--- title: ThriveDesk Changelog canonical: "https://www.thrivedesk.com/changelog/" author: ThriveDesk description: "Follow product updates, improvements, and release notes from the ThriveDesk team." categories: [page] --- Changelog # What's new at ThriveDesk Every new feature, improvement, and fix across the ThriveDesk platform — newest first. No updates in this period Try a different month or year. ## [The Editor, Rebuilt](https://www.thrivedesk.com/changelog/new-editor/) A rebuilt editor for replies, notes, and drafts — with the features you asked for. [Read more](https://www.thrivedesk.com/changelog/new-editor/) ![The Editor, Rebuilt](https://www.thrivedesk.com/_astro/featured.Ch_-NC4J_Z2um2Fu.webp) ## [Bring Your Own AI Key](https://www.thrivedesk.com/changelog/bring-your-own-ai-key/) ThriveDesk runs AI Assist, Summarization, and Auto-replies on our managed models by default. With Bring Your Own Key (BYOK), you can connect your own API credentials from a major AI provider and run those features on the model your team prefers. [Read more](https://www.thrivedesk.com/changelog/bring-your-own-ai-key/) ![Bring Your Own AI Key](https://www.thrivedesk.com/_astro/featured.DRlPJ4Sh_Z1hxEor.webp) ## [Introducing Block Rules and Spam Protection](https://www.thrivedesk.com/changelog/introducing-block-rules-and-spam-protection/) Your inbox should only have conversations worth having, keep the noise out. [Read more](https://www.thrivedesk.com/changelog/introducing-block-rules-and-spam-protection/) ![Introducing Block Rules and Spam Protection](https://www.thrivedesk.com/_astro/featured.BqPHY_lp_ZdPDGh.webp) ## [Introducing Schedule Reply](https://www.thrivedesk.com/changelog/introducing-schedule-reply/) Write now. Send at the perfect moment. [Read more](https://www.thrivedesk.com/changelog/introducing-schedule-reply/) ![Introducing Schedule Reply](https://www.thrivedesk.com/_astro/featured.DSyWZij7_dYRyO.webp) ## [Snooze Conversations](https://www.thrivedesk.com/changelog/snooze-conversations/) Not every ticket needs your attention right now. Snooze it, and it comes back exactly when it should. [Read more](https://www.thrivedesk.com/changelog/snooze-conversations/) ![Snooze Conversations](https://www.thrivedesk.com/_astro/featured.Bd2CsFKK_Z11BCMe.webp) ## [Undo Send — Take Back a Reply Before It’s Too Late](https://www.thrivedesk.com/changelog/introducing-undo-send/) A few seconds to pull back a reply after you hit Send. [Read more](https://www.thrivedesk.com/changelog/introducing-undo-send/) ![Undo Send — Take Back a Reply Before It’s Too Late](https://www.thrivedesk.com/_astro/featured.BdKLQiY2_ZcsrlJ.webp) ## [Custom Fields Now Work with the Chat Widget](https://www.thrivedesk.com/changelog/custom-fields-now-work-with-the-assistant/) Collect better context before the conversation even begins. [Read more](https://www.thrivedesk.com/changelog/custom-fields-now-work-with-the-assistant/) ![Custom Fields Now Work with the Chat Widget](https://www.thrivedesk.com/_astro/featured.D6KsCkDn_Z1ACFXe.webp) ## [Introducing Custom Fields for Tickets](https://www.thrivedesk.com/changelog/introducing-custom-fields-for-tickets/) Custom Fields for Tickets let you shape your ticketing system around your own workflows, no code required. [Read more](https://www.thrivedesk.com/changelog/introducing-custom-fields-for-tickets/) ![Introducing Custom Fields for Tickets](https://www.thrivedesk.com/_astro/featured.CtHbwfFC_Z8VtUe.webp) ## [Introducing iOS App v2.0](https://www.thrivedesk.com/changelog/introducing-ios-v2/) A redesigned iOS app that's faster to navigate and quicker to work in. [Read more](https://www.thrivedesk.com/changelog/introducing-ios-v2/) ![Introducing iOS App v2.0](https://www.thrivedesk.com/_astro/featured.CQb1UGZ8_Z2iTrHx.webp) ## [Introducing Split Conversations: Create Focused Threads With One Click](https://www.thrivedesk.com/changelog/introducing-split-conversations/) Split a message into its own thread so each conversation stays on one topic. [Read more](https://www.thrivedesk.com/changelog/introducing-split-conversations/) ![Introducing Split Conversations: Create Focused Threads With One Click](https://www.thrivedesk.com/_astro/featured.7dRbh28f_Z1ykmx6.webp) ## [Fix bad subjects](https://www.thrivedesk.com/changelog/fix-bad-subjects/) You can now update the email subject right inside the thread view — no need to leave the conversation or dig through settings. [Read more](https://www.thrivedesk.com/changelog/fix-bad-subjects/) ![Fix bad subjects](https://www.thrivedesk.com/_astro/featured.D36gkUHp_Z1TBxv4.webp) ## [Merge Bulk Conversations, Unified Inbox & Chat Widget API Update](https://www.thrivedesk.com/changelog/merge-bulk-conversations-unified-inbox/) Merge several conversations in one click, plus fixes across inboxes, LiveChat, and the WordPress Portal. [Read more](https://www.thrivedesk.com/changelog/merge-bulk-conversations-unified-inbox/) ![Merge Bulk Conversations, Unified Inbox & Chat Widget API Update](https://www.thrivedesk.com/_astro/featured.CTh66i3b_5ibCK.webp) ## [Live Chat Comes to Android](https://www.thrivedesk.com/changelog/android-live-chat/) Live Chat is now on Android. We rebuilt it from the ground up for mobile, so it loads faster and holds up under a busy queue. [Read more](https://www.thrivedesk.com/changelog/android-live-chat/) ![Live Chat Comes to Android](https://www.thrivedesk.com/_astro/featured.CZMPtfnW_Z1CWVdz.webp) ## [Introducing the ThriveDesk AI Experience](https://www.thrivedesk.com/changelog/unified-ai-experience/) A unified AI interface, instant embedding, and a new AI Playground for training, testing, and customizing your chatbot in one place. [Read more](https://www.thrivedesk.com/changelog/unified-ai-experience/) ![Introducing the ThriveDesk AI Experience](https://www.thrivedesk.com/_astro/featured.DCip4gAv_1t8jLN.webp) ## [Disable Auto-Advance Ticket and Android App Update](https://www.thrivedesk.com/changelog/disable-auto-advance-ticket-and-android-app-update/) Turn off auto-advance so you stay on the current ticket after replying. The Android app also gets real-time WebSocket syncing and new filters for tags and teammates. [Read more](https://www.thrivedesk.com/changelog/disable-auto-advance-ticket-and-android-app-update/) ![Disable Auto-Advance Ticket and Android App Update](https://www.thrivedesk.com/_astro/featured.CG0M21Ye_1Y1Nh3.webp) ## [Toggles & Steppers Blocks for Knowledge Base](https://www.thrivedesk.com/changelog/toggles-steppers-blocks-for-knowledge-base/) Two new blocks for the Knowledge Base editor — toggles and steppers — plus a fix for conversation previews. [Read more](https://www.thrivedesk.com/changelog/toggles-steppers-blocks-for-knowledge-base/) ![Toggles & Steppers Blocks for Knowledge Base](https://www.thrivedesk.com/_astro/img-1.CmDznawk_2lp9y0.webp) ## [Custom Chatbot Branding & Smarter AI Copilot Actions](https://www.thrivedesk.com/changelog/custom-chatbot-branding-smarter-ai-copilot-actions/) Brand your AI chatbot with your own name and logo, get new Copilot summary and draft actions, and pick up a few usability fixes along the way. [Read more](https://www.thrivedesk.com/changelog/custom-chatbot-branding-smarter-ai-copilot-actions/) ![Custom Chatbot Branding & Smarter AI Copilot Actions](https://www.thrivedesk.com/_astro/featured.DwjiwKSx_Z1PPTw4.webp) ## [Shareable Live Chat Links & Right-Click Menu for Conversations](https://www.thrivedesk.com/changelog/shareable-live-chat-links-right-click-menu-for-conversations/) Shareable links for live chats and a right-click menu to change status, set priority, and assign agents without opening the conversation. [Read more](https://www.thrivedesk.com/changelog/shareable-live-chat-links-right-click-menu-for-conversations/) ![Shareable Live Chat Links & Right-Click Menu for Conversations](https://www.thrivedesk.com/_astro/featured.B68TLYU3_Z1cwlIA.webp) ## [WordPress Plugin Security Fixes & App Usability Improvements](https://www.thrivedesk.com/changelog/wordpress-plugin-security-fixes-app-usability-improvements/) Security and data-integrity fixes for the WordPress plugin, plus usability fixes in the main app. [Read more](https://www.thrivedesk.com/changelog/wordpress-plugin-security-fixes-app-usability-improvements/) ## [Real-Time Label Updates & Thread Editor Controls](https://www.thrivedesk.com/changelog/real-time-label-updates-thread-editor-controls/) Labels now update in real time, conversations stay in sync, and the chat widget shows loading states while content loads. [Read more](https://www.thrivedesk.com/changelog/real-time-label-updates-thread-editor-controls/) ![Real-Time Label Updates & Thread Editor Controls](https://www.thrivedesk.com/_astro/featured.BsxX_JEr_111xKw.webp) ## [Bulk Actions, Smarter Attachments & Smoother Chat Performance](https://www.thrivedesk.com/changelog/bulk-actions-smarter-attachments-smoother-chat-performance/) Handle conversations in bulk, see attachments sorted and grouped, and get a chat view that scrolls and loads faster. Plus a handful of UI fixes. [Read more](https://www.thrivedesk.com/changelog/bulk-actions-smarter-attachments-smoother-chat-performance/) ![Bulk Actions, Smarter Attachments & Smoother Chat Performance](https://www.thrivedesk.com/_astro/featured.BJC3cbEs_1L14DW.webp) ## [Real-Time Chat Updates & Smarter Attachments](https://www.thrivedesk.com/changelog/real-time-chat-updates-smarter-attachments/) Updates to chat navigation, attachments, infinite scrolling, and real-time messages. [Read more](https://www.thrivedesk.com/changelog/real-time-chat-updates-smarter-attachments/) ## [Smarter Scraping, Improved Conversations & Performance Fixes](https://www.thrivedesk.com/changelog/smarter-scraping-improved-conversations-performance-fixes/) More reliable scraping, accurate conversation counts, and a round of performance and bug fixes. [Read more](https://www.thrivedesk.com/changelog/smarter-scraping-improved-conversations-performance-fixes/) ![Smarter Scraping, Improved Conversations & Performance Fixes](https://www.thrivedesk.com/_astro/featured.Do4Pi8NZ_drco7.webp) ## [Refined Navigation, Improved Labels & Cleaner Conversation UI](https://www.thrivedesk.com/changelog/refined-navigation-improved-labels-cleaner-conversation-ui/) A refreshed contact UI, a new conversation navigator toggle, and label management that scales to bigger workspaces. [Read more](https://www.thrivedesk.com/changelog/refined-navigation-improved-labels-cleaner-conversation-ui/) ![Refined Navigation, Improved Labels & Cleaner Conversation UI](https://www.thrivedesk.com/_astro/featured.B3SgE64M_22TAPq.webp) ## [Refined Chat Widget Settings & Smarter Search Filters](https://www.thrivedesk.com/changelog/refined-assistant-settings-smarter-search-filters/) Cleaner chat widget settings, multi-select search filters, and a batch of UI fixes. [Read more](https://www.thrivedesk.com/changelog/refined-assistant-settings-smarter-search-filters/) ## [AI Auto-Reply Config, Smarter Prompts & Live Chat Feedback](https://www.thrivedesk.com/changelog/ai-auto-reply-config-smarter-prompts-live-chat-feedback/) New AI auto-reply controls, cleaner classification prompts, and live chat feedback you can act on. Async processing and per-workspace AI settings round it out. [Read more](https://www.thrivedesk.com/changelog/ai-auto-reply-config-smarter-prompts-live-chat-feedback/) ![AI Auto-Reply Config, Smarter Prompts & Live Chat Feedback](https://www.thrivedesk.com/_astro/featured.DRWzP1RS_Z8Rxwg.webp) ## [Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub](https://www.thrivedesk.com/changelog/redesigned-live-chat-smarter-ai-chatbot-knowledge-hub/) A redesigned live chat interface, more control over your AI chatbot, and a new Q&A section in Knowledge Hub. [Read more](https://www.thrivedesk.com/changelog/redesigned-live-chat-smarter-ai-chatbot-knowledge-hub/) ![Redesigned Live Chat, Smarter AI Chatbot & Knowledge Hub](https://www.thrivedesk.com/_astro/featured.DsB7IGGm_16bWXi.webp) ## [HelpScout Migration](https://www.thrivedesk.com/changelog/helpscout-migration/) You can now migrate from HelpScout to ThriveDesk, plus stability and formatting fixes. [Read more](https://www.thrivedesk.com/changelog/helpscout-migration/) ## [ZenDesk Migration & Smarter Contact Management](https://www.thrivedesk.com/changelog/zendesk-migration-smarter-contact-management/) Migrate from ZenDesk into ThriveDesk, create contacts straight from the details panel, and a few UI refinements. [Read more](https://www.thrivedesk.com/changelog/zendesk-migration-smarter-contact-management/) ## [Introducing SmartApp & Smarter Chat Widget](https://www.thrivedesk.com/changelog/introducing-smartapp/) A new SmartApp for building custom apps inside ThriveDesk, plus easier AI access and better chat widget controls. [Read more](https://www.thrivedesk.com/changelog/introducing-smartapp/) ![Introducing SmartApp & Smarter Chat Widget](https://www.thrivedesk.com/_astro/featured.Dl_nxams_1aaRLG.webp) ## [Enhanced Editor, Smarter Chat Widget & Improved Live Chat](https://www.thrivedesk.com/changelog/enhanced-editor-smarter-assistant-improved-live-chat/) A refreshed editor, new chat widget article viewing modes, and smoother live chat loading. [Read more](https://www.thrivedesk.com/changelog/enhanced-editor-smarter-assistant-improved-live-chat/) ![Enhanced Editor, Smarter Chat Widget & Improved Live Chat](https://www.thrivedesk.com/_astro/featured.D9PMbf9-_Z23ahAF.webp) ## [Email Recipient Validation & Smarter Auto-Reply Detection](https://www.thrivedesk.com/changelog/email-recipient-validation-smarter-auto-reply-detection/) CC and BCC recipients are now validated, and auto-replies skip do-not-reply addresses, so your emails land where they should. [Read more](https://www.thrivedesk.com/changelog/email-recipient-validation-smarter-auto-reply-detection/) ## [Instant Reply Revamp and Improved Chat Widget Accessibility](https://www.thrivedesk.com/changelog/instant-reply-revamp-and-improved-assistant-accessibility/) Instant Replies get a new interface and more functionality for quick, consistent responses. [Read more](https://www.thrivedesk.com/changelog/instant-reply-revamp-and-improved-assistant-accessibility/) ![Instant Reply Revamp and Improved Chat Widget Accessibility](https://www.thrivedesk.com/_astro/featured.BYt3kHlp_Z1mwf4A.webp) ## [Chat Widget Gets a Fresh Look & Smarter Features](https://www.thrivedesk.com/changelog/assistant-gets-a-fresh-look-smarter-features/) The chat widget gets a cleaner design, smoother animations, and new tools that make it easier to navigate. [Read more](https://www.thrivedesk.com/changelog/assistant-gets-a-fresh-look-smarter-features/) ![Chat Widget Gets a Fresh Look & Smarter Features](https://www.thrivedesk.com/_astro/featured.YX6r0Jb5_Z1vPIlR.webp) ## [GitHub Integration Updates & Live Chat Push Reliability](https://www.thrivedesk.com/changelog/github-integration-updates-live-chat-push-reliability/) We’ve released a set of improvements and fixes to make your GitHub integration smoother and your Live Chat notifications more reliable. [Read more](https://www.thrivedesk.com/changelog/github-integration-updates-live-chat-push-reliability/) ## [Knowledge Base Editor Fixes & Stability Updates](https://www.thrivedesk.com/changelog/knowledge-base-editor-fixes-stability-updates/) Fixes for article formatting, editor stability, and a few visual quirks in the Knowledge Base editor. [Read more](https://www.thrivedesk.com/changelog/knowledge-base-editor-fixes-stability-updates/) ## [Media Manager & Video Support for Knowledge Base](https://www.thrivedesk.com/changelog/media-manager-video-support-for-knowledge-base/) New content tools for the Knowledge Base, plus updates to search, the AI engine, and email handling. [Read more](https://www.thrivedesk.com/changelog/media-manager-video-support-for-knowledge-base/) ![Media Manager & Video Support for Knowledge Base](https://www.thrivedesk.com/_astro/featured.BfqYrXl__Z2aeg7J.webp) ## [New Editor for Knowledge Base](https://www.thrivedesk.com/changelog/new-editor-for-knowledge-base/) A rebuilt Knowledge Base editor, a new Consumer API for articles, and a handful of fixes. [Read more](https://www.thrivedesk.com/changelog/new-editor-for-knowledge-base/) ![New Editor for Knowledge Base](https://www.thrivedesk.com/_astro/featured.DvNBfba5_Z2lyBen.webp) ## [AI Search for Knowledge Base](https://www.thrivedesk.com/changelog/ai-search-for-knowledge-base/) AI search comes to your Knowledge Base. Customers get results that read intent, so they find the right answer even when their words don't match the article. [Read more](https://www.thrivedesk.com/changelog/ai-search-for-knowledge-base/) ![AI Search for Knowledge Base](https://www.thrivedesk.com/_astro/featured.CFl3R-Q2_1YpdsS.webp) ## [Stripe Integration](https://www.thrivedesk.com/changelog/stripe-integration/) Connect Stripe to see customer billing and transaction history inside ThriveDesk, plus improvements to navigation, conversation handling, and a set of bug fixes. [Read more](https://www.thrivedesk.com/changelog/stripe-integration/) ## [Paddle integration](https://www.thrivedesk.com/changelog/paddle-integration/) Sell through Paddle? ThriveDesk now shows subscription and billing details right in your support dashboard. [Read more](https://www.thrivedesk.com/changelog/paddle-integration/) Loading more updates…