---
title: "Choose What Each Role and Teammate Can Do — ThriveDesk Changelog"
canonical: "https://www.thrivedesk.com/changelog/introducing-roles-and-permissions/"
author: "ThriveDesk"
description: "Turn capabilities on or off for the Administrator and User roles, and give one teammate more or less than their role."
categories: [page]
---

[All updates](https://www.thrivedesk.com/changelog/)

November 9, 2026 New

# Choose What Each Role and Teammate Can Do

Turn capabilities on or off for the Administrator and User roles, and give one teammate more or less than their role.

![Choose What Each Role and Teammate Can Do](https://www.thrivedesk.com/_astro/featured.B2CnfaQ7_Z13RBiV.webp)

Go to **Settings → Roles & Permission** to decide what the Administrator and User roles can do. The Account Owner always holds every capability. The three roles are fixed, so you can’t add, rename, or delete a role.

Roles & Permission is available on the Standard plan and higher. The Account Owner and Administrators can open the page by default. Other teammates need the **Permissions Write** capability.

See it in action

![How to Set User Roles and Permissions — Watch the video](https://www.thrivedesk.com/_astro/video-lI1wcQwfPVQ.CtzgLPWU_XQrYY.webp)

### Choose what a role can do

![The Administrator tab, headed Roles & Permission - Administrator, with the search box and the Conversations category open: 15 capabilities, each with a description and a switch, and the count 14 / 15](https://www.thrivedesk.com/_astro/role-editor.COk911SH_kOylB.webp)

The page has two tabs: **Administrator** and **User**. There are 94 capabilities in 11 categories. Each row shows the name of a capability, a short description, and a switch. **Conversations** opens first. Select a category header to open that category.

To change a capability, turn its switch on or off. Each switch saves at once, and the message **Capabilities updated** shows. The page has no **Save** button and no undo button. To undo a change, turn the switch back. A change on a role tab applies to everyone in that role.

![The User tab, headed Roles & Permission - User, with every category closed and its count, such as Inboxes 1 / 4 and Integrations 38 / 40, and the Reports category open with Reports Read switched on and the count 1 / 1](https://www.thrivedesk.com/_astro/user-categories.CCD4gI6M_Z1tM1oL.webp)

Each category header shows a count, such as **1 / 4**. The first number is how many capabilities in the category are on for the role. The second number is how many capabilities the category has. The switch on the header turns on every capability in the category that you can change. When all of them are on, the same switch turns them all off.

Six capabilities are off for both roles by default, including **Billing Read** and **Inboxes Manage**. Only the Account Owner sees them, and the Account Owner can turn them on for a role. You get no warning when you do. Be careful: **Inboxes Manage** on the **User** tab lets every User reach the conversations of every inbox, including inboxes where they are not an agent.

### Find a capability

![The search box with billing typed in, and below it only the Billing category, with Billing Read and Billing Write both switched off](https://www.thrivedesk.com/_astro/search.Bix2C_8l_cSwlh.webp)

Type a word in the **Search by capability name…** box. The search checks the name, the description, and the category of each capability. Every category with a match opens. Type **billing** to show only the **Billing** category.

### Give one teammate more or less than their role

![The profile of the teammate Regular User, with the subtitle Manage this teammate’s details, role and access to the workspace, the search box, and the Conversations category open with the count 14 / 15](https://www.thrivedesk.com/_astro/teammate-capabilities.BcZ3zLPn_1p03Sp.webp)

A teammate’s capabilities start from their role. To change them for one person, go to **Settings → Teammates** and select **Manage** on the teammate’s row. Then select the **Capabilities** tab. It has the same categories, search, and switches as the role tabs, and each switch saves at once.

Use it, for example, to turn on **Reports Read** for one User only.

A setting on this tab wins over the role. If you later change the same capability on the **Roles & Permission** page, the teammate keeps their personal setting. The tab doesn’t show on your own profile.

### What Administrators can change

![The Administrator tab seen by an Administrator, with a banner that says they cannot edit their own role and must ask an Account Owner, dimmed switches, and the count 14 / 14 on Conversations](https://www.thrivedesk.com/_astro/admin-read-only.B53EhXyw_ZMiNXH.webp)

Administrators can change the **User** role. Only the Account Owner can change the **Administrator** role. When an Administrator opens the **Administrator** tab, the switches are dimmed, and a banner tells them to ask an Account Owner for changes.

Administrators don’t see the six owner-only capabilities, so some of their counts are lower: **Conversations** shows **14 / 14**.

### Give a teammate a role

![The Invite to your workspace dialog with an Email box, the Role list open with User checked and Admin below it, the inboxes Dev and Support, and the Cancel and Invite teammates buttons](https://www.thrivedesk.com/_astro/invite-role.B2JcJKd4_1ywdLC.webp)

When you invite a teammate, choose **User** or **Admin** in the **Role** list. **Admin** is the Administrator role. **User** is the default.

To change the role of a teammate who has joined, select **Manage** on their row in **Settings → Teammates**. On the **Edit** tab, choose **User** or **Administrator** in **Role**, then select **Save Profile**.

The Account Owner can change the role of any Administrator or User. An Administrator can change a User’s role, but not the role of another Administrator. Nobody can change their own role.

[Read the documentation](https://help.thrivedesk.com/en/user-roles-and-permissions)