---
title: "Snooze Conversations — ThriveDesk Changelog"
canonical: "https://www.thrivedesk.com/changelog/snooze-conversations/"
author: "ThriveDesk"
description: "Not every ticket needs your attention right now. Snooze it, and it comes back exactly when it should."
categories: [page]
---

[All updates](https://www.thrivedesk.com/changelog/)

March 9, 2026 Improvement

# Snooze Conversations

Not every ticket needs your attention right now. Snooze it, and it comes back exactly when it should.

![Snooze Conversations](https://www.thrivedesk.com/_astro/featured.Bd2CsFKK_Z11BCMe.webp)

Some conversations aren’t urgent today but will matter later. Chasing a customer response? Waiting on an internal update? Instead of leaving tickets cluttering your inbox — or worse, forgetting them entirely — you can now snooze them and have them reappear at the right time.

### ✨ Snooze From Anywhere

You don’t need to open a conversation to snooze it. ThriveDesk gives you three ways to trigger it:

-   Conversation header — click the clock icon in the top-right corner of any open conversation
-   Reply editor — snooze while composing a reply, right from the bottom toolbar
-   Conversation list — right-click any conversation or use the options menu directly from your inbox

![Snooze Conversations — Clear Your Inbox, Miss Nothing — screenshot 1](https://www.thrivedesk.com/_astro/img-1.CyV3y_xq_Z3VyPl.webp)

### Natural Language Time Input

When you hit snooze, a Snooze until… modal appears. Type when you want it back in plain English:

Or use a precise format like 03/05/2026 08:00 AM if you need exact control. Either way, ThriveDesk confirms the exact date and time before you confirm.

-   tomorrow at 3pm
-   next wednesday
-   in 2 hours
-   friday 10am

![Snooze Conversations — Clear Your Inbox, Miss Nothing — screenshot 2](https://www.thrivedesk.com/_astro/img-2.BsRt-iwT_Z1Srjh3.webp)

### Two Snooze Conditions

Choose how the snooze behaves if the customer replies early:

-   If no reply — the snooze clears automatically if the customer responds before the scheduled time. This is the default, and it works well for follow-ups.
-   Regardless — the ticket stays snoozed until your chosen time, no matter what. Useful when you need to resurface it on your schedule.

### Managing Snoozed Conversations

All snoozed conversations move to the Later folder in your sidebar, out of your active inbox but still one click away.

-   A yellow clock icon appears over the contact’s avatar in the conversation list so you always know what’s snoozed at a glance
-   Hover over the clock icon in any conversation header to see the exact reappearance time
-   Need to reschedule? Click the clock icon again, pick a new time, and hit Update Snooze
-   Need it back immediately? Open the conversation, click the clock icon, and hit the red Unsnooze button

![Snooze Conversations — Clear Your Inbox, Miss Nothing — screenshot 3](https://www.thrivedesk.com/_astro/img-3.BkHXxhoy_1mbM7W.webp)

### Timezone Setup

Snooze times respect your agent timezone — so a 9am snooze lands at your 9am, not the server’s. Set your timezone by clicking your avatar in the bottom-left corner, then selecting your timezone from the dropdown. You can also jump there directly from the Snooze modal via the update timezone link.

Read the full documentation →