{"id":33469,"date":"2023-11-30T12:22:44","date_gmt":"2023-11-30T09:22:44","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=33469"},"modified":"2025-11-28T10:56:13","modified_gmt":"2025-11-28T07:56:13","slug":"support-candy-vs-fluent-support","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/support-candy-vs-fluent-support\/","title":{"rendered":"Support Candy vs Fluent Support : Une comparaison compl\u00e8te"},"content":{"rendered":"<p class=\"wp-block-paragraph\">In the age of hyper-connectivity, where there are more communication channels than Saturn has moons, effective customer support and streamlined customer relationship management are critical for business success. Support Candy and Fluent Support, two prominent WordPress plugins, offer solutions for these key business aspects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Choosing the right WordPress support ticket plugins can be challenging, given the multitude of options available on WordPress. To assist you in making an informed choice, we\u2019ve prepared a comprehensive comparison of Support Candy and Fluent Support. Both plugins have distinct features and functionalities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cet article de blog propose une analyse approfondie des deux plugins, couvrant les fonctionnalit\u00e9s, les prix, la facilit\u00e9 d'utilisation, les options d'int\u00e9gration et bien plus encore. \u00c0 la fin, vous disposerez des informations n\u00e9cessaires pour choisir celui qui convient le mieux \u00e0 votre entreprise.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Join us as we explore the strengths and weaknesses of Support Candy and Fluent Support, helping you make an educated decision to meet your business requirements.<\/p>\n\n\n\n<div class=\"wp-block-rank-math-toc-block\" id=\"rank-math-toc\"><h6>Table des mati\u00e8res<\/h6><nav><ul><li><a href=\"#support-candy-vs-fluent-support-at-a-glance\">Support Candy vs Fluent Support at a Glance<\/a><\/li><li><a href=\"#overview-what-is-support-candy\">Overview \u2013 What is Support Candy?<\/a><\/li><li><a href=\"#overview-what-is-fluent-support\">Overview \u2013 What is Fluent Support?<\/a><ul><li><a href=\"#ticket-management\">Gestion des billets<\/a><\/li><li><a href=\"#email-marketing-and-automation\">Marketing par courriel et automatisation<\/a><\/li><li><a href=\"#live-chat\">Chat en direct<\/a><\/li><li><a href=\"#custom-forms\">Formulaires personnalis\u00e9s<\/a><\/li><li><a href=\"#reporting-and-analytics\">Rapports et analyses<\/a><\/li><li><a href=\"#pricing-and-plans\">Tarifs et plans<\/a><\/li><li><a href=\"#ease-of-use\">Facilit\u00e9 d'utilisation<\/a><\/li><li><a href=\"#integration-options\">Options d'int\u00e9gration<\/a><\/li><li><a href=\"#customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/a><\/li><li><a href=\"#user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/a><\/li><li><a href=\"#security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/a><\/li><\/ul><\/li><li><a href=\"#thrive-desk-a-worthy-alternative\">ThriveDesk: A Worthy Alternative<\/a><\/li><li><a href=\"#why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/a><\/li><li><a href=\"#which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\" id=\"support-candy-vs-fluent-support-at-a-glance\">Support Candy vs Fluent Support at a Glance<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Commen\u00e7ons par voir comment ils se comparent les uns aux autres en un coup d'\u0153il<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Fonctionnalit\u00e9<\/th><th>Support Candy<\/th><th>Soutien \u00e0 la fluidit\u00e9<\/th><\/tr><\/thead><tbody><tr><td>Prix de d\u00e9part<\/td><td>$79\/an<\/td><td>$77\/an<\/td><\/tr><tr><td>Caract\u00e9ristiques principales<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>Acheminement des billets<br><a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/canned-responses\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/canned-responses\/\" rel=\"noreferrer noopener\">R\u00e9ponses standardis\u00e9es<\/a><br>Notifications par courrier \u00e9lectronique<\/td><td>Billets illimit\u00e9s<br>Nombre illimit\u00e9 d'utilisateurs<br>Nombre illimit\u00e9 d'agents<br>SLAsMacros<br>Chat en direct<\/td><\/tr><tr><td>Facilit\u00e9 d'utilisation<\/td><td>Bon<\/td><td>Excellent<\/td><\/tr><tr><td>\u00c9valuation de WordPress<\/td><td>4.9\/5<\/td><td>4.6\/5<\/td><\/tr><tr><td>Live installations<\/td><td>10000+<\/td><td>6000+<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-what-is-support-candy\">Overview \u2013 What is Support Candy?<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png\" alt=\"Support Candy\" class=\"wp-image-33298\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP.png 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-768x403.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyHP-18x9.png 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.thrivedesk.com\/fr\/awesome-support-vs-support-candy\/\">Support Candy<\/a> est votre fid\u00e8le compagnon lorsqu&#039;il s&#039;agit de g\u00e9rer le support client directement sur votre site WordPress. C&#039;est un peu comme avoir un assistant personnel pour g\u00e9rer toutes ces demandes de renseignements et d&#039;assistance des clients, en s&#039;assurant que tout est bien organis\u00e9 au m\u00eame endroit. Avec Support Candy, vous pouvez cr\u00e9er, attribuer et suivre sans effort les tickets d&#039;assistance, les transformant ainsi en votre <a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat-best-practices\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat-best-practices\/\" rel=\"noreferrer noopener\">ultimate to-do list for customer service<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L'une des fonctions pratiques de Support Candy est son syst\u00e8me de notification par courrier \u00e9lectronique. Il permet \u00e0 votre \u00e9quipe d'assistance et \u00e0 vos clients de rester dans la boucle en envoyant des notifications par courrier \u00e9lectronique en temps voulu, ce qui garantit que tout le monde reste inform\u00e9 de l'\u00e9tat des tickets d'assistance et des mises \u00e0 jour. Plus besoin de se poser des questions ou de deviner - tout est \u00e0 port\u00e9e de main.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy also lets you create custom forms, which is incredibly useful for collecting specific information from customers when they reach out for support. This way, you can gather all the necessary details without the back-and-forth, making the <a href=\"https:\/\/www.thrivedesk.com\/fr\/customer-service-techniques\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/customer-service-techniques\/\" rel=\"noreferrer noopener\">support process more efficient<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy also provides knowledge base functionality but in the form of a third party integration. It possesses no native knowledge base functionality. Using this integration, you can create and share articles to answer common questions, saving time for your team and customers. Plus, it offers reporting and analytics tools to help you gauge your support team\u2019s performance and customer satisfaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"overview-what-is-fluent-support\">Overview \u2013 What is Fluent Support?<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1617\" height=\"754\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png\" alt=\"Customer support software interface showcasing ticket management and live chat features for WordPress customer service solutions.\" class=\"wp-image-39104\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport.png 1617w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-768x358.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-1536x716.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/05\/fluentsupport-18x8.png 18w\" sizes=\"(max-width: 1617px) 100vw, 1617px\" \/><figcaption class=\"wp-element-caption\">Customer support made fun with a feature-packed WordPress customer ticket management system.<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Fluent Support is like your dedicated customer support assistant right within your WordPress environment. It\u2019s designed to streamline and optimize the way you <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-handle-customer-complaints-and-issues\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-handle-customer-complaints-and-issues\/\" rel=\"noreferrer noopener\">traiter les demandes de renseignements des clients<\/a>, providing an all-in-one solution for businesses of various sizes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of Fluent Support\u2019s notable features is its ticket management system, which simplifies the process of creating, assigning, and tracking support tickets. You can say goodbye to the chaos of scattered emails and messages \u2013 Fluent Support centralizes it all.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition, Fluent Support offers custom forms, enabling you to collect specific details from customers when they reach out for assistance. This feature minimizes the back-and-forth communication and accelerates the support process, making it more efficient.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support includes a customer portal feature with a <a href=\"https:\/\/www.thrivedesk.com\/fr\/knowledge-base\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/knowledge-base\/\" rel=\"noreferrer noopener\">base de connaissances<\/a> but the knowledge base part as an integration (BetterDocs) rather than a native feature, allowing you to create and share informative articles to address common customer questions on a unified interface. They also provide reporting and analytics tools so you can monitor your support team\u2019s performance and gauge customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ticket-management\">Gestion des billets<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When it comes to managing support tickets, Support Candy is a dedicated specialist. It provides a comprehensive and efficient ticket management system that covers all the basics. With Support Candy, you can create new tickets, assign them to the appropriate team members, and easily track their progress. It also offers email notifications, which means that you and your customers stay in the loop regarding ticket statuses and updates. Support Candy has you covered if you\u2019re primarily looking for a <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/wordpress-ticket-system\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/wordpress-ticket-system\/\" rel=\"noreferrer noopener\">ticketing system plugin<\/a><\/strong> that excels in ticket management and support organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support excels in simplifying ticket management with an intuitively designed interface that empowers businesses to wield control over customer inquiries. With a user-friendly system for creating, sorting, and customizing tickets, it streamlines the handling of questions and concerns, making support a hassle-free process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Advanced filters and search functionality add another layer of efficiency, enabling the rapid sorting and organization of tickets. This feature enhances response times and ensures agents can navigate their tasks seamlessly. In addition, the system provides an at-a-glance view of your support desk\u2019s status, offering clear insights into ongoing and resolved inquiries.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Furthermore, Fluent Support introduces <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/tags\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/tags\/\" rel=\"noreferrer noopener\">ticket tags<\/a>, offering a personalized ticket labeling approach. This adaptable system allows you to customize ticket management to match your specific organizational style, providing a level of control that simplifies your support operations.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Fluent Support. Both are equally capable of providing all the essential features that a ticket management system should have but Fluent Support is more capable when it comes to ticket management.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"email-marketing-and-automation\">Marketing par courriel et automatisation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s worth noting that Support Candy primarily focuses on support ticket management and doesn\u2019t include email marketing or <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/automation\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/automation\/\" rel=\"noreferrer noopener\">automation features<\/a>. If your primary business need revolves around handling customer support inquiries and tickets, Support Candy aligns well with that objective however it lacks a any solid technical support when it comes to email marketing and automations.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support provides a stand-alone tool for email automation. However, It doesn\u2019t come equipped with their support software. This CRM tool is called Fluent CRM, which boasts robust email marketing and marketing automation features. With <a href=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\/fluentcrm-integration\" rel=\"noreferrer noopener\">Fluent CRM<\/a>, you can create and send targeted email campaigns, track their performance, and even set up automated email sequences. This integration availability makes Fluent Support an attractive choice if you want to combine support ticket management with marketing capabilities.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Fluent Support. Has a separate fully enriched tool for email marketing and automation features, even if it doesn\u2019t come stock with their support tool suite.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"live-chat\">Chat en direct<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy est un syst\u00e8me de ticketing con\u00e7u pour WordPress, mais il lui manque une fonctionnalit\u00e9 cruciale : <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/live-chat\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/live-chat\/\" rel=\"noreferrer noopener\">assistance par chat en direct<\/a><\/strong>. S'il excelle dans la gestion et l'organisation des tickets d'assistance, l'absence de chat en direct peut constituer un inconv\u00e9nient majeur. Le chat en direct fournit une assistance en temps r\u00e9el aux clients et permet de r\u00e9pondre rapidement \u00e0 leurs questions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sans cette fonctionnalit\u00e9, <a href=\"https:\/\/www.thrivedesk.com\/fr\/support-candy-alternatives\/\">Support Candy<\/a> ne permet pas d&#039;engager un dialogue client imm\u00e9diat et personnalis\u00e9, ce qui est essentiel pour g\u00e9rer les probl\u00e8mes urgents, fournir des solutions instantan\u00e9es et garantir la satisfaction du client. Si votre site Web WordPress n\u00e9cessite \u00e0 la fois des fonctionnalit\u00e9s de ticketing et de chat en direct, vous devrez peut-\u00eatre envisager des plugins ou des int\u00e9grations suppl\u00e9mentaires, ce qui peut compliquer votre syst\u00e8me d&#039;assistance et potentiellement conduire \u00e0 une exp\u00e9rience client moins fluide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is a bit comical that even though Fluent Support markets themselves as a \u201ccomplete\u201d <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/best-helpdesk-plugin-for-wordpress\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/best-helpdesk-plugin-for-wordpress\/\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk software<\/a><\/strong>, they provide no live chat feature. They even use <strong>Croustillant<\/strong> on their own website which is a third party app. This just highlights their dependance on the WordPress ecosystem. Live chat is a significant drawback for businesses seeking real-time engagement with their customers. Live chat has become an essential tool for instant customer support and issue resolution.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Its absence in Fluent Support\u2019s offerings can result in missed opportunities for prompt and efficient communication with customers. This limitation may lead to customers\u2019 frustration due to delayed responses, impacting their satisfaction and overall customer experience. Integrating a live chat feature for immediate support is essential to maintain a competitive edge in the customer support software market.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>To be honest, neither if live chat is concerned. You\u2019d be much better off picking a software such as ThriveDesk as it provides a dedicated native live chat.<strong>&nbsp;<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"custom-forms\">Formulaires personnalis\u00e9s<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy offers a robust and versatile custom form creation system, with access to over 16 custom field types. These custom fields allow you to customize your ticket submission forms extensively, ensuring that you can capture specific information that is crucial for addressing customer queries efficiently.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With Support Candy, you can create dedicated ticket fields for gathering additional information about the ticket itself, agent-only fields for <a href=\"https:\/\/www.thrivedesk.com\/fr\/our\/security\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/security\/\" rel=\"noreferrer noopener\">storing internal data<\/a> relevant to the ticket, and customer fields that maintain consistent customer information across all their tickets. Additionally, the plugin includes a Terms &amp; Conditions checkbox in the ticket form, which can be valuable for ensuring compliance and managing user agreements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While Fluent Support may not offer the same range of custom field types as Support Candy, it focuses on efficient ticket management and segmentation. This plugin allows you to segment tickets by the product, which can be useful for categorizing and prioritizing customer queries.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Both customers and support agents have the ability to set the priority of a ticket, ensuring that urgent issues are addressed promptly. Additionally, Fluent Support provides the feature of <a href=\"https:\/\/www.thrivedesk.com\/fr\/features\/private-notes\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/features\/private-notes\/\" rel=\"noreferrer noopener\">adding internal notes<\/a> to each ticket, facilitating better communication among support agents and streamlining the support process.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Support Candy. It provides more form customization options as opposed to Fluent Support which focuses more on ticket segmentation and management.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"reporting-and-analytics\">Rapports et analyses<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy includes reporting and analytics tools that enable you to track support team performance and <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-to-meet-customer-satisfaction\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-to-meet-customer-satisfaction\/\" rel=\"noreferrer noopener\">satisfaction des clients<\/a>. You can gain insights into how well your support operations are running, helping you make data-driven decisions to improve customer service. They give you statistics such as ticket Statistics,Response Delay, Ticket Closing Delay, Communication Gap, Ratings and custom Fields<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support is king in this category because while providing basic reporting and analytics. They give you much more comprehensive statistics that will help you know more about your team and overall business performance. It provides reports such as personal reports, agent reports, agent summary export, individual agent summary export, individual performance, hourly reports, product report, business boxes reports<\/p>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-background\" style=\"background-color:#d6eefe\">Our pick: Fluent Support. More comprehensive reporting capabilities.<\/h4>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"pricing-and-plans\">Tarifs et plans<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Personnel<\/td><td>$79\/an (licence pour un seul site)<\/td><\/tr><tr><td>Professionnel<\/td><td>$149\/an (5 sites)<\/td><\/tr><tr><td>Agence<\/td><td>$299\/an (20 sites)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">Based on Nov 2023<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>Licence pour site unique<\/td><td>$77\/an&nbsp;<\/td><\/tr><tr><td>Licence de l'agence<\/td><td>$149\/an&nbsp;<\/td><\/tr><tr><td>Licence pour 50 sites<\/td><td>$239\/an&nbsp;<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de novembre 2023<\/figcaption><\/figure>\n\n\n<style id=\"bricks-inline-css-component-iqrrqn\">\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-pjjxod{border-radius: var(--radius)}\n\n\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-fujpfq{margin-top: 0; margin-bottom: 0}\n.block-editor-iframe__body h3 a{ color: var(--text-color-strong) !important;}\n\n\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-cgzjui{font-size: var(--text-s)}\n.block-editor-iframe__body .brxe-cgzjui  a{font-size: var(--text-s); font-size: inherit}\n\n\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-cvevqi{font-size: var(--text-xs); color: #ffffff; background-color: #ffffff; border: 1px solid var(--border-color-light)}\n.block-editor-iframe__body .brxe-cvevqi:hover{background-color: #f3f4f6}\n\n\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-wtdhxe{row-gap: 8px}\n\n\n\/* BREAKPOINT: Bureau (BASE) *\/\n.block-editor-iframe__body .brxe-iqrrqn{flex-direction: row; display: grid; align-items: initial; grid-gap: var(--gap); grid-template-columns: 280px 1fr; padding-top: 1em; padding-right: 1em; padding-bottom: 1em; padding-left: 1em; border: 1px solid var(--border-color-light); border-radius: var(--radius); align-items: center; margin-top: 2em; margin-bottom: 2em; transition: all 0.2s linear}\n.block-editor-iframe__body .brxe-iqrrqn:hover{transform:  scaleX(1.02) scaleY(1.02)}\n\n\/* BREAKPOINT: Mobile paysage *\/\n@media (max-width: 767px){\n.block-editor-iframe__body .brxe-iqrrqn{grid-template-columns: 1fr}\n}\n\n\/* Disable links in editor *\/\n.block-editor-iframe__body a.brxe-iqrrqn, .block-editor-iframe__body .brxe-iqrrqn a{ pointer-events: none; }\n<\/style><div class=\"brxe-iqrrqn brxe-block brx-grid bg-secondary-light grid-col\"><img decoding=\"async\" width=\"1200\" height=\"630\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg\" class=\"brxe-pjjxod brxe-image css-filter size-full\" alt=\"calculateur de co\u00fbts promotionnels de personnages de dessins anim\u00e9s\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal.jpg 1200w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-768x403.jpg 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/11\/og-helpdesk-cost-cal-18x9.jpg 18w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\"><div class=\"brxe-wtdhxe brxe-block\"><h3 class=\"brxe-fujpfq brxe-heading\"><a href=\"https:\/\/www.thrivedesk.com\/fr\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Calculateur de co\u00fbts du service d&#039;assistance<\/a><\/h3><div class=\"brxe-cgzjui brxe-text\"><p>Arr\u00eatez de deviner. Comparez les co\u00fbts mensuels r\u00e9els de ThriveDesk, Freshdesk, Gorgias, Intercom et autres solutions en fonction de la taille de votre \u00e9quipe et de vos besoins en fonctionnalit\u00e9s.<\/p>\n<\/div><a class=\"brxe-cvevqi brxe-button bricks-button\" href=\"https:\/\/www.thrivedesk.com\/fr\/tools\/helpdesk-cost-calculator\/\" target=\"_blank\">Explorez maintenant<\/a><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Both Support Candy and Fluent Support offer a variety of pricing plans to choose from. However, Fluent Support offers more features overall, including <a href=\"https:\/\/www.thrivedesk.com\/fr\/reporting\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/reporting\/\" rel=\"noreferrer noopener\">advanced reporting features<\/a>, custom ticket forms, agent collaboration, SLAs, macros, audit logs, and security features.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Additionally, Fluent Support offers a 50 Sites License plan, which is not available from Support Candy. This makes Fluent Support a better option for businesses with many websites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Overall, Fluent Support is a better value for the money than Support Candy. It offers more features and flexibility, and it is more affordable for businesses with a large number of websites.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If money is limited for your business, a help desk that can be a Fluent Support or Support Candy alternative is<strong> ThriveDesk<\/strong>. Ils offrent <a href=\"https:\/\/www.thrivedesk.com\/fr\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">des plans de tarification simples<\/a> Con\u00e7ue pour r\u00e9pondre aux divers besoins des entreprises, la formule \u00e0 deux options seulement facilite la prise de d\u00e9cision des chefs d'entreprise en mati\u00e8re de tarification. Choisissez le plan qui correspond \u00e0 vos besoins de support et \u00e0 votre budget, que vous soyez une petite \u00e9quipe ou une entreprise en pleine croissance.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td>D\u00e9marrage<\/td><td>$25\/mois (4 si\u00e8ges)<\/td><\/tr><tr><td>Plus<\/td><td>$85\/mois (10 si\u00e8ges)<\/td><\/tr><tr><td>Entreprise<\/td><td>$25\/place par mois (Minimum 10 places)<\/td><\/tr><\/tbody><\/table><figcaption class=\"wp-element-caption\">A partir de novembre 2023<\/figcaption><\/figure>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Fluent Support. It offers more features and flexibility, and it is more affordable for businesses with a large number of websites.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"ease-of-use\">Facilit\u00e9 d'utilisation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy prides itself on its simplicity and user-friendliness. Its interface is designed to be intuitive, making it easy for support teams to navigate and manage tickets efficiently. Creating and assigning tickets is a straightforward process, and you can set up custom forms with ease.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The plugin also provides ample documentation and resources to guide users through the <a href=\"https:\/\/www.thrivedesk.com\/fr\/how-it-works\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/how-it-works\/\" rel=\"noreferrer noopener\">setup and configuration process<\/a>. Whether you\u2019re a novice or an experienced user, you should be able to get Support Candy up and running without significant issues.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support is similarly designed with user-friendliness in mind. It offers an intuitive interface that makes handling support tickets, email marketing, and marketing automation accessible to users of all skill levels. Setting up email campaigns and automated sequences is streamlined to enhance user productivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Fluent Support team also offers robust <a href=\"https:\/\/help.thrivedesk.com\/en\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/help.thrivedesk.com\/en\" rel=\"noreferrer noopener\">documentation and support resources<\/a>. If you\u2019re new to CRM and support plugins, these resources can help you get started quickly and make the most of the tool.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Fluent Support. It offers custom ticket forms, agent collaboration, and SLAs, which can help to streamline the customer support process and reduce the time it takes to resolve tickets.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"integration-options\">Options d'int\u00e9gration<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy offers a variety of <a href=\"https:\/\/www.thrivedesk.com\/fr\/integrations\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/integrations\/\" rel=\"noreferrer noopener\">integration options<\/a>, allowing you to extend its functionality and connect with other tools that your business uses. While it primarily focuses on support ticket management, you can integrate it with plugins or third-party services that complement your customer support operations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les options d'int\u00e9gration courantes pour Support Candy sont les suivantes<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email Piping :<\/strong> Cr\u00e9er des tickets ou y r\u00e9pondre \u00e0 partir d'un compte de messagerie.<\/li>\n\n\n\n<li><strong>Int\u00e9gration WooCommerce :<\/strong> Ajout d'un onglet d'assistance sur la page Mon compte et d'un bouton d'aide pour les commandes.<\/li>\n\n\n\n<li><strong>Int\u00e9grations de bases de connaissances :<\/strong> Int\u00e8gre les plugins de base de connaissances les plus populaires pour WordPress.<\/li>\n\n\n\n<li><strong>FAQ Int\u00e9grations :<\/strong> Int\u00e8gre les plugins de FAQ les plus populaires pour WordPress.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de l'EDD :<\/strong> Int\u00e9gration de Easy Digital Downloads dans le billet.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de Gravity Forms :<\/strong> Cr\u00e9ez plusieurs formulaires de tickets en utilisant Gravity Forms.<\/li>\n\n\n\n<li><strong>Int\u00e9gration de Slack : <\/strong>Recevez des notifications instantan\u00e9es sur votre canal Slack.<\/li>\n\n\n\n<li><strong>Int\u00e9grations LMS :<\/strong> Int\u00e8gre les plugins LMS les plus populaires pour WordPress.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support is designed to be more than just a support ticket management tool. It includes features for email marketing and marketing automation, which means it integrates with email marketing platforms and third-party services to provide a seamless experience.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Voici quelques-unes des int\u00e9grations qu'ils proposent :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WooCommerce &amp; EDD:<\/strong> Let customers open support tickets against orders and select store products for queries. View customer orders and purchase history from a ticket view.<\/li>\n\n\n\n<li><strong>Membership Plugins:<\/strong> Integration with Restrict Content Pro, Paid Membership Pro, and Wishlist Member. View member\u2019s membership information from a ticket view.<\/li>\n\n\n\n<li><strong>Learning Management Systems (LMS):<\/strong> Integration with LearnDash, LifterLMS, and TutorLMS. View student details when supporting.<\/li>\n\n\n\n<li><strong>BuddyPress \/ BuddyBoss:<\/strong> Get a detailed overview of community members from the ticket overview.<\/li>\n\n\n\n<li><strong>Smart Automation:<\/strong> Leverage the power of workflows and saved replies for automated responses, internal notes, priority setting, and agent assignment on customer queries. Implement manual workflows for task automation on selected filtered tickets, making it easier to automate multiple tickets with a single click.<\/li>\n<\/ul>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both plugins offer valuable integration options, but the extent and type of integration will depend on your specific business needs. Consider the tools and services you currently use or plan to implement, and evaluate which plugin\u2019s integration options align better with your workflow and goals.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"customer-support-and-documentation\">Assistance \u00e0 la client\u00e8le et documentation<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy prend le support client au s\u00e9rieux. Ils fournissent plusieurs canaux d'assistance, y compris l'assistance par e-mail et un forum d'assistance o\u00f9 vous pouvez poser des questions et demander de l'aide. Les temps de r\u00e9ponse sont g\u00e9n\u00e9ralement rapides et l'\u00e9quipe d'assistance est r\u00e9put\u00e9e pour sa r\u00e9activit\u00e9 face aux demandes des utilisateurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In addition to direct customer support, Support Candy offers detailed documentation and guides. You can find resources that cover everything from installation to advanced configurations. This extensive documentation is beneficial for users who prefer self-help and want to troubleshoot issues independently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support is dedicated to providing <a href=\"https:\/\/www.thrivedesk.com\/fr\/exceptional-customer-service\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/exceptional-customer-service\/\" rel=\"noreferrer noopener\">reliable customer support<\/a> as well. They offer multiple support channels, including email and a support forum and customer portal where users can seek help and advice. The Fluent Support team is responsive and strives to assist users in resolving their questions or concerns.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In terms of documentation, Fluent Support offers a comprehensive knowledge base that covers various aspects of using the plugin. This resource can be particularly useful for users who prefer to access information independently and troubleshoot any potential issues. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One problem however is that they use a third party software in BetterDocs to provide a knowledge base feature, similar to Support Candy. This again goes against their claim as being a \u201ccomplete\u201d helpdesk solution. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A knowledge base is a bread-and-butter feature of a helpdesk software and using a third party software to provide these features simply makes the experience less personalized and meaningful for its users.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Both plugins offer robust customer support options and comprehensive documentation. Your choice between Support Candy and Fluent Support will depend on your preference for support channels and the level of independence you require when using the plugin.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"user-reviews-and-testimonials\">Avis et t\u00e9moignages d'utilisateurs<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Real-world user <a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce-review-plugins\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce-review-plugins\/\" rel=\"noreferrer noopener\">feedback and reviews<\/a> are invaluable when making a decision about a WordPress plugin. In this section, we\u2019ll explore what users have to say about their experiences with both Support Candy and Fluent Support.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy a acquis une base d'utilisateurs d\u00e9vou\u00e9s qui appr\u00e9cient sa simplicit\u00e9 et son efficacit\u00e9 dans la gestion des tickets d'assistance. Les utilisateurs font souvent l'\u00e9loge de son interface conviviale, de sa facilit\u00e9 d'utilisation et de sa capacit\u00e9 \u00e0 cr\u00e9er des formulaires personnalis\u00e9s pour collecter des informations sp\u00e9cifiques aupr\u00e8s des clients.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy b\u00e9n\u00e9ficie actuellement d'une solide \u00e9valuation WordPress de 4,9\/5, accompagn\u00e9e d'avis majoritairement positifs tels que<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"687\" height=\"322\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1.png\" alt=\"Support Candy Avis des utilisateurs\" class=\"wp-image-33546\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1.png 687w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview1-18x8.png 18w\" sizes=\"(max-width: 687px) 100vw, 687px\" \/><\/figure>\n<\/div>\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"685\" height=\"435\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2.png\" alt=\"Commentaires des utilisateurs de Support Candy\" class=\"wp-image-33547\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2.png 685w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/SupportCandyUserReview2-18x12.png 18w\" sizes=\"(max-width: 685px) 100vw, 685px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Cependant, certains utilisateurs ont not\u00e9 que, bien qu'il excelle dans la gestion des tickets d'assistance, il n'offre pas les fonctionnalit\u00e9s CRM avanc\u00e9es requises par les entreprises qui recherchent des capacit\u00e9s de gestion de la relation client plus compl\u00e8tes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.thrivedesk.com\/fr\/fluent-support-vs-thrivedesk\/\">Soutien \u00e0 la fluidit\u00e9<\/a> a re\u00e7u des commentaires positifs pour sa polyvalence. Les utilisateurs appr\u00e9cient son <a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce-help-desk-plugin\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce-help-desk-plugin\/\" target=\"_blank\" rel=\"noreferrer noopener\">woocommerce helpdesk plugin<\/a> features, email marketing capabilities, and marketing automation, which provide a holistic solution for managing customer interactions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many users find Fluent Support to be a one-stop solution for customer support and marketing, which streamlines their workflow and simplifies communication with customers. It holds a modest 4.6\/5 WordPress rating with user reviews such as<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"680\" height=\"605\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2.png\" alt=\"Fluent Support Review\" class=\"wp-image-33549\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2.png 680w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportReview2-13x12.png 13w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/><\/figure>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"708\" height=\"521\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1.png\" alt=\"Fluent Support User Review\" class=\"wp-image-33550\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1.png 708w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/Fluent-Support-Review-User-Review-1-16x12.png 16w\" sizes=\"(max-width: 708px) 100vw, 708px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">However, some users have mentioned that their customer support can be unresponsive for long periods, which creates problems for customers.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"697\" height=\"596\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1.png\" alt=\"Fluent Support Bad Review\" class=\"wp-image-33551\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1.png 697w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/11\/FluentSupportBadReview1-14x12.png 14w\" sizes=\"(max-width: 697px) 100vw, 697px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Il est essentiel de lire les commentaires et les \u00e9valuations des utilisateurs pour comprendre comment chaque plugin fonctionne dans des sc\u00e9narios r\u00e9els. Ces informations peuvent vous aider \u00e0 peser le pour et le contre et \u00e0 d\u00e9terminer quel plugin correspond le mieux aux besoins sp\u00e9cifiques de votre entreprise.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Our Pick: <\/strong>Support Candy. It\u2019s overall higher rated and their customer service also did not seem as unresponsive as Fluent Support based on user reviews.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"security-and-data-privacy\">S\u00e9curit\u00e9 et confidentialit\u00e9 des donn\u00e9es<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Support Candy places a strong emphasis on data privacy and security. They collect various types of personal data, such as comments, media uploads, and customer support information. To ensure the security of this data, Support Candy employs measures that <a href=\"https:\/\/www.thrivedesk.com\/fr\/woocommerce-password-protect\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/woocommerce-password-protect\/\" rel=\"noreferrer noopener\">protect against unauthorized access<\/a>, alteration, disclosure, or destruction.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les donn\u00e9es personnelles sont trait\u00e9es avec soin et conserv\u00e9es pendant une dur\u00e9e d\u00e9termin\u00e9e, ce qui permet aux utilisateurs de demander des modifications ou des suppressions. Il est essentiel de noter que Support Candy d\u00e9clare explicitement qu'il ne partage pas les donn\u00e9es des utilisateurs avec des personnes ou des services tiers, ce qui garantit clairement la confidentialit\u00e9 et la s\u00e9curit\u00e9 des informations des utilisateurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Soutien \u00e0 la fluidit\u00e9<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Fluent Support also prioritizes data privacy and security. They collect personal information, including order details, and automatically gather device information as users interact with the site. To safeguard personal information, Fluent Support employs encryption and digital signatures for sensitive data exchanges.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They are transparent about data collection and usage, ensuring users understand how their information is processed and their rights to access, correct, or delete their data. Additionally, Fluent Support is actively working to implement <a href=\"https:\/\/www.thrivedesk.com\/fr\/our\/gdpr\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/our\/gdpr\/\" rel=\"noreferrer noopener\">R\u00e8glement g\u00e9n\u00e9ral sur la protection des donn\u00e9es (RGPD)<\/a> principles, demonstrating their commitment to staying compliant with evolving privacy regulations.<\/p>\n\n\n\n<p class=\"has-background wp-block-paragraph\" style=\"background-color:#d6eefe\"><strong>Notre choix : <\/strong>Fluent Support. Their explicit mention of implementing GDPR principles and emphasis on transparency may provide a slightly higher level of assurance for users concerned about privacy and compliance with evolving privacy regulations.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"thrive-desk-a-worthy-alternative\">ThriveDesk: A Worthy Alternative<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"1881\" height=\"1137\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png\" alt=\"ThriveDesk, une plateforme de support client bas\u00e9e sur l&#039;IA, propose un logiciel de centre d&#039;assistance int\u00e9gr\u00e9 avec chat, tickets et automatisation par IA pour une meilleure fid\u00e9lisation et un engagement client accru.\" class=\"wp-image-39188\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1.png 1881w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-768x464.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-1536x928.png 1536w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2022\/08\/thrivedesk-1-18x12.png 18w\" sizes=\"(max-width: 1881px) 100vw, 1881px\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re in search of a robust helpdesk solution that streamlines customer support, ThriveDesk has you covered. Designed with businesses in mind, ThriveDesk stands out as a powerful yet user-friendly live chat assistant tailored especially for eCommerce entrepreneurs as opposed to both Support Candy and Fluent Support, which boasts no native live chat feature.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">ThriveDesk caters to small businesses, providing the tools needed to manage real-time customer interactions effectively. Features like a <a href=\"https:\/\/www.thrivedesk.com\/fr\/shared-inbox\/\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/shared-inbox\/\" target=\"_blank\" rel=\"noreferrer noopener\">help desk and ticket system<\/a>, quick replies, seamless file sharing through the chat widget, the convenience of emojis, customer satisfaction surveys, sales tracking reports for eCommerce,&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What elevates ThriveDesk above most helpdesk software is that it provides a tailor-made customer service portal for WordPress users called <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/introducing-wpportal\/\" target=\"_blank\" data-type=\"link\" data-id=\"https:\/\/www.thrivedesk.com\/introducing-wpportal\/\" rel=\"noreferrer noopener\">Portail WP<\/a><\/strong> with built-in knowledge base functionality, which you can host directly on your WordPress site.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Another thing that put it ahead is its live chat. It\u2019s USP being that since it\u2019s their own custom live chat, people using ThriveDesk do not have to juggle multiple interfaces to handle support tickets. All tickets are viewable under one unified dashboard, drastically reducing support time.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Worried about system performance? Don\u2019t be. ThriveDesk boasts a lightweight and optimized design that ensures smooth website functionality without slowing it down. Our speedy agent interface guarantees swift responses and maximum efficiency, all while ensuring your website operates seamlessly.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Caract\u00e9ristiques principales<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Here are some of their key features:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Portail libre-service (WPPortal)<\/li>\n\n\n\n<li>Int\u00e9grations de tiers<\/li>\n\n\n\n<li>Mesures de performance<\/li>\n\n\n\n<li>Chat en direct<\/li>\n\n\n\n<li>Gestion du flux de travail<\/li>\n\n\n\n<li>Alertes \/ escalade<\/li>\n\n\n\n<li>Gestion des billets<\/li>\n\n\n\n<li>Base de donn\u00e9es clients<\/li>\n\n\n\n<li>Gestion des courriels<\/li>\n\n\n\n<li>Base de connaissances \u00e9tendue<\/li>\n\n\n\n<li>Enqu\u00eates et commentaires<\/li>\n\n\n\n<li>Le prix de ThriveDesk commence \u00e0 partir de $25 par mois.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-thrive-desk-is-your-best-bet\">Pourquoi ThriveDesk est votre meilleur choix ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">When evaluating Helpdesk solutions for WordPress, some of the leading options are often ThriveDesk, Support Candy and Fluent Support. However, while all three plugins offer ticketing systems, ThriveDesk stands out.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What defines a true Helpdesk solution? Built-in elements like knowledge bases, team workflows, self-service portals and automation. Lets look at a comparison table to get a more clearer picture<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><thead><tr><th>Fonctionnalit\u00e9<\/th><th>ThriveDesk&nbsp;<\/th><th>Support Candy<\/th><th>Soutien \u00e0 la fluidit\u00e9<\/th><\/tr><\/thead><tbody><tr><td>Base de connaissances<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\u274c Only accessible through third partyintegration&nbsp;<\/td><td>\u274c Uniquement accessible par l'int\u00e9gration d'une tierce partie&nbsp;<\/td><\/tr><tr><td>Chat en direct<\/td><td>\u2705 Int\u00e9gr\u00e9<\/td><td>\u274c Pas de chat en direct disponible<\/td><td>\u274c no live chat available<\/td><\/tr><tr><td>IA d'assistance<\/td><td>\u2705 R\u00e9ponses intelligentes<\/td><td>\u274c Pas d'aide \u00e0 l'IA disponible<\/td><td>\u274c Pas d'aide \u00e0 l'IA disponible<\/td><\/tr><tr><td>Portail en libre-service<\/td><td>\u2705 Un portail de service \u00e0 la client\u00e8le \u00e0 l'effigie de la marque<\/td><td>\u274c Pas de portail de service \u00e0 la client\u00e8le<\/td><td>\u2705 Customer service portal available<\/td><\/tr><tr><td>Public cible<\/td><td>Entreprises SaaS, entreprises WordPress, Agences, Consultants. Aucune limitation r\u00e9elle.&nbsp;<\/td><td>WordPress dependant<\/td><td>WordPress dependant&nbsp;<\/td><\/tr><tr><td>Tarification<\/td><td>$25\/mois<\/td><td>$79\/an<\/td><td>$77\/an&nbsp;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">By centralizing tickets, docs, chat, portals, and automation into a <a href=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" data-type=\"link\" data-id=\"https:\/\/wordpress.org\/plugins\/thrivedesk\/\" target=\"_blank\" rel=\"noreferrer noopener\">helpdesk wordpress plugin<\/a>, <strong>ThriveDesk offre un service d'assistance polyvalent qui ne s'adresse pas seulement aux sites WordPress. <\/strong>but also multiple types of businesses. Support Candy and Fluent Support only offer subsets of these capabilities and are only the most effective in a WordPress environment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For SaaS sites and busy support teams aiming to deliver 5-star customer service, ThriveDesk checks all the boxes as an All round high level Helpdesk.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"which-one-to-pick-for-your-business\">Lequel choisir pour votre entreprise ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Support Candy<\/strong> brille dans le domaine de la gestion des tickets d'assistance. Son interface conviviale, ses formulaires personnalisables et sa base de connaissances en font un outil pr\u00e9cieux pour les entreprises qui privil\u00e9gient un support client efficace. Il met fortement l'accent sur la confidentialit\u00e9 et la s\u00e9curit\u00e9 des donn\u00e9es, garantissant aux utilisateurs que leurs informations sont trait\u00e9es avec soin et ne sont pas partag\u00e9es avec des tiers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cependant, il ne tient pas ses promesses en tant que service d'assistance complet, car il ne dispose pas de fonctions de base de connaissances et de portail client natives. Il n'a pas de fonctionnalit\u00e9 de chat en direct et son support client est parfois lent et ignorant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But it\u2019s a similar story like Support Candy. Even though Fluent Support does provide a customer portal feature it still depends on third-party integrations to provide knowledge base functionality. And similar to Support Candy, it lacks a live chat feature.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless you\u2019re an eCommerce business that must have live chat as a feature, the choice can vary, but for most categories we looked at, Support Candy was the more robust and dependable plugin overall.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, having discussed both software in depth, you can still be on the fence about picking either. For such an eventuality, you can look into solutions such as <strong>ThriveDesk<\/strong>, a similarly robust software with better-optimized features such as <strong>Portail WP<\/strong>, <strong>native live chat<\/strong> et <strong>base de connaissances<\/strong>, <strong>regular updates<\/strong>et <strong>extremely strong customer support<\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>In the age of hyper-connectivity, where there are more communication channels than Saturn has moons, effective customer support and streamlined customer relationship management are critical for business success. Support Candy and Fluent Support, two prominent WordPress plugins, offer solutions for these key business aspects. Choosing the right WordPress support ticket plugins can be challenging, given [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":33812,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-33469","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33469","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=33469"}],"version-history":[{"count":1,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33469\/revisions"}],"predecessor-version":[{"id":39985,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/33469\/revisions\/39985"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/33812"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=33469"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=33469"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=33469"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}