---
title: "The Editor, Rebuilt — ThriveDesk Changelog"
canonical: "https://www.thrivedesk.com/changelog/new-editor/"
author: "ThriveDesk"
description: "A rebuilt editor for replies, notes, and drafts — with the features you asked for."
categories: [page]
---

[All updates](https://www.thrivedesk.com/changelog/)

June 11, 2026 Improvement

# The Editor, Rebuilt

A rebuilt editor for replies, notes, and drafts — with the features you asked for.

![The Editor, Rebuilt](https://www.thrivedesk.com/_astro/featured.Ch_-NC4J_Z2um2Fu.webp)

We just launched a completely redesigned editor, rebuilt for replying, drafting, and note-taking.

Whether you’re sending a reply, adding a note, or picking up a saved draft, there’s less to fight with and more room to write.

### Fresh Minimal UI

A cleaner, more focused workspace. Status, assignee, sender, and recipient fields are better organized so you can focus on writing, not hunting for controls.

See it in action

![Introducing New Editor ⌨️ — Watch the video](https://www.thrivedesk.com/_astro/video-bIbfcIHv-9o.BefLNnqQ_Z2tlzqF.webp)

### Resize It Your Way

Need more room? Drag the editor taller. Prefer a compact chat-like view? Keep it small. It works however you like.

![The Editor, Rebuilt — screenshot 1](https://www.thrivedesk.com/_astro/img-1._a9RwFMh_2or1BE.webp)

### Preview Without Opening

Quickly preview replies and notes without having to open the editor. See what’s saved and jump back in only when you’re ready.

### Smarter Drafting

Drafts now autosave in real-time and stay visible even if you close the editor. You can delete, reopen, or continue anytime — no more guessing if something saved.

### Markdown + Slash Commands

Type faster with Markdown shortcuts and Notion-style / commands. Headings, code blocks, lists — all formatted without touching your mouse.

![The Editor, Rebuilt — screenshot 2](https://www.thrivedesk.com/_astro/img-2.CFPYbXDk_1t3jK0.webp)

### Redesigned Knowledge Base Search

The built-in article search is faster and returns better results. Find the right help article while replying, without breaking your flow.

![The Editor, Rebuilt — screenshot 3](https://www.thrivedesk.com/_astro/img-3.CyJwOrQA_GGcOq.webp)

### Variable Chips

Variables now appear as visual “chips,” making them easy to insert, review, and edit in replies. It’s a subtle upgrade that makes templated replies cleaner and less error-prone.

![The Editor, Rebuilt — screenshot 4](https://www.thrivedesk.com/_astro/img-4.BIcWai8n_1uNUkm.webp)