{"id":40473,"date":"2026-04-23T16:17:12","date_gmt":"2026-04-23T13:17:12","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&p=40473"},"modified":"2026-04-23T16:17:14","modified_gmt":"2026-04-23T13:17:14","slug":"introducing-block-rules-and-spam-protection","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/fr\/changelog\/introducing-block-rules-and-spam-protection\/","title":{"rendered":"Introducing Block Rules and Spam Protection"},"content":{"rendered":"

Your inbox should only have conversations worth having, keep the noise out<\/strong>.<\/p>\n\n\n\n

Spam and unwanted senders waste your team’s time. Now you have full control over what reaches your inbox \u2014 and what never gets in.<\/p>\n\n\n\n

Blocking Rules<\/h4>\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n

Head to Settings \u2192 Blocking Rules<\/strong> to set up your blocklist. Three ways to block:<\/p>\n\n\n\n

Email Addresses<\/strong> \u2014 Block specific senders by email. Any future messages from that address go straight to spam, never touching your active inbox.<\/p>\n\n\n\n

Domains<\/strong> \u2014 Block an entire domain at once. Add spam.com<\/code> and every address from that domain is blocked automatically. No need to add them one by one.<\/p>\n\n\n\n

Patterns<\/strong> \u2014 For advanced control, use regex or wildcard rules. Block anything matching *newsletter<\/code>, a specific TLD like .xyz<\/code>, or any custom pattern your team needs.<\/p>\n\n\n\n

Spam conversations are automatically deleted after 30 days.<\/p>\n\n\n\n

Exceptions<\/h4>\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n

Blocked a domain but need to let a specific sender through? Use Add Exception<\/strong> to whitelist individual emails or entire domains. Anything added here bypasses all blocking rules \u2014 no exceptions to the exceptions.<\/p>\n\n\n\n

Mark as Spam From Any Ticket<\/h4>\n\n\n
\n
\"\"<\/figure>\n<\/div>\n\n\n

You don’t need to visit settings to block someone. Open any conversation, click the options menu, and select Mark as Spam<\/strong>. ThriveDesk will confirm the action and automatically add that email address to your blocklist. Future messages from that sender go straight to spam.<\/p>\n\n\n\n

Unspam is Just as Easy<\/h4>\n\n\n\n

Made a mistake? Open the spam conversation, click Mark as Not Spam<\/strong>, and ThriveDesk will offer to move it back to your inbox and remove the contact from your blocklist \u2014 in one step.<\/p>\n\n\n\n

Read the documentation \u2192<\/a><\/p>","protected":false},"featured_media":40477,"template":"","meta":{"_acf_changed":false},"class_list":["post-40473","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog\/40473","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/40477"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=40473"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}