--- title: "ThriveDesk vs Front in 2026: Flat Pricing vs $25–$105 a Seat" canonical: "https://www.thrivedesk.com/compare/front/" author: ThriveDesk description: "Front is a polished shared inbox priced per seat, with most of its AI sold as add-ons. Compare real cost at your team size, features, and which one fits." categories: [page] --- vs Head to head # Front charges per seat and sells the AI separately. We do neither. Front runs $25 to $105 per seat a month on annual billing, and Copilot, Smart QA, and Smart CSAT are extra on every plan below Enterprise. ThriveDesk is flat per plan with the AI agent included. Used by 2,000+ support teams worldwide. [Start free trial](https://app.thrivedesk.com/auth/register) [Migration overview](https://www.thrivedesk.com/migrate/) - No credit card required - Set up in under 5 minutes - Cancel anytime TL;DR - Flat pricing, no per-seat fee ThriveDesk: yes Front: no - AI included, not an add-on ThriveDesk: yes Front: no - Help center inside your site ThriveDesk: yes Front: no - Shared inbox ThriveDesk: yes Front: yes - Knowledge base ThriveDesk: yes Front: yes - Native voice channel ThriveDesk: no Front: no [Full comparison](#feature-comparison) Powering support for growing teams 4.9 / 5.0 G2 reviews Side by side ## Where the two tools actually differ Below is where ThriveDesk comes out ahead and where Front does. The bill as you hire ### Flat per plan, not per seat **ThriveDesk:** One price per plan. The tenth teammate costs nothing extra. **Front:** Every seat adds $25 to $105 a month depending on the tier. [Start free trial](https://app.thrivedesk.com/auth/register) AI without the shopping list ### The AI agent is in the plan **ThriveDesk:** Included. No per-seat AI licence and no per-conversation meter. **Front:** Copilot $20 a seat, Smart QA $20, Smart CSAT $10, Autopilot metered on top. [Start free trial](https://app.thrivedesk.com/auth/register) Self-service on your domain ### Help center inside your website **ThriveDesk:** Run the help center on your own WordPress site, no code required. **Front:** Knowledge base is basic on Starter; multilingual needs Enterprise. [Start free trial](https://app.thrivedesk.com/auth/register) Cost calculator ## How much could you save with ThriveDesk? Number of human agents: 5 1 30 Front plan Starter — $25 / seat / mo Professional — $65 / seat / mo Enterprise — $105 / seat / mo Your ThriveDesk plan: **Standard**. Front rates are its published annual-billing prices, read from front.com in August 2026 — monthly is higher at $35 and $85, and Enterprise is annual only. Starter caps at 10 seats and Professional at 50. Copilot, Smart QA, and Smart CSAT are per-seat add-ons below Enterprise, and Autopilot is metered separately. ThriveDesk $69 $13.80 per agent / mo Front $125 $25.00 per agent / mo Your estimated savings $672 / year $56 per month · 45% less [Start your free trial — no credit card required](https://app.thrivedesk.com/auth/register) The short answer ## ThriveDesk vs Front: which should you pick? On price Front Starter is $25 a seat a month on annual billing, so five people cost $125 against $69 for ThriveDesk Standard. Professional is $65 a seat — $325 for the same five. The add-ons compound it: Copilot and Smart QA are $20 a seat each and Smart CSAT $10, so a Professional team wanting AI assistance is closer to $105 a seat before Autopilot, which is metered separately at around $0.05 a conversation. On getting started Front is the most polished shared inbox in this comparison and it deserves the reputation — threads stay recognisably like email, and agents get their individual inbox, calendar, and scheduling in the same place. What reviewers report is a steep curve on advanced workflows and analytics that lack depth for a support team managing to SLAs. On features Front is built for high-touch client communication rather than ticket volume, and it shows: internal comments and shared drafts sit on top of a real email thread, so customers never get a robot-shaped reply. ThriveDesk goes deeper on ecommerce context and runs the help center inside your own site. Neither of us has a native phone channel — Front routes voice through Aircall or Dialpad, and we do not offer it at all. Pick Front if Choose Front if support is really account management — agencies, client services, logistics teams where the same named people email you for years. Its email fidelity and the inbox-plus-calendar-plus-scheduling combination have no equivalent here. Take it too if you need multilingual help content at enterprise scale, or SSO and SCIM governance we do not match. What users rate them ## On G2, side by side ThriveDesk 4.9 out of 5, from 100 reviews · August 2026 Front 4.7 out of 5, from 2,370 reviews · November 2025 Read the sample sizes before the scores. Front has far more reviews than we do, which makes its average harder to move in either direction — a higher score off a smaller base is not the same claim. G2 publishes per-dimension scores only on its own comparison pages, and it has none for ThriveDesk yet, so there is no honest way to show a category-by-category split here. Feature comparison ## ThriveDesk vs Front The two tools, feature by feature. Where Front has something ThriveDesk doesn’t, the table says so. ### Why choose ThriveDesk over Front? ThriveDesk Front - Flat pricing, not per agent Add teammates without the bill moving. ThriveDesk: included Front: not available - AI with no per-resolution charge The AI agent is part of the plan, not a usage meter. ThriveDesk: included Front: not available - Free migration on annual plans Our team moves your data for you, at no cost, when you sign up for an annual plan. ThriveDesk: included Front: not available - MCP server for AI assistants Front’s is an open beta an admin sets up as a developer app. ThriveDesk is one address and a sign-in. ThriveDesk: included Front: included - Shared inbox All customer conversations in one place. ThriveDesk: included Front: included - Live chat Talk to visitors and customers in real time. ThriveDesk: included Front: included - Knowledge base Self-service help content for customers. ThriveDesk: included Front: included - Workflow automation Route, assign, tag, and follow up automatically. ThriveDesk: included Front: included - Private notes & mentions Discuss a ticket with teammates without emailing the customer. ThriveDesk: included Front: included - Free plan A permanently free tier for very small teams. ThriveDesk: not available Front: not available - Multilingual help content Serve articles and replies in more than one language. ThriveDesk: included Front: included - Native voice channel Phone support built into the platform. ThriveDesk: not available Front: not available Migrate everything ## Migrate with confidence We do not run an assisted migration from Front yet. Talk to us about your data and we will tell you honestly what we can move. [Start for free](https://app.thrivedesk.com/auth/register) [How migration works](https://www.thrivedesk.com/migrate/) Loved by founders ![weDevs logo](https://www.thrivedesk.com/_astro/wedevs-logo-colored.CZ1zsiJa.svg) > “ ThriveDesk is really easy to use while being super effective. I can say without a doubt that ThriveDesk is the best live chat software for small businesses. ” ![Nizam Uddin](https://www.thrivedesk.com/_astro/nizam.B0IpOeXM.jpg)Nizam Uddin CEO, weDevs ![Brainstorm Force logo](https://www.thrivedesk.com/_astro/surecart-logo.CyVpCQv8.svg) > “ The ThriveDesk team truly exceeded expectations with their exceptional work on integrating SureCart. Their dedication resulted in a powerful integration that surpassed all our requirements. ” ![Sujay Pawar](https://www.thrivedesk.com/_astro/sujay-pawar.S_zk3sed.jpg)Sujay Pawar CEO, Brainstorm Force ![Themefisher logo](https://www.thrivedesk.com/_astro/themefisher-logo.iZiIHaeu.svg) > “ As our business and list of clients grew, user classification data became vital for us. We needed to serve our premium customers first to keep our business running. ” ![Mehedi Hasan](https://www.thrivedesk.com/_astro/mehedi.CxiVuND-.jpg)Mehedi Hasan CEO, Themefisher ![Themesgrove logo](https://www.thrivedesk.com/_astro/tg_logo.mI64JEaF.png) > “ At some point, we were paying top dollar yet not all our support requirements were being met. After some digging, we found ThriveDesk. ” Mohammad Zannatun Nime Support Executive, Themesgrove ![Sigmative logo](https://www.thrivedesk.com/_astro/sigmative-logo.DGIzEm09.svg) > “ I love ThriveDesk so much. It’s easy to use and user friendly — the best choice for anyone who wants to modernize a classic support system and get live chat built in. ” ![Selim Rana](https://www.thrivedesk.com/_astro/selim-rana.CQkT8t1-.jpg)Selim Rana Founder, Sigmative Muslims Day > “ The performance of ThriveDesk is very good, and it’s intuitive. I just tried the AI chatbot — add a few knowledge base articles and it’s answering mostly correctly. ” Abdullah Al H. CEO, Muslims Day Integrations ## Connect with your existing tech stack Integrate ThriveDesk with the marketing, analytics, and growth tools you already use, and hand the repetitive work to automation so your team can focus on customers. [Browse all integrations](https://www.thrivedesk.com/integrations/) [Start free trial](https://app.thrivedesk.com/auth/register) Mobile ## Ready when you step away from the desk Everything you rely on in the ThriveDesk web app comes with you on mobile. - View, reply to, and forward messages - Add notes - Mention colleagues - Create, edit, and tag conversations - Manage the assignee - Collision detection [Download on the **App Store**](https://apps.apple.com/mt/app/thrivedesk/id1612184462) [GET IT ON **Google Play**](https://play.google.com/store/apps/details?id=com.thrivedesk) 12:38 Beacon A ### Welcome, Alamin Ahammed My tickets 6 open A ahammedalamin2002 7dys ago Active Normal hey Ahammed. Note from discord -- TEST RA rakibhossain 2mths ago Active Medium people outside ThriveDesk won't know about the updated su… This is note @Alamin S Ahammed SUPPORT JN Jim Newaz 1yr ago Active Normal Test Subject This is test draft --Alamin Ahammed… SUPPORT EU Ekram Ullah 1yr ago Active Normal Another test email wow SUPPORT TN test null 1yr ago Active Normal testing the new editor sfsdf SUPPORT SM sarah.miller 5mths ago Active Medium Refund for duplicate charge Customer was billed twice in March SUPPORT DV dev.team 8mths ago Active Normal Webhook payload question Which events fire on ticket merge? TEST Our pricing philosophy ## How we keep pricing flat Letter no. 0003 From the founder’s desk Our competitors raised venture capital or private equity, chased rapid growth, and put profits ahead of people. At first they build for you, the small business owner. Then their sights shift. Enterprise clients promise bigger paydays, so they chase them. New features get built for enterprise instead of for you, interfaces bloat, and simplicity gets sacrificed. The tool you loved stops feeling like yours. That is not us. We took a different path. We are bootstrapped, funded by one group only: you, our customers. There are no investors to impress, no quarterly profit targets, and no enterprise ambitions pulling us away from the people we set out to serve. Our mission is simple — help you grow your business through great customer service. We keep our costs low so we can pass the savings on to you. If you are tired of paying enterprise prices for features you will never use, we understand. We are not here to outgrow you. We are here to grow with you. Parvez Akther Founder & CEO - live in 15 minutes - free for 7 days - no card required [Start free trial](https://app.thrivedesk.com/auth/register) FAQ ## Before you switch The questions people usually ask when they compare ThriveDesk with Front. ### Is ThriveDesk cheaper than Front? At every team size we can find. Front Starter is $25 a seat a month annually, so five people are $125 against $69 for ThriveDesk Standard, and ten are $250 against $129. Front Professional at $65 a seat puts five people at $325. The AI add-ons widen it further. ### Does Front include AI? Partly. AI Topics and a capped 200 Compose, Translate, and Summarize actions per teammate a day are included. Copilot, Smart QA, and Smart CSAT are per-seat add-ons at $20, $20, and $10 unless you are on Enterprise, and Autopilot is charged per conversation from about $0.05 on every plan including Enterprise. ### Does Front have a free plan? No. All three plans are paid, with a 14-day trial of Professional features and no credit card. ThriveDesk has no free plan either — a 7-day trial. ### Which is better for a team that emails the same clients for years? Front. It keeps the real email thread intact with internal comments and shared drafts layered on, so replies never look like ticket responses, and agents get their own inbox, calendar, and scheduling in the same tool. If your support is closer to account management than to ticket volume, that is worth paying for. ### Does either have a native phone channel? Neither. Front surfaces calls through integrations with Aircall and Dialpad rather than being the carrier, and ThriveDesk has no voice channel at all. If you need a call centre in the same tool, Zendesk or Gorgias are the better answers. ### Can you move my Front data across? Not with an assisted migration yet. We support Intercom, Help Scout, Zendesk, and Freshdesk today. Tell us what you need to keep and we will be straight about what we can move. Keep comparing ## Weighing other tools too? [ThriveDesk vs Help Scout](https://www.thrivedesk.com/compare/helpscout/) [ThriveDesk vs Zendesk](https://www.thrivedesk.com/compare/zendesk/) [ThriveDesk vs Intercom](https://www.thrivedesk.com/compare/intercom/) [ThriveDesk vs Freshdesk](https://www.thrivedesk.com/compare/freshdesk/) [ThriveDesk vs Zoho Desk](https://www.thrivedesk.com/compare/zoho-desk/) [ThriveDesk vs Gorgias](https://www.thrivedesk.com/compare/gorgias/) [ThriveDesk vs Re:amaze](https://www.thrivedesk.com/compare/reamaze/) See every comparison side by side on the [help desk comparison hub](https://www.thrivedesk.com/compare/).