--- title: "Labels & Tags for Support Conversations | ThriveDesk" canonical: "https://www.thrivedesk.com/features/tags/" author: ThriveDesk description: "Organize every support conversation with Labels. Tag in one click, filter your inbox by label, route work to the right team, and turn labels into reports that show what customers ask about most." categories: [page] --- # Organize every conversation with Labels Labeling conversations is the simplest way to bring order to a busy inbox. Spot patterns, route work to the right person, and see what your customers keep asking about. One click to tag, one click to find. - Label any conversation in one click - Filter the whole inbox by label - One shared label set, so a tag means the same thing to everyone [Start free trial](https://app.thrivedesk.com/auth/register) 7-day free trial · No card required Loved by 2,000+ startups Trusted by 2,000+ growing teams 4.9 / 5.0 G2 reviews Why labels? ## Find the patterns hiding in your inbox A busy inbox is a pile of unsorted requests. Labels give it structure. Categorize every conversation as it arrives, and you can see what customers ask about most, send work to the right people, and read the trends behind your support volume. The same tag means the same thing to everyone on your team. Find anything ## Filter your inbox by anything you track Once your conversations are labeled, you can search your inbox on your own terms. Filter by one label or stack several to pull up the exact conversations you need, then save that view so it’s one click away next time. - Filter by product, plan, sentiment, or anything you track - Stack a few labels to narrow down to the exact conversations you want - Save a filtered view your team can reopen with one click - Turn labels into reports that show what customers ask about most Built for order ## Everything you need to stay organized Label in a click, filter to find, route to the right team, and report on the trends. That's how a busy inbox stays under control. ### Label in one click Add a label to any conversation as it comes in, by hand or automatically, so nothing sits in your inbox uncategorized. ### Filter your inbox Filter by one label or stack a few to pull up the conversations you care about, then save the view for next time. ### Route to the right team Use labels to triage and assign work, so billing questions reach billing and bug reports reach the engineers who fix them. ### Report on patterns See what customers ask about most, catch recurring issues early, and bring data to product decisions. Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day A label for everything ## Build a system that fits your team Group labels by topic, priority, or status, colour-code them, and let the counts show you where your support volume goes. Here’s a setup to start from. ### Topic 4 labels - Billing 128 - Bug report 64 - Feature request 91 - How-to 142 ### Priority 3 labels - Urgent 18 - VIP 37 - Follow-up 56 ### Status 3 labels - Awaiting reply 24 - Escalated 9 - Resolved 311 Who it’s for ## Labels for teams like yours Start from the labels that match your team, then grow the system as you learn what’s worth tracking, all from the same shared inbox. Best for [Ecommerce](https://www.thrivedesk.com/industry/ecommerce/) Label by order, return, or shipping issue to see what trips customers up most. View use case Best for [SaaS](https://www.thrivedesk.com/industry/saas/) Tag bugs, billing, and feature requests, then send each to the right team. View use case Best for [Digital Products](https://www.thrivedesk.com/industry/wordpress-products/) Sort licensing, download, and how-to questions into one tidy system. View use case Best for [B2B](https://www.thrivedesk.com/industry/b2b/) Flag VIP accounts and priority requests so the important ones don’t slip through. View use case Switching tools? ## Bring your tags with you Moving from another help desk? We migrate your contacts, tickets, threads, and tags for you, securely and with no downtime, so your team keeps the labeling system it already knows from day one. [See all migrations](https://www.thrivedesk.com/migrate/) [Migrate from Intercom Escape per-seat pricing and unpredictable resolution fees.](https://www.thrivedesk.com/migrate/intercom/) [Migrate from Help Scout Keep the shared-inbox simplicity, get more for less.](https://www.thrivedesk.com/migrate/helpscout/) [Migrate from Zendesk Leave Zendesk’s complexity and cost behind.](https://www.thrivedesk.com/migrate/zendesk/) [Migrate from Freshdesk Coming soon](https://www.thrivedesk.com/contact/) Integrations ## Label with context from your stack Connect ThriveDesk with the ecommerce, billing, and product tools you already use, and automations can label conversations by plan, order status, or account before an agent opens them. [Go to integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) Mobile apps ## Keep answering when you’re away from your desk You'll find all the features you love from ThriveDesk's web app on the mobile app — so the queue keeps moving wherever you are. - View, reply, and forward messages - Add notes - @Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST ## Frequently Asked Questions How labels and tags work in ThriveDesk. Still have a question? [Talk to us](https://www.thrivedesk.com/contact/). ### What is a label in ThriveDesk? A label — some help desks call it a tag — is a keyword you attach to a conversation to categorize it. Labels group similar tickets together, so you can find patterns, filter your inbox, and route work to the right team. ### How do I add a label to a conversation? Open any conversation and click “Add label,” then pick from your shared list or type a new one. Apply as many labels as you need, and remove them the same way. ### Can conversations be labeled automatically? Yes. With automations, conversations get labeled the moment they arrive — by keyword, channel, customer, or any rule you set — so triage is done before an agent opens the ticket. ### Can I filter my inbox by label? Yes. Filter by one label or stack several to narrow things down, then save that filtered view so your team can reopen it with one click. ### Are labels shared across my whole team? Labels live in one shared set that everyone uses, so the same category means the same thing to every agent. No duplicate or conflicting tags piling up in your inbox. ### Can I report on labels? Yes. Every label is tracked, so you can see which topics drive the most conversations, catch recurring issues early, and use the numbers to guide product and staffing calls. ### Can I bring my existing tags from another help desk? When you migrate to ThriveDesk we bring your tags across along with your contacts, tickets, and conversation history, so your team keeps the labeling system it already knows. ### Is there a limit to how many labels I can create? Create as many labels as your team needs and organize them however you like. Check the pricing page for what each plan includes.