{"id":40082,"date":"2026-02-22T09:24:44","date_gmt":"2026-02-22T06:24:44","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&#038;p=40082"},"modified":"2026-02-22T09:24:47","modified_gmt":"2026-02-22T06:24:47","slug":"custom-fields-now-work-with-the-assistant","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/fr\/changelog\/custom-fields-now-work-with-the-assistant\/","title":{"rendered":"Custom Fields Now Work with the Assistant"},"content":{"rendered":"<p><strong>Collect better context before the conversation even begins.<\/strong><\/p>\n\n\n\n<p>Last month, we launched <strong><a href=\"https:\/\/www.thrivedesk.com\/fr\/changelog\/introducing-custom-fields-for-tickets\/\" data-type=\"changelog\" data-id=\"40031\">Custom Fields for Tickets<\/a><\/strong> \u2014 giving your team the power to capture structured data right inside every conversation.<\/p>\n\n\n\n<p>Today, we\u2019re taking that one step further.<\/p>\n\n\n\n<p>Vous pouvez maintenant <strong>add custom fields to your Assistant\u2019s contact form<\/strong> \u2013 giving you richer insights before a ticket is even created.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-4-3 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Custom Fields Inside Assistant - ThriveDesk\" width=\"500\" height=\"375\" src=\"https:\/\/www.youtube.com\/embed\/WKHg937sY6o?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">\u2728 What\u2019s New<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Select up to 5 custom fields<\/strong> to include in your Assistant&#8217;s contact form<\/li>\n\n\n\n<li>Field types supported: dropdown, text input, and toggle<\/li>\n\n\n\n<li>Your visitors will fill these out before submitting a message<\/li>\n\n\n\n<li>All responses appear directly in the ticket sidebar<\/li>\n<\/ul>\n\n\n\n<p>This means less back-and-forth, better routing, and faster resolutions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">\ud83d\udca1 Use it to:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask for order numbers, product areas, account URLs, or custom tags<\/li>\n\n\n\n<li>Auto-assign tickets based on dropdown selections<\/li>\n\n\n\n<li>Collect key info before your team even replies<\/li>\n<\/ul>\n\n\n\n<p>Setup is easy \u2014 just head to <strong>Neo \u2192 Open Assistant \u2192 Home Widgets \u2192 Contact Form \u2192 Custom Fields<\/strong>, toggle on what you need, and go live.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Improvements &amp; Bug Fixes<\/h3>\n\n\n\n<h6 class=\"wp-block-heading\">C\u0153ur de m\u00e9tier<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refactor: core architecture refactor &amp; modernization<\/li>\n\n\n\n<li>Fix: Inbox View Clutter<\/li>\n\n\n\n<li>Fix: Drafts folder shows sent emails<\/li>\n\n\n\n<li>Fix: change contact not working issue<\/li>\n\n\n\n<li>Fix: active link issue<\/li>\n\n\n\n<li>Fix: search state issue<\/li>\n\n\n\n<li>Fix: assistant not found error<\/li>\n\n\n\n<li>Fix: NEO infinite api calling<\/li>\n\n\n\n<li>Fix: EDD data display issue<\/li>\n\n\n\n<li>Fix: Draft issue fixed<\/li>\n\n\n\n<li>Fix: Assistant duplication issue resolved <\/li>\n\n\n\n<li>Fix: Orphan assistant navigation handled<\/li>\n\n\n\n<li>Fix: ai settings not saving issue in assistant<\/li>\n\n\n\n<li>Fix: verify email modal visibility issue<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Base de connaissances<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fix: Featured category selection issue by comma-separated slugs<\/li>\n\n\n\n<li>Fix: Vimeo Link Insertion Issue in Edito<\/li>\n\n\n\n<li>Fix: TOC links scrolling behind sticky header in documentation layout<\/li>\n\n\n\n<li>Feat: KnowledgeBase API<\/li>\n\n\n\n<li>Feat: Article autosaving &amp; versioning<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Application mobile<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>NEW: Swipe Actions on Tickets <\/li>\n\n\n\n<li>NEW: @Mentions in Notes<\/li>\n\n\n\n<li>Feat: new dashboard page for better insights.<\/li>\n\n\n\n<li>Improvement: added more context and info to the live chat feature (i) button.<\/li>\n<\/ul>","protected":false},"featured_media":40084,"template":"","meta":{"_acf_changed":false},"class_list":["post-40082","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog\/40082","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/40084"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=40082"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}