos requ\u00eates sont trait\u00e9es rapidement. Que vous choisissiez de nous contacter via le chat, l'email ou le canal Discord, vous pouvez vous attendre \u00e0 des r\u00e9ponses rapides en quelques minutes, et non en quelques heures. Leurs repr\u00e9sentants du support ne sont pas seulement rapides \u00e0 aider mais aussi tr\u00e8s comp\u00e9tents.&nbsp;<\/p>\n\n\n\n<p>Leur <a href=\"https:\/\/www.thrivedesk.com\/fr\/learn\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/learn\/\" rel=\"noreferrer noopener\">page d'apprentissage<\/a> is a masterstroke as well. It contains well-made and thorough video documentation that takes you through various \u201cHow to\u201d style videos that make using their software and understanding their features a cinch. It can be extremely helpful for users during the onboarding process.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Ils comprennent vos questions et fournissent des conseils clairs et concis, rendant vos interactions avec ThriveDesk rafra\u00eechissantes et efficaces. Ils donnent la priorit\u00e9 au succ\u00e8s des clients, et leur support client exceptionnel est l\u00e0 pour s'assurer que vous tirez le meilleur parti de votre exp\u00e9rience avec ThriveDesk.<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support provides extensive customer support and documentation. With its rich set of features, the platform empowers users to effortlessly create and manage FAQs, providing customers with a self-service support hub to address common queries. Users can categorize FAQs and benefit from automatic topic suggestions, <a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-support-experience-ai\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-support-experience-ai\/\" rel=\"noreferrer noopener\">enhancing the overall customer experience<\/a>. The platform also offers robust documentation capabilities, allowing users to publish and customize comprehensive documentation with pre-built templates.<\/p>\n\n\n\n<p>Agents can leverage these resources when responding to tickets, which not only improves response times but also ensures users receive accurate information. Users can close tickets while simultaneously creating related FAQs or documentation, creating a seamless workflow. These features ensure maximum productivity and a well-organized <a href=\"https:\/\/www.thrivedesk.com\/fr\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">base de connaissances<\/a>.&nbsp;<\/p>\n\n\n\n<p>Whether setting up multiple FAQ pages, configuring documentation templates, or personalizing responses based on search results, Awesome Support delivers a comprehensive solution for efficient customer support and informative documentation.<\/p>\n\n\n\n<p>But ultimately, most users will run into a roadblock, which is that most of the features discussed above are premium features which means the free version users will not receive this kind of support.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both plugins offer robust customer support options and comprehensive documentation. Your choice between Awesome Support and ThriveDesk will depend on your preference for support channels and the level of independence you require when using the plugin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong>&nbsp;<\/p>\n\n\n\n<p><a href=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" rel=\"noreferrer noopener\">ThriveDesk<\/a> has mostly positive reviews. Users particularly appreciate its robust ticket management, sleek and user-friendly UI, live chat and the availability of a mobile app which allows them to provide support on the go.&nbsp;<\/p>\n\n\n\n<p>It holds a modest 4.8\/5 G2 rating with user reviews such as<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-1 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"689\" height=\"706\" data-id=\"33565\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png\" alt=\"Revue de ThriveDesk\" class=\"wp-image-33565\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review.png 689w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-Review-12x12.png 12w\" sizes=\"(max-width: 689px) 100vw, 689px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"687\" height=\"405\" data-id=\"33566\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png\" alt=\"ThriveDesk - Avis d&#039;utilisateurs\" class=\"wp-image-33566\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review.png 687w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/ThriveDesk-User-Review-18x12.png 18w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>Il est essentiel de lire les commentaires et les \u00e9valuations des utilisateurs pour comprendre comment chaque plugin fonctionne dans des sc\u00e9narios r\u00e9els. Ces informations peuvent vous aider \u00e0 peser le pour et le contre et \u00e0 d\u00e9terminer quel plugin correspond le mieux aux besoins sp\u00e9cifiques de votre entreprise.<\/p>\n\n\n\n<p><strong>Un soutien formidable&nbsp;<\/strong><\/p>\n\n\n\n<p>For the most part Awesome Support received positive reviews from its customers such as&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"679\" height=\"467\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png\" alt=\"Awesome Support User Review\" class=\"wp-image-33598\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review.png 679w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-User-Review-18x12.png 18w\" sizes=\"(max-width: 679px) 100vw, 679px\" \/><\/figure>\n\n\n\n<p>However there were multiple complaints about their customer service such as&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-gallery has-nested-images columns-default is-cropped wp-block-gallery-2 is-layout-flex wp-block-gallery-is-layout-flex\">\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"692\" height=\"700\" data-id=\"33600\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png\" alt=\"Awesome Support Bad User Review\" class=\"wp-image-33600\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review.png 692w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-User-Review-12x12.png 12w\" sizes=\"(max-width: 692px) 100vw, 692px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"693\" height=\"516\" data-id=\"33599\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png\" alt=\"Awesome Support Bad Customer Review\" class=\"wp-image-33599\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review.png 693w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/12\/Awesome-Support-Bad-Customer-Review-16x12.png 16w\" sizes=\"(max-width: 693px) 100vw, 693px\" \/><\/figure>\n<\/figure>\n\n\n\n<p>This goes to show that their customer support needs work. Customer support is not an area that software of Awesome Supports stature can afford to skim on.&nbsp;<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. On average, ThriveDesk\u2019s customer service agents reply faster than Awesome Support. Quick and efficient customer support is hard to compete with when it comes to preference.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/h3>\n\n\n\n<p><strong>ThriveDesk<\/strong><\/p>\n\n\n\n<p>ThriveDesk takes <a href=\"https:\/\/www.thrivedesk.com\/fr\/our\/security\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/security\/\" rel=\"noreferrer noopener\">data security<\/a> very seriously. With a robust set of measures in place, they ensure customer information remains protected and their interactions with the platform are secure. Two-factor authentication is employed for ThriveDesk access, and their Secure Shell Protocol is password protected. The infrastructure is continuously hardened to withstand potential threats, and all servers receive regular security updates.&nbsp;<\/p>\n\n\n\n<p>They host their servers in EU regions, maintain Denial-of-service protections, and implement a comprehensive monitoring system to identify issues proactively. Their encryption practices follow state-of-the-art techniques, including strong TLS keys and Forward-Secrecy, guaranteeing the confidentiality and integrity of customer data. ThriveDesk complies with <a href=\"https:\/\/www.thrivedesk.com\/fr\/our\/gdpr\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/gdpr\/\" rel=\"noreferrer noopener\">GDPR regulations<\/a> to safeguard customer privacy.&nbsp;<\/p>\n\n\n\n<p><strong>Un soutien formidable<\/strong><\/p>\n\n\n\n<p>Awesome Support places a strong emphasis on security and data privacy, ensuring compliance with regulations like GDPR. The platform allows users to add GDPR-related disclosures upon registration and track consent for various items, whether mandatory or optional. Users have the flexibility to request data deletion, and admins can remove consent when needed. This commitment to data privacy is further evident in the integration of deletion requests with WordPress 4.9.6 privacy hooks and the ability to download ticket data.<\/p>\n\n\n\n<p>In addition, Awesome Support offers robust audit trail capabilities, logging all ticket and reply edits. Users can choose between summary and detailed audit levels, giving control over who can edit tickets and replies. The platform also extends document protection features, allowing the selection of roles that can delete attachments and enabling end users to manage attachments. With options to automatically delete attachments on ticket closure and user-agent overrides, Awesome Support ensures data protection and security for both users and administrators.<\/p>\n\n\n\n<p class=\"has-background\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>ThriveDesk. Their explicit mention of implementing GDPR principles and emphasis on transparency may provide a slightly higher level of assurance for users concerned about privacy and compliance with evolving privacy regulatio<strong>ns.&nbsp;<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/h2>\n\n\n\n<p>When evaluating Helpdesk solutions for WordPress, the leading options are often ThriveDesk and Awesome Support. However, while both plugins offer <a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress-ticket-system\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress-ticket-system\/\" rel=\"noreferrer noopener\">syst\u00e8mes de billetterie<\/a>, ThriveDesk stands out.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Fonctionnalit\u00e9<\/strong><\/td><td><strong>ThriveDesk<\/strong>&nbsp;<\/td><td><strong>Un soutien formidable<\/strong><\/td><\/tr><tr><td>Base de connaissances<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><\/tr><tr><td>Chat en direct<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\ud83d\udc40 Smart chat (\u274cNot a true live chat feature)<\/td><\/tr><tr><td>IA d'assistance<\/td><td>\u2705 R\u00e9ponses intelligentes<\/td><td>\u2705 R\u00e9ponses intelligentes<\/td><\/tr><tr><td>Portail en libre-service<\/td><td>\u2705 Un portail de service \u00e0 la client\u00e8le \u00e0 l'effigie de la marque<\/td><td>\u2705 Un portail de service \u00e0 la client\u00e8le \u00e0 l'effigie de la marque<\/td><\/tr><tr><td>Public cible<\/td><td>Entreprises SaaS, entreprises WordPress, Agences, Consultants. Aucune limitation r\u00e9elle.&nbsp;<\/td><td>WordPress dependant but also provides a standalone API<\/td><\/tr><tr><td>Tarification<\/td><td>$25\/mois<\/td><td>$149\/Year<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>What defines a true Helpdesk solution? Built-in elements like knowledge bases, team workflows, self-service portals and automation. Let\u2019s look at a comparison table to get a more clearer picture<\/p>\n\n\n\n<p>En centralisant les tickets, les documents, le chat, les portails et l'automatisation dans un seul plugin, <strong>ThriveDesk delivers a all purpose Helpdesk for not just <a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress\/\" rel=\"noreferrer noopener\">WordPress<\/a> sites <\/strong>but also multiple types of businesses. Awesome Support only offers subsets of these capabilities and are only the most effective in a WordPress environment.<\/p>\n\n\n\n<p>Pour les sites SaaS et les \u00e9quipes de support occup\u00e9es visant \u00e0 fournir un service client 5 \u00e9toiles, ThriveDesk v\u00e9rifie toutes les cases en tant que service d'assistance de haut niveau.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/h2>\n\n\n\n<p><strong>Un soutien formidable<\/strong> is a user-friendly help desk software that simplifies customer support. It offers various features, but its pricing structure with premium add-ons might deter some users. Access to advanced reporting and email marketing features is limited to premium packages. Nevertheless, it remains a valuable choice for accessible support solutions.<\/p>\n\n\n\n<p>D'autre part, <strong>ThriveDesk<\/strong> offers a broad range of features, including support ticket management, workflow automations and live chat. While it\u2019s perfectly suited for most small to mid sized businesses it can also support larger businesses, it also places a high value on data privacy and security.<\/p>\n\n\n\n<p>En fin de compte, la d\u00e9cision de choisir entre ces deux logiciels sera centr\u00e9e sur les besoins de l'entreprise, mais si ces besoins se traduisent par de solides fonctions de billetterie, une interface utilisateur bien con\u00e7ue, un service client de premier ordre et des prix abordables, alors... <strong>ThriveDesk <\/strong>devrait \u00eatre votre r\u00e9f\u00e9rence.&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Effective customer support is a universal challenge for businesses. The choice of support tools plays a pivotal role in determining the quality of support services. In this context, Awesome Support and ThriveDesk, as leading WordPress plugins, stand out as robust solutions tailored to address critical business needs. Choosing the right tool can be challenging, given [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33757,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-33748","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=33748"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33748\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/33757"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=33748"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=33748"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=33748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}