{"id":40220,"date":"2026-03-11T13:14:52","date_gmt":"2026-03-11T10:14:52","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&#038;p=40220"},"modified":"2026-03-09T19:12:06","modified_gmt":"2026-03-09T16:12:06","slug":"introducing-schedule-reply","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/fr\/changelog\/introducing-schedule-reply\/","title":{"rendered":"Introducing Schedule Reply"},"content":{"rendered":"<p><strong>Write now. Send at the perfect moment.<\/strong><\/p>\n\n\n\n<p>Support doesn&#8217;t wait \u2014 but your team shouldn&#8217;t have to either. You can now schedule replies to send at exactly the right time, without staying glued to your inbox.<\/p>\n\n\n\n<p>Write your reply when it&#8217;s fresh, pick a time, and let ThriveDesk handle the rest.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Comment \u00e7a marche<\/h3>\n\n\n\n<p><strong>Just type when you want it to go out.<\/strong> No dropdowns, no date pickers. Use natural language commands like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><code>next friday 10pm<\/code><\/li>\n\n\n\n<li><code>tomorrow 9am<\/code><\/li>\n\n\n\n<li><code>in 3 hours<\/code><\/li>\n<\/ul>\n\n\n\n<p>ThriveDesk parses it instantly and confirms the exact date and time before you commit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Send Conditions<\/h3>\n\n\n\n<p>Not every scheduled reply should fire unconditionally. That&#8217;s why we give you two options:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>If no reply<\/strong> \u2014 Sends your message only if the customer hasn&#8217;t replied before the scheduled time. Perfect for follow-ups you don&#8217;t want to double-send.<\/li>\n\n\n\n<li><strong>Regardless<\/strong> \u2014 Sends no matter what. Great for time-sensitive messages, reminders, or confirmations.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Timezone-Aware Scheduling<\/h3>\n\n\n\n<p>Scheduled replies respect your <strong>agent timezone<\/strong>, so messages land at the right local time \u2014 not 3am. Make sure your timezone is set correctly under <strong>Settings \u2192 Personal \u2192 Preferences<\/strong>.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Manage Everything from the Later Queue<\/h3>\n\n\n\n<p>All your scheduled replies live in the <strong>Later<\/strong> section of your ticket sidebar. Edit or cancel any scheduled reply before it goes out \u2014 full control, no surprises.<\/p>","protected":false},"featured_media":40249,"template":"","meta":{"_acf_changed":false},"class_list":["post-40220","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog\/40220","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/40249"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=40220"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}