--- title: "ThriveDesk vs Re:amaze in 2026: Pricing, Ecommerce Fit, and AI" canonical: "https://www.thrivedesk.com/compare/reamaze/" author: ThriveDesk description: "Re:amaze is a GoDaddy-owned ecommerce helpdesk with strong Shopify features and a flat-rate small plan. Compare pricing at your team size, features, and fit." categories: [page] --- vs Head to head # Re:amaze is strong on Shopify. We are built around WooCommerce and flat pricing. Re:amaze charges $26.10 to $62.10 per team member a month on annual billing, with a $59 flat plan for smaller teams. ThriveDesk is flat at every size, with deeper WooCommerce and WordPress support. Used by 2,000+ support teams worldwide. [Start free trial](https://app.thrivedesk.com/auth/register) [Migration overview](https://www.thrivedesk.com/migrate/) - No credit card required - Set up in under 5 minutes - Cancel anytime TL;DR - Flat pricing at every team size ThriveDesk: yes Re:amaze: no - Help center inside your site ThriveDesk: yes Re:amaze: no - Deep WooCommerce and SureCart support ThriveDesk: yes Re:amaze: no - Shared inbox ThriveDesk: yes Re:amaze: yes - Live chat ThriveDesk: yes Re:amaze: yes - Native voice channel ThriveDesk: no Re:amaze: no [Full comparison](#feature-comparison) Powering support for growing teams 4.9 / 5.0 G2 reviews Side by side ## Where the two tools actually differ Below is where ThriveDesk comes out ahead and where Re:amaze does. The bill as you hire ### Flat per plan, not per team member **ThriveDesk:** One price per plan, whatever the headcount or the volume. **Re:amaze:** Per team member above the flat Starter plan, from $26.10 to $62.10. [Start free trial](https://app.thrivedesk.com/auth/register) Self-service on your domain ### Help center inside your website **ThriveDesk:** Run the help center on your own WordPress site, with full conversation history. **Re:amaze:** Hosted FAQ site with a custom domain, and a dated article editor. [Start free trial](https://app.thrivedesk.com/auth/register) Where your store lives ### Built around WooCommerce **ThriveDesk:** WooCommerce, SureCart, Stripe, and Paddle context sits beside the reply. **Re:amaze:** Strongest on Shopify, with BigCommerce, WooCommerce, and Magento also covered. [Start free trial](https://app.thrivedesk.com/auth/register) Cost calculator ## How much could you save with ThriveDesk? Number of human agents: 5 1 30 Re:amaze plan Basic — $26.10 / member / mo Pro — $44.10 / member / mo Plus — $62.10 / member / mo Your ThriveDesk plan: **Standard**. Re:amaze rates are its published annual-billing prices, read from reamaze.com in August 2026. Monthly is $29, $49, and $69. Their $59 flat Starter plan is not modelled here: it covers unlimited team members but caps at 500 responded conversations a month, so it beats these numbers for small low-volume teams. ThriveDesk $69 $13.80 per agent / mo Re:amaze $125 $25.00 per agent / mo Your estimated savings $672 / year $56 per month · 45% less [Start your free trial — no credit card required](https://app.thrivedesk.com/auth/register) The short answer ## ThriveDesk vs Re:amaze: which should you pick? On price Re:amaze Basic is $26.10 a team member a month billed annually, so five people cost about $131 against $69 for ThriveDesk Standard, and Pro at $44.10 puts the same five near $221. One exception matters: their $59 flat Starter plan covers unlimited team members up to 500 responded conversations a month, which genuinely beats us for a small, low-volume team. On getting started Both are approachable and neither expects an administrator. The recurring Re:amaze complaint is its knowledge base editor, which reviewers describe as dated — no built-in image upload, so you host images elsewhere and paste URLs, and no live preview. Reviewers also report occasional lag and mobile app instability. On features Re:amaze is a genuine ecommerce helpdesk: order details and draft orders inside the conversation, plus a Shopify attributed-orders report that ties support conversations to revenue. It also has proactive selling tools — Cues, live visitor monitoring, screen sharing — that most help desks lack. ThriveDesk goes deeper on WooCommerce, SureCart, Stripe, and Paddle, and runs the help center inside your own WordPress site. Pick Re:amaze if Pick Re:amaze if you sell on Shopify and want revenue attribution from support conversations, or if proactive chat and screen sharing are part of how you sell. Their $59 flat plan is also the better buy for a small team under 500 conversations a month — we have nothing that competes with it at that size. What users rate them ## On G2, side by side ThriveDesk 4.9 out of 5, from 100 reviews · August 2026 Re:amaze 4.6 out of 5, from 140 reviews · August 2026 Read the sample sizes before the scores. Re:amaze has far more reviews than we do, which makes its average harder to move in either direction — a higher score off a smaller base is not the same claim. G2 publishes per-dimension scores only on its own comparison pages, and it has none for ThriveDesk yet, so there is no honest way to show a category-by-category split here. Feature comparison ## ThriveDesk vs Re:amaze The two tools, feature by feature. Where Re:amaze has something ThriveDesk doesn’t, the table says so. ### Why choose ThriveDesk over Re:amaze? ThriveDesk Re:amaze - Flat pricing, not per agent Add teammates without the bill moving. ThriveDesk: included Re:amaze: not available - AI with no per-resolution charge The AI agent is part of the plan, not a usage meter. ThriveDesk: included Re:amaze: not available - Free migration on annual plans Our team moves your data for you, at no cost, when you sign up for an annual plan. ThriveDesk: included Re:amaze: not available - MCP server for AI assistants Re:amaze has no first-party server, only third-party connectors. ThriveDesk ships 28 actions. ThriveDesk: included Re:amaze: not available - Shared inbox All customer conversations in one place. ThriveDesk: included Re:amaze: included - Live chat Talk to visitors and customers in real time. ThriveDesk: included Re:amaze: included - Knowledge base Self-service help content for customers. ThriveDesk: included Re:amaze: included - Workflow automation Route, assign, tag, and follow up automatically. ThriveDesk: included Re:amaze: included - Private notes & mentions Discuss a ticket with teammates without emailing the customer. ThriveDesk: included Re:amaze: included - Free plan A permanently free tier for very small teams. ThriveDesk: not available Re:amaze: not available - Multilingual help content Serve articles and replies in more than one language. ThriveDesk: included Re:amaze: not available - Native voice channel Phone support built into the platform. ThriveDesk: not available Re:amaze: not available Migrate everything ## Migrate with confidence We do not run an assisted migration from Re:amaze yet. Talk to us about your data and we will tell you honestly what we can move. [Start for free](https://app.thrivedesk.com/auth/register) [How migration works](https://www.thrivedesk.com/migrate/) Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Integrations ## Connect with your existing tech stack Integrate ThriveDesk with the marketing, analytics, and growth tools you already use, and hand the repetitive work to automation so your team can focus on customers. [Browse all integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) Mobile ## Ready when you step away from the desk Everything you rely on in the ThriveDesk web app comes with you on mobile. - View, reply to, and forward messages - Add notes - Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST Our pricing philosophy ## How we keep pricing flat Letter no. 0003 From the founder’s desk Our competitors raised venture capital or private equity, chased rapid growth, and put profits ahead of people. At first they build for you, the small business owner. Then their sights shift. Enterprise clients promise bigger paydays, so they chase them. New features get built for enterprise instead of for you, interfaces bloat, and simplicity gets sacrificed. The tool you loved stops feeling like yours. That is not us. We took a different path. We are bootstrapped, funded by one group only: you, our customers. There are no investors to impress, no quarterly profit targets, and no enterprise ambitions pulling us away from the people we set out to serve. Our mission is simple — help you grow your business through great customer service. We keep our costs low so we can pass the savings on to you. If you are tired of paying enterprise prices for features you will never use, we understand. We are not here to outgrow you. We are here to grow with you. Parvez Akther Founder & CEO - live in 15 minutes - free for 7 days - no card required [Start free trial](https://app.thrivedesk.com/auth/register) FAQ ## Before you switch The questions people usually ask when they compare ThriveDesk with Re:amaze. ### Is Re:amaze cheaper than ThriveDesk? On the per-seat plans, no. Basic is $26.10 a team member a month annually, so five people cost about $131 against $69 for ThriveDesk Standard. Their $59 flat Starter plan is the exception — unlimited team members up to 500 responded conversations a month, which is cheaper than us for a small, quiet inbox. ### Is Re:amaze still actively supported? Yes. GoDaddy acquired it in 2021 and it is still sold and still gaining features, including a metered AI agent added recently. Worth knowing before you buy: its public status page returns a 404, its product-news page is empty, and support now runs through GoDaddy rather than its own brand. ### How does Re:amaze charge for AI? It includes an allowance — 5, 10, or 20 AI agent resolutions per seat a month by plan, pooled across your seats — then charges $0.85 a resolution. Usefully, that overage can be switched off entirely, so classic chatbots take over at no cost. ThriveDesk includes the AI agent with no meter at all. ### Which is better for a Shopify store? Re:amaze. Order details and draft orders sit inside the conversation, and its attributed-orders report ties support conversations to revenue. ThriveDesk is the better fit for WooCommerce, SureCart, Stripe, and Paddle. ### Can you move my Re:amaze data across? Not with an assisted migration yet. We support Intercom, Help Scout, Zendesk, and Freshdesk today. Tell us what you need to keep and we will be straight about what we can move. Keep comparing ## Weighing other tools too? [ThriveDesk vs Help Scout](https://www.thrivedesk.com/compare/helpscout/) [ThriveDesk vs Zendesk](https://www.thrivedesk.com/compare/zendesk/) [ThriveDesk vs Intercom](https://www.thrivedesk.com/compare/intercom/) [ThriveDesk vs Freshdesk](https://www.thrivedesk.com/compare/freshdesk/) [ThriveDesk vs Zoho Desk](https://www.thrivedesk.com/compare/zoho-desk/) [ThriveDesk vs Gorgias](https://www.thrivedesk.com/compare/gorgias/) [ThriveDesk vs Front](https://www.thrivedesk.com/compare/front/) See every comparison side by side on the [help desk comparison hub](https://www.thrivedesk.com/compare/).