{"id":38995,"date":"2025-06-04T15:26:00","date_gmt":"2025-06-04T12:26:00","guid":{"rendered":"https:\/\/www.thrivedesk.com\/?post_type=changelog&#038;p=38995"},"modified":"2025-09-21T15:35:03","modified_gmt":"2025-09-21T12:35:03","slug":"zendesk-migration-smarter-contact-management","status":"publish","type":"changelog","link":"https:\/\/www.thrivedesk.com\/es\/changelog\/zendesk-migration-smarter-contact-management\/","title":{"rendered":"ZenDesk Migration &amp; Smarter Contact Management"},"content":{"rendered":"<p>This week\u2019s updates focus on making your workflow smoother: from new migration support to improved contact management, and subtle UI refinements that make everyday tasks faster and more reliable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">ZenDesk Migration<\/h3>\n\n\n\n<p>You can now migrate from ZenDesk directly into ThriveDesk. Bring over your existing data and get started without losing your history.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Smarter Knowledge Base &amp; Assistant<\/h3>\n\n\n\n<p>Knowledge Base docs now remember whether you last expanded or collapsed them, so your preferred view sticks.<br>We also added an event dispatcher to the Assistant, giving developers more flexibility when working with integrations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Better Contact Management<\/h3>\n\n\n\n<p>You can now create contacts directly from the contact details panel, persist CC\/BCC fields when saving drafts, and see the actor\u2019s email as a tooltip when hovering over a contact in thread view.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Improvement<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Streamlined UI with meaningful component class names for easier maintainability.<\/li>\n\n\n\n<li>Refined contact details panel to support direct contact creation.<\/li>\n<\/ul>\n\n\n\n<h6 class=\"wp-block-heading\">Bug Fixes<\/h6>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Fixed shortcut unsubscription issue.<\/li>\n\n\n\n<li>Fixed missing new lines when adding notes in contact details.<\/li>\n\n\n\n<li>Fixed live chat input zoom issue on mobile devices.<\/li>\n\n\n\n<li>Fixed contact search issue in the contact panel.<\/li>\n<\/ul>","protected":false},"featured_media":0,"template":"","meta":{"_acf_changed":false},"class_list":["post-38995","changelog","type-changelog","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/changelog\/38995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/changelog"}],"about":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/types\/changelog"}],"wp:attachment":[{"href":"https:\/\/www.thrivedesk.com\/es\/wp-json\/wp\/v2\/media?parent=38995"}],"curies":[{"name":"gracias","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}