{"id":39879,"date":"2025-11-18T21:02:20","date_gmt":"2025-11-18T18:02:20","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&p=39879"},"modified":"2025-11-18T21:04:56","modified_gmt":"2025-11-18T18:04:56","slug":"introducing-split-conversations","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/fr\/changelog\/introducing-split-conversations\/","title":{"rendered":"Introducing Split Conversations: Create Focused Threads With One Click"},"content":{"rendered":"

Keep threads clean, focused, and easier to manage.<\/strong><\/p>\n\n\n\n

We just shipped a powerful new tool that helps your team stay organized when conversations drift into multiple topics.<\/p>\n\n\n\n

Support emails often expand into multiple questions, follow-ups, or unrelated issues. Instead of forcing everything into one long thread, you can now split messages into a brand-new conversation<\/strong> with a clear subject and focused context.<\/p>\n\n\n\n

This gives agents better clarity, improves response accuracy, and keeps your inbox tidy.<\/p>\n\n\n\n

Comment \u00e7a marche<\/h3>\n\n\n\n

You can split any part of a conversation with just two clicks:<\/p>\n\n\n\n

    \n
  1. Open the message options menu.<\/li>\n\n\n\n
  2. S\u00e9lectionner Split conversation<\/strong> to create a new conversation.<\/li>\n<\/ol>\n\n\n\n

    Read more on our split conversation documentation<\/a>.<\/p>\n\n\n\n

    \n\n\n\n

    WordPress Plugin (Version 2.1.5)<\/h3>\n\n\n\n
      \n
    • Fixed PHP date warnings.<\/li>\n\n\n\n
    • Fixed search result \u201cobject object\u201d output error.<\/li>\n\n\n\n
    • Corrected broken documentation links.<\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      Android App Update<\/h3>\n\n\n\n

      Introducing the “All” Folder<\/strong>: View every conversation across inboxes instantly \u2014 perfect for agents who want full visibility in mobile workflows.<\/p>\n\n\n\n

      New delivery status badges<\/strong>: Messages now clearly show Failed<\/strong> ou Bounced<\/strong> states for quick troubleshooting.<\/p>\n\n\n\n

      Improved Stability:<\/strong> Fixed issue where some conversation pages appeared blank.<\/p>\n\n\n\n

      \n\n\n\n
      Improvements & Bug Fixes<\/h6>\n\n\n\n
        \n
      • Neo\u2019s static UI text can now be translated, allowing you to localize your support experience.<\/li>\n\n\n\n
      • Page titles now update instantly when the subject changes.<\/li>\n\n\n\n
      • Conversation navigator updates correctly when the assignee changes.<\/li>\n\n\n\n
      • Fixed undefined filter issue on the conversations page.<\/li>\n\n\n\n
      • Fixed undefined runtime errors.<\/li>\n\n\n\n
      • Corrected assignee button width to prevent layout breaking.<\/li>\n\n\n\n
      • Added missing status thread event for more accurate updates.<\/li>\n<\/ul>","protected":false},"featured_media":39880,"template":"","meta":{"_acf_changed":false},"class_list":["post-39879","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog\/39879","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media\/39880"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/fr\/wp-json\/wp\/v2\/media?parent=39879"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}