---
title: "Voicemail and Phone Support in Your Help Desk | ThriveDesk"
canonical: "https://www.thrivedesk.com/channels/phone-sms/"
author: ThriveDesk
description: "Bring voicemails from Twilio, RingCentral, Vonage and 50+ phone providers into ThriveDesk. Play them in the ticket, keep call details private and reply from one inbox."
categories: [page]
---

# Phone calls in the same inbox as email and chat

Voicemails from your phone provider land in ThriveDesk as conversations. Play them in the ticket, see who called and follow up with the rest of your queue.

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Why teams use it

## Every call becomes part of the conversation

Voicemails stop living in a separate phone app. Your team hears them, sees who called and answers from the same place as everything else.

### Play voicemails in the ticket

Listen to the message without leaving ThriveDesk, or download the audio file.

### Call details as a private note

The caller’s number, the time and the length of the call sit in a note your customers never see.

### One history per customer

Link a voicemail to the right contact, and it sits next to their emails and chats.

### Works with your phone provider

Twilio, 8x8, RingCentral, Vonage, Google Voice and more than 50 others, with nothing to install.

Setup

## Live in three steps

Keep your phone system. ThriveDesk picks up the voicemails.

1.  01

    ### Connect your phone provider

    Have your provider send voicemails to your ThriveDesk inbox. Your phone number and call setup stay as they are.

2.  02

    ### Voicemails arrive as conversations

    Each one lands in Unassigned with the recording attached and the call details in a private note.

3.  03

    ### Follow up like any other ticket

    Call the customer back or reply by email, then assign, tag and close it with the rest of your queue.

Twilio 8x8 RingCentral Vonage Google Voice and 50+ more

FAQ

## Questions about phone in ThriveDesk

Anything else? [Talk to us](https://www.thrivedesk.com/contact/), or read the [voicemail setup guide](https://help.thrivedesk.com/en/manage-voice-messages).

### Does ThriveDesk make or take phone calls?

No. ThriveDesk works with the phone system you already have. Voicemails your provider sends to your ThriveDesk inbox become conversations your team can play, reply to and assign.

### Which phone providers work with ThriveDesk?

More than 50, including Twilio, 8x8, RingCentral, Vonage and Google Voice. Any provider works if it emails voicemails with the recording attached as an MP3 or WAV file and a subject that starts with “Voice Message” or “Voicemail from”.

### Do I need to install anything?

No. Connect your provider to your ThriveDesk inbox and new voicemails start showing up as conversations.

### Can customers see the call details?

No. The caller’s number, the time and the length of the call are saved as a private note, which only your team can see.

### What if a voicemail shows up under the wrong contact?

Use Change contact on the conversation to link it to the right customer. It then sits in their history next to their emails and chats.

### Where do voicemails show up?

In the Unassigned folder with the rest of your new conversations, marked as phone logs, so your team can pick them up from the same queue.

More channels

## Email and chat land in the same inbox

[Outlook Connect Outlook and Microsoft 365 inboxes and answer customer email from the shared inbox.](https://www.thrivedesk.com/channels/email/) [Gmail Connect Gmail and Google Workspace addresses and reply to customers from ThriveDesk.](https://www.thrivedesk.com/channels/email/) [Email Point any support address at ThriveDesk and turn each message into a conversation.](https://www.thrivedesk.com/channels/email/) [Chat widget Add live chat to your site and pick up visitor questions next to your email.](https://www.thrivedesk.com/channels/chat-widget/) [WhatsApp Coming soon Reply to WhatsApp messages from ThriveDesk alongside your email and chat.](https://www.thrivedesk.com/channels/whatsapp/) [Messenger Coming soon Answer Facebook Messenger conversations from the shared inbox.](https://www.thrivedesk.com/channels/messenger/)

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