{"id":28228,"date":"2023-03-22T08:57:53","date_gmt":"2023-03-22T05:57:53","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=28228"},"modified":"2025-11-28T11:54:31","modified_gmt":"2025-11-28T08:54:31","slug":"introducing-wpportal","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/introducing-wpportal\/","title":{"rendered":"Pr\u00e9sentation de WPPortal &amp; API - Rapprocher vos clients de WordPress"},"content":{"rendered":"<p>Il fut un temps o\u00f9 les fabricants de logiciels \u00e9taient avares, rigides et fig\u00e9s. Ils changeaient le monde autour d'eux gr\u00e2ce \u00e0 l'innovation, mais s'attendaient \u00e0 ce que le public comprenne la complexit\u00e9 des logiciels et les utilise comme eux.&nbsp;<\/p>\n\n\n\n<p>Dans le monde de la consommation, les gens ont des besoins et des exigences simples lorsqu'ils cherchent \u00e0 acheter un produit.&nbsp;<\/p>\n\n\n\n<div class=\"wp-block-tdblocks-youtube-video-modal\"><div class=\"youtube-video-modal\" data-video-id=\"E21o5lz4KKE\"><div class=\"youtube-video-thumbnail\" role=\"button\" tabindex=\"0\"><img decoding=\"async\" src=\"https:\/\/img.youtube.com\/vi\/E21o5lz4KKE\/maxresdefault.jpg\" alt=\"YouTube video thumbnail\" loading=\"lazy\" title=\"\"><div class=\"youtube-play-button\"><div class=\"play-icon\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" aria-hidden=\"true\"><path fill=\"currentColor\" d=\"M8 5v14l11-7z\"><\/path><\/svg><\/div><\/div><\/div><\/div><div class=\"youtube-modal-overlay\" style=\"display:none\"><div class=\"youtube-modal-content\"><button class=\"youtube-modal-close\" aria-label=\"Close video modal\"><svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\"><path fill=\"currentColor\" d=\"M19 6.41L17.59 5 12 10.59 6.41 5 5 6.41 10.59 12 5 17.59 6.41 19 12 13.41 17.59 19 19 17.59 13.41 12z\"><\/path><\/svg><\/button><div class=\"youtube-video-container\"><iframe src=\"\" data-src=\"https:\/\/www.youtube.com\/embed\/E21o5lz4KKE?autoplay=1&amp;rel=0\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe><\/div><div class=\"youtube-cta-section\"><div class=\"youtube-cta-text\"><h3 class=\"youtube-cta-title\">The AI support agent that talks to your customer 24\/7<\/h3><p class=\"youtube-cta-subtitle\">ThriveDesk IQ combines your company knowledge with customer context to deliver faster, smarter, and authentic support\u2014at every reply.<\/p><\/div><a href=\"https:\/\/app.thrivedesk.com\/auth\/register\" class=\"youtube-cta-button\" target=\"_blank\" rel=\"noopener\">D\u00e9marrer l'essai gratuit<svg width=\"16\" height=\"16\" viewbox=\"0 0 24 24\" fill=\"currentColor\"><path d=\"M8.59 16.59L13.17 12 8.59 7.41 10 6l6 6-6 6-1.41-1.41z\"><\/path><\/svg><\/a><\/div><\/div><\/div><\/div>\n\n\n\n<p>En gros, ils prennent en compte trois \u00e9l\u00e9ments : En quoi cela me permet-il d'\u00e9conomiser de l'argent ? En quoi cela me fait-il gagner du temps ? Cela ajoute-t-il de la valeur \u00e0 ma vie\/\u00e0 mes op\u00e9rations ?<\/p>\n\n\n\n<p>Si l'on consid\u00e8re ces trois questions, les \u00e9diteurs de logiciels \u00e9taient autrefois tr\u00e8s ferm\u00e9s.&nbsp;<\/p>\n\n\n\n<!--more-->\n\n\n\n<p>They would develop software or service, but accessibility to their functionalities were extremely limited, which meant that to use certain functionalities or data, you needed to purchase that specific software or service.&nbsp;<\/p>\n\n\n\n<p>The overhead on buying and maintaining multiple software just to use one or two of their features was immense and nonsensical.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Nous, \u00e0 <a href=\"https:\/\/www.thrivedesk.com\/fr\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.thrivedesk.com\/\" rel=\"noreferrer noopener\"><strong>ThriveDesk<\/strong><\/a> consider our customers resources and always strive to provide them with solutions that utilise their resources most efficiently!<\/p>\n\n\n\n<p>Keeping this in mind, we are releasing a unique integration between ThriveDesk and WordPress that will make the interaction between our clients and their customers easier, hassle-free, and rapidly fast.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Pr\u00e9sentation de WPPortal<\/h2>\n\n\n\n<p>ThriveDesk has always focused on making the lives of business owners easier.&nbsp;<\/p>\n\n\n\n<p>Over the past couple of years, we have received numerous requests from our customers to make ThriveDesk API available for our customers.&nbsp;<\/p>\n\n\n\n<p>We were initially a bit insecure, just as many startups usually are in the beginning stages.&nbsp;<\/p>\n\n\n\n<p>However, over time we have given it thought and have decided to be that valuable tool in a toolbox that goes hand in hand with all other business tools.<\/p>\n\n\n\n<p>So here, we announce the release of our API for developers and businesses worldwide to use as per their suitability.&nbsp;<\/p>\n\n\n\n<p>We believe the API release will open new horizons for our clients.&nbsp;<\/p>\n\n\n\n<p>Our first offering in this new API chapter for us is WPPortal.<\/p>\n\n\n\n<p>WPPortal is a custom communication portal to initiate new conversations, check message history, and access important existing WordPress resources via a knowledge base.<\/p>\n\n\n\n<p>Our clients can now facilitate customer loyalty by providing maximum convenience and improved service.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What Your Customers Get With WPPortal<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Complete branded experience:<\/strong> Your clients will not have to leave your platform to communicate with your business if they have any issues. This provides a much more complete brand experience.<\/li>\n\n\n\n<li><strong>Easy navigation through conversation history:<\/strong> All previous conversations can be viewed through a unified interface and searched individually.<\/li>\n\n\n\n<li><strong>Seamless access to the knowledge base:<\/strong> WordPress native knowledge base access with search allowing customers to diagnose their own issues before needing to submit a ticket.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>If you operate a business in any of the following categories:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Theme sellers&nbsp;<\/li>\n\n\n\n<li>Agencies<\/li>\n\n\n\n<li>E-learning\/coaching centers<\/li>\n\n\n\n<li>Accounting and finance firms<\/li>\n\n\n\n<li>Legal firms<\/li>\n\n\n\n<li><a href=\"https:\/\/www.thrivedesk.com\/fr\/ecommerce-customer-service-best-practices\/\" target=\"_blank\" data-type=\"URL\" data-id=\"https:\/\/www.thrivedesk.com\/ecommerce-customer-service-best-practices\/\" rel=\"noreferrer noopener\">E-commerce<\/a> vendors<\/li>\n<\/ul>\n\n\n\n<p>WPPortal is a must-have for you to ensure the best customer experience, <a href=\"https:\/\/www.thrivedesk.com\/fr\/best-churn-prevention-software\/\" data-type=\"URL\" data-id=\"https:\/\/www.thrivedesk.com\/best-churn-prevention-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">improved customer retention<\/a>, and ultimately cement customer loyalty.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\">Voir toutes les conversations<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/WPPortal-producthunt-tickets-1.png\" alt=\"\" class=\"wp-image-28385\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/WPPortal-producthunt-tickets-1.png 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/WPPortal-producthunt-tickets-1-768x460.png 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><figcaption class=\"wp-element-caption\">Conversation dashboard<\/figcaption><\/figure>\n\n\n\n<p>WPPortal vous permet d'accorder \u00e0 vos clients l'acc\u00e8s \u00e0 l'ensemble de leur historique de conversation sur l'interface du portail.&nbsp;<\/p>\n\n\n\n<p>La fonction de recherche optimis\u00e9e permet aux clients de trouver facilement une conversation sp\u00e9cifique sans avoir \u00e0 parcourir une liste de conversations.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image is-resized\"><img decoding=\"async\" src=\"https:\/\/lh6.googleusercontent.com\/2wT5Q-vz5B3bJy95TGyITgl8te7ckn4Q_ByQLs5iCsHDjkC456Z2xdhSnPNk6BE6hBKEDm6O-7VDEF0h4fyxazz-Q3GmFiOx_qudbIqARRPY1gDV6FH2Er74RBlR0DlmhIoRGJlYZ_BhFIak7bB9Grg\" alt=\"WPPortal\" style=\"width:840px;height:271px\" title=\"\"><figcaption class=\"wp-element-caption\">Paginate all conversations<\/figcaption><\/figure>\n\n\n\n<p>Il s'agit d'une commodit\u00e9 n\u00e9cessaire car elle rationalise le processus de signalement des probl\u00e8mes en r\u00e9duisant le temps perdu \u00e0 chercher manuellement dans des listes de conversations interminables.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\">Faster Communication and Issue Resolution<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-faster-communication-1.png\" alt=\"\" class=\"wp-image-28386\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-faster-communication-1.png 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-faster-communication-1-768x460.png 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><figcaption class=\"wp-element-caption\">Create new conversation<\/figcaption><\/figure>\n\n\n\n<p>Avec WPPortal, vos clients peuvent vous contacter plus rapidement.&nbsp;<\/p>\n\n\n\n<p>Une fois que vous l'aurez int\u00e9gr\u00e9 \u00e0 votre site web, les clients pourront entamer une nouvelle conversation en un seul clic, directement \u00e0 partir de leur tableau de bord.&nbsp;<\/p>\n\n\n\n<p>Cela signifie plus de commodit\u00e9 pour vos clients.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\">Built-in Access to Knowledge Base<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-kb-1.png\" alt=\"\" class=\"wp-image-28387\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-kb-1.png 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-kb-1-768x460.png 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><figcaption class=\"wp-element-caption\">Access to KB<\/figcaption><\/figure>\n\n\n\n<p>Le bricolage est \u00e0 l'ordre du jour, et WPPortal permet \u00e0 vos clients de le faire !<\/p>\n\n\n\n<p>Avant de cr\u00e9er un ticket, les clients disposent d'une option de recherche qui leur permet de parcourir la base de connaissances native de votre entreprise sur WordPress afin de trouver toute ressource pr\u00e9existante susceptible de les aider \u00e0 r\u00e9soudre leurs probl\u00e8mes.&nbsp;<\/p>\n\n\n\n<p>En donnant aux clients la possibilit\u00e9 de r\u00e9soudre eux-m\u00eames leurs probl\u00e8mes, vous r\u00e9duisez le volume des tickets d'assistance pour vos agents d'assistance.&nbsp;<\/p>\n\n\n\n<p>Cela signifie qu'au lieu de r\u00e9soudre sans cesse les m\u00eames probl\u00e8mes insignifiants, les agents d'assistance peuvent d\u00e9sormais se concentrer sur la r\u00e9solution de probl\u00e8mes d'assistance plus critiques qui n\u00e9cessitent plus de temps et de finesse. Tout le monde y gagne !<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-left\">Comprehensive Experience&nbsp;<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1270\" height=\"760\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-new-ui.png\" alt=\"\" class=\"wp-image-28388\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-new-ui.png 1270w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2023\/03\/wpportal-producthunt-new-ui-768x460.png 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><figcaption class=\"wp-element-caption\">Fresh new UI<\/figcaption><\/figure>\n\n\n\n<p>ThriveDesks WPPortal allows for an extensive range of invaluable features and functions on the customer ends.<\/p>\n\n\n\n<p>Giving your customer such freedom will help you improve your support by leaps and bounds.&nbsp;<\/p>\n\n\n\n<p>And we all know at this point that customer support has a massive impact on factors such as customer retention, experience, loyalty, and brand image.<\/p>\n\n\n\n<p>Quel que soit le point de vue, c'est une \u00e9vidence ! WPPortal peut donner un coup de fouet \u00e0 votre support et \u00e0 votre activit\u00e9 en g\u00e9n\u00e9ral.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to set up:<\/h2>\n\n\n\n<p>Well, enough said, now how do you integrate WPPortal in your admin panel for your users to get the benefit? Pretty simple. We\u2019re gonna walk you through a step by step process.<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>First, go into the your <strong>ThriveDesk dashboard<\/strong> <strong>=&gt;<\/strong> <strong>Admin panel<\/strong> <strong>=&gt;<\/strong> <strong>Settings =&gt; API keys<\/strong><\/li>\n\n\n\n<li>Now you will see a window =&gt; <strong>\u201cAPI keys\u2019\u2019<\/strong><\/li>\n\n\n\n<li>Cliquez sur l'ic\u00f4ne <strong>\u201cCreate new API key\u201d<\/strong> button<\/li>\n\n\n\n<li>Input a suitable key name and then press on <strong>\u201cCreate\u201d<\/strong>. This will generate your ThriveDesk API key.<\/li>\n\n\n\n<li>Copy the key<\/li>\n\n\n\n<li>Now go to the \u201cGet started\u201d page and paste the API key and press the <strong>\u201cVerify\u201d<\/strong> button and it\u2019s done! Now you can reap the full power of WPPortal.<\/li>\n\n\n\n<li>Finally, go into the ThriveDesk app store and press the <strong>\u201cconnect\u201d<\/strong> button under WPPortal\u00a0 and it\u2019s done! You are now ready to reap the full power of WPPortal.<\/li>\n<\/ol>\n\n\n\n<p>Now, unless you are Skynet (\ud83d\ude05) , to expect you to know everything about everything is a stretch. It\u2019s quite normal to not know about API even if you may already be using them. Following is a quick crash course of APIs and why they are so beloved.&nbsp;<\/p>\n\n\n\n<p class=\"has-pale-cyan-blue-background-color has-background\"><strong>NOTE<\/strong><br>All Pro plan customers will have access to the WPPortal feature. Previous LTD owners who will have access to WPPortal: Founder LTD \u2013 Business,\u00a0 Business \u2013 LTD, Agency LTD<\/p>\n\n\n\n<p>We have covered a complete overview of WPPortal in the following video. If you find video tutorials more suitable to your taste, we recommend you watch this video.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What are APIs?&nbsp;<\/h2>\n\n\n\n<p>An API which is short for <strong>Application Programming Interface<\/strong> is basically a contract between software to communicate with each other.&nbsp;<\/p>\n\n\n\n<p>APIs often allow third-party developers to create tools and applications that work with a given piece of software.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why do we need API?<\/h2>\n\n\n\n<p>API serve as a way for different software applications and systems to communicate and interact with each other. APIs are essential because they allow developers to create new applications and software that can easily integrate with other systems and services.<\/p>\n\n\n\n<p>Here are some specific reasons why we need APIs:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Inspires innovation<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/resources\/articles\/customer-expectations\/?sfdc-redirect=369\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">88%<\/a> of customers expect companies to accelerate their digital initiatives.&nbsp;<\/p>\n\n\n\n<p>Using APIs, developers can extract, manipulate and apply data to improve the capabilities of existing systems.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Facilitates automation<\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/blog\/automate-business-processes\/?utm_source=xp&amp;utm_medium=blog&amp;utm_campaign=content\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">95%<\/a> of business owners prefer to use automation to run their business and <a href=\"https:\/\/www.integrate.io\/blog\/api-automation-what-you-need-to-know\/\" target=\"_blank\" rel=\"noopener\">88%<\/a> consider automation to be a critical investment.<\/p>\n\n\n\n<p>API integrations save development time and effort by making tasks that were once manual now effortless.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Makes customizations fast and smooth<\/h3>\n\n\n\n<p>Now, APIs improve customization by allowing developers to access and use data and functionality from other applications without needing to rewrite any code.&nbsp;<\/p>\n\n\n\n<p>Websites apps running on different OS can share the same customizations and reap the same rewards without needing to be redesigned.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Improves customer service experience<\/h3>\n\n\n\n<p>APIs use is widespread nowadays among software developers and this allows developers to design and build software that meets and surpasses customer expectations day in and day out.&nbsp;<\/p>\n\n\n\n<p>Customers are the happiest they\u2019ve ever been as they receive all sorts of functionalities through one window.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Wrap up<\/h2>\n\n\n\n<p>ThriveDesk\u2019s release of its API for the new WPPortal feature marks a significant milestone for us and our customers.&nbsp;<\/p>\n\n\n\n<p>With the release of our API, ThriveDesk is offering a powerful tool for businesses to enhance their customer support and streamline their workflows.&nbsp;<\/p>\n\n\n\n<p>From improved automation and efficiency to enhanced scalability and innovation and as more businesses adopt APIs in their digital transformation initiatives, we can expect to see even more exciting developments in the years to come.<\/p>","protected":false},"excerpt":{"rendered":"<p>There was a time when software manufacturers were stingy, rigid, and set in their own ways. They changed the world around them through innovation but expected the public to understand the complexities of software and use them as they did.&nbsp; In the world of consumerism, people have simple needs and demands when they are looking [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":28231,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-28228","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-product-updates"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/28228","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=28228"}],"version-history":[{"count":1,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/28228\/revisions"}],"predecessor-version":[{"id":40001,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/28228\/revisions\/40001"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/28231"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=28228"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=28228"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=28228"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}