---
title: "How Themefisher increased customer satisfaction after moving from Zendesk | ThriveDesk"
canonical: "https://www.thrivedesk.com/customers/themefisher/"
author: ThriveDesk
description: "As Themefisher started to grow rapidly, it became difficult to keep track of customer conversations — until they moved support into ThriveDesk."
categories: [customer]
---

Switched from Zendesk

# How Themefisher increased customer satisfaction after moving from Zendesk

As Themefisher started to grow rapidly, it became difficult to keep track of customer conversations — until they moved support into ThriveDesk.

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![Themefisher customer story](https://www.thrivedesk.com/_astro/themefisher-featured.DokB9PIw.png)

Industry

Software

Company size

11 employees

ThriveDesk users

5

Founded

2015

The story

### From inception to substantial growth

Themefisher launched in 2015 and rapidly became a leading theme marketplace, prioritizing both premium products and exceptional customer support for paid clients.

### Angry customers: a significant threat

Growth created a critical challenge: the inability to differentiate between paid and free users in their support system. Long wait times and poor prioritization caused customer dissatisfaction and turnover. Zendesk lacked the capability to display WordPress purchase data directly in the support dashboard.

### Offering deep integration with WordPress

ThriveDesk's Easy Digital Downloads integration solved the problem by providing real-time customer purchasing data, enabling the team to identify and prioritize premium clients appropriately.

> As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running.
> 
> Mehedi Hasan — CEO, Themefisher

### About Themefisher

A global marketplace for custom and responsive WordPress themes, founded in 2015.

### Favorite ThriveDesk features

-   Shared Inbox
-   Live Chat
-   WordPress & WooCommerce Integrations

Results

## What changed after the switch

-   Surfaced Easy Digital Downloads purchase data in every conversation

-   Prioritized premium customers automatically over free users

-   Cut the long wait times that were driving customers away

-   Kept a growing volume of conversations organized in one inbox

Why ThriveDesk

## Why teams switch to ThriveDesk and stay

### One shared inbox

Email, live chat, and contact forms unified so the whole team works from one place.

### Automation that scales

Route, tag, and prioritize conversations so the right agent gets the right ticket.

### Deep integrations

WordPress, WooCommerce, EDD, and hundreds more — customer context in every reply.

### Simple and affordable

Enterprise-grade support at a price small teams can actually grow with.

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Business growth does not always have to mean a rapid increase in revenue. Sometimes a simple support stack change creates room for better margins.

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