{"id":38997,"date":"2025-06-26T15:55:00","date_gmt":"2025-06-26T12:55:00","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&#038;p=38997"},"modified":"2025-09-21T16:03:48","modified_gmt":"2025-09-21T13:03:48","slug":"redesigned-live-chat-smarter-ai-chatbot-knowledge-hub","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/es\/changelog\/redesigned-live-chat-smarter-ai-chatbot-knowledge-hub\/","title":{"rendered":"Redesigned Live Chat, Smarter AI Chatbot &amp; Knowledge Hub"},"content":{"rendered":"<p>This release is packed with updates to elevate your live chat experience and give you deeper control over AI-powered support. From a redesigned interface to powerful Q&amp;A knowledge features, these improvements make conversations clearer, smarter, and more customizable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Redesigned Live Chat<\/h3>\n\n\n\n<p>We\u2019ve refreshed the live chat interface with a modern header design, agent avatar and name, and a new expand\/shrink button for better usability. Messages now follow a cleaner visual hierarchy, and agent replies have been redesigned for readability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smarter AI Chatbot<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"790\" height=\"758\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/improveanswer.png\" alt=\"\" class=\"wp-image-38998\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/improveanswer.png 790w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/improveanswer-768x737.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/improveanswer-13x12.png 13w\" sizes=\"(max-width: 790px) 100vw, 790px\" \/><\/figure>\n\n\n\n<p>The AI experience is now more interactive with stream animations, a thinking state indicator, and a toggle switch to easily enable or disable the chatbot. A new <strong>\u201cImprove Answer\u201d<\/strong> button allows you to refine AI responses by submitting feedback directly.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Knowledge Hub Q&amp;A<\/h3>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1390\" height=\"590\" src=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/qanda.png\" alt=\"\" class=\"wp-image-39000\" title=\"\" srcset=\"https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/qanda.png 1390w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/qanda-768x326.png 768w, https:\/\/www.thrivedesk.com\/wp-content\/uploads\/2025\/09\/qanda-18x8.png 18w\" sizes=\"(max-width: 1390px) 100vw, 1390px\" \/><\/figure>\n\n\n\n<p>You can now manage a dedicated Q&amp;A section inside Knowledge Hub and Copilot settings. With full create, read, update, and delete (CRUD) support, this makes it easier to expand and fine-tune your knowledge sources.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Improvements<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>AI chatbot settings now support more customization and data sources.<\/li>\n\n\n\n<li>Upgraded AI knowledge source integration for better accuracy.<\/li>\n\n\n\n<li>Improved chat room filtering by correctly distinguishing human vs. chatbot conversations.<\/li>\n<\/ul>","protected":false},"featured_media":38999,"template":"","meta":{"_acf_changed":false},"class_list":["post-38997","changelog","type-changelog","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/changelog\/38997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/types\/changelog"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/media\/38999"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/media?parent=38997"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}