---
title: ThriveDesk Blog — Page 7
canonical: "https://www.thrivedesk.com/blog/page/7/"
author: ThriveDesk
description: ThriveDesk Blog
categories: [page]
---

# The Customer Support Blog

Posts: 363 | Authors: 3 | Last updated: Nov 1, 2026

## Articles \[363\]

-   Aug 27, 2024 2 min

    ### [Command Center – Your New Superpower](https://www.thrivedesk.com/kb-command-center/)

    For Day 2, we’re excited to bring you Command Center ⌘+K/Ctrl+K 🕸️ Get ready to unlock new superpowers with the Command Center—your new favorite shortcut. This powerful tool puts all actions at your…

    Parvez Akther

    Product Updates

-   Aug 26, 2024 4 min

    ### [Introducing Knowledge Base 2.0 – Refreshingly Simple, Remarkably Powerful](https://www.thrivedesk.com/knowledge-base-v2/)

    Welcome to ThriveDesk's very first Launch Week! Over the next five days, we'll be revealing exciting new features of our Knowledge Base , each day bringing something fresh and innovative. We're…

    Parvez Akther

    Product Updates

-   Jul 30, 2024 14 min

    ### [How to Create a Customer Centric Business – 7 Expert Tips for Beginners](https://www.thrivedesk.com/how-to-create-customer-centric-business/)

    When we look at the big companies in the world, they all have one thing in common—all are customer centric businesses. Amazon and Zappos always excel at understanding and meeting customer needs.…

    Parvez Akther

    Customer Support

-   Jun 3, 2024 3 min

    ### [New Email Alias Feature: Streamline Your Support Workflow Like Never Before](https://www.thrivedesk.com/new-email-alias-feature/)

    We're thrilled to announce the launch of one of the most requested help desk features in ThriveDesk: the Email Alias! This game-changing addition allows you to manage multiple emails within a single…

    Parvez Akther

    Product Updates

-   May 30, 2024 11 min

    ### [Drift vs Intercom: Which Fits Your Ecommerce Team in 2026?](https://www.thrivedesk.com/drift-vs-intercom/)

    Compare Drift vs Intercom for small and midsize ecommerce teams on support, store workflows, AI fees, and total cost. See which fits your store.

    Parvez Akther

    Comparison

-   May 23, 2024 10 min

    ### [9 Customer Service Best Practices](https://www.thrivedesk.com/9-customer-service-best-practices/)

    “Do unto others as you would have them do unto you”  It’s a simple yet powerful message, relevant in many aspects of life, none more so than in business and customer service. To provide…

    Parvez Akther

    Customer Support

-   May 20, 2024 16 min

    ### [10 Best Practices for Knowledge Base](https://www.thrivedesk.com/best-practices-for-knowledge-base/)

    A knowledge base acts as a central information repository, offering a self-service solution to common questions and issues. By meeting users' needs effectively, a well-crafted knowledge base can…

    Parvez Akther

    Resources

-   May 14, 2024 11 min

    ### [What Does Great Customer Service Mean to You?](https://www.thrivedesk.com/what-does-great-customer-service-mean-to-you/)

    Have you ever checked into an overnight hotel room to find chocolates on the bedspread and warm towels in the bathroom?  Perhaps you’ve been to a restaurant where you received a complimentary…

    Parvez Akther

    Customer Support

-   May 13, 2024 2 min

    ### [New Ticket, Live Chat and Responsive UI](https://www.thrivedesk.com/new-ticket-live-chat-and-responsive-ui/)

    Today we’re rolling out three game-changing improvements to streamline your support workflow and boost agent productivity. New Ticket/Conversation View Designed for maximum efficiency, our revamped…

    Parvez Akther

    Product Updates

-   May 12, 2024 21 min

    ### [15 Qualities of a Good Customer Service Representative](https://www.thrivedesk.com/qualities-of-a-good-customer-service-representative/)

    A Customer Service Representative (CSR) is the first contact for customers needing help with a company's products or services. They handle inquiries, solve problems, and ensure customer happiness.…

    Parvez Akther

    Customer Support

-   May 8, 2024 16 min

    ### [15 Actionable Tips for Customer Service](https://www.thrivedesk.com/tips-for-customer-service/)

    When it comes to customer service, advice is abundant, yet everyone keeps the really helpful tips to themselves. Call it “keeping a competitive edge” or downright greed, but we at ThriveDesk see…

    Parvez Akther

    Customer Support

-   May 6, 2024 11 min

    ### [Customer Service Response Time: How Fast Should an Online Store Reply?](https://www.thrivedesk.com/fast-response-time/)

    Learn the response time an online store should hit on email, chat and social, what slows replies down, and how saved replies and AI drafts help.

    Parvez Akther

    Customer Support