{"id":18175,"date":"2022-08-10T19:10:11","date_gmt":"2022-08-10T13:10:11","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?p=18175"},"modified":"2025-10-26T13:37:23","modified_gmt":"2025-10-26T10:37:23","slug":"crisp-vs-intercom","status":"publish","type":"post","link":"https:\/\/www.thrivedesk.com\/fr\/crisp-vs-intercom\/","title":{"rendered":"Crisp vs Intercom : Quelle est la meilleure plateforme de support client ?"},"content":{"rendered":"

A customer communication management software allows e-commerce businesses and companies to communicate with their customers smoothly along with developing a trustworthy relationship with them. Customers are the backbone for both B2B and B2C businesses and without gaining their trust it can be difficult to build a good reputation in the competitive marketplace. <\/p>\n\n\n\n

An effective customer communication management application like Intercom, Crisp, ThriveDesk, Drift, etc. will allow you to deliver consistent brand messaging\u00a0 to all your customers across all your channels. It can also help you create personalized customer messages, new product\/service descriptions, and transaction documents. <\/p>\n\n\n\n

The new customer communication softwares in the market also share characteristics with marketing account management software through checking data and content quality, automating the content delivery process, tracking and differentiating between inbound and outbound communication, and much more. Some more benefits of using customer management software are: <\/p>\n\n\n\n

    \n
  1. Gather better and more detailed knowledge of customers <\/li>\n\n\n\n
  2. Improve customer retention <\/li>\n\n\n\n
  3. Increase sales and conversion rates <\/li>\n\n\n\n
  4. Create a centralized database of information <\/li>\n\n\n\n
  5. Improve customer segmentation <\/li>\n\n\n\n
  6. Create sales and customer reports <\/li>\n\n\n\n
  7. Streamline internal and external communication <\/li>\n\n\n\n
  8. Do a more accurate sales forecast <\/li>\n\n\n\n
  9. Have speedier communication with customers <\/li>\n\n\n\n
  10. Security and data privacy <\/li>\n<\/ol>\n\n\n\n

    Crisp and Intercom are great customer management software in the market and if you are confused about which one to choose, you are at the right place. Mentioned below is a detailed review of both the software which will allow you to make an informed choice.\u00a0In this article, we will compare two customer support software solutions: Crisp vs Intercom. We will compare their features, pricing, integrations, and so on.<\/p>\n\n\n\n

    Crisp vs Intercom vs ThriveDesk At A Glance <\/h2>\n\n\n\n
    At A Glance<\/th>Croustillant<\/th>Interphone<\/th>ThriveDesk<\/th><\/tr><\/thead>
    Evaluation<\/strong><\/td>4.4\/5 stars with 80 reviews<\/td>4.4\/5 stars with 2,297 reviews<\/td>5\/5 stars with 12 reviews<\/td><\/tr>
    Market Segment<\/strong><\/td>Small-Business<\/td>Small-Business<\/td>Small-Business<\/td><\/tr>
    Entry Level Price<\/strong><\/td>From $25 \/ Month<\/td>From $65 \/ Month<\/td>From $25 \/ Month<\/td><\/tr>
    Essai gratuit<\/strong><\/td>14 Days<\/td>14 Days<\/td>7 Days<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Crisp vs Intercom vs ThriveDesk: A Quick Overview<\/h2>\n\n\n\n

    Crisp is a cheaper, faster, and easier-to-use customer service platform that will integrate with all of your favorite tools. Intercom is a conversational customer communication software mainly known for its features: live chats, chatbots, and a help desk.<\/p>\n\n\n\n

    With 9% market share and working with more than 25,000 companies globally, including\u00a0 Facebook, Microsoft, and Amazon, Intercom is the most popular communication platform right now. However, as a low-cost alternative to Intercom, Crisp offers a set of innovative tools, including shared browsing, a ticketing system, CRM, and call support. <\/p>\n\n\n\n

    Les tarifs de Crisp sont \u00e9galement tr\u00e8s abordables, ce qui en fait un choix appropri\u00e9 pour les petites et moyennes entreprises. Le forfait de base est gratuit, tandis que le forfait illimit\u00e9 d\u00e9marre \u00e0 partir de $95\/mois\/bo\u00eete de r\u00e9ception. prix de l'interphone<\/a>, il ne propose pas de forfait gratuit comme Crisp. Le forfait de d\u00e9marrage pour l'interphone d\u00e9marre \u00e0 $74\/mois. <\/p>\n\n\n\n

    Here is the third option though \u2013 ThriveDesk<\/a><\/strong> \u2013 a simple, highly affordable customer service software especially built for Bootstrap-based SAAS startups and eCommerce businesses. ThriveDesk has all the support tools you could possibly need, with built-in features like shared inbox, live chat, reporting, knowledge base, community support<\/a><\/strong>, and many more integration.<\/p>\n\n\n\n

    A Look at the Comparison: Crisp vs Intercom<\/h2>\n\n\n\n
    Croustillant<\/th>Interphone<\/th><\/tr><\/thead>
    \u2705 Alerts \/ Escalation<\/td>\u2705 Alerts \/ Escalation<\/td><\/tr>
    \u2705 Canned Responses<\/td>\u2705 Canned Responses<\/td><\/tr>
    \u2705 Customizable Branding<\/td>\u2705 Customizable Branding<\/td><\/tr>
    \u2705 Geotargeting<\/td>\u2705 Geotargeting<\/td><\/tr>
    \u274c Natural Language Processing<\/td>\u2705 Natural Language Processing<\/td><\/tr>
    \u2705 Offline Form<\/td>\u274c Offline Form<\/td><\/tr>
    \u2705 Proactive Chat<\/td>\u2705 Proactive Chat<\/td><\/tr>
    \u2705 Screen Sharing<\/td>\u2705 Screen Sharing<\/td><\/tr>
    \u2705 Third Party Integrations<\/td>\u2705 Third Party Integrations<\/td><\/tr>
    \u2705 Transfers\/Routing<\/td>\u2705 Transfers\/Routing<\/td><\/tr>
    \u2705 Website Visitor Tracking<\/td>\u2705 Website Visitor Tracking<\/td><\/tr>
    \u2705 Workflow Management<\/td>\u2705 Workflow Management<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Key Features: Crisp vs Intercom<\/h2>\n\n\n\n

    En ce qui concerne les caract\u00e9ristiques et les fonctionnalit\u00e9s, il peut sembler que Interphone<\/a> est sup\u00e9rieur \u00e0 Crisp en raison de son prix comp\u00e9titif. Ce n'est absolument pas le cas. Les deux logiciels de gestion client disposent de fonctionnalit\u00e9s de premier ordre avec de grandes possibilit\u00e9s de personnalisation. Nous vous conseillons de parcourir attentivement les fonctionnalit\u00e9s des deux logiciels mentionn\u00e9s ci-dessous et de les analyser en fonction des objectifs et des exigences de votre entreprise. <\/p>\n\n\n\n

    Features of Crisp<\/h2>\n\n\n\n
    \"AI-powered<\/figure>\n\n\n\n

    Real-Time Dashboard <\/h3>\n\n\n\n

    The real-time customisable dashboard offered by Crisp allows users to manage all their activities from a single place.\u00a0 The dashboard is excessively easy to use and also makes possible real-time activity tracking. <\/p>\n\n\n\n

    Chat en direct <\/h3>\n\n\n\n

    When it comes to the live chat feature<\/a><\/strong> and chatbot, Crisp is not as strong as the Intercom but still it does a good job in keeping your customers informed. With the chat widget, you can easily provide information to your customers and send them relevant documents and files. In the offline mode also the costumes can access the chatbot and submit their queries. Unlike Intercom, the live chat feature in Crisp provides customers access to fun games to keep them entertained and engaged. <\/p>\n\n\n\n

    Bo\u00eete de r\u00e9ception partag\u00e9e<\/h3>\n\n\n\n

    This feature of Crisp allows users to keep all the messages from internal as well as external channels properly synced and centralized. All the team members can access the bo\u00eete de r\u00e9ception partag\u00e9e<\/a><\/strong> making possible real-time communication. The messages in the inbox can be prioritized according to urgency or any other deciding factor. <\/p>\n\n\n\n

    Co-navigation<\/h3>\n\n\n\n

    The co-browsing feature allows website visitors to browse and share notes and comments with each other. Doing the same with Intercom is only possible through using an additional plugin. <\/p>\n\n\n\n

    Drip Social Media Campaigns<\/h3>\n\n\n\n

    Creating drip campaigns is possible with Crisp due to various tools like personalized messages, automated email marketing, trigger emails, and much more. <\/p>\n\n\n\n

    Rapports et analyses<\/h3>\n\n\n\n

    Crisp offers various reporting<\/a><\/strong> and analytics features allowing you to carefully understand the performative aspect of your business. You can generate general reports, however, the drawback is that specific reports cannot be generated like other customer management tools. <\/p>\n\n\n\n

    Features of Intercom<\/h2>\n\n\n\n
    \"AI-powered<\/figure>\n\n\n\n

    Chatbot<\/h3>\n\n\n\n

    The chatbot feature of Intercom is highly advanced and allows customers to get almost 80% of their standard questions answered. Additionally, the chatbot is also exceptionally easy to use and set up. The customizing options allow users to modify the chatbot<\/a><\/strong> according to the needs of their business and customers. <\/p>\n\n\n\n

    Analytical Reports<\/h3>\n\n\n\n

    Intercom cannot only be called customer management software but also marketing software<\/a><\/strong> due to analytical and reporting features. The automated reports generated by the intercom are highly detailed allowing you to increase your customer satisfaction rate ten folds. <\/p>\n\n\n\n

    Int\u00e9grations<\/h3>\n\n\n\n

    Similar to Crisp, Intercom also provides all the basic integration options like Google Meet, Aircall, Facebook, Instagram, Zendesk, Zapier, Google Analytics, Mailchimp, etc. <\/p>\n\n\n\n

    Table of Pros And Cons <\/h2>\n\n\n\n
    Croustillant<\/strong><\/td>Interphone<\/strong><\/td><\/tr>
    Pour :<\/strong>
    \ud83d\udd39 An extremely user-friendly interface
    \ud83d\udd39 Highly intuitive and customizable
    \ud83d\udd39 Free plan available
    \ud83d\udd39 Cloud, SaaS, Web-bases, Mac, and Windows deployment available
    \ud83d\udd39 24\/7 customer support available<\/td>    		Pour :<\/strong>
    \ud83d\udd39 Suitable for all kinds of business
    \ud83d\udd39 A huge and detailed knowledge base available
    \ud83d\udd39 Integrations are quick and smooth
    \ud83d\udd39 Option to create custom chatbots
    \ud83d\udd39 Robust and reliable API <\/td><\/tr>
    Cons :<\/strong>
    \ud83d\udd38 Suitable only for small and mid-sized businesses
    \ud83d\udd38 Chat widget is often slow to load
    \ud83d\udd38 Filter for chats are not extensive <\/td>    		Cons :<\/strong>
    \ud83d\udd38 Little technical user interface
    \ud83d\udd38 Only Cloud, SaaS, and Web-based deployment available
    \ud83d\udd38 Free plan not available<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n
    \n\t
    \n\t\t
    \n\t\t\tRecommended Reading\t\t<\/h6>\n\t\t\n\t\t\t\n\t\t\t
    \n\t\t\t\t\t\t\t\t\t
    \n\t\t\t\t\t\t\"Floating\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n\t\t\t\t
    \n\t\t\t\t\t\t\t\t\t\t\t
    Ressources<\/div>\n\t\t\t\t\t\t\t\t\t\t

    \n\t\t\t\t\t\t5 Intercom alternatives, recommended by\u2026 an Intercom competitor (yes, really!)\t\t\t\t\t<\/h4>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n

    Best Alternatives to Crisp and Intercom <\/h2>\n\n\n\n
    \"\"<\/figure>\n\n\n\n
    ThriveDesk<\/strong><\/td>ThriveDesk<\/a><\/strong> is a very popular and reliable chat software for WordPress with reliable and user-friendly features. It is a one-stop solution for digital marketing, team collaboration, community building, customer management, and much more. If you are looking for software which is affordable and fast then ThriveDesk is an appropriate choice for you. 

    ThriveDesk is also appreciated for its highly efficient and responsive customer support. If you run into any problem, ThriveDesk will try to solve it for you as soon as possible. However, some users have also reported it is difficult to do proper documenting with ThriveDesk. 

    Top features of ThriveDesk: Auto Repy, Auto BCC Collision Detection, Email Forwarding,     Email Signatures<\/a><\/strong>, Inbox Permissions, Base de connaissances<\/a><\/strong>, Multiple Inboxes, Outgoing SMTP,\u00a0Revision History,\u00a0Spam Filtering, Webhooks, WooCommerce Integration<\/a><\/strong><\/td><\/tr>
    Zoho Desk<\/strong><\/td>ZohoDesk is a cloud-based help desk platform which aims to put reliable customer support at the heart of your business. All of its key features are highly customizable allowing you to adapt them according to the needs of your business. If you are a small business or a start-up looking for free customer service software then Zoho Desk is a good option for you. 

    However, if you are looking for 24\/7 support then Zoho Desk may not be the best choice for you. Only the advanced paid plans come with 24\/7 support. Also, the collaboration tools are also only available for paid plans. 

    Top features of Zoho Desk:\u00a0Ticket Management\u00a0Reporting and Analytics\u00a0Third-party Integrations,\u00a0Automation <\/td><\/tr>
    D\u00e9rive<\/strong><\/td>Drift is a live chat and chatbot solution which makes it easy for both B2B and B2C businesses to maintain healthy customer relations. The chatbot feature is very powerful and allows users to do multiple tasks like capturing email addresses, automatically creating tickets, scheduling meetings, routing conversations to live chat, and much more. 

    The one major drawback of drift is that it does not allow users to create an omnichannel chat experience. The chatbot can only be added to the website and not other social media platforms like Facebook, Telegram, etc. 

    Top features of Drift are:\u00a0User dashboard,\u00a0Reporting and analytics\u00a0Duplicate chatbot flows,\u00a0A\/B testing,\u00a0Documentation,\u00a0Tutorials<\/td><\/tr>
    LiveChat<\/strong><\/td>LiveChat is a live chat application with a help desk, web analytics and reporting functionalities allowing online businesses to connect with their customers quickly and efficiently. It is a trusted chat application for more than 35,0000 businesses with some top brands like Ikea, PayPal, Mcdonald\u2019s, Mercedez-Benz, and many more. 

    However, LiveChat does not offer a free plan. The starter plan starts at $16\/month and the business plan can go up to $50\/month. Each plan comes with 24\/7 customer support and high-security features. 

    Top features of LiveChat are:\u00a0Chat Buttons,\u00a0File Sharing,\u00a0Chat Transfer,\u00a0Chat History,\u00a0Routing, Rules\u00a0Reporting & Analytics,\u00a0Access Restriction,\u00a0Customer Reports <\/td><\/tr>
    Olark<\/strong><\/td>Olark is a modern-day live chat solution allowing online businesses to cater to their customer\u2019s needs quickly. It is very popular amongst small business owners due to its affordable pricing and simplicity of use. The chat widget can be created and published on the website within a few minutes. 

    Another interesting feature is that visitors on the online website appear as buddies on the Buddy list and their messages appear as IMs. This helps develop a personal relationship with all the customers. 

    Top features of Olark are: Searchable transcripts, Custom forms,\u00a0Team management,\u00a0Accessible live chat,\u00a0Power Ups\u00a0Automation,\u00a0Customization,\u00a0Real-Time Engagement <\/td><\/tr>
    Jira<\/strong><\/td>Jira is not only a customer management software but also a highly affordable and reliable project management tool. It is very popular because it simplified the problems and complexities of software development into manageable units of work. However, it is only appropriate for you if you are into information technology. It requires technical knowledge and is difficult to handle for a beginner. 

    Jira uses a lot of jargon and technical words which can be difficult to understand. The pricing on the other hand is very affordable. It starts as cheap as $7\/user\/month. If you cross 100+ users, then you can be eligible for more pricing discounts. 

    Top features of Jira are:\u00a0Scrum Boards,\u00a0Roadmaps,\u00a0Reports and Insights,\u00a0Project Flexibility,\u00a0Customizable Workflows,\u00a0Shared Inbox,\u00a0App Integrations <\/td><\/tr>
    Desk.com<\/strong><\/td>If you are a B2B business and what see your customer communication in one place then Desk.com is the perfect solution for you. It can unify communications across all channels like Facebook, phone, email, chats, and discussion boards.\u00a0 The third-party integration options for Desk.com are also very reliable. Some of its top integrations are MailChimp, CampFire, TalkDesk, Salesforce, and many more. 

    Top features of Desk.com are:\u00a0Community, Discussions,\u00a0Live Chat Window,\u00a0Bulk Updating,\u00a0Reward System,\u00a0Preconfigured Reports,\u00a0Case Tracking <\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Final words<\/h2>\n\n\n\n

    For your convenience, we have mentioned the top features of Crisp and Intercom along with a detailed pros and cons list. Both Crisp and Intercom offers some sophisticated features<\/p>\n\n\n\n

     for their respective customer and are pretty popular as communications solutions.<\/p>\n\n\n\n

    Crisp targets businesses looking for customer-focused tools to create a consumer base from the beginning. Crisp also offers a flat price for every company, regardless of the number of agents, contacts, or company growth.<\/p>\n\n\n\n

    Par rapport \u00e0 Crisp, Interphone<\/a> met l'accent sur les entreprises plus grandes et plus \u00e9tablies, dot\u00e9es d'une plus grande vari\u00e9t\u00e9 de fonctionnalit\u00e9s li\u00e9es au marketing. Son co\u00fbt est \u00e9galement plus \u00e9lev\u00e9.<\/p>\n\n\n\n

    Frequently Asked Questions(FAQs)<\/h2>\n\n\n
    \n
    \n
    \n

    What is Crisp chat used for?<\/h3>\n
    \n\n

    Crisp chat is used<\/strong> to engage with users using a live chat feature. It can be considered as a live chat support rather than a complete help desk solution. It offers features such as
    \u2013 Support Live Chat
    \u2013 Sales Live Chat
    \u2013 Marketing Live Chat
    \u2013 Automated Chatbot<\/p>\n\n<\/div>\n<\/div>\n

    \n

    What is Intercom chat used for?<\/h3>\n
    \n\n

    Intercom chat is used for<\/strong> communicating between people. It works similarly to a live chat feature offered by other Customer Support platforms but has a few extra features such as a personalized home screen and powerful app integrations designed to get work done in the most efficient manner.\u00a0<\/p>\n\n<\/div>\n<\/div>\n

    \n

    Is Crisp free to use?<\/h3>\n
    \n\n

    No, Crisp offers a free plan<\/strong> which includes access for 2 live chat agents but with limited functionality. To use all their features you need to transfer to the Pro or Unlimited plans.<\/p>\n\n<\/div>\n<\/div>\n

    \n

    Is Intercom free to use?<\/h3>\n
    \n\n

    No, Intercom is not free to use<\/strong>. It has different plans for different sized businesses with their own metrics for calculating price. Currently, they are not offering any free plans. If you are a start up, they have a starter plan for $74\/month with add on options available for other functionalities such as customer survey, whatsapp etc.<\/p>\n\n<\/div>\n<\/div>\n

    \n

    How much does Crisp cost?<\/h3>\n
    \n\n

    Crisp offers 3 plans Basic, Pro, and Unlimited. The basic one is free and comes with 2 Seats<\/strong> included with limited functionality. The Pro one is $25\/month\/workspace<\/strong> and allows 4 Seats included with more functionality compared to the free plan. Finally, there is the Unlimited plan<\/strong> which offers 20 Seats with unlimited functionality and it costs $95\/month\/workspace.<\/strong><\/p>\n\n<\/div>\n<\/div>\n

    \n

    How much does Intercom cost?<\/h3>\n
    \n\n

    Intercom provides plans based on the solution you require<\/strong>. They have separate plans for engagement, support and conversion. They do however provide a starter plan for start ups for which they charge $74\/month with further add on options available.\u00a0<\/p>\n\n<\/div>\n<\/div>\n

    \n

    Does Intercom have a ticketing system?<\/h3>\n
    \n\n

    Yes, Intercom has a ticketing system<\/strong>. It offers team inbox and ticketing workflows which allow customer service reps to resolve an issue in the most efficient manner.<\/p>\n\n<\/div>\n<\/div>\n

    \n

    Is intercom a CRM tool?<\/h3>\n
    \n\n

    Yes, Intercom is a CRM<\/strong> (Customer Relationship Management) tool.<\/strong> It helps you manage customer service, track purchase and trends all from one place.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

    A customer communication management software allows e-commerce businesses and companies to communicate with their customers smoothly along with developing a trustworthy relationship with them. Customers are the backbone for both B2B and B2C businesses and without gaining their trust it can be difficult to build a good reputation in the competitive marketplace.  An effective customer […]<\/p>\n","protected":false},"author":1,"featured_media":18567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[55],"tags":[],"class_list":["post-18175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-comparison"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/18175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/comments?post=18175"}],"version-history":[{"count":0,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/posts\/18175\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/18567"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=18175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/categories?post=18175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/tags?post=18175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}