---
title: "Disable Auto-Advance Ticket and Android App Update — ThriveDesk Changelog"
canonical: "https://www.thrivedesk.com/changelog/disable-auto-advance-ticket-and-android-app-update/"
author: "ThriveDesk"
description: "Turn off auto-advance so you stay on the current ticket after replying. The Android app also gets real-time WebSocket syncing and new filters for tags and teammates."
categories: [page]
---

[All updates](https://www.thrivedesk.com/changelog/)

September 22, 2025 Mobile

# Disable Auto-Advance Ticket and Android App Update

Turn off auto-advance so you stay on the current ticket after replying. The Android app also gets real-time WebSocket syncing and new filters for tags and teammates.

![Disable Auto-Advance Ticket and Android App Update](https://www.thrivedesk.com/_astro/featured.CG0M21Ye_1Y1Nh3.webp)

### Disable Auto-Advance to Next Ticket

By default, after you send a reply, ThriveDesk can automatically move you to the next ticket in your queue. This is designed to speed up high-volume support workflows where agents are moving quickly through many tickets.

For teams that prefer more control, you can now disable auto-advance. Header over to Settings > Personal > Preferences to disable the option.

### Mobile App – Android

-   Dashboard now stays in sync even when data mismatches occur.
-   Real-time updates are powered by WebSockets for smoother performance.
-   Added filters for tags and teammates, making it easier to narrow down conversations.
-   Improved thread message rendering for a more consistent experience.
-   Resolved issues where threads or notifications sometimes appeared blank.

### Improvements

-   More refinements to message rendering for better readability.

### Bug Fixes

-   Fixed dark mode inconsistencies across the app.
-   Fixed tag search issues on the conversation page.