---
title: "Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub — ThriveDesk Changelog"
canonical: "https://www.thrivedesk.com/changelog/redesigned-live-chat-smarter-ai-chatbot-knowledge-hub/"
author: "ThriveDesk"
description: "A redesigned live chat interface, more control over your AI chatbot, and a new Q&A section in Knowledge Hub."
categories: [page]
---

[All updates](https://www.thrivedesk.com/changelog/)

June 26, 2025 AI

# Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub

A redesigned live chat interface, more control over your AI chatbot, and a new Q&A section in Knowledge Hub.

![Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub](https://www.thrivedesk.com/_astro/featured.DsB7IGGm_16bWXi.webp)

### Redesigned Live Chat

We’ve refreshed the live chat interface with a modern header design, agent avatar and name, and a new expand/shrink button for better usability. Messages now follow a cleaner visual hierarchy, and agent replies have been redesigned for readability.

### Smarter AI Chatbot

The AI experience is now more interactive with stream animations, a thinking state indicator, and a toggle switch to easily enable or disable the chatbot. A new “Improve Answer” button allows you to refine AI responses by submitting feedback directly.

![Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub — screenshot 1](https://www.thrivedesk.com/_astro/img-1.CKFKO3Aq_Z19PpYp.webp)

### Knowledge Hub Q&A

You can now manage a dedicated Q&A section inside Knowledge Hub and Copilot settings. With full create, read, update, and delete (CRUD) support, this makes it easier to expand and fine-tune your knowledge sources.

![Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub — screenshot 2](https://www.thrivedesk.com/_astro/img-2.Bx1y8BBO_36N5b.webp)

### Improvements

-   AI chatbot settings now support more customization and data sources.
-   Upgraded AI knowledge source integration for better accuracy.
-   Improved chat room filtering by correctly distinguishing human vs. chatbot conversations.